by 2025 CHEVROLET EQUINOX LT Owner on 07/11/2025Verified Service
Took care of a recall so I didn't have to go back.
by Jim Butler Chevrolet on 07/14/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
by Michael D. on 07/11/2025Verified Service
Pleasant experience with service advisors
by Jim Butler Chevrolet on 07/14/2025
Thanks for highlighting some of our staff who helped make this such a great experience! Thank you again for choosing Jim Butler Chevrolet, INC. and we hope to see you again.
by 2021 CHEVROLET TRAX 1LT Owner on 07/11/2025Verified Service
Always courteous and respectful
by Jim Butler Chevrolet on 07/14/2025
Hi there, we are very happy to have provided you with such a positive experience! We hope to see you soon!
by 2019 CHEVROLET SILVERADO K3500 LTZ Shopper on 07/08/2025Verified Purchase
Great place to buy your next vehicle. Tony was great to work with.
by Jim Butler Chevrolet on 07/09/2025
Congratulations on your new vehicle! Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!
by 2019 CHEVROLET TAHOE K1500 PREMIER Owner on 07/07/2025Verified Service
Multiple repairs done right and in one visit
by Jim Butler Chevrolet on 07/08/2025
Hi there, thank you so much for your positive comments about Jim Butler Chevrolet, INC.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2021 JEEP CHEROKEE LATITUDE LUX Owner on 07/07/2025Verified Service
Efficient and friendly. Service was performed in the amount of time they said it would take.
by Jim Butler Chevrolet on 07/08/2025
It is great to hear everything was done quickly and to your satisfaction! We hope to see you soon!
by 2019 CHEVROLET SILVERADO K2500 HIGH CTRY Owner on 07/07/2025Verified Service
I brought my truck in because the check engine light came on and the power had dropped noticeably. After running a diagnostic, they determined the issue was a severely clogged engine air filter. I was charged a diagnostic fee, which I would understandexcept the part that concerns me is this: just 30 days prior, this same shop performed an oil change and claimed to have completed a multi-point inspection.
If they truly inspected the vehicle as they said, the condition of the air filter should've been caught then. According to the technician, the air filter was in such bad shape it was actually restricting airflow to the engine. So, my question ishow does a vehicle go from "everything's good" to "the air filter is so bad it's choking the engine" in only 30 days?
It appears as if the shop is lying to their customers as to what is being done to their vehicles. I think it's time to find a more honest repair shop.
by Jim Butler Chevrolet on 07/07/2025
Thank you for taking the time to leave us your feedback. I have spoken with the service manager regarding your concerns. He wanted me to apologize that your air filter was missed during your MPVI. The service manager will coach the deck that did your oil change. I have taken the liberty of refunding the card you used in the amount of $200 which is the amount of diagnostic because this should have been caught when you had your service done on 5/5. We truly hope that you consider us in the future.
by 2025 CHEVROLET SILVERADO K1500 CUSTOM Owner on 06/30/2025Verified Service
Everyone was very kind and helpful and they completed my service on the specified time frame.
by Jim Butler Chevrolet on 07/01/2025
It is great to hear everything was done quickly and to your satisfaction! We look forward to your next visit! Take care!
by 2015 CHEVROLET SILVERADO K1500 LT Owner on 06/30/2025Verified Service
Service completed as expected.
by Jim Butler Chevrolet on 06/30/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!
by 2020 CHEVROLET EQUINOX LT Owner on 06/22/2025Verified Service
Great service completed fast while waiting.
All personnel were very helpful.
by Jim Butler Chevrolet on 06/24/2025
It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Jim Butler Chevrolet, INC. and we hope to see you again.
by 2024 CHEVROLET TAHOE K1500 RST Owner on 06/17/2025Verified Service
Very Professional, On time, and reasonably priced.
by Jim Butler Chevrolet on 06/18/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!
by 2025 CHEVROLET TRAX 2RS Owner on 06/16/2025Verified Service
I lost control of my 6 month old Chevy 3 times in the rain, while turning, within a 15 minute period. I took it to Jim Butler, Fenton, for a 9 a. m. appt. That only means your car gets checked in at 9 a. m., then your car goes into a wait-list period, NOT to have a person look at your car. They text you once a day to let you know if you got assigned to a tech, but that doesn't mean your car is getting diagnosed! When I called to get an update, I can only talk to the advisor or the tech assigned to my car, both were busy, so I had to wait yet another day just to hear that my car still hasn't even been looked or diagnosed yet! I was told they'd have my car 2-3 days bc I dropped it off Friday morning. I didn't get my car til Wednesday evening. No rental car was offered or available. I have NEVER experienced anything like this at Mazda, Buick or Honda. I'm used to having an appointment mean your car gets looked at in that timeframe! Just like at a doctor's office! I took it to Jim Butler, Fenton, bc it was close, but I will drive to a Chevy dealership further away if possible in the future. If this issue happens again, where I lose control of my car during turning, and they can't find anything wrong and it takes 4 days just to find that out, I will not be keeping my Chevy nor getting another one. As I am now uncomfortable driving it in the rain.
by Jim Butler Chevrolet on 06/17/2025
Thank you for taking the time to leave us your review. We apologize that we couldn't duplicate your concern. If you wish to further discuss your concerns, please reach out to our service manager directly at 314-274-1687 so that we can discuss solutions. Thank you again for choosing Jim Butler Chevrolet, INC. and we hope to see you again.
by 2016 CHEVROLET CAMARO LT Owner on 06/13/2025Verified Service
Customer service was outstanding. Explained everything in detail
by Jim Butler Chevrolet on 06/16/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
by 2024 CHEVROLET EQUINOX LT Owner on 06/08/2025Verified Service
Do a good job checking in and service
by Jim Butler Chevrolet on 06/10/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Butler Chevrolet, INC.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2024 CHEVROLET SILVERADO K1500 RST Owner on 06/08/2025Verified Service
I always have a great experience at this dealership. Thanks again.
by Jim Butler Chevrolet on 06/10/2025
Thank you for choosing Jim Butler Chevrolet, INC. as your first choice for all your automotive needs! We look forward to your next visit! Take care!
by 2016 KIA OPTIMA LX Owner on 06/07/2025Verified Service
Service on my Kia was quick, accurate and wait time was short.
by Jim Butler Chevrolet on 06/10/2025
It is great to hear everything was done quickly and to your satisfaction! We look forward to your next visit! Take care!
by 2023 GMC TERRAIN SLT Owner on 06/07/2025Verified Service
All personnel were professional.
by Jim Butler Chevrolet on 06/10/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
by 2025 CHEVROLET TRAILBLAZER ACTIV Shopper on 06/06/2025Verified Purchase
It drives smoothly. Elegant style. We very much appreciate y'all for being so welcoming.
by Jim Butler Chevrolet on 06/10/2025
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
by 2017 CHEVROLET MALIBU PREMIER Owner on 06/02/2025Verified Service
Bill did an excellent job. He was transparent, and he had empathy during the entire process.
by Jim Butler Chevrolet on 06/03/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Thanks for highlighting some of our staff who helped make this such a great experience! Please come see us for any future needs.
by 2021 CHEVROLET SILVERADO C1500 Owner on 06/01/2025Verified Service
Excellent service organized atmosphere
by Jim Butler Chevrolet on 06/02/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
