by 2025 HONDA CR-V SPORT TOURING Owner on 06/08/2025Verified Service
Received the best serviceDurk always provides excellent service!!! My car was serviced right away and I did not wait long.
by 2019 HONDA RIDGELINE RTL Owner on 06/08/2025Verified Service
They replaced the recalled fuel pump , told me it would tke 3 hours , it took hours longer. Then told me my 6 year old truck needed a major very expensive repair.
6 years old?? It will be my first and last Honda .
by 2023 HONDA ACCORD HYBRID EXL Owner on 05/31/2025Verified Service
Buying the Honda Accord was easy and everyone was professional and understanding throughout the the process.
by 2024 HONDA CR-V SPORT TOURING Owner on 05/30/2025Verified Service
Honda of Burlington has a great service department. Easy to get my car in and very short wait time. Andy made sure any questions were answered and kept me informed of vehicle status.
by 2014 HONDA ODYSSEY TOUR/TOUR ELITE Owner on 05/25/2025Verified Service
Honda of Burlington's Service Department provides excellent service. The service department staff is knowledgeable, communicative, and willing to work with you. Highly recommend Honda of Burlington Service Department.
by 2024 HONDA CR-V SPORT Owner on 05/24/2025Verified Service
Good overall. However, on my oil change the oil life meter was not reset and a sticker with the next oil change milage was not put on.
by 2019 HONDA PASSPORT ELITE Owner on 05/24/2025Verified Service
Professional, polite, speedy service team. Like that they vacuum the driver's side and give car wash coupons. Would like them to keep all settings, lights, radioas is when returning my vehicle.
by 2025 HONDA CR-V SPORT TOURING Shopper on 05/07/2025Verified Purchase
Jack was great to work with before we even st stopped in at the Honda of Burlington. We spent a lot of time on the phone and texting before we made the 2 Hour Drive North to work with him directly. He made the whole process easy without lots of pressure.
by 2019 HONDA CR-V TOURING Owner on 04/18/2025Verified Service
The service I scheduled was for their advertised oil, filter and tire rotation. The tire rotation is only if they feel the car needs it. So I had to point out the tire rotation was part of the advertised price and had to insist it get done. Then to top it all off Burlington Honda charges an extra 3 percent to use a credit card to pay for the service . I hope that 3% was worth losing a long time customer. I won't go back.
by 2017 NISSAN ROGUE SPORT S/SV/SL Shopper on 04/16/2025Verified Purchase
The sales women was polite and friendly. Bought it on Sunday and couldn't pick it up till Tuesday. We were promised to have the car detailed tank full of gas. I'm a few minor things fixed. The minor things were fixed. The gas was not even half full and the car did not get detailed.
by 2021 HONDA PILOT ELITE Owner on 03/25/2025Verified Service
Professional service department; we had just recently purchased this vehicle and added the extended warranty. It was a unique error message; one that occurred while we were driving (and scared us) but Honda's service department couldn't replicate. They didn't charge us (though the could have) and my wife and I appreciate that.
by 2023 HONDA CR-V SPORT TOURING Owner on 01/24/2025Verified Service
Went if for a recall notice and an oil change. They told me it could be a couple or three hours but they were done in 45 minutes. I hardly had time to get comfortable in their nice waiting room. I am always pleased when working with Honda of Burlington Service Department.
by 2023 HONDA CR-V LX Owner on 12/23/2024Verified Service
Always a good experience. They explain what they are going to do or look at, about how much time, send a text where I can check the progress and after, show me all the details of how my service sent, if there are any concerns, etc. Love these folks!
by 2023 HONDA CR-V EXL Owner on 12/11/2024Verified Service
Called for appointment got right in. They fit it to our schedule and made it easy. All the work seems to have been done as required. I am confused when they say free oil service for 1st 24,000 but they won't schedule you until maintenance light comes on and that's not until 29000 miles!
by 2020 HONDA CR-V EXL Owner on 11/03/2024Verified Service
The service was fine. I'm content with it.
I would like to comment; I don't care for at all the building renovation that was done. The outside appearance looks quite well, however the interior of the Service Department and waiting area is like walking into a hospital. Cold and all white. There is no comfort or ambience to it at all. The kiosks look like IKEA.
What was before was a much better and more hospitable atmosphere.
by 2018 HONDA ACCORD TOURING Owner on 10/18/2024Verified Service
Failed to tell us the car would smell like gasoline on the inside for several days. I thought we had a problem with the work done on the fuel pump or the techs had tracked fluids into the car. When I called to ask what was going on they were unapologetic about it.
by 2022 HONDA CR-V TOURING Owner on 10/17/2024Verified Service
As always, the service was outstanding. Everything was fully explained. The work was done according to the proposed schedule and the customer service was excellent as well.. I have serviced all my vehicles at Honda of Burlington for over thirty years. It has always been outstanding and I recommend Honda of Burlington to my friends and clients when asked. Thank you again fir making service so painless.
Paul W. Taylor
by 1999 HONDA CIVIC LX Owner on 10/06/2024Verified Service
It's always a pleasure to deal with the people at Honda of Burlington. I've been taking my cars there for more than 30 years. And some of the guys working there waited on me when I bought my first Honda! Naomi Melby
PS The coffee isn't as good as it used to be, but it's still nice to have!
by 2016 HONDA CR-V EX Owner on 09/24/2024Verified Service
I like all things Honda of Burlington. They provide options if you want to wait or if you don't want to wait while your car gets serviced. Very professional from beginning to end, no guess work just options as far as what you want to proceed with. All questions are answered and easily understood. I've never felt rushed, put on the spot or unclear about any decisions I needed to make. I highly recommend Honda of Burlington.
by 2015 HONDA ODYSSEY EXL Owner on 09/06/2024Verified Service
Easy to still talk to a scheduler and discuss your issues and the costs of services about to be rendered. Loved the timely coupon worth a hundred dollars on a major 50000-mile service. Car was offered but I declined. Everything went as planned and I picked my car up after a friendly text. The service personnel were very helpful and professional. Highly recommend Honda of Burlington.
