I scheduled the 5K service appointment with Tariq Jilani online. I arrived on time and Tariq checked my vehicle in promptly. Tariq kept me well-informed during the visit and ensured that the factory recommended services are performed per maintenance manual. Tariq demonstrated exemplary customer service throughout the visit.
by Group on 11/27/2025
Hello, we're happy you found our staff Tariqto be so supportive during your experience here at Group 1 Toyota Fort Bend. Please let us know if there is anything else we can do for you; we are more than happy to help!
by 2019 TOYOTA TUNDRA DOUBLE CAB SR/DOUB Owner on 11/21/2025Verified Service
We had an oil change coupon. My husband forgot to present it so we were charged full price. I called within an hour of his leaving, thinking we could double back, present the coupon and get the discount. They said no, it had to be presented at the time of payment.
by Group on 11/24/2025
Thank you for sharing this feedback. I'm very sorry for the frustration with the coupon we never want a simple misunderstanding to leave you feeling disappointed. While our policy does require coupons to be presented at the time of payment, we should have handled the situation with more flexibility and clearer communication. I'd really appreciate the chance to review this personally and see what we can do to make things right for you and your husband. Please reach out to me directly so I can help. Rudy Albarran 281-633-3324 Service Director RAlbarran@Group1Auto.com
by 2019 TOYOTA COROLLA L/LE/XLE/SE/XSE Owner on 11/07/2025Verified Service
The service advisor never came to speak with me about the recommended repairs or provide me updates on the wait time. I had to go ask for him. He lost my service book and it took nearly an hour to find it. I will not ever schedule with him again. I heard other service advisors offering discounts and I got none of that either. Highly disappointed.
by Group on 11/07/2025
We are grateful for the opportunity to have been able to discuss your service concerns with you. Your business means a lot to us, and we sincerely hope that we will be able to resolve the matter to your complete satisfaction. Should you require any assistance in the future, please do not hesitate to reach out to me. Your continued satisfaction is our priority, and we are here to help whenever you need us. Thank you Kevin Jeon Service Manager (281)633-3422 kjeon@fortbendtoyota.com
by 2012 TOYOTA CAMRY/SE/LE/XLE Owner on 09/11/2025Verified Service
They are very good at what they do but the pricing for certain repairs needs some work. They quoted me $425 for drive belt tensioner replacement. I watched a YouTube video and replaced it in ~40min. The part cost me $120. I am not saying my work and the part compare but it should not quadruple the cost.
by Sterling McCall Toyota Fort Bend on 09/15/2025
Thank you for sharing your feedback about your recent service visit. We're glad to hear that you were satisfied with the quality of the service provided.We understand your concerns regarding the cost. We strive to offer fair and competitive pricing for all of our services. If you would like to discuss your concerns further, please don't hesitate to contact us at kjeon@group1auto.com.Your satisfaction is our top priority, and we want to ensure that you are completely satisfied with your experience. Thank you. Kevin Jeon Service Manager
by 2022 TOYOTA RAV4 SE Owner on 08/05/2025Verified Service
I am a loyal Toyota customer and just had my first servicing at Sterling McCall Toyota Fort Bend. My assigned advisor, Andrew, was professional and courteous when dropping off the vehicle. He made to sure follow up with updates and made sure that all requested services and recommended ones were performed with my permission. Looking forward to working with this service center in future.
by Sterling McCall Toyota Fort Bend on 08/06/2025
Hi, we're happy you found Andrew to be so supportive during your experience here at Sterling McCall Toyota Fort Bend. Please let us know if there is anything else we can do for you; we are more than happy to help!
by 2008 TOYOTA SEQUOIA LIMITED Owner on 07/31/2025Verified Service
Came in for two safety recalls. One for the main power window switch and other for tpms. Left the dealership with a recommendation to pay for service of the tpms light!? The recall was to fix this but dealership didn't do the job.
Service advisor was nice though.
by Sterling McCall Toyota Fort Bend on 08/06/2025
I appreciate you taking the time to inform me about your recent experience. I deeply regret any inconvenience you may have encountered, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I'm looking forward to an opportunity to understand more about what took place during your experience. Rudy Albarran Service Manager ralbarran@group1auto.com
by 2021 TOYOTA RAV4 XLE/XLE PREMIUM Owner on 06/25/2025Verified Service
The service was excellent. Derek took care from the beginning and they explained in details all the need of my car. Also I got the promo for the windshield wiper for 14$ and I got a good discount. I will be back every time for my car maintenance and oil change.
by Sterling McCall Toyota Fort Bend on 07/22/2025
Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota Fort Bend. Feel free to reach out to us if you need anything. Have a wonderful day.
by 2020 TOYOTA RAV4 LE Owner on 06/01/2025Verified Service
Jerrell was very professional and kind. Provided me with all details. He told me about the specials I took advantage of all of them. I didn't need to wait there because they were able to send me home and pick me up. I was at Toyota at 9:00 and my car was done at 10:30. Very good timing.
by Sterling McCall Toyota Fort Bend on 06/02/2025
Hi, thank you for your kind review; we are happy to pass along your comments to Jerrell here at Sterling McCall Toyota Fort Bend! Please don't hesitate to reach out if there's anything additional we can do for you.
by 2021 TOYOTA TACOMA DOUBLE CAB/SR/SR5 Owner on 04/22/2026Verified Service
Ryan makes my experience at Group 1 Toyota smooth. I appreciate everything he does. Will only get serviced only if it's Ryan.
by Group on 04/24/2026
Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota Fort Bend. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2016 TOYOTA COROLLA L/LE/LE PLUS/LE P Owner on 04/19/2026Verified Service
Ryan is a pleasure to work with. Whole experience was very satisfactory with Ryan giving me updates during the time I was there.
by Group on 04/20/2026
Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
by 2008 TOYOTA TUNDRA CREWMAX LIMITED Owner on 04/15/2026Verified Service
Horrid, lackluster service diagnosis that quoted me $12000 in repairs because of a faulty transmission per "Toyota Certified Technician" Transmission specialist said they were wrong, narrowed it down to faulty actuator
by Group on 04/15/2026
Thank you for taking the time to share your feedback. We're sorry to hear about your frustration and would like to provide some clarity regarding your visit. During our inspection, our certified technician identified diagnostic trouble codes and, more importantly, found metal debris ("glitter") present in the transmission fluid. This is a critical indicator of internal transmission failure, and this condition was documented and shared with you through the inspection video provided at the time of your visit. Per Toyota's repair guidelines, when internal transmission damage is confirmed, the approved and recommended repair is replacement of the transmission assembly. We would be more than happy to discuss your concerns further and review the findings with you again. Please feel free to reach out to us directly at your convenience. Kevin Jeon Service Manager (281)633-3422 Kjeon@group1auto.com
by 2019 LEXUS RX 350 L Owner on 04/05/2026Verified Service
Ryan Koual was great at helping me get my service set up. The service department was efficient and very fast. They also identified 4 problems I was not aware of and got them taken care of also.
by Group on 04/06/2026
Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota Fort Bend. Please don't hesitate to reach out if there's anything additional we can do for you.
by 2019 TOYOTA RAV4 XLE/XLE PREMIUM Owner on 03/23/2026Verified Service
Group1 team did a really good job. I always go to Group1 Service due to very good customer service and low wait time
by Group on 03/23/2026
Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
by 2020 TOYOTA RAV4 XLE/XLE PREMIUM Owner on 03/13/2026Verified Service
Always a great experience to work with Steven Robles , keeps you aware of what's happening and listens to your concerns
by Group on 03/15/2026
Hello, thank you for your kind review; we are happy to pass along your comments to Steven here at Group 1 Toyota Fort Bend! We are always more than happy to assist you if anything else comes up. Take care!
by 2018 TOYOTA HIGHLANDER SE/XLE Owner on 03/07/2026Verified Service
Great service, sale consultant was very helpful and attentive. My vehicle was at the top level of services.
by Group on 03/09/2026
Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota Fort Bend. Feel free to reach out to us if you need anything. Have a wonderful day.
by 2025 TOYOTA RAV4 XLE PREMIUM Owner on 03/06/2026Verified Service
Made an appointment so did not have to wait long, only approximately 40 minutes before 5,000-mile service was completed. Nick, the service representative, was very professional and friendly.
by Group on 03/08/2026
Hello, we're happy you found our staff Nick to be so supportive during your experience here at Group 1 Toyota Fort Bend. We are always more than happy to assist you if anything else comes up. Take care!
by 2022 TOYOTA 4RUNNER SR5/TRD SPORT/TRA Owner on 03/02/2026Verified Service
Matt, my service tech, was awesome. He went above and beyond to check and see if one of my repairs ($3k) was under warranty and it was! All repairs made in a timely manner and ready when promised.
by Group on 03/04/2026
Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota Fort Bend. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2019 TOYOTA CAMRY HYBRID/LE/XLE/SE Owner on 02/26/2026Verified Service
Ease of scheduling online for oil change appointment. Oil changed in less than 1 hour at affordable price. Diagnostic test for recommended services but representative was not pushy.
by Group on 02/27/2026
Hi, we are very happy to have provided you with such a positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
by 2015 TOYOTA AVALON XLE/PREM/TOUR/LTD Owner on 02/24/2026Verified Service
Once everything was clarified by Jarrell everything went smoothly!
Previous rep was good in getting things in order.
by Group on 02/25/2026
Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota Fort Bend. If you have any further questions, please don't hesitate to reach out!
by Kenneth A. on 02/14/2026Verified Service
This was the first time that I brought my vehicle here for service and am very pleased with the experience. I was in and out in less than an hour.
by Group on 02/15/2026
Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Service Information
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485 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Group 1 Toyota Fort Bend specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Group 1 Toyota Fort Bend specializes in these makes, in addition to many others.
What do verified customers think about Group 1 Toyota Fort Bend in Richmond, TX?
Verified customers who visit Group 1 Toyota Fort Bend in Richmond, TX rate this business 4.5 out of 5 stars, with 767 reviews. 485 customers favorited this location.
How can I contact Group 1 Toyota Fort Bend in Richmond, TX?
To reach the sales team at Group 1 Toyota Fort Bend in Richmond, TX, call (281) 779-2964. To reach the service department, call (281) 341-5900
How can I schedule a service appointment with Group 1 Toyota Fort Bend in Richmond, TX?
What are the shop amenities offered by Group 1 Toyota Fort Bend in Richmond, TX?
Group 1 Toyota Fort Bend in Richmond, TX offers the following amenities: Complimentary Drinks, Courtesy Shuttle, Free Wi-Fi, Kid's Playroom and Quiet Room.
Does Group 1 Toyota Fort Bend in Richmond, TX have a service center?
Yes, Group 1 Toyota Fort Bend in Richmond, TX does have a service center. You can contact the service department at (281) 341-5900.
