by 2013 HONDA FIT SPORT Owner on 09/02/2024Verified Service
They were able to schedule my appointment right away. They were pleasant and professional. They offered to take us somewhere more comfortable to wait (they had construction), and they picked us up promptly when the car was done. It cost what they said it would cost.
by 2023 HONDA PILOT TOURING Owner on 08/19/2024Verified Service
The shop lowered tires pressure to 30 psi from the manafactury recommended pressure of 35 psi, which caused a low pressure alarm 12hours after the oil change/tire rotate. Had to pressure the tires back to 35 psi. Highly concerned with the skills and experience of their mechanic people.
by 2021 HONDA CR-V EXL Owner on 07/16/2024Verified Service
I had several PM things accomplished all before a 5,000 mile trip to Hot California
1. Cooling system drained and replaced
2. Rear end on an all wheal dive care drained and replaced
3, Transmission drained and replaced
4. Engine oil drained and replaced along with tire inspection
All completed while i waited and read a book. Great work
by 2016 HONDA CR-V TOURING Owner on 07/14/2024Verified Service
Service was performed very quickly. Only problem was that a specific concern that I addressed over the telephone when I made the appointment and when I checked in was not performed. At check-out, I brought it up again and that person went out with me to my car. I was concerned about my passenger mirror that had a very hard knock on it when I was driving in Seattle. At that time, I was told that there was no problem with the mirror.
by 2017 ACURA RDX TECHNOLOGY Owner on 04/21/2024Verified Service
Andy is our Desk Tech Agent/Representative.
He performed in great fashion as an effective customer service oriented employee. Good listener, good explainer, facilitated an important request for tire-balance of all four tires purchased from your dealership.
We appreciated his promptness and commitment.
Big bucks spent on services looked at it as an 'investment' for the vehicle purchased from your dealership.
by 2006 ACURA TSX Owner on 12/16/2023Verified Service
The service representative was very polite, professional and informative. The extensive repair needs which had developed over time on our 2006 Acura (136,000 miles) were identified, and the repairs were completed at the estimated time at the estimated price.
by 2014 HONDA ACCORD EX-L Owner on 11/14/2023Verified Service
I have always been happy with the service at Honda of Burlington. The technicians are always honest and upfront about the work that is needed and do not pressure you. I appreciate that being an older woman. They call if they find anything that may need to be addressed with an estimate on cost and time and they let you know if it is not urgent, but something to keep in mind. Thank you Honda of Burlington for your professionalism.
by 2010 ACURA RDX TECHNOLOGY Owner on 09/09/2023Verified Service
Biggest thing is that I trust the folks there to be honest about what service/s my car needs. They have never been pushy - always simply let me know what the options are - and what priority the service/s should be viewed in. Sometimes its just an oil change and sometimes there are other maintenance things to be done. As long as this continues to be my experience, I'll definitely continue to take my car there.
by 2020 HONDA PILOT ELITE Owner on 07/25/2023Verified Service
Derek and Noel provided great customer service and information about the maintenance and recall/ warranty work performed.
Taylor was prompt with a service experience follow-up call.
The Service Department at Honda of Burlington does a great job servicing our Honda Pilot and the staff is professional and courteous.
by 2018 HONDA CR-V EXL Owner on 07/06/2023Verified Service
Excellent service and friendly staff. Found a couple of other issues and had the time to take care of them that day since we came from Oak Harbor. Luckily I took out the extended warranty on one issue and they found a rodent's nest in the air blower box. Maintenance done and issues resolved in one trip. Recommend highly.
by 2023 HONDA PILOT ELITE Shopper on 05/11/2023Verified Purchase
In general, the purchase went well. Because it is a new generation of the Honda Pilot and there were no equivalent vehicles available to see when I made a deposit, the sales person could not answer some questions or failed to inform me about some important features/changes.
by 2023 HONDA CR-V EXL Owner on 04/15/2023Verified Service
Absolutely the best team. I walked in there with an idea of buying a car. I was approached in a timely fashion with kindness gracefulness and one who listened and answered all my questions. The sales department was wonderful The service department is wonderful it was the best experience I've had in over 20 years. My last vehicle lasted that one. So I'm in absolute happiest
by 2005 HONDA ELEMENT EX Owner on 04/05/2023Verified Service
The customer service was great. Miguel in the service department was amazing! He returned my call in a timely manner, he explained all my options and he kept me in the loop through the whole process. I will be a repeat customer and I will send others their way too.
by 2022 HONDA CR-V TOURING Owner on 03/18/2023Verified Service
I could not ask for better service. These Guys have excellent customer service. Everytime I have called with a question super helpful and they take their time making sure all your questions are answered. This is where I will be going from now on. The service doesn't get any better then here.
by 2013 HONDA CIVIC LX Owner on 03/13/2023Verified Service
The people at Honda of Burlington were thorough, efficient, and friendly. We've been using their service since we bought the car 10 years ago, and never been disappointed. We particularly like the fact that they do a robust system check, even when we are just there for an oil change.
by 2008 HONDA ACCORD LX-P Owner on 02/16/2023Verified Service
The installed after market steering rack leaked steering fluid on garage floor and driveway. After a week, called the shop and returned Honda for repair.
Another more expensive after market rack was installed. It's been two days and so far no leaks. The loaner car was helpful.
by 2019 ACURA MDX ADVANCE Owner on 02/01/2023Verified Service
Dropped my car off and left it there for 2 1/2 hrs to have a parking sensor replaced. When I came back to pick it up, the work had not been done. The wrong part had been ordered. I had to reschedule and be without my car again. Not very convenient. No loaner was offered, no discount offered, just oops were sorry.
by 2022 HONDA PASSPORT ELITE Owner on 11/27/2022Verified Service
Hands down always the best customer service I get anywhere. Easy to get a loaner car for service that will be more than a few hours. Felt with my insurance company and their back and forth for me so that I didnt have to! These guys are always polite, kind, explain things well, and dont try to upcharge you at every turn. Highly recommend
by 2012 HONDA ODYSSEY EXL Owner on 09/25/2022Verified Service
I always have a great experience at Honda of Burlington. It was great when it was Sims Honda and the tradition has carried on. My last 3 vehicles have come from there and I always drive the 28 miles there and back for all my service needs (Marysville to Burlington). About 15 years now. Its worth the drive!!
by 2020 TOYOTA TACOMA DBL CAB/SR/SR5/TRD Shopper on 08/28/2022Verified Purchase
Excellent customer service by Jorge. He worked to get the right financing to fit our needs. Was quick to show us the car fax report on the vehicle we selected. Made sure we were happy with our choice. All this without any pressure. Very good experience.
