by 2021 GMC YUKON AT4 Owner on 04/24/2026Verified Service
Iliked the service was very disapointed in warranty did not cover towing for a water pump pully breaking off the pump at less than 50,000 miles loosing faith in GMC no call back from rep was told free towing for warranty said just changed policy last month!
by King O on 04/25/2026
We appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2020 CADILLAC XT6 PREMIUM LUXURY Owner on 04/09/2026Verified Service
This dealership, Services Dept and staffing are the most professional I have ever dealt with in my 35 years of owning a vehicle. Their attention to detail and keeping you informed of the progress of my appts are second to none. Rose is amazing and made my experience exceptional. You guys are awesome!!!
by King O on 04/11/2026
Thank you for your kind review; we are happy to pass along your comments to the team here at King O'Rourke Buick GMC, LLC! Please let us know if there is anything else we can do for you; we are more than happy to help!
by 2020 CADILLAC CT4 SPORT Owner on 04/03/2026Verified Service
Rose was the best service advisor I've had in the last 10 years I've been going to King O'Rourke Cadillac. She took time to see if I had points to use on my bill. Not a single previous service advisor ever did that before. Rose explained all the work that needed to be done.
by King O on 04/06/2026
We're happy you found our staff to be so supportive during your experience here at King O'Rourke Buick GMC, LLC. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2024 CADILLAC LYRIQ TECH Owner on 01/15/2026Verified Service
Had an issue with losing air from one of my tires, no leak from a nail or hole. The tire pressure monitor system was working properly. Marissa, the service advisor, had the tire resealed around the bead and replaced the tire valve. This took care of the problem. Marissa is a strong asset to King O'Rourke.
by King O on 01/16/2026
Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2025 CADILLAC XT4 PREMIUM LUXURY Owner on 01/02/2026Verified Service
It all starts with Rose, the service manager, who listens and acurately relays the information to Dan, the mechanic, who fixes the problem every time so that there are no come backs. Then Rose explains what was done and I drive away very pleased and asured that I am safe.
by King O on 01/03/2026
Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2025 CADILLAC XT4 PREMIUM LUXURY Owner on 12/22/2025Verified Service
For me, King O'Rourke Cadilac begins with Rose, the Service Manager, who is always upbeat and listens so that acurate information is relayed to the heart of the service department, Dan the mechanic. I never have to bring the vehicles back for a second attempt at a problem and along with them operating better, my cars always look better than when I brought them in.
by King O on 12/24/2025
Thanks for highlighting some of our staff who helped make this such a great experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
by 2025 GMC SIERRA K2500 SLT Owner on 12/15/2025Verified Service
Brought my truck in for a state inspection and a oil change. I had a appointment for 7:30 am. They took the truck right in and took 2 hours for the job. I just felt that it took alittle to long. Other then that I am very satisfied with the service. The service writer was very friendly and helpful.
by King O on 12/16/2025
We're so happy we were able to help you out! We sincerely value your business and look forward to your next visit!
by 2023 CADILLAC ESCALADE ESV SPORT PLATIN Shopper on 11/19/2025Verified Shopper
It was a horrible experience as the salesman knew absolutely nothing about the car and Escalade . He did tell me about his crazy hot Italian girlfriend they was text I g him all day . And then I got a face full of smoke as he lite his cigarette., that would be expected for a used car dealership on the side of the road not for a franchise Cadillac dealer that selling $100,000 +++ cars
by King O on 11/26/2025
Mr. Gi, We sincerely apologize for falling short of your expectations during your visit with us. At King O'Rourke we always strive to provide the highest quality customer service. We hope that you will still stop back in. Rest assured that every effort will be made to merit your confidence in King O'Rourke.
by 2024 GMC HUMMER SUV 2X Shopper on 10/13/2025Verified Purchase
Negotiations were smooth and fast, but the car was dirty upon delivery. Wheels swapped to different ones from the window sticker. Accessories didn't match window sticker. Delivery wasn't smooth at all. The car also needed an alignment immediately after as well as having all of it's diagnostics checked due to ALL SAFETY FUNCTIONS not working.
by King O on 10/14/2025
Vanessa, we strive for 100% satisfaction, and we regret to find out that this was not the case. Falling short of meeting your expectations is not to the standards we strive to achieve; please accept our sincerest apologies. Thank you for your business; if there's anything we can further assist with, please don't hesitate to reach out.
by 2025 CHEVROLET TRAX 2RS Owner on 10/05/2025Verified Service
Two wait rooms. There is one with TV. The other quiet, until the sales team showed up and started talking LOUDLY, talking about the (profanity cannot be written in this message) customers. Every other word is a curse. The whole sales team was listening and not one stopped him.
I can't write the real review because I can't write the swearing words I heard for an hour.
by King O on 10/08/2025
Thank you for taking the time to share your feedback. We sincerely apologize for falling short of your expectations during your visit with us. At King O'Rourke we always strive to provide the highest quality customer service. Rest assured that every effort will be made to merit your confidence in King O'Rourke.
by 2025 CADILLAC ESCALADE ESV PREMIUM LUX Shopper on 09/03/2025Verified Purchase
The salesman, finance manager, and staff at this dealership were all very friendly and sweet talking before the purchase. However, once they got my money, their attitude completely changed cold and unhelpful like iron. I was extremely disappointed with how unprofessional they turned out to be after the sale. I would not recommend dealing with this dealership.
by 2024 GMC TERRAIN AT4 Owner on 08/16/2025Verified Service
The service technician met me immediately as I arrived at the service drop off location and started the registration process and escorted me into the service desk area. After being checked in and he asked if I found any issues with my vehicle, he then showed me the waiting area and informed me that there was coffee and bagels available while I waited. After about two hours me vehicle was finished and I was on my way home.
by King O on 08/18/2025
We are very happy to have provided you with such a positive experience! We hope to see you soon!
by 2024 CADILLAC LYRIQ LUX Owner on 08/11/2025Verified Service
They did a really good job. Even filled up my windshield washer fluid, free of charge. The service advisor was quite nice and courteous. They tried to address an issue with the Qi-charger for cell phones in my vehicle, but the part is on back-order. My biggest complaint, in general, which is not the dealership's fault, is that parts for my car always seem to be on backorder.
by King O on 08/14/2025
We are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
by 2023 CADILLAC ESCALADE SPORT Owner on 06/20/2025Verified Service
Fantastic service as always - I have been a customer since 1986 ! I will never go anywhere else. Cynthia is knowledgeable, friendly and extremely efficient, she made it a point to keep me updated on my service appointment throughout the morning and got me on my way asap !! Great job
by King O on 06/23/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
by 2020 GMC SIERRA K1500 DENALI Owner on 06/13/2025Verified Service
After having issues with my truck the service rep told me it needed wires plugs air filter. After changing that wasn't the issue sold they decided it was probably a motor mount after that was changed by them it still wasn't fixed. They were clueless at my expense. GMC and King O' Rourke knows that the Denali 1500 has issues but they do not inform you that when selling it. Shameful
by King O on 06/19/2025
Mr. Gentile, Your engine was replaced 6/6/23. Unfortunately, that does not reset your powertrain warranty. The vehicle ran into issues almost two years later with lifters that we happily warrantied for you and paid a portion of the repair so you would not have to. We did find your vehicle also needed a motor mount and paid for that as well. We have spent countless time trying to facilitate the factory paying for your new engine, but the factory declined to participate. We went above and beyond, way more than the factory did to try and help solve your issues. It's always our goal for our customers to leave Completely Satisfied.
by 2019 CADILLAC XT4 LUXURY Owner on 05/30/2025Verified Service
It's never fun waiting for your car. But was done at a reasonable amount of time. I don't like the fact that when you make an appointment, it only matters to them as far as what time you arrive. It doesn't mean your vehicle is going to be serviced at that time. So they get to it when they can.
by King O on 06/02/2025
We appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (631) 724-4700 when you have a chance. Thank you, and we look forward to hearing from you.
by 2023 GMC YUKON DENALI ULTIMATE Owner on 05/12/2026Verified Service
Price of service was shocker, crazy high for oil change and tire rotation. But did like the individual who helped us
by King O on 05/13/2026
Thank you for taking the time to leave us feedback about your experience with us. If you'd be willing to provide more feedback, please reach out to us at (631) 724-4700 so we can assist you further.
by 2026 CADILLAC CT5 PREMIUM LUXURY Owner on 05/10/2026Verified Service
It was the mobile service and would highly recommend. Sitting at home, while they work on your car in the driveway is great. Can never go into a dealership again.
by King O on 05/11/2026
We are very happy we could provide you with a positive experience! Thanks again for the recommendation, and have an amazing day!
by 2025 CADILLAC XT5 PREMIUM LUXURY Owner on 05/02/2026Verified Service
My car was taken care of in a timely manner. Plus I was giving a loaner which made it easier for me to get around.
by King O on 05/03/2026
We're glad everything was completed quickly and to your satisfaction! Feel free to reach out to us if you need anything. Have a wonderful day.
by 2020 CADILLAC CT4 SPORT Owner on 04/26/2026Verified Service
Good deal on my new tires. Rose service rep is the best. Letting me know how many points I have and getting me the best price.
by King O on 04/28/2026
We're happy you found our staff to be so supportive during your experience here at King O'Rourke Buick GMC, LLC. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
1 - 20 of 638 results
Service Information
Don't miss your service!
Schedule or call your dealer for service appointment today to avoid costly repair cost.
7,596 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, King O'Rourke Cadillac Buick GMC specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, King O'Rourke Cadillac Buick GMC specializes in these makes, in addition to many others.
What do verified customers think about King O'Rourke Cadillac Buick GMC in Smithtown, NY?
Verified customers who visit King O'Rourke Cadillac Buick GMC in Smithtown, NY rate this business 4.5 out of 5 stars, with 638 reviews. 7,596 customers favorited this location.
How can I contact King O'Rourke Cadillac Buick GMC in Smithtown, NY?
To reach the sales team at King O'Rourke Cadillac Buick GMC in Smithtown, NY, call (631) 518-3797. To reach the service department, call (631) 724-4700
How can I schedule a service appointment with King O'Rourke Cadillac Buick GMC in Smithtown, NY?
What are the shop amenities offered by King O'Rourke Cadillac Buick GMC in Smithtown, NY?
King O'Rourke Cadillac Buick GMC in Smithtown, NY offers the following amenities: Complimentary Drinks, Free Car Wash, Free Wi-Fi, Mobile Charging Station, Quiet Room and Snacks.
Does King O'Rourke Cadillac Buick GMC in Smithtown, NY have a service center?
Yes, King O'Rourke Cadillac Buick GMC in Smithtown, NY does have a service center. You can contact the service department at (631) 724-4700.
