by 2011 FORD EXPLORER XLT Owner on 04/03/2026Verified Service
The crew was great. I appreciated the ride home so I didn't have to wait at the dealership.
I was disappointed in the condition of the car at pick up. There was grease and dirt on the inside of the car. (I had just had it detailed.) My service tech immediately cleaned the dirty areas when I brought it to his attention. I feel this should be done regularly when service is complete.
by Gwinnett Place Ford on 04/08/2026
Thank you for taking the time to share your experience with us. We are so glad to hear that you enjoyed interacting with our crew and that our shuttle service made your day a little easierwe know your time is valuable!
However, we understand how frustrating it is to see grease and dirt in your car, especially right after having it professionally detailed. That is certainly not the standard of care we strive for.
We are glad your service tech was able to step in and clean the areas immediately. We have shared your comments with our service management team to ensure we are more diligent with our final inspections moving forward.
We truly appreciate your business and your candid feedback, as it helps us improve. We look forward to providing you with a seamless, five-star experience next time!
by 2025 FORD MUSTANG MACH-E PREMIUM Owner on 02/14/2026Verified Service
Every time I go to Gwinnett Place Ford, I'm treated very well. Everyone is kind and Hayden is always quick to greet and communicate with me when it comes to my servicing needs for my car. I'm always happy to go back and will continue to be a patron there
by Gwinnett Place Ford on 02/17/2026
Thank you for your wonderful review! We're thrilled to hear about your positive experiences with us. It's great to know that Hayden and our team consistently provide the kind and attentive service you deserve. Your loyalty means the world to us, and we look forward to continuing to serve you at Gwinnett Place Ford.
by 2013 FORD EXPLORER XLT Owner on 02/05/2026Verified Service
I presented to the dealership, without an appointment, with an issue. I was greeted by Cedric Edwards. My car was diagnosed and serviced in a timely manner. I received my car from Andrew Agnew with a review and no issues. I am a long time customer of Gwinnett Place Ford.
by Gwinnett Place Ford on 02/09/2026
Thank you for sharing your experience and for being a loyal Gwinnett Place Ford customer. We're pleased our team could assist you promptly without an appointment and that your vehicle was quickly diagnosed and serviced. Your trust in our service department means everything to us.
by 2024 FORD MUSTANG MACH-E SELECT Owner on 02/03/2026Verified Service
Thank you Eddie Martinez for making it really a smooth experience with our Mach E purchase. Eddie clearly explained us every part of the deal and made sure we understood what we are buying and stayed back and made sure we signed up on Fordpass app. He was also very communicative even on messages before we buy and followed up even a week later, to make sure we are doing good and anything he can help with.
by Gwinnett Place Ford on 02/04/2026
Thank you for the wonderful feedback! We're delighted that Eddie provided clear explanations, helped with your FordPass setup, and maintained excellent communication.
by 2011 FORD RANGER SUPER CAB Owner on 01/17/2026Verified Service
Went in with a coupon for "the works" (oil and filter change, fluids check, etc... Arrived at 11:50 for a 12 appointment. By 2 they were just pulling it in. Couple minutes later tell me engine seized up. Was fine when I arrived. Had it towed to another local independent shop that said engine wasn't seized up but that timing belt broke. Will never go back to that dealership.
by Gwinnett Place Ford on 01/19/2026
We appreciate you sharing your experience and understand how concerning it can be when a visit does not go as expected. Our service team's intention is always to provide careful evaluations, clear communication, and support throughout the service process. If you would be open to discussing this further, please contact Charles Swank at CSwank@vtaig.com.
by 2024 FORD F150 XLT Owner on 12/22/2025Verified Service
Bad customer service, rude and did not care about the clients or the service they are giving, thinking even to change my dealer service, i bought the truck at gwinnett place ford but really dont like the service they give. lack of responsability, lack of professionalism. everything was bad, even the answers. but yes don't recommend this dealership at all. poor service.
by Gwinnett Place Ford on 12/29/2025
We appreciate feedback like this because our intention is always to provide respectful, attentive service and support every customer's needs. While experiences can vary, our team remains committed to improving how we communicate and care for those who choose us. We value the opportunity to rebuild trust and demonstrate the standards we aim to uphold. If you'd like to discuss this further, please reach out to Chris Tomlinson at ctomlinson@vtaig.com.
by 2013 FORD EXPLORER XLT Owner on 12/17/2025Verified Service
I was on my way to an appointment when my low tire pressure icon popped up. I drove straight to Gwinnett Place Ford with the issue. I was greeted immediately by Cedric Edwards. Although I did not have an appointment my vehicle was looked at and the issue fixed in a short period of time. I always receive excellent service from this dealership.
by Gwinnett Place Ford on 12/19/2025
Thank you for sharing your positive experience! We're thrilled that Cedric Edwards and our team could quickly resolve your tire pressure issue without an appointment. We understand how stressful unexpected vehicle problems can be, and we're glad we could help you get back on your way promptly. Your recognition of our consistently excellent service means everything to us. We truly value your trust and loyalty at Gwinnett Place Ford.
by Ryan N. on 11/26/2025Verified Service
Cedric & Maria have been the most helpful people ever. When Subaru scammed me Ford stepped up and have since gone above and beyond to try and help me get back in my vehicle. I am talking literal hours spent attempting to help me get the paperwork figured out so the warranty company can maybe assist. Very professional my only regret is that I did not find them before I purchased a Ford from Subaru.
by Gwinnett Place Ford on 12/01/2025
Thank you for the wonderful feedback about Cedric and Maria! We're thrilled they went above and beyond to help resolve your situation and spent the time needed to work through the paperwork with the warranty company. Their dedication reflects our commitment to taking care of our customers. We'll be sure to share your kind words with the team and appreciate you choosing to work with us.
by 2017 FORD EDGE TITANIUM Owner on 11/19/2025Verified Service
My new service representative was very helpful with information being performed on my car and went above and beyond answering my questions and giving me information. Very refreshing since we are living in a world where the term customer service is diminishing.
by Gwinnett Place Ford on 11/25/2025
Thank you for sharing your experience! We're thrilled to hear that your service representative provided exceptional assistance and went above and beyond to answer your questions. Your recognition of outstanding customer service truly means the world to us. We're honored to have earned your trust and look forward to continuing to provide you with the same level of dedicated service.
by 2019 FORD ECOSPORT SE Owner on 11/18/2025Verified Service
Cedric,,in the service department made me feel special and valued, he ensured the shuttle service was provided to me while my car was being serviced! His customer service was excellent. Only because of Cedric I would recommend Gwinnett Place Ford.
Thank you Cedric for your outstanding work and dedication!
by Gwinnett Place Ford on 11/24/2025
Thank you for the wonderful feedback! We're thrilled that Cedric provided excellent service and that you felt valued during your visit. Your recommendation means the world to us at Gwinnett Place Ford, and we look forward to serving you again with the same outstanding dedication.
by 2017 FORD FOCUS TITANIUM Owner on 11/02/2025Verified Service
Gwinnett Place Ford Service Center has always given me excellent service. Cedric Edwards, my Service Advisor, provides me with accurate information on what needs to be repaired. My car runs very well because of his excellent advice to me. I trust Cedric Edwards to tell me the truth.
by Gwinnett Place Ford on 11/06/2025
Thank you for your review! We are thrilled to hear about your consistently excellent experience with our service center. Your trust in receiving accurate repair information and honest guidance means everything to us. We truly appreciate customers like you who recognize the value of quality automotive care, and we're grateful for the confidence you've placed in our team. Your feedback helps us continue delivering the exceptional service that keeps our customers satisfied and their vehicles performing at their best.
by 2022 VOLVO XC60 T8 RECHARGE INSCRIPT Shopper on 07/29/2025Verified Purchase
Nat and Jonathan very professional and helpful. The 2022 preowned vehicle was nice. The only concern was the vehicle had 3 different tires on it. For about $200, all 4 tires could have matched. On a positive note, the SUV was listed at a good price with manufacturer's warranty.
by 2015 LINCOLN MKZ HYBRID Owner on 07/20/2025Verified Service
I had two open recalls which I was able to get fixed. Took my car in on Tuesday and everything was fixed by the next day. I appreciate that the shuttle took me home on Tuesday and picked me up when the service was finished on Wednesday. I have been satisfied with the service at Gwinnett Place Ford over the 10+ years that I have had my Lincoln.
by 2021 FORD F150 SUPERCREW Owner on 07/07/2025Verified Service
First I was told my brake controller was fixed by a software update. It was not. Then I was given a $5200 estimate that the wiring harnesss for the brake controller needed to be replaced. Come to find out, there was NOTHING wrong with the truck at all. It was the brake on the trailer I tow with the truck that were the problem. I won't even go here for an oil change anymore
by 2017 FORD EXPLORER XLT Owner on 06/26/2025Verified Service
I didn't like that I Talk with the service manager Noah, about issue with my car. Was told that he would call me back.Witch I did not receive makes me not want to tell anyone I know about Ford.And makes me not want to buy another Ford .And I have been a Ford man all of my life
by 2024 JEEP GRAND CHEROKEE LIMITED Owner on 06/04/2025Verified Service
Andrew, my service advisor was outstanding. Professional, courteous person, excellent communications. There was a problem with the oil filter not tightened by the technician causing oil to spray over the engine. Andrew made sure everything was cleaned up. Tow truck called. He is an asset to Ford! Thank you!!!
by Gwinnett Place Ford on 06/09/2025
Thank you for sharing your experience! We're so glad to hear that Andrew provided outstanding service and kept the lines of communication open. We understand the concern with the oil filter issue, and we're happy to hear that Andrew took quick action to resolve it. We'll be sure to pass along your appreciation to himhe's truly an asset to the team. Thanks again for your feedback, and we look forward to assisting you in the future!
by 2013 FORD EXPLORER XLT Owner on 05/29/2025Verified Service
Andrew Agnew was very helpful at check in for service. He reviewed my service record with me and advised what type of service was needed. The technicians performed the service as requested and my car was delivered on time. I also received a follow up call from Andrew to check and make sure everything was good with my vehicle. This is great customer service.
by Gwinnett Place Ford on 05/30/2025
Thank you for sharing such a detailed and positive experience! We're delighted to hear that Andrew provided helpful guidance throughout your service visit and followed up to ensure everything was in good order. Delivering attentive, thorough customer care is a priority for us, and it's wonderful to know you felt well supported from start to finish. We look forward to continuing to provide you with great service!
by 2024 FORD MUSTANG MACH-E PREMIUM Shopper on 05/07/2026Verified Purchase
The team at Gwinnett Place Ford were great. My salesman Justin was excellent and stuck to his word that he would have me driving off in a Mach E! Best car buying experience I have ever had!
by Gwinnett Place Ford on 05/11/2026
Thank you for the wonderful feedback! We're thrilled that Justin delivered on his promise and helped you drive away in your new Mach E. It means so much to hear this was your best car buying experience at Gwinnett Place Ford!
by 2018 FORD ESCAPE SE Shopper on 04/25/2026Verified Purchase
I had a great experience with Gabi. He was friendly and kind. I would definitely recommend him to my family and friends.
by Gwinnett Place Ford on 04/27/2026
Thank you for the wonderful review! We're thrilled to hear about your great experience with Gabi and that you'd recommend him to family and friends. We appreciate your feedback and look forward to serving you again at Gwinnett Place Ford.
by 2017 FORD FIESTA SE Owner on 04/23/2026Verified Service
My experience on this occasion was poor, as it took a very long time to repair my car. They never kept me updated, andas is always the casethey failed to provide an accurate estimate. This time around, GPF did not meet my expectations.
by Gwinnett Place Ford on 04/27/2026
We appreciate you sharing your feedback and understand how important clear communication and timely service are during a repair. Our goal is always to provide a transparent and efficient experience, and we regret that this visit did not reflect the level of care we strive to deliver. We are committed to improving our processes to better support our customers moving forward. Please reach out to Charles Swank at CSwank@vtaig.com so we can further assist you.
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13,673 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Gwinnett Place Ford specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Gwinnett Place Ford specializes in these makes, in addition to many others.
Chevrolet
Ford
Lincoln
Nissan
Toyota
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About Us
Notice a Problem? We're Here to Help!
It can be challenging to find automotive repair technicians that you can trust with your vehicle. Not every shop in the area is reputable, but Gwinnett Place Ford is staffed with some of the most experienced prof...
What do verified customers think about Gwinnett Place Ford in Duluth, GA?
Verified customers who visit Gwinnett Place Ford in Duluth, GA rate this business 4.4 out of 5 stars, with 978 reviews. 13,673 customers favorited this location.
How can I contact Gwinnett Place Ford in Duluth, GA?
To reach the sales team at Gwinnett Place Ford in Duluth, GA, call (844) 591-7773. To reach the service department, call (833) 695-6349
How can I schedule a service appointment with Gwinnett Place Ford in Duluth, GA?
