by 2023 FORD F350 SUPER DUTY Owner on 06/05/2025Verified Service
Maria is amazing and makes a usually not fun experience pleasing with her professionalism and thoroughness. It is greatly appreciated.
by Kiezia on 06/06/2025
Thank you for the kind words about Maria! We're thrilled to hear she made your experience a positive one with her professionalism and attention to detail.
by 2013 FORD EXPLORER XLT Owner on 05/29/2025Verified Service
Andrew Agnew was very helpful at check in for service. He reviewed my service record with me and advised what type of service was needed. The technicians performed the service as requested and my car was delivered on time. I also received a follow up call from Andrew to check and make sure everything was good with my vehicle. This is great customer service.
by Gwinnett Place Ford on 05/30/2025
Thank you for sharing such a detailed and positive experience! We're delighted to hear that Andrew provided helpful guidance throughout your service visit and followed up to ensure everything was in good order. Delivering attentive, thorough customer care is a priority for us, and it's wonderful to know you felt well supported from start to finish. We look forward to continuing to provide you with great service!
by 2021 FORD MUSTANG GT Owner on 04/23/2025Verified Service
The work was great EXCEPT... a week later I got a low tire pressure alert which was weird since you were supposed to check the air.
I went to fill up my low tire and noticed that 3 out of 4 original metal tire caps were replaced with the standard black rubber ones.
These tires are over $400 each.
I show my car and now it looks like "not right"
by 2016 FORD MUSTANG Owner on 03/31/2025Verified Service
Very nice service. Andrew Was a nice guy and gave me some suggestions about the maintenance. The service was fast, and they took care of the recall without me asking for it. They didn't extra charge anything, just the price they had in the price menu.
by 2019 FORD RANGER XL/XLT/LARIAT Shopper on 03/20/2025Verified Purchase
Came to look at one car and left with a totally different one (an even better one). John Suggs was incredible and got me exactly the deal I was looking for. The finance guy also got me a good deal on additional coverages so I feel extra secure riding around in my new ride! Couldn't recommend the awesome folks at Gwinnett Place Ford enough!
by Gwinnett Place Ford on 03/24/2025
Thank you for sharing your experience. We're thrilled to hear that John, and our finance team were able to help you find the perfect car and secure a great deal. It's wonderful to know that you're feeling confident and secure in your new vehicle. We truly appreciate your recommendation and look forward to serving you again in the future!
by 2020 FORD ESCAPE SE Owner on 02/18/2025Verified Service
The customer contact at drop off was poor. I stood beside my car waiting to be acknowledged for 5 minutes. Not even a "hello" from people walking near me. After that point, things did improve. The communication during my service was good. And I appreciated the courtesy rides to and from my workplace.
by Gwinnett Place Ford on 02/24/2025
We appreciate your honest feedback about your recent visit. We apologize for the poor initial interaction at drop-off, where you felt overlooked. This is not the level of service we strive to provide, and we regret any inconvenience this caused. However, we're pleased to hear that things improved during your service, particularly with our communication and the courtesy rides we provided. We will take your comments seriously and work on improving our initial customer interactions to ensure a more welcoming experience for everyone. Thank you for sharing your experience with us.
by 2021 VOLVO XC90 T5 MOMENTUM Owner on 12/30/2024Verified Service
Did the valet service and got a call from the dealership that the there are no drivers available to return the car. Then, they found someone and the driver didn't arrive until 6:15pm in the evening. I had to wait till then to go to home from work.
Regarding the service, they also didn't do all the work I was promised
by Gwinnett Place Ford on 01/07/2025
We apologize for the inconvenience you experienced with both the valet service and the incomplete work during your visit. This is not the level of service we strive to provide, and we understand how frustrating it must have been to wait longer than expected and to not have the work completed as promised.
Please contact Charles Swank, our Service Manager, at 770-813-6647 or cswank@vtaig.com so we can discuss your experience further and make it right. We truly value your feedback and appreciate the opportunity to resolve the issues you've raised.
by 2021 FORD ECOSPORT SE Owner on 11/05/2024Verified Service
Mr. Anthony Poole has truly exceeded expectations in his role as my service advisor. Initially, he was not assigned to my case, but he promptly acknowledged me upon my arrival and brought my situation to his attention. I immediately recognized that he was the right person to handle my vehicle's maintenance, and he consistently provided me with detailed updates throughout the process
by Gwinnett Place Ford on 11/06/2024
Thank you so much for sharing your experience! We're thrilled to hear that Anthony exceeded your expectations and took such great care of your vehicle. It's wonderful that he was able to step in and provide the attentive service and updates you needed. We truly value your feedback and are glad to have Anthony on our team! If you need anything further, don't hesitate to reach out.
by 2015 FORD EDGE SEL Owner on 10/06/2024Verified Service
The mobil mechanic service now offered is amazing and I am so appreciative of this service. It absolutely takes the hastle out of getting your vehicle serviced and sitting at the dealership hours or just trying to find time during there business hours to get your vehicle in for service.
by Gwinnett Place Ford on 10/11/2024
Thank you for your wonderful feedback! We're thrilled to hear that you appreciate our mobile mechanic service. We designed it to provide convenience and save you time, and it's great to know it's making a positive difference for you. If you have any further needs or questions, feel free to reach out. We look forward to serving you again!
by 2023 FORD EXPLORER ST Owner on 09/09/2024Verified Service
We just bought this car and after inspection, it is clear that none of the filters (engine or cabin) have been changed. We had a bad botched sales experience from Gwinnett Place Ford and now based on this, we also know we will never use them to service our vehicle. It's a shame what Dealers are trying to get away with these days to cut costs at the expense of their customers.
by 2024 FORD MAVERICK XL Owner on 09/05/2024Verified Service
The service was supposed to include a tire rotation, but when I got my vehicle back, tire rotation was not list on the invoice as one of the services performed. The service advisor informed me it was done; however, I feel uneasy because I'm not sure if it was performed or not, as the tech did not note it on the ticket.
by 2016 FORD EXPLORER XLT Owner on 09/01/2024Verified Service
I took my car in for a ford recall. I had received a letter from ford saying the parts were now available. However, the dealership said they did not have the part and my visit was only for a technician to see what was needed apparently. That was August 7, I have yet to hear back from them. I spent 2 and a half hours waiting for that!
by 2020 FORD ESCAPE SE SPORT Owner on 08/27/2024Verified Service
Horrible communication. They would promise to call back in a certain range and would not. For this 4 year old vehicle, they could not secure the necessary failed part and we were without the vehicle for weeks. They will not follow through with the promise to pay for the rental car we finally got them to agree to.
by 2023 FORD ESCAPE ST LINE PREMIUM Owner on 08/04/2024Verified Service
Steve Smith was awesome. He was very friendly and made me feel like I was valued as a customer. I came to Gwinnet Place Ford all the way from Buford because I could get a appointment today but will go out of my way to return in the future because of the way I was treated at your Service Department.
by 2018 FORD FOCUS TITANIUM Owner on 04/18/2024Verified Service
I recently had my car in for some repairs and my representative Cedric was so helpful in suggesting what was best and a timely manner to have the work done. Even when a part did not come on the same day he arranged the shuttle service with the kind and courteous driver to pick me up from work when the car was completed. I am so glad to find a great Service representative who listens to what you need to be done. Thanks, Cedric!
by 2016 FORD EXPLORER XLT Owner on 02/09/2024Verified Service
Gwinnett Ford used to take pride in the service they provided to their customers. Now, they lie to their customers, and their service sucks. They mislead you and do not conduct business ethically or with integrity. Our Ford Explorer is still experiencing the same issues that we paid them to service and resolve.
by Gwinnett Place Ford on 02/20/2024
Hi there,
We are sorry for your experience. We strive to provide all of your customers with transparency. Please reach out to Stuart Silva at ssilva@gwinnettplaceford.com to discuss what we can do to help.
by 2018 FORD ESCAPE SE Owner on 02/02/2024Verified Service
The staff are very friendly and helpful, but they are understaffed in the shop so it took them almost a week to get to my car for a repair the only took a couple of hours. If they car get their staffing level up it will become a very good place to take your vehicle.
by 2019 FORD EXPLORER LIMITED Owner on 12/08/2023Verified Service
Michael Duke my service advisor was very professional and courteous. He got my Explorer in a very timely manner. And kept giving me updates on the progress of my vehicle service. And since I am a Disabled Veteran Michael pulled my Explorer up to the waiting room door when it was ready.
by 2014 FORD FLEX LIMITED Owner on 11/16/2023Verified Service
The Service Department at Gwinnett Place Ford is topnotch in every way. I know when I take my vehicle to them, I will be well taken care of. The Service Representatives are knowledgeable, professional, and courteous. I highly recommend their service.
by 2017 FORD F150 SUPERCREW Owner on 09/12/2023Verified Service
I have gone to Gwinnett place mall tree times about my brakes on on my truck I had new drums and brakes put on back in March less than six months they were squeaking and I took them back three times and they still couldnt solved the problem and these are technicians getting paid all of this money for what. I have tried to get in contact with the service manager. They did not call back ,Ford you need to get your act together.
by Lauren W. on 10/02/2023
We want to extend our sincerest apologies for the dissatisfaction you experienced with our service. Your feedback is essential to us, and we deeply regret that we did not meet your expectations during your recent visit.
Your satisfaction is our top priority, and we would appreciate it if you could provide more specific details about your service experience to help us understand the issues you encountered. This will enable us to investigate and address the concerns directly.
Our team is committed to providing high-quality service and ensuring that our customers have a positive experience. We genuinely value your feedback, and we will work diligently to rectify any issues and make improvements where needed. Please reach out to Alaina Conner, at 770-813-6646 to discuss what we can do to help.
