by 2023 CADILLAC XT4 PREMIUM LUXURY Owner on 10/13/2025Verified Service
From calling for my appointment for service to driving away after completion the customer service was excellent. Thank you Joe Bullard.
by Morgan on 10/22/2025
We're thrilled to hear about your excellent experience with our service team! Providing top-notch customer service is our priority, and it's great to know we met your expectations. Thank you for choosing us!
by 2007 CADILLAC DTS Owner on 09/16/2025Verified Service
Prompt, professional, completed services are operating properly. Thanks for the attention given to my 2007 DTS
by Morgan on 10/03/2025
Thank you for your feedback! We're glad to hear that you had a positive experience and that your 2007 DTS is operating smoothly. We appreciate your support and look forward to serving you again in the future!
by 2019 CADILLAC XT4 LUXURY Owner on 08/10/2025Verified Service
Wonderful Service! It is always a pleasure to have my
car serviced at Joe Bullard Cadillac!
BABS MOLYNEUX
by Morgan on 08/13/2025
Thank you for your fantastic feedback! We're thrilled to hear that you always enjoy your service experience with us. Our team is dedicated to providing excellent care, and it's great to know we're meeting your expectations. Looking forward to seeing you again soon!
by 2012 CADILLAC SRX LUXURY COLLECTION Owner on 07/17/2025Verified Service
The staff is always pleasant and helpful. Nick is my Service Advisor and is the best. No problems with Joe Bullard Cadillac at all.
by Morgan on 07/21/2025
Thank you for your fantastic feedback! We're thrilled to hear that you had a great experience with our team and that Nick has provided you with excellent service. Your satisfaction is our priority, and we look forward to assisting you again!
by 2020 CADILLAC CT6 LUXURY Shopper on 07/16/2025Verified Shopper
Over charging for a recall that Cadillac had on my car you was charging me to fix it and then tried to give me Pennie's for my car and with issues on the car we wanted
by Morgan on 07/17/2025
Thank you for bringing this to our attention. We're very sorry to hear about your experience and the frustration it caused. We take concerns like yours seriously.
We've shared your feedback with our management team, and a manager will be reaching out to you soon to review the situation and address any misunderstandings. We appreciate the opportunity to make things right and hope to regain your trust. Please feel free to reach out to our General Manager, Jennifer Clark, at your Convenience. 251-471-6141 She would love the opportunity to speak with you.
by 2018 CADILLAC XTS LUXURY Owner on 07/09/2025Verified Service
Our Service Coordinator was very pleasant and helpful. We received updates on the status of our car and pics of the service.
by Morgan on 07/14/2025
We're thrilled to hear you had a positive experience with our Service Coordinator! Keeping you updated and informed is our priority. Thank you for your kind words and for choosing us for your service needs!
by 2005 GMC SIERRA K1500 DENALI Owner on 06/09/2025Verified Service
I had warranty work on valve covers that were done in 2024 and an oil change. Took some time for status updates on the text alerts.
by Morgan on 06/11/2025
Thank you for your feedback! We appreciate your patience during the warranty work and understand the importance of timely updates. We're always looking to improve our communication and service. If you have any further concerns, we're here to help!
by 2019 CADILLAC ESCALADE LUXURY Owner on 06/02/2025Verified Service
The mechanics were able to diagnose my problem in enough time for me to go out of town, being that I had to drop it off last minute.
by Morgan on 06/03/2025
Thanks for the awesome feedback! We're thrilled to hear our team was able to assist you promptly, ensuring you could stick to your travel plans. Your satisfaction is our priority, and we appreciate you choosing us for your vehicle needs! Safe travels!
by 2021 CADILLAC XT5 PREMIUM LUXURY Owner on 03/20/2025Verified Service
Friendly staff and prompt service. My appointment was met as soon as I arrived it was taken for service. I was in and out within an hour. Great follow-up the next day asking if I was completely satisfied with the dealership. All my service needs will be at Joe Bullard!
by Casey Wright on 03/21/2025
Thank you so much for the kind words! We're thrilled to hear your visit went smoothly and that our team took great care of youfrom the moment you arrived to the follow-up after your service. We truly appreciate your trust and look forward to taking care of all your service needs in the future.
by 2024 CHEVROLET SILVERADO K1500 LT Owner on 03/17/2025Verified Service
Everyone at the dealership was amazing, respectful , professional, and always greet and speaks to you . They are a step above !!!
Melissa in service is outstanding , professional , polite, respectful , helpful and knowledgeable.
One of the top dealerships I've done business with and that says a lot !!
by Morgan on 03/17/2025
Thank you for taking the time to leave such a wonderful review! We're so glad to hear that our team made such a positive impression on you. Melissa is truly an asset to our service department, and we're thrilled to know her efforts stood out to you. We strive to provide the best experience possible, and it's great to hear we succeeded. We look forward to continuing to serve you in the future!
by 2023 CADILLAC XT4 PREMIUM LUXURY Owner on 03/07/2025Verified Service
Professional, helpful, kind, courteous, knowledgeable. Loving every experience I have had at Joe Bullard Cadillac!!!!!! NEVER lower your Customer Service standards!!! It seems to be the norm these days to not care about customer service. It is nice dealing with a dealership that actually still cares!!!
by Morgan on 03/10/2025
Thank you for your fantastic review! We're thrilled to hear about your positive experiences at Joe Bullard Cadillac. Our team is dedicated to maintaining high customer service standards, and your feedback truly motivates us to keep it up. We look forward to serving you again!
by 2009 CADILLAC CTS Owner on 02/03/2025Verified Service
Staff always professional and caring. My advisor Nick, is Great! I love the service but the labor charges is off the chart! Unaffordable but must get the best care for my vehicle and I believe it's with Joe Bullard! My vehicle is now 16 yrs old and performs well!
by Morgan on 02/05/2025
Thanks for your kind words about our staff and Nick! We're thrilled to hear your 2009 Cadillac CTS is performing well. We appreciate your feedback on labor charges; we strive to provide the best service possible while maintaining quality care for your vehicle. Your support means a lot!
by 2019 CADILLAC XT4 SPORT Owner on 01/27/2025Verified Service
The minute I drove into the service department I treated with kindness. Everyone was so very polite and helpful. I had an issue when I returned a loaner car. Everyone sympathized with my situation. I want them to know that I was devastated but they made me feel so much better than when I walked in.
by Morgan on 01/28/2025
Thank you so much for sharing your experience with us! We're so glad to hear that our team was able to make you feel better during what sounds like a tough situation. At Joe Bullard Cadillac, we strive to treat each customer with care and empathy, and it's wonderful to know that our team made a positive difference for you. If there's anything else we can assist you with, don't hesitate to reach out!
by 2020 BMW X3 SDRIVE30I Owner on 01/02/2025Verified Service
The fact I purchased the vehicle from them and was told they could service it only to take the vehicle to be serviced and then told certain things they can not do like clear a code because they do not have the equipment to clear certain codes out the maintenance program on the vehicle
by Morgan on 01/06/2025
Thank you for your feedback, and we sincerely apologize for the inconvenience. We understand your frustration with the service issue regarding your BMW. We should have provided clearer information upfront about our service capabilities.
A manager will be reaching out to you soon to discuss the matter further and find a resolution. In the meantime, please feel free to contact us with any additional concerns.
by 2018 CADILLAC CT6 PREMIUM LUXURY Owner on 12/22/2024Verified Service
Ms. Quigley promptly responded to my concerns, and checked my vehicle in for diagnosis on a Saturday. Ms. Gibbs kept me informed on the progress of my vehicle. I Sincerely Thank Ms. Quigley and Ms. Gibbs for a Job Well Done.
Mr. Green
by Morgan on 12/26/2024
Thank you for your kind words, Mr. Green! We're thrilled to hear you had a great experience with Ms. Quigley and Ms. Gibbs. Our team is dedicated to providing top-notch service, and your feedback means a lot to us. We appreciate your support!
by 2023 CADILLAC XT5 PREMIUM LUXURY Owner on 12/13/2024Verified Service
I like the employees. Service fees are high like for oil change and tire rotation. I also do not like hidden fees in bill like environmental and etc. charges that are in the bill. So my service is good and employees are good but administrative fees on service are unnecessary expense on customer.
by Morgan on 12/16/2024
Thank you for your feedback, we appreciate your kind words about our team! We understand your concerns regarding service fees and strive to maintain transparency. Your insights help us improve, and we'll take them into consideration as we aim to enhance your experience.
by 2021 CADILLAC CT4 PREMIUM LUXURY Owner on 10/17/2024Verified Service
They kept the car for more than a month and a half while awaiting a part. Six days later the check engine light once again came on due to a recall. I feel it would have been a good use of time during the six weeks to check for recalls to avoid the customer being without a vehicle.
by Morgan on 10/21/2024
Hi there, we appreciate your feedback and understand your frustration. We strive to improve our service and communication. Your experience highlights areas where we can do better. Thank you for bringing this to our attention, and we hope to provide a smoother experience in the future.
by 2006 CADILLAC DTS Owner on 02/29/2024Verified Service
I liked that the Service Representative explained what I asked and didn't understand in words that I could understand. In spite of the fact that I had to leave my car overnight, it is better to have unknown problems fixed before they become larger.
I had four new tires and one criticism not related to the Service Manager, is that on my left rear tire, the air cap on that tire was not there.
by Morgan on 03/04/2024
Thanks so much for sharing your experience with us. We hope to see you again soon.
by 2016 BUICK LACROSSE Owner on 08/11/2023Verified Service
They are very thoughtful and explain things when you have a question. That is very good for us seniors as we do not always know the terminology they are discussing. They are patient with us as we ask questions and want as much information as possible. They are always kind and respectful to us. They did a good job on the oil change.
by Zack on 08/14/2023
Thank you for leaving us a review! We are so happy to hear our service department is doing a terrific job. We appreciate you choosing Joe Bullard Cadillac for your automotive needs, we hope to see you again in the future!
by 2019 SUBARU OUTBACK TOURING Owner on 08/22/2022Verified Service
They had my vehicle for 5 hours for oil change, back brakes, alignment, and rotate/balance tires.
When I received the bill there was some disagreement with it and the amount dropped $200.
After I arrived home I walked around the car and realized they never rotated the tires.
5 hours! Very disappointed!
by Haley H on 08/31/2022
Thank you for taking time to leave a review. We are sorry to hear about your recent visit with us. We strive to provide the best possible care to all of our customers. We have informed management of your review. Again, thank you for taking time to leave your feedback .
