by 2011 INFINITI G37 BASE/SPORT Owner on 12/08/2024Verified Service
This was the worst experience on t of the 13 years I have been coming for service! I work hard to keep my interior clean! My carpet had oil a the mat and it took 2 hours to get an oil change! I had to find someone to get thee status of my carpet. Horrible. Do better.
by Herrin on 12/09/2024
We sincerely apologize for your recent experience and truly regret not meeting the high standards you've come to expect over the past 13 years as a valued customer of Herrin-Gear INFINITI. Maintaining the cleanliness of your vehicle and providing timely updates is a priority for us, and we're sorry we fell short in this instance. To address your concerns directly, our Fixed Operations Director, James Ayers and General Manager, Shanehan Westphal, will be reaching out to you to discuss your visit further. If you do not hear from them, please don't hesitate to contact Shanehan directly at 601-985-3304 or via email at shanehan.westphal@herrin-gear.com. We value your loyalty and are committed to resolving this matter to restore your confidence in us. Thank you for sharing your feedback; it helps us improve. #HGCares
by 2023 INFINITI QX50 LUXE Owner on 09/04/2024Verified Service
Made appointment to get oil change and nitro fill on tires. Waited 2 1/2 hours for service to be completed and car returned. Very long time for oil change. Even after long wait when I drove off checked tire pressure and all four tires were still low on pressure. Have had can in for service 5 times with nitro fill to be done each time. 3 out of five times it was not done. Not a good look for service department.
by Herrin on 09/10/2024
Thank you for sharing your feedback with us. We sincerely apologize for the long wait and the inconvenience you experienced with the tire pressure. Your time is valuable, an' we regret that we did not meet your expectations during this visit. We'll address these concerns internally to ensure better communication an' service moving forward. We're committed to improving your experience, an' would love the opportunity to make this right on your next visit. Please reach out to us, and we will ensure your vehicle gets the attention it deserves. #HGCares
by 2017 INFINITI Q50 PREMIUM/SPORT/SE Owner on 04/24/2025Verified Service
The service tech left greasy footprints on the passenger floor mat and some on the driver's floormat; but my service took care of this situation promptly. Both mats were cleaned as new.
by Herrin on 04/28/2025
Thank you for the great 5-star review and for sharing your experience with us! At Herrin-Gear INFINITI, we take pride in providing not only expert service for your vehicle but also ensuring your INFINITI is returned to you in pristine condition. While we regret the inconvenience with the floor mats, we are glad to hear that our service team addressed the issue promptly and professionally, leaving your vehicle as clean as new. Your satisfaction is always our priority, and we appreciate your trust in us to make things right. We look forward to continuing to exceed your expectations. Home of the Certified INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX70 QX80 #HGCares
by 2019 INFINITI QX60 LUXE/PURE Owner on 03/23/2025Verified Service
Tricia is my service guru- she gets me back on the road and my car runs great. She addresses each problem and question in a comprehensive and professional manner, that I greatly appreciate.
by Herrin on 03/24/2025
Thank you for your outstanding review! We're thrilled to hear that Tricia continues to provide you with expert service and keeps your INFINITI running at its best. Her professionalism and attention to detail truly make a difference, ensuring every concern is addressed thoroughly. We appreciate your trust in Herrin-Gear INFINITI for your service needs and look forward to keeping you on the road with confidence. Home of the INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX70 QX80 #HGCares
by Cathy L. on 03/11/2025Verified Shopper
Being able to negotiate a deal didn't work out. I felt like this car was overpriced and would soon be off the market as far as meeting customer demand in the future.
by Herrin on 03/20/2025
Thank you for your feedback. We understand that pricing is a crucial factor in your purchasing decision, and we strive to offer competitive market-based pricing on our INFINITI models. Our goal is to provide transparency and value while ensuring each customer finds a vehicle that meets their needs. We'd love the opportunity to assist you further and explore options that better align with your expectations. Please reach out to us, and we'll be happy to help in any way we can. Home of the INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX70 QX80 #HGCares
by 2020 INFINITI Q50 RED SPORT 400 Owner on 01/30/2025Verified Service
they did what they said they were going to do regarding the maintenance on my. And, I liked the time they spent with me to answer my questions.
by Herrin on 01/31/2025
Thank you for your 5-star review! We're glad to hear that our service team delivered on their promises and took the time to answer all of your questions. At Herrin-Gear INFINITI, we are committed to providing transparent, high-quality maintenance and ensuring every customer feels informed and valued. We appreciate your trust and look forward to serving you again in the future! Home of the INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX70 QX80 #HGCares
by 2017 INFINITI QX60 Owner on 01/21/2025Verified Service
Excellent Customer Service ! At Infinity you are a person not a number. We'll taken care of at Infinity, they listen to my problem, & took care of my issues. I love Infinity & highly recommend them for A 1 services.
by Herrin on 01/21/2025
Thank you for sharing your feedback and highlighting the excellent customer service you received at Herrin-Gear INFINITI. We're glad to know you felt valued and well cared for during your visit. Listening to your concerns and resolving them promptly is always our priority. Your recommendation means a lot to us, and we appreciate your loyalty to the INFINITI brand. If there's anything we can do to elevate your next visit, please don't hesitate to let us know. Home of the INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX70 QX80 #HGCares
by 2017 INFINITI QX60 Owner on 01/02/2025Verified Service
Excellent service.i dropped my vehicle off and they gave me a loaner and delivered my vehicle back to me
by Herrin on 01/02/2025
Thank you for your 5-star review! We're thrilled to hear you enjoyed the convenience of our loaner vehicle and delivery service. At Herrin-Gear INFINITI, we prioritize providing a seamless and stress-free experience for our valued customers. Your satisfaction with our service process means the world to us, and we're glad we could meet your expectations. Thank you for choosing Herrin-Gear INFINITI for your automotive needsyour trust and support inspire us to keep delivering excellence! #HGCares
by 2015 INFINITI Q50/PREMIUM/SPORT Owner on 12/06/2024Verified Service
Great Great great Great Great Great Great Great Great Great Great Great great
Great Great Great Great Great Great
by Herrin on 12/09/2024
Thank you for your enthusiastic 5-star review of Herrin-Gear INFINITI's service department! We're thrilled to see such high praise, and it's an honor to know we've delivered an experience worthy of your kind words. Providing exceptional service to every guest is always our top priority. We truly appreciate your support and look forward to serving you again in the future. Thank you for choosing Herrin-Gear INFINITI! #HGCares
by 2020 INFINITI Q50 PURE/LUXE/SPORT/EDITI Owner on 11/11/2024Verified Service
My service experience with Herrin Gear Infiniti was superb. Jerry was excellent in making sure I had everything I needed for this service. My rating of the service is definitely five stars.
by Herrin on 11/15/2024
Thank you for sharing your superb experience with Herrin-Gear INFINITI! We're thrilled to hear that Jerry provided excellent care and ensured your service visit was seamless and well-supported. Our team is committed to delivering five-star service every time, and knowing we met your expectations motivates us to keep raising the bar. Thank you for trusting us with your vehicle's care, and we look forward to serving you again in the future. #HGCares
by 2022 INFINITI QX50 LUXE Owner on 10/20/2024Verified Service
My rep - Patrick was awesome to work with. Quite patient and knowledgeable of my needs. CJ was also a great valet. They returned my car back to me in V'burg. Great customer service!!!
by Herrin on 10/25/2024
Thank you for the glowing review of your experience with Herrin-Gear INFINITI's service team! We're thrilled to hear that Patrick's patience and expertise made a positive impact, addressing your vehicle needs thoroughly. CJ's efforts with valet delivery back to Vicksburg demonstrate our commitment to customer convenience. We're dedicated to ensuring every aspect of your service is seamless and enjoyable. Your satisfaction is our top priority, and we're so glad we could deliver the high level of care you deserve. Thank you for choosing us, and we look forward to assisting you again! #HGCares
by 2022 INFINITI QX80 LUXE/PREMIUM SELECT Owner on 10/04/2024Verified Service
Herrin Gear is always very accommodating with my schedule. They always take very good care of my vehicle. Patrick keeps me updated every step of the way.
by Herrin on 10/04/2024
Thank you for your wonderful 5-star review! We're delighted to hear that our team, especially Patrick, has been accommodating with your schedule and keeps you informed throughout your vehicle's service. Taking great care of your vehicle is always our priority, and we're happy to hear you're pleased with the experience. We look forward to continuing to provide top-notch service for all your needs. #HGCares
by 2016 INFINITI Q70L 3.7 Owner on 09/03/2024Verified Service
My Svc consultant was very professional and knowledgeable. He new just what It took to get the job done-so keep up the good work-job well done.
by Herrin on 09/04/2024
Thank you for sharing your experience! We're delighted to hear that your Service Consultant provided professional and knowledgeable care for your vehicle. It's our goal at Herrin-Gear INFINITI to deliver top-notch service every time, ensuring your needs are met efficiently. We appreciate your feedback and look forward to continuing to serve you with excellence. Job well done by our team! #HGCares
by 2020 INFINITI QX60 LUXE/PURE/SPECIAL ED Owner on 08/23/2024Verified Service
Other than the long wait my service tech was very professional and made aware of what was going on with my vehicle.
by Herrin on 08/26/2024
Thank you for sharing your experience! We apologize for the long wait, but we're glad to hear that your service tech was professional and kept you informed throughout the process. Your feedback is invaluable as we strive to improve and provide even better service during your next visit. We look forward to serving you again! #HGCares
by Rob H. on 08/22/2024Verified Service
James and Randy are great and always take good care of us. Really appreciate the convenience of their valet service.
by Herrin on 08/23/2024
Thank you for your 5-star review! We're delighted to hear that James and Randy consistently provide you with exceptional care. Our valet service is designed for your convenience, and we're glad it's making a positive impact on your experience. At Herrin-Gear INFINITI, we're committed to delivering top-notch service every time. We appreciate your continued trust in us and look forward to serving you again. #HGCares
by 2016 INFINITI QX60 Owner on 07/16/2024Verified Service
My husband had difficulty getting someone to answer the phone to even make the appointment. When we arrived we were told it would take about 2 hours to complete we were there from 10:30 until well after 2:00.
by Herrin on 07/19/2024
Thank you for sharing your feedback with us. We're sorry to hear about the inconvenience your husband experienced in making an appointment and the extended wait time during your visit. At Herrin-Gear INFINITI, we strive to provide prompt and efficient service, and we regret that we fell short in this instance. Your comments will help us improve our scheduling and service processes to better serve our customers in the future. We hope to have the opportunity to provide you with a more seamless experience next time. Thank you for choosing Herrin-Gear INFINITI.
by 2013 INFINITI M56 X Owner on 07/14/2024Verified Service
At one point Infiniti Service was five stars. It took me calling the parts department to get someone on the phone for the service department. Unacceptable!!
by Herrin on 07/17/2024
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced while trying to reach our service department. We strive to provide exceptional service at Herrin-Gear INFINITI, and it's clear we fell short in this instance. Your experience is not reflective of our standards, and we are committed to improving our communication processes. Please reach out to us directly at [contact information] so we can address your concerns and ensure your future visits are up to the 5-star standard you expect from us. Thank you for your patience and for bringing this to our attention.
by 2022 INFINITI QX50 ESSENTIAL Owner on 05/12/2024Verified Service
Awesome!! I was very pleased with the service that I got at Herring Gear. Very friendly, courteous and professional staff that demonstrates that they care about their customers and the service they provide.
by Herrin on 05/13/2024
We greatly appreciate your 5-star review of our service department at Herrin-Gear INFINITI! It's fantastic to hear that you had an awesome experience with us and that our team provided you with friendly, courteous, and professional service. Customer satisfaction is our top priority, and we're thrilled that we could meet your expectations. Your feedback motivates us to continue delivering exceptional service to all our customers. If you ever need assistance in the future or have any questions, please feel free to reach out. We look forward to serving you again soon!
by 2020 INFINITI QX50 PURE/LUXE/ESSENTIAL/ Owner on 05/08/2024Verified Service
GREAT SERVICE. PATRICK WAS SO NICE & PROFESSIONAL. REALLY ENJOYING WORKING WITH HIM. EXPLAINED EVERYTHING TO ME.
by Herrin on 05/09/2024
We're thrilled to receive your 5-star review of our service department at Herrin-Gear INFINITI! Thank you for recognizing Patrick for his exceptional service. Providing a positive and informative experience is our goal, and we're delighted to hear that Patrick's professionalism and clear explanations made a difference for you. Your satisfaction is our priority, and we look forward to continuing to provide great service for all your automotive needs. Thank you for choosing Herrin-Gear INFINITI!
by 2016 INFINITI QX60 Owner on 02/16/2024Verified Service
Jerry Jones was my associate. I was so happy to see him back at Infiniti! He has been taking care of me for years. He was efficient, explained everything, and kept me updated on the status of my service. My car was smooth as usual after the service! Thank you, Jerry! You always take care of me and I trust you with my car!
by Herrin on 04/16/2024
Thank you for sharing your wonderful experience with Jerry Jones and our service department at Herrin-Gear INFINITI! We're thrilled to hear that Jerry provided you with excellent service once again. Jerry's efficiency, clear explanations, and regular updates reflect our commitment to providing top-notch customer care. Your trust in Jerry and our team means the world to us, and we're delighted to know that your car was in great condition after the service. Should you have any further automotive needs or questions, please don't hesitate to reach out. We look forward to continuing to provide you with exceptional service, and thank you for choosing Herrin-Gear INFINITI!
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Service Information
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Top Services Performed
Based on CARFAX Service History, Herrin Gear INFINITI specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Herrin Gear INFINITI specializes in these makes, in addition to many others.
What do verified customers think about Herrin Gear INFINITI in Jackson, MS? Verified customers who visit Herrin Gear INFINITI in Jackson, MS rate this business 4.7 out of 5 stars, with 479 reviews.How can I contact Herrin Gear INFINITI in Jackson, MS? To reach the sales team at Herrin Gear INFINITI in Jackson, MS, call (601) 354-4900. To reach the service department, call (601) 354-4900How can I schedule a service appointment with Herrin Gear INFINITI in Jackson, MS? You can schedule a service appointment at Herrin Gear INFINITI in Jackson, MS through CARFAX.What are the shop amenities offered by Herrin Gear INFINITI in Jackson, MS? Herrin Gear INFINITI in Jackson, MS offers the following amenities: Business Center, Complimentary Drinks, Courtesy Shuttle, Free Car Wash, Free Wi-Fi and Snacks.Does Herrin Gear INFINITI in Jackson, MS have a service center? Yes, Herrin Gear INFINITI in Jackson, MS does have a service center. You can contact the service department at (601) 354-4900.
