by 2024 BMW 540 XI Owner on 04/17/2025Verified Service
Treated very well, kept aware of car status-
by 2021 BMW X3 XDRIVE30I Owner on 04/15/2025Verified Service
Fast and helpful, the service was great
by 2022 BMW M440XI GRAN COUPE Owner on 04/14/2025Verified Service
Always a pleasant experience. Rudy is wonderful
by 2021 BMW X3 XDRIVE30I Owner on 04/14/2025Verified Service
Exellent customer service. Work was done promptly.
by 2025 BMW X3 30 XDRIVE Owner on 04/12/2025Verified Service
Friendly and great service!
by 2018 BMW 440XI Owner on 04/11/2025Verified Service
The quality of the used 4 series was pretty good (4 stars), the customer service / experience with Robert Pellegrino was so-so (2 stars).
Let me preface by saying that I didn't really care about establishing a rapport with the sales associate (Robert Pelligino) as much as finding a great car at a great deal, which I did. The balance of these experiences equates to a 3 star review.
Robert was very engaged and professional up to and before I verbally decided on purchasing the vehicle. I was purchasing online from Idaho and having the vehicle shipped from NY. The convertible had many calls on it and Robert kept me 1st in line while we figured out the specifics of making the transaction (which I greatly appreciated).
The tone changed on the next call after I confirmed that I was going to purchase this with Robert asking "How are you going to send me the money" and then retorting with a "What's the Problem!? Why can't you just wire me the money?" when I expressed to him that I was going to get the car financed through my Credit Union. I wasn't thrilled with telling him that I refused to liquidate my positions in such a volatile market and instead could get a 5% interest rate with my 835 credit score.
Then the ensuing professionalism continued a steep downward decline with my credit union needing Robert to remove some erroneous fees from the BOS and include the actual mileage.
He then included the mileage by whiting out an incorrect odometer reading (and writing this down in pen) and misspelled my: Name, city, and zip code on the BOS (which he originally got right).
When I called him about this I received a "I'm with a customer right now." The feel was that my $22K car that I found on cars.com was superseded by newer models that would bring in more commission from individuals physically at the location.
My credit union grew suspect of the dealership, as franchise dealers usually don't make these types of errors on BOS's (including using white-out).
It was then like pulling more teeth with Robert sending in another BOS, which again omitted the mileage. He became very defensive and blamed the Credit Union for not "locating this," when in fact he failed to include the odometer reading (again).
Finally on the 4th try he got the BOS correct. I was told that the car would get a detailing, and I can assure you that if the dealer did this, then it was...not good. A model like this isn't going to be insanely dirty in the first place, but I have had to deep clean and polish leather, trim, accessories, etc. to get this to professional quality.
Overall, I obtained the vehicle I wanted from Robert. Great! Was it hectic?...heck yes! But I found that the wasted time and lack of attention to detail was worth getting the vehicle I wanted at the price I wanted (Robert also knocked off $1K to accommodate 1/2 of the shipping cost, thank you). Would I purchase from this establishment again? Yes. I can handle all the unnecessary back and forth and calling out the dealer for their errors. But I probably wouldn't recommend this dealership to my parents or anyone who is more timid about pointing out obvious errors.
by 2021 BMW X1 XDRIVE28I Owner on 04/11/2025Verified Service
BMW has outstanding customer service
by 2021 BMW 330XI Owner on 04/07/2025Verified Service
We had a great experience at BMW of Bayshore. Knowledgeable and polite/patient staff.
by 2023 BMW M8 Owner on 04/07/2025Verified Service
Great service service person was very accommodating
by Frank M. on 04/07/2025Verified Service
A professional, experienced and courteous staff. Very quick service.
by 2019 BMW X3 XDRIVE30I Owner on 04/05/2025Verified Service
It was a warranty repair that was done quickly with no charge.
by 2015 BMW M4 Owner on 04/05/2025Verified Service
Friendly courteous and efficient staff performed above and beyond
by 2017 BMW 330 XIGT Owner on 04/03/2025Verified Service
Excellent experience with the service dept at Habberstad BMW Bay Shore. My advisor is Luis Naranjo and am never upsold/oversold and get the most meticulous care as a client. Luis is a long time member of BMW family and knows the models well, and what needs servicing. He makes me feel like family and it's so appreciated. This recent experience was for a part covered by warranty, and the bonus is a loaner car as needed. I could not speak higher for Mr Naranjo or the service dept at Habberstad Bay Shore.
by 2017 BMW 230XI Owner on 04/01/2025Verified Service
My service agent, Bill Berger, makes service easy and explains what needs to be done.
by Whitesmith@optonline N. on 03/31/2025Verified Service
Work done on time The car was washed and tire shine was a nice touch
by 2022 BMW X5 XDRIVE40I Owner on 03/27/2025Verified Service
fast, friendly service. Will be back next time.
by 2024 BMW M850XI Owner on 03/22/2025Verified Service
I liked the excellent service, as usual.
by 2022 BMW X3 XDRIVE30I Owner on 03/20/2025Verified Service
Excellent service. Great communication.
by 2016 BMW X1 XDRIVE28I Owner on 03/18/2025Verified Service
They did a fantastic job!
by 2023 BMW X5 XDRIVE45E Owner on 03/15/2025Verified Service
Service is Always excellent! Rudy is thorough and very professional!
