by 2024 CADILLAC XT6 PREMIUM LUXURY Owner on 12/20/2024Verified Service
Excellent service, I've been going there for years with many cars that I've bought/leased from them
by King O on 12/22/2024
We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
by 2022 CADILLAC XT5 PREMIUM LUXURY Owner on 12/14/2024Verified Service
Waited a long time to be told part had to be ordered and it would take a day to repair. Everyone was pleasant.
by King O on 12/17/2024
After further review, you came in as a wait appointment with a check engine light, oil change/tire rotate and an electric issue with your radio. We performed the service, fixed the SD card issue, and diagnosed the check engine light. Unfortunately, we cannot stock every part that GM produces. We are pleased we were able to turn it around so quickly for you. We pride ourselves on customer service and will always do the very best for our customers. Thank you for your continued business. Seth Calvanese, Service Manager
by 2023 CADILLAC CT4 SPORT Owner on 12/03/2024Verified Service
Everything went well with the service. I waited a bit but they took care of all my issues with the car.
by King O on 12/06/2024
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2024 CADILLAC CT5 LUXURY Owner on 12/01/2024Verified Service
Professional team. Kept me informed about timing for completion. The car wash was a nice finishing touch. Great service!!!
by King O on 12/02/2024
We are so happy to read such a great review about King O'Rourke Buick GMC, LLC! Please don't hesitate to reach out if there's anything additional we can do for you.
by 2018 CADILLAC CT6 LUXURY Owner on 11/29/2024Verified Service
My service representative, Rose Nason, always treats me and my family very well. Her service team also repaired my car with no issue! Happy to do business with them.
by King O on 11/30/2024
Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2024 CADILLAC ESCALADE ESV SPORT PLATIN Owner on 11/24/2024Verified Service
Great experience coffee bagels and a loner car!! They took care of my recall issue and got me back on track quickly Thanks again!
by King O on 11/28/2024
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
by 2017 BUICK ENCLAVE Owner on 11/17/2024Verified Service
Inspection, oil change and tire rotation were completed after second visit. First scheduled appointment was canceled when I arrived due to Sate inspection equipment not working. Also software issue with tire sensors not corrected from previous visit.
by King O on 11/18/2024
Thank you for your continued business. I left a message to further review with you. Kevin Donaldson, Service Manager
by 2024 GMC CANYON DENALI Owner on 11/14/2024Verified Service
don't like recall after owning vehicle 2 months.liked the fact that p-art was ordered and in 2 days replaced
by King O on 11/15/2024
We appreciate your positive review about your recent experience with us! We sincerely value your business and look forward to your next visit!
by 2015 BUICK LACROSSE Owner on 11/11/2024Verified Service
All work was completed in a timely fashion and I was satisfied with the job that was done. Cynthia Solis, the customer service representative I dealt with, was very knowledgeable, helpful and friendly.
by King O on 11/14/2024
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
by 2024 CADILLAC LYRIQ TECH Owner on 11/09/2024Verified Service
They got my car right in, checked everything and then were finished in less than a day! Experience was awesome!
by King O on 11/11/2024
We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2015 GMC SIERRA K1500 SLE Owner on 11/04/2024Verified Service
JAY AT COUNTER IS HANDLING THIS who ever supervising techs need to improve along with bad basic mechanic or tech doing the right thing
by King O on 11/06/2024
Thank you for taking the time to leave us feedback about your experience with us. Thank you for leaving feedback. Please reach out to us at (631) 724-4700 so we may identify ways to improve your experience.
by 2024 GMC TERRAIN SLE Shopper on 10/10/2024Verified Purchase
A most professional and caring staff. Covered everything that I needed to know about the car and any questions that I had.
by King O on 10/11/2024
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2024 CADILLAC XT4 PREMIUM LUXURY Owner on 10/01/2024Verified Service
I am always satisfied beyond words every time I service my Cadillac XT4. The staff is very professional from the receptionist to the people who take my information. I have never been disappointed.
by King O on 10/03/2024
Your satisfaction is important to us, so we want to sincerely thank you for choosing King O'Rourke Buick GMC, LLC and we hope to see you again soon!
by 2022 BUICK ENCORE PREFERRED Owner on 09/27/2024Verified Service
I liked that I was able to come in and get my car battery quick and was able to drive away to my appointment by 10:30. I also liked that I got a FREE manicure :)
by King O on 09/27/2024
We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2015 BUICK ENCLAVE Owner on 08/30/2024Verified Service
I always have a nice experience! You have wifi, coffee, and
food. What else could go wrong! And the chairs are very comfortable!
And everybody is always nice!
by King O on 08/31/2024
We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
by 2022 CADILLAC XT6 PREMIUM LUXURY Owner on 08/29/2024Verified Service
Was given a tire rotation that was not in compliance with my powered manual if at all, when I pointed it out I was told I was wrong, had an alignment done which was not needed
by King O on 09/12/2024
Hi Mr. Liff, Although your manual shows the instruction for the tire rotation, it was confirmed with our rep from NTW (National Tire Wholesaler), that tire rotations can be performed 3 different way's and all will yield the same result. I think this was a situation where both you and King O'Rourke were correct. Nonetheless, and in effort to show our commitment to customer satisfaction, we provided you a refund for the service performed. Hope this brings some clarity to the situation and look forward to seeing you back at King O Orourke in the future.
by 2023 CADILLAC CT5 LUXURY Owner on 08/09/2024Verified Service
My 2023 CT5 with 3,000 miles on it had engine trouble. It took 10 days to order a part and fix it and they wouldn't pay for a rental car. There were no loaner cars available for me.
by King O on 08/13/2024
Global parts supply disruptions are ever present and is something beyond our control at the dealer level. Although I understand your frustration, I can assure you we did our best to obtain the part(s) needed to fix your vehicle. As discussed on our most recent phone call, our team here at KOR will work with Hertz and GM to ensure you are reimbursed appropriately. - Kevin Donaldson
by 2017 CHEVROLET BOLT EV LT Owner on 08/08/2024Verified Service
they give you an appointment do nothing on your car that day, give you a ride home then the next day when they service the car i had to spend $45 for uber to bring me to the dealership. never again
by King O on 08/21/2024
Mr. Be plat, Unfortunately, we experienced an unexpected technical problem that impacted multiple clients not just yourself. We did our utmost to communicate this situation honestly and transparently. It is disheartening to hear that you feel misled, as our intention was always to keep you informed with accurate information. Regarding the Uber expense, Rose went above and beyond to ensure that this charge was properly substantiated and explained to you. Our goal is to provide the best service possible, and we make every effort to accommodate our clients' needs. We value all feedback and take allegations of dishonesty very seriously. We are committed to upholding integrity and transparency in all our interactions. Feel free to contact us directly so we can discuss your concerns further and work towards a resolution but until that happens we prefer for you to service your vehicle at another dealership.
by 2024 CADILLAC CT5 PREMIUM LUXURY Owner on 08/06/2024Verified Service
The service was outstanding and over the top. The service staff members were very cordial and professional.
by King O on 08/08/2024
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope to be of service to you again in the future. Best wishes, King O'Rourke Buick GMC, LLC
by 2024 GMC SIERRA K1500 DENALI ULTIM Owner on 08/03/2024Verified Service
Has always been a good experience at King O'Rouke...John in sales was incredible..I came in looking to get a gray or blue truck, and drove out with a white one....lol.. Was in once for service. They got me in and out quickly
by King O on 08/05/2024
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
