by 2024 FORD ESCAPE PLATINUM Owner on 04/19/2025Verified Service
Had appointment on Monday at 7:30 a.m. for four simple problems.The next day I went to check what they had done all that was done was tire and rotating tires. The following day I checked and finally things were done. Two days is too long for service.
by Michelle Molesky- Internet Sales Manager on 05/07/2025
Thank you for your feedback. We're sorry to hear that your service visit took longer than expected. We understand your time is valuable, and we apologize for the delay in addressing all of your concerns. Your input helps us improve, and we'll be reviewing this experience with our team to ensure more timely communication and service moving forward. We appreciate your patience and hope to provide a smoother experience next time.
by 2017 FORD ESCAPE TITANIUM Owner on 08/23/2025Verified Service
Was in and out within hour n half..friendly staff.
This is where I bring my car when service is needed.
by Michelle Molesky on 09/29/2025
Thank you for the kind words! We're glad our team could get you in and out quicklylooking forward to helping you with your car anytime.
by Philicia B. on 08/03/2025Verified Service
Jack Demmer Ford kept my vehicle for 10 days and never serviced it. Excuse received was workload backup and only one mechanic that worked on that specific issue. Took my vehicle to a different shop and issue was resolved in less than 2 hours.
by Michelle Molesky- Internet Sales Manager on 09/29/2025
We're very sorry to hear about your experience and appreciate you taking the time to share it. We strive to provide timely service to all our customers, and it's clear we fell short in this instance. We understand how frustrating it must have been to have your vehicle delayed, and we sincerely apologize. Your concerns were shared directly with our Service Manager, and we are hoping to resolve any future delays.
by 2018 FORD ESCAPE SE Owner on 06/15/2025Verified Service
Very respectful nice employees, honest, does great work. Lets met know if anything more needed to be done, I will always trust Jack Demmer Quick lane to do any maintenance on my car.
by Michelle Molesky- Internet Sales Manager on 06/16/2025
Thank you so much for the 5-star review and kind words! We're proud to have a respectful and honest team, and it's great to know you felt well-informed throughout your visit. We're honored to earn your trust and truly appreciate you choosing Jack Demmer Ford Quick Lane for your vehicle's maintenance. We look forward to continuing to serve you!
by 2017 FORD EDGE SEL Owner on 04/04/2025Verified Service
They did a great job on my breaks and I didn't have to wait long. I have been taking my 2017 ford edge from the time I bought it there they have always treated me good.
by Michelle Molesky- Internet Sales Manager on 04/09/2025
Thank you for the great review! We're so glad to hear your brakes were taken care of quickly and that you've consistently had a positive experience with us. We truly appreciate your continued trust in our team and your loyalty to your 2017 Ford Edge. Looking forward to seeing you again next time!
by Jim S. on 01/10/2025Verified Purchase
Mark was great to work with. We ended up buying a different truck than the one we originally went down there for. The whole staff was very professional and made the purchase easy and enjoyable.
by Michelle Molesky- Internet Sales Manager on 01/13/2025
Thank you for the kind words! We're thrilled to hear Mark and the team made your truck-buying experience easy and enjoyable. It's great that you found the perfect truck, even if it wasn't the one you originally had in mind. We appreciate your business and look forward to helping you again in the future!
by Bill D. on 01/05/2025Verified Purchase
Supposed to pick up vehicle in a few days. Staff was very helpful and easy going. Was hesitant to go there since I have to pass 3 other ford dealers on the way but, they had the vehicle I was interested in.
by Michelle Molesky- Internet Sales Manager on 01/13/2025
Thank you for sharing your experience! We're so glad our team could make the process helpful and easy for you. It means a lot that you chose to come to us, even with other dealerships closer by. We're excited for you to pick up your vehicle and hope it's everything you're looking for! If there's anything else you need, don't hesitate to ask.
by 2024 FORD ESCAPE ACTIVE Shopper on 12/26/2024Verified Purchase
I have purchased many cars from this dealership, as did my dad.
I have always received good deals, service, and friendly people.
BAR
by Michelle Molesky- Internet Sales Manager on 01/13/2025
Thank you for your loyalty to Jack Demmer Lincoln! It's wonderful to hear that both you and your dad have had great experiences with us over the years. We truly value your continued trust and appreciate your kind words about our deals, service, and team. Looking forward to serving you again!
by 2024 FORD MUSTANG MACH-E SELECT Shopper on 12/26/2024Verified Purchase
We had a great experience at Jack Demmer. Mark Movsesian Is the best sales person and always gives us great service.
by Michelle Molesky- Internet Sales Manager on 01/13/2025
Thank you so much for sharing your experience! We're thrilled to hear you had a great time at Jack Demmer and that Mark Movsesian provided you with top-notch service. We'll be sure to pass along your kind words to him. Looking forward to serving you again in the future!
by William K. on 12/26/2024Verified Purchase
Think so end of year damsels sometimes not as quick as others
Dry nice to talk with and were able to give me break on price
by Michelle Molesky- Internet Sales Manager on 01/13/2025
Thank you for your feedback! We're glad to hear you found the team nice to talk with and that we could help with a price break. If there's anything we can do to make your next visit even better, let us know. We appreciate your understanding and support!
by 2024 FORD ESCAPE ACTIVE Owner on 11/07/2024Verified Service
Very welcoming and friendly. My guy helped me get my points on my account, together with Bob Pugh. Afterwards, explained what was done. I would highly recommend coming here
by Michelle Molesky- Internet Sales Manager on 11/13/2024
Thank you so much for the wonderful review! We're thrilled to hear that you had a welcoming and friendly experience, and that Bob Pugh was able to help you with your points and explain everything clearly. We truly appreciate your recommendation and are so glad we could assist you. If you need anything else, don't hesitate to reach out. We look forward to seeing you again!
by 2024 FORD EXPLORER XLT Shopper on 10/14/2024Verified Purchase
EXCELLENT !OTHERS SHOULD TAKE A COURSE FROM THEIR PLAYBOOK. OUTSTANDING SERVICE, WITHOUT CONFLICT OR UNCERTAINTY. FROM BEGINNING TO END, TREATED LIKE I MATTERED, AND WAS IMPORTANT. EVEN WITH DELIVERY OF MY TRUCK. 5 STAR INDEED!
by Michelle Molesky- Internet Sales Manager on 10/15/2024
Thank you for the fantastic review! We're thrilled to hear that you had such an excellent experience from start to finish. It's our goal to make every customer feel valued and important, and we're glad we hit the mark with you. Enjoy your new truck, and we look forward to serving you again in the future!
by 2012 FORD FOCUS SEL Owner on 10/10/2024Verified Service
I like the service service is very good. That's why I choose Jack Demer in Wayne. Their service is good and thank you very much.
by Michelle Molesky- Internet Sales Manager on 10/15/2024
Thank you for your kind words! We're so glad to hear that you're satisfied with our service at Jack Demmer Ford in Wayne. Your support means a lot to us, and we're here to help whenever you need us. Thank you for choosing us!
by 2020 FORD EDGE ST Owner on 10/08/2024Verified Service
This service was in support of my purchase of a used Ford Edge at Demmer Ford. The staff was courteous, effective and knowledgable on every aspect of my car's health, condition, and the work performed. Thanks Demmer!
by Michelle Molesky- Internet Sales Manager on 10/09/2024
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with your Ford Edge purchase at Demmer Ford. Our team always strives to provide courteous, effective, and knowledgeable service, so it's great to know we hit the mark for you. If you ever need anything in the future, don't hesitate to reach out. Enjoy your Ford Edge, and thanks again for choosing Demmer!
by 2023 FORD F150 SUPERCREW Owner on 10/06/2024Verified Service
Great experience, I arrived a few minutes early for my appointment. My vehicle was taken back for an oil change and tire rotation. I was there less that 30 minutes and it was completed. Highly recommend.
by Michelle Molesky- Internet Sales Manager on 10/08/2024
Thank you for the fantastic review! We're so glad to hear you had a great experience and that we could get your oil change and tire rotation done quickly. We appreciate your recommendation!
by 2023 FORD F150 SUPERCREW Owner on 09/16/2024Verified Service
Dropped vehicle off around 10:30 that morning. Told me if I was waiting it would be about an hour and a half wait. I said put it on the schedule I will pick up the vehicle before 5pm. They said that will work. It was ready at 4:45pm . All went well. Had the Works!
by Michelle Molesky- Internet Sales Manager on 09/16/2024
Thank you for sharing your experience! We're glad everything went smoothly and that your vehicle was ready as promised. It's great to hear that "The Works" service met your expectations. We appreciate your trust and look forward to helping you with any future needs!
by 2021 FORD RANGER XL/XLT/LARIAT Owner on 08/15/2024Verified Service
Pat (Service) was extremely helpful and shared information like I have never received at any Ford dealership before. He kept me up to date, explained what was taking place even if they were still searching for the cause. My next vehicle will be from Jack Demmer's because of Pat and the great job they did on my truck.
by Michelle Molesky- Internet Sales Manager on 08/20/2024
Thank you for your wonderful review! We're thrilled to hear that Pat provided you with outstanding service and kept you well-informed throughout the process. It's fantastic to know that his efforts made a significant difference in your experience. We're also delighted to hear that you're considering your next vehicle purchase from Jack Demmer Ford. Pat and the entire team are dedicated to ensuring our customers receive top-notch care, and your feedback is truly appreciated. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again and helping with your next vehicle purchase!
by 2021 FORD BRONCO SPORT BIG BEND Owner on 08/09/2024Verified Service
Originally took in for rough idle . Was made aware of water pump upon the idle check which should have been made aware of when I had oil change 3 days prior at their Quick Lane. Was told maybe they forgot to check anti freeze level. WHAT? When I picked up after repairs completed, still rough idle. Disappointed. Traded in for Nissan Rogue the next day.
by Michelle Molesky- Internet Sales Manager on 08/20/2024
We are so sorry this happened! I've informed our Service Manager of your feedback and we will be sure to discuss with our staff.
by 2022 FORD ESCAPE SEL Owner on 02/25/2024Verified Service
Fully pleased with the care given to me, particularly the intake with Lori Cummer, the estimator. I was interested in private pay and her kindness and accuracy was appreciated. The car was completed in a day, looks and works beautifully, and I even drove home with a clean car.
by Michelle Molesky- Internet Sales Manager on 02/27/2024
Thank you so much for your kind words! We're delighted to hear that you had a great experience with us. We will be sure to share your feedback with Lori and our team!
by 2022 FORD F150 SUPERCREW Owner on 02/17/2024Verified Service
Took my 2022 F150 to Quick Lane in Wayne MI. They were prompt, professional & very courteous. They also took took care of a recall issue while my truck was in for oil change & tire rotation. Everything was completed in less than an hour. I rate their service a 10 out of 10.
by Michelle Molesky- Internet Sales Manager on 02/27/2024
We greatly appreciate your 10 out of 10 recommendation and rating! We look forward to assisting you again! Thank you for your business!
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Service Information
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7,209 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Jack Demmer Ford specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Jack Demmer Ford specializes in these makes, in addition to many others.
What do verified customers think about Jack Demmer Ford in Wayne, MI? Verified customers who visit Jack Demmer Ford in Wayne, MI rate this business 4.7 out of 5 stars, with 520 reviews. 7,209 customers favorited this location.How can I contact Jack Demmer Ford in Wayne, MI? To reach the sales team at Jack Demmer Ford in Wayne, MI, call (734) 849-3798. To reach the service department, call (734) 721-2600How can I schedule a service appointment with Jack Demmer Ford in Wayne, MI? You can schedule a service appointment at Jack Demmer Ford in Wayne, MI through CARFAX.What are the shop amenities offered by Jack Demmer Ford in Wayne, MI? Jack Demmer Ford in Wayne, MI offers the following amenities: Complimentary Drinks, Courtesy Shuttle, Free Car Wash, Free Wi-Fi and Snacks.Does Jack Demmer Ford in Wayne, MI have a service center? Yes, Jack Demmer Ford in Wayne, MI does have a service center. You can contact the service department at (734) 721-2600.
