Jerry Jones always make sure that he take care of his customers car needs.
by Herrin on 04/09/2025
Thank you for the fantastic 5-star review and for highlighting Jerry Jones' outstanding dedication to customer care at Herrin-Gear INFINITI. Jerry is known for going above and beyond to ensure that every customer's vehicle service experience is seamless, professional, and personalized. We're grateful for your trust in our certified INFINITI service department, and we're proud to have Jerry as part of our team. We look forward to continuing to meet all your INFINITI maintenance and repair needs in the future! Home of the INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX70 QX80 #HGCares
by 2015 INFINITI Q50/PREMIUM/SPORT Owner on 04/06/2025Verified Service
Randy is always excellent as well as the service team!
by Herrin on 04/09/2025
Thank you for the outstanding 5-star review and for recognizing Randy and our dedicated Herrin-Gear INFINITI service team! We take great pride in delivering exceptional customer service, and it's always rewarding to hear that our team continues to exceed expectations. Whether you're in for routine maintenance or expert INFINITI repairs, Randy and the entire service staff are here to ensure your vehicle is cared for with professionalism and precision. We appreciate your loyalty and look forward to keeping your INFINITI performing at its best. Home of the INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX70 QX80 #HGCares
by 2019 INFINITI Q50 LUXE/SPORT/SIGNATURE Owner on 04/03/2025Verified Service
Honored previous statements and didn't take all day for service.
by Herrin on 04/09/2025
Thank you for the fantastic 5-star review! We're glad to hear that your recent visit to the Herrin-Gear INFINITI Service Department was both efficient and trustworthy. Honoring previous service statements and providing timely maintenance is a key part of our commitment to delivering a premium INFINITI ownership experience. Whether it's routine maintenance or more complex repairs, our certified technicians and service advisors work hard to keep your vehicle running at its bestwithout taking up your whole day. We appreciate your continued trust and look forward to serving you again. Home of the INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX70 QX80 #HGCares
by 2019 INFINITI QX60 LUXE/PURE Owner on 03/30/2025Verified Service
Valet pick up and drop off is convenient
by Herrin on 04/01/2025
Thank you for your 5-star review! We're thrilled to hear that you found our INFINITI Valet Service convenient. At Herrin-Gear INFINITI, we strive to provide a seamless and stress-free experience, ensuring your vehicle is serviced without disrupting your day. Your satisfaction is our top priority, and we appreciate your trust in us. We look forward to serving you again! Home of the INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX70 QX80 #HGCares
by 2022 INFINITI QX50 LUXE Owner on 03/21/2025Verified Service
All good no problem got job done with little wait
by Herrin on 03/24/2025
Thank you for your 5-star review! We're glad to hear your service experience at Herrin-Gear INFINITI was smooth and efficient. Our team is committed to providing quick, high-quality maintenance and repairs to keep your INFINITI performing at its best. We appreciate your business and look forward to serving you again in the future! Home of the INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX70 QX80 #HGCares
by Rob H. on 03/21/2025Verified Service
Service is always great here.
by Herrin on 03/24/2025
Thank you for your 5-star review! We're thrilled to hear that you consistently receive great service at Herrin-Gear INFINITI. Our team is dedicated to delivering exceptional maintenance and repair services to keep your INFINITI running smoothly. We appreciate your trust and look forward to serving you again! Home of the INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX70 QX80 #HGCares
by 2020 INFINITI QX60 LUXE/PURE/SPECIAL ED Owner on 03/20/2025Verified Service
Friendly and efficient. Great communication
by Herrin on 03/24/2025
Thank you for your 5-star review! We're delighted to hear that our team provided friendly, efficient service with great communication. At Herrin-Gear INFINITI, we strive to keep our customers informed and ensure a seamless service experience. We appreciate your support and look forward to assisting you again in the future! Home of the INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX70 QX80 #HGCares
by 2013 INFINITI M37 Owner on 03/13/2025Verified Service
Outstanding overall experience.
by Herrin on 03/20/2025
Thank you for your 5-star review! We're thrilled to hear that you had an outstanding experience with our INFINITI service team. At Herrin-Gear INFINITI, we are committed to providing top-tier customer service, expert maintenance, and a seamless experience every time you visit. We appreciate your support and look forward to serving you again! Home of the INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX70 QX80 #HGCares
by Rudykane86@gmail C. on 03/09/2025Verified Service
Great service and very professional
by Herrin on 03/11/2025
Thank you for your 5-star review! We take pride in delivering top-tier service with professionalism and attention to detail. Our team at Herrin-Gear INFINITI is dedicated to ensuring every customer has a seamless and exceptional experience. We appreciate your support and look forward to serving you again! Home of the INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX70 QX80 #HGCares
by 2023 INFINITI QX50 SPORT Owner on 02/22/2025Verified Service
Very professional and courteous. Offered to wash car and did. Enjoyed!
by Herrin on 02/25/2025
Thank you for your 5-star review! We're thrilled to hear that you had a professional and courteous experience at Herrin-Gear INFINITI. Our team takes pride in going the extra mile, from providing top-tier service to offering a complimentary car wash. We're glad you enjoyed your visit and appreciate your support. We look forward to serving you again! Home of the INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX70 QX80 #HGCares
by 2018 INFINITI QX60 Owner on 02/11/2025Verified Service
The service was great.
Everyone was very nice.
by Herrin on 02/12/2025
Thank you for your 5-star review! We're delighted to hear you had a great service experience at Herrin-Gear INFINITI. Our team takes pride in creating a welcoming environment and ensuring your visit is as seamless and enjoyable as possible. We look forward to providing you with exceptional service again in the future! Home of the INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX70 QX80 #HGCares
by 2016 INFINITI QX60 Owner on 01/26/2025Verified Service
They always provide excellent service and professionalism!
by Herrin on 01/30/2025
Thank you for your 5-star review! We're delighted to hear that you consistently experience excellent service and professionalism at Herrin-Gear INFINITI. Our team is dedicated to delivering top-tier care for both you and your vehicle. We appreciate your loyalty and look forward to serving you again! Home of the INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX70 QX80 #HGCares
by 2020 INFINITI QX50 PURE/LUXE/ESSENTIAL/ Owner on 01/23/2025Verified Service
They were very Friendly and clean they kept me informed about my car
by Herrin on 01/23/2025
Thank you for your fantastic 5-star review! We're delighted to hear that you appreciated the friendly atmosphere and cleanliness at Herrin-Gear INFINITI. Keeping our customers informed throughout their service experience is one of our top priorities, and we're so glad this stood out to you. Your satisfaction means the world to us, and we look forward to serving you and your vehicle again in the future! Home of the INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX70 QX80 #HGCares
by 2017 INFINITI QX60 Owner on 01/21/2025Verified Service
The service was very good. Jerry was very knowledgeable and professional.
by Herrin on 01/22/2025
Thank you for sharing your 5-star review! We're thrilled to hear that you had a great experience with our service department. Jerry's knowledge and professionalism truly reflect our commitment to delivering top-notch customer care. Your satisfaction and confidence in our team mean so much to us, and we're here to ensure your INFINITI continues to perform at its best. We appreciate your trust and look forward to serving you again! Home of the INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX70 QX80 #HGCares
by 2020 INFINITI QX80 LUXE Owner on 01/18/2025Verified Service
My experience is always great and the reps are fantastic.
by Herrin on 01/20/2025
Thank you for sharing your 5-star review! We're thrilled to hear that your experiences at Herrin-Gear INFINITI have consistently been exceptional. Our team takes pride in providing fantastic service and ensuring every visit exceeds expectations. Your continued trust means the world to us, and we look forward to serving you and your INFINITI again in the future! Home of the INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX70 QX80 #HGCares
by 2012 INFINITI FX35 Owner on 01/11/2025Verified Service
Quick and very nice people in the shop department.
by Herrin on 01/14/2025
Thank you for sharing your 5-star review of Herrin-Gear INFINITI! We're delighted to hear that your experience servicing your INFINITI FX35 was quick and enjoyable. Our service team is committed to providing efficient service paired with a welcoming and professional attitude. We appreciate your trust in us to care for your vehicle and look forward to serving you again in the future! #HGCares
by 2014 INFINITI Q50/PREMIUM/SPORT Owner on 01/10/2025Verified Service
Great customer care. Jerry was really nice and explained every detail.
by Herrin on 01/14/2025
Thank you for your 5-star review! We're thrilled to hear that Jerry provided you with fast and friendly customer service. His dedication to ensuring every guest feels valued truly reflects the excellence we strive for at Herrin-Gear INFINITI. Whether you're here for routine maintenance or something more, we're always committed to delivering an exceptional experience. We appreciate your kind words and look forward to serving you again! #HGCares
by 2022 INFINITI QX50 LUXE Owner on 01/06/2025Verified Service
My service person, she was extremely nice & helpful
by Herrin on 01/09/2025
Thank you for your glowing 5-star review! We're delighted to hear that your service experience at Herrin-Gear INFINITI was marked by kindness and helpfulness from our team. Providing exceptional customer service is at the heart of what we do, and we're thrilled to have earned your trust. We look forward to continuing to exceed your expectations on every visit. #HGCares
by 2020 INFINITI QX50 PURE/LUXE/ESSENTIAL/ Owner on 01/04/2025Verified Service
Taryn kept me informed on the repairs
by Herrin on 01/09/2025
Thank you for your 5-star review! We're thrilled to hear that Taryn provided excellent communication throughout your repair process at Herrin-Gear INFINITI. Keeping our customers informed every step of the way is a top priority, and we're glad Taryn delivered the attentive and professional service you deserve. We appreciate your trust and look forward to serving you again in the future. #HGCares
by 2024 INFINITI QX60 AUTOGRAPH Owner on 01/02/2025Verified Service
Sorry. Shameful. Substandard.
I am disappointed on so many levels.
by Herrin on 01/03/2025
Thank you for taking the time to share your concerns. We are deeply sorry for the experience you've described and for falling short of the exceptional service you deserve. Your feedback is valuable as we strive to provide top-tier service to every customer. We greatly appreciate you taking the call today from General Manager Shanehan Westphal and Fixed Operations Director James Ayers. Thank you for giving us the opportunity to address your concerns and make right what has gone wrong. Your trust means everything to us, and we are committed to restoring your confidence in Herrin-Gear INFINITI. #HGCares
