by 2023 NISSAN FRONTIER S/SV/PRO-4X Owner on 05/31/2025Verified Service
Service Managers or Advisors are really good. I had a battery issue first thing in the morning my truck barely started. I just drove it to the shop and they made room for me to get it in even though they are busy everyday. I really appreciate them.
by Brandon M. on 05/05/2025Verified Service
Paid ahead for service then after I brought the truck in at the scheduled appointment time I was called 2 hours later telling me that they were not going to do the service I had already paid for unless I paid an additional $800! Then when I said I was not going to pay that up charge because I had already paid for the service to be done, they then refused to do the service!
by 2019 NISSAN FRONTIER S/SV/SL/DESERT Owner on 05/03/2025Verified Service
We had to replace a flat tire, it was not repairable. We also got safety check done which was due. The waiting area is very comfortable and we bring our dog with us. He gets spoiled with treats from a staff lady.
Ryan always treats us well, explaining what needs to be done.
by 2015 NISSAN MURANO S/SL/SV/PLATINUM Owner on 05/01/2025Verified Service
I received a cheerful greeting when I walked into the service department. The employees were very pleasant to work with and knowledgeable of my vehicle that was being serviced. I highly recommend Jim Falk Motors Of Maui Nissan for all your service needs
by 2025 HYUNDAI VENUE SEL/LIMITED Owner on 04/06/2025Verified Service
Purchased new car 2/28/25. Took in for service as piece of trimming popped off. Upon checking, made it clear that if I had to order the part to let me know as I do not want to wait a a long time as I needed to return to work. Low & behold, the opposite happened! After waiting over 2 HOURS I was told they needed to order a part!!!! Needless to say, I was told the part should be in about 5 days. It's over 5 days, no call yet.
by 2015 CHEVROLET SILVERADO K2500HD Owner on 03/01/2025Verified Service
We set up an appointment 1 month in advance for an airbag recall. After checking in we were told the part needed to be ordered. Waste of a morning, waste of our rides morning, and still have not received word on whether or not the part is in. Very disappointing.
by 2023 NISSAN ARIYA ENGAGE Owner on 02/16/2025Verified Service
Ryan and front service desk always friendly and accommodating. As far as technicians being able to fix - that's a different story.
Opportunity still exists with steering control features on right side going hay wire. My guess is due to inexperience, new car and an electrical problem, it will never be able to be repaired?
Aloha,
Bruce
by 2012 NISSAN FRONTIER S/SV/SL/PRO-4X Owner on 02/04/2025Verified Service
1st appt. waited 1.5 hours only to learn that the tech assigned to my truck wasn't even there. 2nd appt. waited another 1.5 hrs Went to pay $270 ($250 for diag..plus an extra unexplained $20 .) and my paperwork had wrong everything...name, lic plate #, vin #, A follow up call and I'm still Karen in their system. Terrible experience all around.
by 2014 CHEVROLET SILVERADO K1500 LT Owner on 01/28/2025Verified Service
After completing the service of my truck I drove my truck home and the engine light came on. It was after hours so I knew no one would be at the shop so I texted Rick. He got back to me ASAP and I took my truck back the next business day. Come to find out it was a part defect and now my truck runs good as new. I really have to thank Rick for his quick response. He sprung into action and put my mind at ease. You're the best Rick!
by 2024 NISSAN KICKS S Owner on 01/26/2025Verified Service
Poor communication regarding shuttle service. When I made the appointment I asked about a ride to work but they didn't share what time it started so I was late for a meeting. Then the driver didn't respond to calls for a return ride after the work was completed so I had to find a ride.
by Marj P. on 12/29/2024Verified Service
The staff are incredibly rude and not helpful. I was trying to get clear on an issue and instead of calmly walking me through what he was seeing, the service rep kept yelling "you're wrong!" And even though they knew/thought a bad speaker could not be replaced (no speaker available) they never asked what we wanted instead (like disconnect the speaker so it stops making that awful noise!) We will not go back to this service center.
by 2009 NISSAN FRONTIER CREW SE/LE/NISMO Owner on 12/07/2024Verified Service
They know you're coming in for a recall. They have no parts and have to order them. In the meantime...they want you to spend thousands on needless car repairs. Am I really the only one in all of maui that has a Nissan Frontier? Really? Now I have to come back! Grrrr!
by Jim Falk Motors Of Maui on 12/09/2024
2009 Nissan Frontier Crew Se/le/nismo Owner, it is disappointing for us to hear that your experience was anything less than great. Unfortunately some recalls require an inspection before a part may be ordered. We will be sure to communicate this detail to our future customers to prevent this misunderstanding. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
by 2010 NISSAN FRONTIER CREW SE/LE/NISMO Owner on 11/20/2024Verified Service
The service team at Jim Falk Nissan takes care of me and treats me like family. I always receive top notch service every time I come to service my vehicle.
I know that I'm in good hands because of the great service and the experienced technician's that work on my vehicle.
The service agents there are knowledgeable and trustworthy. I will be back in the future. Thank you for always taking care of me.
by Jim Falk Motors Of Maui on 11/22/2024
Thank you for your kind review; we are happy to pass along your comments to the team here at Jim Falk Nissan. We are always more than happy to assist you if anything else comes up. Take care and have a wonderful day!
by 2014 CHEVROLET SILVERADO K1500 LTZ Owner on 10/27/2024Verified Service
Took over three hours, rushed my oil change and didn't rotate my tires but applied the coupon for it anyways. Tried to tell me they did the multipoint inspection but how can I trust that it was done when everything was rushed into a twenty minute job. Worst experience I had in a long time!
by Tim S. on 10/24/2024Verified Shopper
Went to the lot and when the salesperson went to get the keys was told, oh we just sold that car. 2nd attempt found a great car but discovered major rust damage (actual holes in the body) was told, you can get some Rustoleum paint. 3rd attempt car was oxidized, upholstery was trashed and battery was dead. I can see why they were flexible on price
by Jim Falk Motors Of Maui on 10/27/2024
Hi Tim S. thank you for taking the time to leave us your honest feedback. We appreciate you bringing this experience to our attention. We hope you will consider us again in the future. Take care.
by 2024 NISSAN FRONTIER S/SV/PRO-X/SL Owner on 10/18/2024Verified Service
At first the told me there was no leak in my tire which I knew was incorrect.
Then the found a nail and fixed it.
The gave me my vehicle back only for me. When I got home I discoveredthe repaired tire was under inflated and the cap was missing. Small issue but I expected better!
by 2016 NISSAN ROGUE S/SL/SV Owner on 10/03/2024Verified Service
If I could give no stars, I would. They were deceptive and did not disclose the 7 recalls on the vehicle related specifically to the problem I was having then charged me $225 to get my vehicle back and gave me a quote of $3800 to fix a problem that was under factory recall to be remedied "free of charge." I will never recommend them for sales or service because of dishonest business practices.
by 2002 CHEVROLET CORVETTE Owner on 09/02/2024Verified Service
Some of their mechanics need better training. I had horrible experience with both recent issues. They broke the alignment tabs on the front consol housing and broke the shifter indicator tab during the shifter cable replacement. Further, they couldn't fix the drivers window to top gap in order to stop rain from coming in even though it was with new rubber weatherstrips. They said car was too old and some things just be expected.
by 2019 CHEVROLET SILVERADO K3500 LTZ Owner on 08/25/2024Verified Service
Great service. It's starts with my service manager Rick. He gets me an apointment over the phone or by text. He found 2 recalls for the computer and had them installed.
Got my 1st oil change on my new Chevy Colorado.
Keep up the great work
Aloha
David
by 2023 NISSAN ROGUE SV Owner on 08/18/2024Verified Service
Ryan Westberg at Jim Falk's Kahului Nissan location provided impeccable service. He went above and beyond to make sure my visit was handled with kindness and professionalism. He answered all my questions and gave me valuable owner advice. I highly recommend him to anyone. Mahalo! Tina Kekoolani
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5,143 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Jim Falk Motors of Maui specializes in these services, in addition to many others.
Brake Service
Emissions Inspection
Oil Change
Tire Rotation
Top Makes Serviced
Based on CARFAX Service History, Jim Falk Motors of Maui specializes in these makes, in addition to many others.
What do verified customers think about Jim Falk Motors of Maui in Kahului, HI? Verified customers who visit Jim Falk Motors of Maui in Kahului, HI rate this business 4.1 out of 5 stars, with 568 reviews. 5,143 customers favorited this location.How can I contact Jim Falk Motors of Maui in Kahului, HI? To reach the sales team at Jim Falk Motors of Maui in Kahului, HI, call (808) 207-8158. To reach the service department, call (808) 353-5246How can I schedule a service appointment with Jim Falk Motors of Maui in Kahului, HI? You can schedule a service appointment at Jim Falk Motors of Maui in Kahului, HI through CARFAX.Does Jim Falk Motors of Maui in Kahului, HI have a service center? Yes, Jim Falk Motors of Maui in Kahului, HI does have a service center. You can contact the service department at (808) 353-5246.
