by 2023 HONDA PILOT ELITE Owner on 09/01/2023Verified Service
Oil change and tires rotation took about an hour. Disappointed that they didnt clean the residual engine oil well after the job is complete. I saw engine oil dripping when I got home. It got me concern so I have to go back to the shop and ask them about it.
by Kirsten Nelson on 09/02/2023
Thank you for letting us know about your recent service experience. I am sorry you are dealing with an issue from us. Please contact us as soon as possible so we can address this for you right away. Please call us at 651-306-8630 and ask to speak with me or the advisor that you worked with. We will get you back in right away to figure out what happened and make it right for you.
by 2017 HONDA ACCORD LX Owner on 08/25/2023Verified Service
The price of an oil/filter change was higher than usual, even though I submitted an oil change coupon.
I value the benefit of having tires that I bought rotated for free.
I did not have an appointment, since I was returning from an out-of-state trip. But this service was done promptly.
by 2023 HONDA ODYSSEY EXL Owner on 08/21/2023Verified Service
Inver Grove Honda has serviced my cars for years. Every interaction I have with the service department is wonderful. I especially enjoy working with Terry on deciding what work my car actually needs since it doesn't get driven very much and doesn't need the same amount of service items on every visit. This makes me feel like he and the rest of IGH really care for me.
by 2017 HONDA CIVIC EXL Owner on 08/10/2023Verified Service
This is the ONLY Honda Dealer in the Twin Cities I trust for service.
Always friendly, taking time to explain the issue with your vehicle, and letting you know how to prioritize what needs fixing NOW and what can be done upon your next oil change if need be. Customer service here is top notch.
by 2021 HONDA ODYSSEY EXL Owner on 08/07/2023Verified Service
They were fully booked. Got there early to see if they could work me in for an oil change and tire rotation. They could work me in with the caveat that it would take longer. I was okay with waiting. I ended up waiting maybe 30 minutes longer than normal. I was very pleased. Reception and service-great.
by 2014 HONDA ACCORD EX-L Owner on 08/07/2023Verified Service
Have been a customer for years and have always received great service but this last time it appeared all service tech greeters/techs were too busy to help and I felt like I was more of a hindrance/nuisance rather than a customer. May explore other options next time before returning to Inver Grove Honda.
by 2021 HONDA HR-V SPORT Owner on 08/05/2023Verified Service
I made an appointment for 3:20pm 4 days in advance. I was on time.
I was questioned about getting battery tested,I explained that I had received notice to have checked.
I also had oil changed and tires rotated. I was un aware that this had ever been done since purchasing vehicle 8/31/22. I was told "about an hour" for service time. It was 5:15 when I finally was able to see the service manager.
by 2019 HONDA HR-V EX Owner on 07/21/2023Verified Service
They said I need new tires yet my brakes are fine The tires and brakes are original It doesn't make sense to me My tires look fine in me I think I should have another 20,000 mi or more on my tires They were brand new and I bought the car brand new. I'm going to get a few more opinions about my tires at other places.
by 2015 HONDA ODYSSEY EXL Owner on 06/29/2023Verified Service
My current vehicle is my 2nd Odyssey. While I used a purchasing agent at my credit union to buy both Odysseys, I have always visited Inver Grove Honda for servicing. During a service visit, they provide updates throughout the process and discuss options with me if additional work or a specific part is needed. I have complete confidence in Inver Grove Honda!
by 2023 HONDA CR-V EXL Shopper on 06/29/2023Verified Purchase
This is my second leased vehicle from Inver Grove Honda and my third CRV from there. They are always helpful, friendly and go that extra mile to make sure you get the vehicle you want. The follow up services for your vehicle, the associates are always helpful and will try a get your vehicle in for service when it is convenient for you. I have highly recommended Inver Grove Honda to family and friends.
by 2021 HONDA CR-V EX Shopper on 06/27/2023Verified Purchase
Stellar! Paul Modzelewski took care of us. He listened to what we wanted/needed and helped us find the perfect car for our family. We love our 2021 Honda CRV EX. We had to say goodbye to our 15 year old Saturn Vue (it served us well), but there is no looking back. Thank you Paul and the entire Inver Grove Honda team.
by 2014 HONDA CR-V EXL Owner on 06/25/2023Verified Service
I had a flat tire and only one day to have it repaired/replaced before driving the senior high youth group to camp. Inver Grove Honda worked me into the schedule the next morning. It was very much appreciated.
They did forget to reset the service light so I will have to stop back to have that done.
by 2010 HONDA ODYSSEY EX Owner on 06/23/2023Verified Service
The service representative (Terry) was both pleasant and professional as usual. He kept me informed of the progress of the service being done and aware of any items found to be needing my attention.
The service work was performed in a reasonable amount of time and seems to be done well.
by 2017 HONDA CR-V TOURING Owner on 06/11/2023Verified Service
I went in b/c my ac was blowing warm air. Service rep Brady Paak asked if I had extended warranty, I said I didnt think so. Repair charge was $700+, so he checked and found I did have coverage, saved me lots of money. Also repair was going to take longer than anticipated so offered a car, I got a new 2023 CRV to drive! (I had told him I was thinking about getting new car.) Great customer service from Brady!
by 2018 HONDA ODYSSEY ELITE Owner on 06/05/2023Verified Service
I am very unhappy with the latest service. Clear communication and transparency are crucial when it comes to service appointments, especially when it involves pricing. It seems that there was a miscommunication or misunderstanding which resulted in the unexpected considerable increase in price.
by Kirsten Nelson on 06/06/2023
I am sorry to hear that your visit didnt go well. Please reach out to me directly so I can address your concerns.
You can reach me at 651-306-8630
by 2014 HONDA CIVIC LX Owner on 05/20/2023Verified Service
Friendly and helpful. Found my problem which was a nail in my tire. Took care of problem. Kept me informed what was going on. My waiting time ended up being less due to them rushing the service. I really appreciated that especially since I had no idea of the problem with my tire pressure light going on.
by 2018 HONDA CR-V EXL Owner on 05/09/2023Verified Service
They have always been courteous, friendly and efficient. I had a number of maintenance issues plus a couple of recalls. I also was late for my appointment. They provided me with a free loaner in case it took overnight. They got everything done the same day and the price was fair for the work. I really like having these folks as my car maintenance team.
by 2020 HONDA CR-V EX Owner on 05/08/2023Verified Service
Honda Service at Inver Grove is ALWAYS very good. The check in is thorough
with a good explanation of what will be done to my car. Then after the service is done he went over what the results were. My car is always clean when I get it back. This is the only place i would purchase and/or service my Honda
by 2020 HONDA HR-V EX Owner on 05/05/2023Verified Service
Excellent except for lengthy paperwork process that wasn't necessarily automatic and not so simple ways to make corrections. Too much finger signing on documents that would take a week to read and month to understand the legal jargon. Plain simple English, concise, and to the point would be wonderful!
by 2023 HONDA CR-V EXL Shopper on 04/09/2023Verified Purchase
Easy process. Not a lot of crazy pressuring by the salesman. A little more pressure than Id like from the finance Department but also very easy to decline the extra coverages. Over all I appreciated the ease of purchase and they dont add on mandatory accessories like other dealerships in the area with the current short supply of new vehicles, specifically the CR-V
