by 2019 NISSAN ALTIMA SR Owner on 07/17/2026Verified Service
Service wasn't very friendly. They tried to sell me things I didn't need and then acted irritated I didn't go for it. I wasn't shown the results of my multi- point inspection to keep for my records like previously. The service rep was very unhelpful when Zi asked for it.
by Jim Johnson Nissan on 07/20/2026
Thank you for reaching out and sharing your concerns with us. I want to emphasize that we never feel frustrated when a customer decides not to follow Nissan's recommendations. Our Service Advisors are here to clearly explain the necessary maintenance work suggested by Nissan or our Certified Technicians based on your vehicle's mileage, allowing you to decide if you'd like to proceed with that work. We believe it's best to inform customers about these maintenance needs rather than waiting until issues develop later on. However, this does not excuse any lack of friendliness or help on our part, and we are committed to improving your experience and ensuring you feel welcomed. Thank you once again for your feedback.
by 2021 HYUNDAI SONATA SEL PLUS Owner on 05/02/2026Verified Service
Very good service and did our warranty service in a timely manner. We were provided with a rental car while the work was being done. Staff is very friendly. My only complaint is that it can be hard to reach someone when scheduling an appointment. Overall it was a very good experience.
by Jim Johnson Nissan on 05/04/2026
Thank you for your great review! We are so glad to hear that you had a positive experience with our warranty service and friendly staff. We apologize for any difficulty you had in scheduling an appointment and will work to improve this in the future. Thank you for choosing us and we look forward to serving you again!
by 2025 NISSAN FRONTIER S/SV/PRO-4X/SL Owner on 02/26/2026Verified Service
Exceptionally friendly and professional service staff. From the time I arrived to the time I was out the door was under an hour. The service clerk explained everything that was done to my truck in a professional way that was easy to understand. This is one of the best Dealership Service departments I have ever delt with. Remarkable experience.
by Jim Johnson Nissan on 03/02/2026
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that our service staff provided exceptional and efficient care for your truck. It means a lot to us to be recognized as one of the best service departments you have dealt with. We hope to continue providing you with remarkable experiences in the future. Thank you for choosing our dealership!
by 2015 NISSAN PATHFINDER S/SV/SL/PLAT Owner on 09/10/2025Verified Service
They completed all recall issues and a complementary oil change in about 1 hour just as the service desk person estimated. My only negative observation was that they should clean up any split or loose oil under the hood and around the oil filter area so it does not leak down on the homeowner garage floor.
by Jim Johnson Nissan on 09/10/2025
Thank you again for taking the time to let us know how we did. We hope you have a great day!
by 2016 HYUNDAI SONATA SE Owner on 08/23/2025Verified Service
They were amazing!! Fixed my car right in time for vacation, also while they were fixing it they gave me a brand new 2025 Hyundai Sonata with 353 miles on it to drive until they finished fixing mine!! Overall I had a really great experience and the staff We're all extremely friendly and eager to help.
by Jim Johnson Nissan on 08/26/2025
Hi 2016 Hyundai Sonata Se Owner, thank you for taking the time to leave a review for us at Jim Johnson Nissan. We're happy we could meet your expectations!
by Thomas C. on 07/17/2026Verified Service
Everyone here at Jim Johnson are professionals and courteous people. They serviced my vehicle and addressed all my concerns. Highly recommended the service team and technicians!!!
by Jim Johnson Nissan on 07/20/2026
Thank you for your glowing review! We are thrilled to hear that our team at Jim Johnson provided exceptional service and addressed all of your concerns. We are committed to providing top-notch service and are grateful for your recommendation.
by 2023 NISSAN FRONTIER S/SV/PRO-4X Owner on 06/21/2026Verified Service
Everything was good. They just couldn't get the firmware updates for my Frontier installed because of thier slow internet gettting updates on thier flashdrive or computer.
by Jim Johnson Nissan on 06/22/2026
Thank you for your feedback! We apologize for any inconvenience with the firmware updates. We are constantly working to improve our internet speeds and update processes to better serve our customers. We appreciate your patience and understanding.
by 2019 HYUNDAI SANTA FE SEL/SEL PLUS Owner on 06/19/2026Verified Service
The gentleman was very kind and helpful it wasn't long to get the job done. I give him 5 stars plus the with the glasses best customer service
by Jim Johnson Nissan on 06/22/2026
Thank you for your kind words! We take pride in providing efficient and friendly service to all of our customers. It was our pleasure to assist you and we are grateful for your 5-star review. We hope to see you again soon!
by 2021 HYUNDAI SANTA FE LIMITED Owner on 06/14/2026Verified Service
Whitney greeted me upon arrival and was super nice and friendly and then Ben took over and he's wonderful, always super nice and friendly and remembers who I am. Great employees!
by Jim Johnson Nissan on 06/15/2026
Thank you for taking the time to leave such a kind review! We are thrilled to hear that Whitney and Ben provided you with excellent customer service. They are fantastic employees and we are lucky to have them on our team. We hope to see you again soon!
by 2025 HYUNDAI PALISADE SEL PREMIUM Owner on 06/10/2026Verified Service
I called to inquire about repairing a tire with a screw in it. They took me in right after lunch, fixed the tire quickly and at a reasonable cost, and got me on the road.
The service advisor Whitney was a delight.
by Jim Johnson Nissan on 06/11/2026
Thank you so much for your kind review! We're thrilled to hear that our team provided quick and affordable service to get you back on the road. Our goal is always to ensure our customers have a positive experience, and we're happy to hear that Whitney was a delight to work with. We look forward to serving you again in the future. Safe travels!
by 2012 TOYOTA TUNDRA DOUBLE CAB SR5 Owner on 06/08/2026Verified Service
I always enjoy the service from the collision center. Fran is awesome! Unfortunately, I can't remember the other girls name but she's awesome too! I wouldn't go anywhere else.
by Jim Johnson Nissan on 06/09/2026
Thank you for your kind words and loyalty to our collision center! We are thrilled to hear that both Fran and our other team member provided exceptional service. We appreciate your support and look forward to serving you in the future! #HappyCustomers #TeamEffort.
by 2014 HYUNDAI SANTA FE SPORT Owner on 05/27/2026Verified Service
This place is THE BEST!!
Answered all my questions oftentimes before I even asked. Service was quick and communication was excellent as well!
by Jim Johnson Nissan on 06/01/2026
'Thank you for your kind words! We strive to provide exceptional service and are thrilled to hear that we exceeded your expectations. We appreciate your business and look forward to serving you again in the future.'
by 2023 DODGE HORNET GT PLUS Owner on 05/15/2026Verified Service
Always a great experience. Professional, polite, great customer service. Work is always done professionally.
by Jim Johnson Nissan on 05/19/2026
Thank you for your kind words! We strive to provide top-notch service and professionalism to all of our customers. We appreciate your continued support and loyalty. See you again soon! #HappyCustomers #ProfessionalService
by Thomas C. on 05/06/2026Verified Service
Love the professionalism and dedication to getting the job done right and the first time. Great communication through the entire process. Very happy with the results.
by Jim Johnson Nissan on 05/07/2026
Thank you for your kind words! Our team takes pride in delivering top-notch service and exceeding your expectations. We appreciate your feedback and look forward to serving you again in the future.
by 2024 HYUNDAI TUCSON SEL Owner on 03/24/2026Verified Service
Great Service! They were prompt and did a very thorough inspection. I had an oil change, and everything was handled quickly and professionally.
by Jim Johnson Nissan on 03/25/2026
We're thrilled to hear you had a great experience with our service! Our team takes pride in providing prompt and thorough inspections, and we're happy to know you felt everything was handled quickly and professionally during your oil change. Thank you for choosing us!
by 2023 NISSAN PATHFINDER SL Owner on 03/13/2026Verified Service
Not pushy about things - brakes need new pads but they weren't pushing about having to do it immediately and gave me a quote on what it will cost.
by Jim Johnson Nissan on 03/17/2026
Thank you for sharing your experience with us! We strive to provide honest and transparent service, without pressuring our customers. Our team is happy that you felt comfortable and informed during your visit. We look forward to helping you with your brake pads when you're ready!
by 2024 HYUNDAI TUCSON SE Owner on 01/16/2026Verified Service
Thanks for everything! you guys really helped me out with great customer service and friendly reminders of my updates
by Jim Johnson Nissan on 01/19/2026
Thank you for your kind words! We are thrilled to know that our customer service and reminders were helpful to you. We appreciate your support and look forward to continue serving you in the future. #customerappreciation #excellentcustomerservice
by 2024 BMW X5 XDRIVE40I Owner on 09/26/2025Verified Service
Very professional!Was a little surprised that when I took my vehicle in to be repaired, when they called me and said it was ready that they were still waiting on another part to complete!
by Jim Johnson Nissan on 09/30/2025
Thank you for your feedback! We apologize for the delay in getting the final part for your vehicle repair. We strive to provide professional and efficient service to all of our customers. We appreciate your understanding and hope to have the opportunity to exceed your expectations in the future.
by 2018 NISSAN MURANO S/SL/SV/PLATINUM Owner on 08/26/2025Verified Service
The staff at Jim Johnson Nissan are very professional. Getting the oil changed took more time than expected.
by 2019 NISSAN ALTIMA SR Owner on 08/16/2025Verified Service
Easy to make an appointment and given prices up front so no surprises. It never feels like they are trying to sell me something I don't need.
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Service Information
244 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Jim Johnson Nissan Hyundai specializes in these services, in addition to many others.
Auto Maintenance
Oil Change
Tire Rotation
Top Makes Serviced
Based on CARFAX Service History, Jim Johnson Nissan Hyundai specializes in these makes, in addition to many others.
What do verified customers think about Jim Johnson Nissan Hyundai in Bowling Green, KY?
Verified customers who visit Jim Johnson Nissan Hyundai in Bowling Green, KY rate this business 4.6 out of 5 stars, with 324 reviews. 244 customers favorited this location.
How can I contact Jim Johnson Nissan Hyundai in Bowling Green, KY?
To reach the sales team at Jim Johnson Nissan Hyundai in Bowling Green, KY, call (888) 471-2561. To reach the service department, call (270) 781-6770
Does Jim Johnson Nissan Hyundai in Bowling Green, KY have a service center?
Yes, Jim Johnson Nissan Hyundai in Bowling Green, KY does have a service center. You can contact the service department at (270) 781-6770.
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