by 2025 BUICK ENCORE GX SPORT TOURING Owner on 06/16/2025Verified Service
Purchased car window shields, had them delivered to Jim Murphy Buick GMC Inc. Walden shop. When they arrived i was contacted, made an appointment, I was in and when I left I was and am a very satisfied customer
by 2016 BUICK CASCADA PREMIUM Owner on 06/15/2025Verified Service
Great dealership always on time with scheduled appointments and take care of everything. No complaints with this one.
by 2018 GMC ACADIA SLE Shopper on 06/07/2025Verified Purchase
The sales team are amazing!!!! The staff is very personable, and they made the process buying a car incredibly fast and easy.
by 2024 GMC CANYON AT4 Owner on 05/14/2025Verified Service
Great service mgr. and staff. Answered all my questions regarding roof on my cab flexing when i go through the car wash ????
by 2023 BUICK ENCORE GX SELECT Owner on 04/28/2025Verified Service
Efficient diagnostics, prompt repair, I needed transportation, that Jim Murphy provided, timely and efficiently, thank you.
by 2025 GMC SIERRA K1500 SLT Owner on 04/13/2025Verified Service
great service came in and had some minor work preformed and was in and out within a couple hrs and everything was repaired
by 2018 CHEVROLET TRAX 1LT Owner on 04/10/2025Verified Service
They wanted a ton of cash to fix ny car i found someone to do for less and we got fron thare and no loaner cars that sucks no car for 3 days thanks
by 2022 GMC TERRAIN SLT Owner on 03/23/2025Verified Service
Roger Haseley always takes such great care. This time we dropped car for oil change and they took us to the airport to go out of town, the dropped the car off at the airport for our return. Amazing service!! Only bad thing was they put it in short term lot so savings on parking was negated.
by 2023 BUICK ENVISION PREFERRED Owner on 03/17/2025Verified Service
Liked that SUV was taken in immediately! Did not appreciate that I was not told the price of the mirror replacement up front!! Also it took approximately 3 months to get this mirror! Also I was encouraged to take out a warranty for the rims if damaged but now it's seem like this was just a scam!
by 2011 GMC TERRAIN SLE Owner on 02/18/2025Verified Service
We have been going to Jim Murphy Buick GMC service department for 10 years.
Without question the best service department in Western New York .
We will not trust our vehicle with anyone else. When it's time to purchase a new vehicle we be going right back to Jim Murphy Buick GMC!!!
by 2025 BUICK ENCLAVE PREFERRED Shopper on 01/23/2025Verified Purchase
We were very pleased with our buying experience at Jim Murphy Buick GMC. Our salesman had cars ready for us to look at and test drive. He even had the cars running so that they would be warm to get into. There were many choices of colors and special equipment in the model we were interested in. The salesman was very helpful in getting us what we wanted for a monthly payment.
by 2023 BUICK ENVISION ESSENCE Owner on 01/19/2025Verified Service
As always, the techs at Jim Murphy's take great care of our vehicles. The annual inspection went well (no major issues). The oil change and tire rotation keep the car running well. The new cabin filter was needed (can't believe how 'dirty' it gets. See everyone in 6 months!
by 2022 BUICK ENCORE GX PREFERRED Owner on 01/10/2025Verified Service
I was promptly greeted upon arrival. I had an issue with remote functioning, my concerns were listened to and taken care of during the visit. An explanation of the issue was explained to me, which I truly appreciated. I have always had a good experience with this dealer.
by 2014 GMC ACADIA SLE Owner on 12/09/2024Verified Service
Jim Murphy Dealership Service Department was terrible with communication, has very little regard for customer service/satisfaction and their service work let to more problems than what was originally the concern. Terrible in almost every way. With fewer dealers around after Covid closures they simply know you have few choices. They don't care and it shows.
by Michael Haberer on 12/10/2024
Hi, very sorry we did not meet your expectations, I would like it if you could contact me so I can find out what happened and make corrections now and in the future. Contact me directly at 716-206-5025.
by 2011 GMC TERRAIN SLE Owner on 10/25/2024Verified Service
Jim Murphy Buick GMC has the BEST service team in Western New York !!
You won't find more skilled or friendly service anywhere. I have been getting
my vehicle serviced there for over 9 years and NOT ONCE had to return for the same problem !!!!!!! When it's time for a new vehicle I know exactly where I am going....JIM MURPHY BUICK GMC
by 2019 GMC TERRAIN DENALI Owner on 09/03/2024Verified Service
Friendly service people - the wait was not long and the waiting room was comfortable. The service that needed to de done to my car was explained well by the service manager Imran and I was given total cost up front so there were no surprises. Very pleased with service and professionalism.
by 2017 GMC CANYON DENALI Owner on 05/04/2024Verified Service
Great job checking me in and getting to work on my vehicle. Oil change, tire rotation and tailgate repair went fine. However, i was having a problem with my console and dashboard display screens and was charged 119.00 to analyze and hopefully correct the problem. My invoice showed that a software update was done, but the issure returned the next day (display screens suddenly changing for no reason), so this problem was not resolved.
by 2023 GMC ACADIA SLE Owner on 02/26/2024Verified Service
Easy check-in, vehicle was taken in almost immediately for service. Simple oil, lube, filter and tire rotation. Took less than one hour to complete and I was on my way. Didn't have to give my name and I was recognized by the service manager, gives one to know their business is appreciated. From sales to service Jim Murphy has it all covered.
by 2021 BUICK ENVISION ESSENCE Owner on 12/17/2023Verified Service
I was greeted upon arrival. My car needed standard 30,000 mile service of tire rotation, oil change and because of the start of winter I got wipers replaced too. They directed me to the waiting room. It was completed in just over an hour - quick and simple. It was also left clean.
by 2017 BUICK ENVISION ESSENCE Owner on 11/24/2023Verified Service
Annual Inspection, quarterly oil change and tire rotation, alignment, and miscellaneous minor reviews/adjustments. Everything done promptly. So far so good - everything working properly. Of course, everything works properly after the 'techies' finish their work.
