by 2013 GMC SIERRA C1500 SLT Owner on 05/13/2024Verified Service
All of the services were completed very quickly and in a professional way.
by Rivertown Buick GMC on 05/14/2024
We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.
by 2014 BUICK VERANO CONVENIENCE Owner on 05/06/2024Verified Service
Customer service were very friendly and polite. Service was great.
by Rivertown Buick GMC on 05/07/2024
We're delighted to learn that your experience was great! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.
by 2019 BUICK ENCORE PREFERRED Owner on 04/19/2024Verified Service
ALWAYS PROMPT AND FRIENDLY
by Rivertown Buick GMC on 04/19/2024
Thank you for being our customer, we appreciate your kind words!
by 2018 GMC TERRAIN SLT Owner on 04/06/2024Verified Service
Jamie and the other guys in the service did a great job with our Terrain.
by Rivertown Buick GMC on 04/08/2024
It's fantastic to hear that you had a great experience and that Jamie provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
by 2017 GMC ACADIA LIMITED SLT-2 Owner on 03/19/2024Verified Service
My alignment took no time. Quick and easy process.
by Rivertown Buick GMC on 03/20/2024
We are thrilled to hear that you had a quick and easy experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
by 2012 GMC SIERRA C1500 SLE Owner on 02/10/2024Verified Service
Great service at a great price with flyers
by Rivertown Buick GMC on 02/12/2024
We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
by 2018 GMC TERRAIN SLT Owner on 01/30/2024Verified Service
The radio is working much better now. The dealership did a great job.
by Rivertown Buick GMC on 01/30/2024
We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
by 2017 GMC TERRAIN SLE Owner on 01/16/2024Verified Service
Very good experience great customer service
by Rivertown Buick GMC on 01/17/2024
We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
by 2019 GMC SIERRA K2500 DENALI Owner on 01/16/2024Verified Service
No issue fast and precise
by Rivertown Buick GMC on 01/17/2024
We are thrilled to hear that you had a fast and precise experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
by 2020 GMC SIERRA K1500 DENALI Owner on 01/15/2024Verified Service
Very slow service even with an appointment
by Rivertown Buick GMC on 04/05/2024
Thank you for your feedback about the long wait time to have your vehicle serviced with us because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me?
Robert Geary, General Manager
rgeary@RivertownAutomall.com
by 2022 GMC SIERRA K1500 ELEVATION Owner on 01/14/2024Verified Service
Very nice customer service, they do a great job!
by Rivertown Buick GMC on 01/15/2024
We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
by 2016 CHEVROLET TAHOE LT Owner on 11/22/2023Verified Service
As always courteous, professional and prompt.
by Rivertown Buick GMC on 11/22/2023
We are thrilled to hear that you had a courteous, professional, and prompt experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
by 2018 GMC TERRAIN SLT Owner on 11/12/2023Verified Service
The people did a great job with my car. Jamie got it through the process very quickly.
by Rivertown Buick GMC on 11/13/2023
It's fantastic to hear that you had a positive experience at Rivertown Buick GMC and that the people there, particularly Jamie, did a great job with your car. Quick and efficient service is always appreciated. Thank you for your business, and we look forward to serving you again in the future.
by 2018 GMC YUKON DENALI XL Owner on 10/26/2023Verified Service
I took my 2018 Yukon XL to Rivertown GMC in Columbus, GA to fix a problem that I described as happening primarily when accelerating normally from a complete stop. Its like a rocky start, a pause, excessive lurching, or even a hesitation, but it did not feel like an engine hesitation, rather a rocky start.
They diagnosed the problem as leaking rear shocks & front struts. They even sent me a video, which looked pretty convincing. So, reluctantly and feeling I had little choice, I approved the $5,200 repair.
Immediately upon receiving the vehicle after the repair, I noticed the problem had not been resolved. I waited a few days, hoping the problem would resolve with time. The problem still persisted, so I returned to the dealership, less than happy. After explaining that the problem wasnt fixed, the advisor asked, What do you want me to do? I said, Put the old parts back on and refund my $5,200. He said that he couldnt do that. Then I said, Reduce the invoice to cost and refund the difference. He said that he could not do that either because the ticket was already closed.
He then explained that I needed the repairs and if they werent done, I would have excessive tire wear. My response was that I can buy a lot of tires for $5,200 and the repair was neither necessary, nor fixed the problem.
The advisor did offer to have a technician ride with me to see if he noticed anything. I offered for the technician to drive, with me as a passenger. We did not leave the parking lot of the dealership, when he said, you need a new driver-side motor mount!
When it was convenient to leave the vehicle for this repair, I returned to the same dealership. They replaced the motor mount and the problem went away. After some more arguing, they agreed to absorb the cost of this repair ($918), but Im still out the $5,200.
by 2013 GMC SIERRA C1500 SLT Owner on 10/21/2023Verified Service
Jamie and the technician did a great job with the service on my truck.
by Rivertown Buick GMC on 10/23/2023
It's fantastic to hear that you had a great experience and that Jamie provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
by 2016 BUICK ENCORE Owner on 10/18/2023Verified Service
The Service Was Very Excellent and Great Service !!
by Rivertown Buick GMC on 10/19/2023
We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
by 2016 GMC SIERRA K1500 SLT Owner on 09/12/2023Verified Service
Always a wonderful experience at Rivertown!
by Rivertown Buick GMC on 09/13/2023
Thank you for choosing Rivertown Buick GMC! It is always a pleasure to hear that we have met your expectations. It will be our pleasure to assist you with any automotive services you may have in the future. We appreciate your business!
by 2021 GMC SIERRA K1500 ELEVATION Owner on 09/03/2023Verified Service
Great service as always very professional and had my truck taken care
by Rivertown Buick GMC on 09/04/2023
Thank you for being our customer, we appreciate your kind words!
by 2023 GMC SIERRA C1500 DENALI Owner on 08/20/2023Verified Service
Service was better than expected, got my truck Service in no time.
by Rivertown Buick GMC on 08/21/2023
We are glad we could help!
by Ronald L. on 08/13/2023Verified Service
Awesome assistance and customer support.
by Rivertown Buick GMC on 08/14/2023
We are very happy to hear that we were able to provide you with an enjoyable experience. Thank you for your business and we look forward to the opportunity to assist you again in the future.
