by 2018 FORD F150 Owner on 11/01/2020Verified Service
Friendly helpful service. Unfortunately, after taking my F150 back to have tires mounted, they realized they werent in stock. Happy with the result though. Candace was excellent! She helped me find another tire, which ended up being a better choice anyway!
by Customer Service on 11/02/2020
Thank you for your kind words for Candace! We are thrilled that he provided you with an excellent service visit. We look forward to your business with us again!
by 2018 FORD ESCAPE SE Owner on 05/29/2019Verified Service
They seemed more concerned with trying to upsell service instead of listening to the customer. They rotated my tires which caused a pull to one side. Instead of putting them back they way they originally were the advisor basically said they knew what they were doing and tried to sell an alignment on top of everything else. Also, argued that my car had no previous service records. I will not be returning!
by Customer Service on 07/12/2019
Thank you for bringing this to my attention. I apologize for what you have experienced. I would like an opportunity to address your concerns and to earn your business, please contact me at jsmith3@Group1Auto.com. I look forward to speaking with you.
Jeremy Smith
General Manager
by 2016 FORD FUSION SE Owner on 04/02/2019Verified Service
Excellent service, friendly except young cashier lady. She was very lazy. Disappeared for about 30 minutes. Wanted to purchase something from display case, would not help me. I had to go get someone from parts to help me & he walked back over with to get item & I paid the lazy cashier girl. Service & parts department was excellent.
by Customer Service on 07/13/2019
Thank you for your feedback about your experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me?
Jeremy Smith
General Manager
jsmith3@Group1Auto.com
by 2012 FORD F150 Owner on 01/16/2019Verified Service
All work requested was not done. Almost impossible to contact service department. One manager said repairs would be covered by extended warranty and another managed said they would not. They were not covered. Also today, a week after I picked up my truck, I got an email from the dealer saying my truck was ready. I could go into more detail but I'm limited to 500 characters in this message.
by 2017 FORD F150 SUPERCREW Owner on 12/26/2018Verified Service
While it may not be the fault of the dealerships service department- I was told the trucks systems were completely checked out and once I got the truck back to my home garage and parked it, the truck would not start and had to be jumped off and battery recharged due to a 3 am drain on the battery. Lu
by 2011 FORD FIESTA SE Owner on 02/15/2018Verified Service
I bought a used Fiesta that came with just one key. I came to get two keys made. They did a free 27 point inspection that confirmed that the car was in great shape. I wasn't happy with the cost of the keys but that is due to the design rather than the dealer. They were courteous and efficient.
by 2012 FORD F150 Owner on 02/06/2018Verified Service
After initial call to ask me what the problem was I heard nothing back for three days. I called during this time and left 8 messages and never received any calls back. It wasnt until four days had passed that I finally got the service manager to call me before anything was done. Very disappointed.
by 2013 FORD FUSION TITANIUM Owner on 12/21/2016Verified Service
Since the big remodel, the service department's customer service is less friendly. Also, I make appointments but when I show up, the advisor acts like he doesn't know I was coming. It's like the appointment system is not communicating with the service advisors.
by 2020 FORD F150 SUPERCREW Owner on 08/31/2026Verified Service
The gentleman that handled my check in an updates of what might be needed. He was quite good.
by Group on 09/02/2026
Hi, your satisfaction is our top priority. Please don't hesitate to reach out to us if there's anything more we can do!
by 2026 FORD EXPLORER PLATINUM Owner on 08/28/2026Verified Service
Very professional and courteous.
by Group on 08/29/2026
Hi, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
by 2020 FORD EXPLORER POLICE INTERCEPT Owner on 08/28/2026Verified Service
Super slow service Jay was very rude
by Group on 09/01/2026
Thank you for the feedback and regret that you had a poor experience.We will be reaching out to you to get more information about what took place. Skye Bardill General Manager - Group 1 Ford of Kennesaw sbardill@Group1Auto.com
by 2013 FORD ESCAPE SE Owner on 08/23/2026Verified Service
He was good and professional take care my two cars very quickly
by Group on 08/24/2026
Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2016 FORD FUSION SE Owner on 08/22/2026Verified Service
I enjoy working with the service department. I have all three of my vehicles serviced here.
by Group on 08/23/2026
Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2020 FORD EDGE SE Owner on 08/19/2026Verified Service
Wonderful service employees that go the extra mile.
by Group on 08/20/2026
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
by 2013 FORD C-MAX SEL Owner on 08/18/2026Verified Service
Excellent customer service and quick response to questions about my vehicle.
by Group on 08/19/2026
Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
by 2016 FORD FUSION SE Owner on 08/16/2026Verified Service
Oil change Long wait times. 2 hours
by Group on 08/17/2026
Thank you for your feedback. We appreciate you choosing us for your oil change and understand that a two-hour wait is longer than expected for routine maintenance. We'll continue working to improve turnaround times and hope to provide a more efficient visit next time.
by 2014 FORD FLEX SEL Owner on 08/07/2026Verified Service
Service Manager Candace was outstanding in all respects
by Group on 08/08/2026
Hello, thank you for your kind review; we are happy to pass along your comments to Candace here at Group 1 Ford of Kennesaw! Please let us know if there is anything else we can do for you; we are more than happy to help!
by Jamie T. on 08/04/2026Verified Service
Great staff and quick service
by Group on 08/05/2026
Hello Jamie, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
by 2007 FORD MUSTANG GT Owner on 07/24/2026Verified Service
Great experience. Maintenance done quickly and professionally,.
by Group on 07/25/2026
Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
by 2017 FORD F150 SUPERCREW Owner on 07/22/2026Verified Service
I had a great service tech! Jin was done quickly and efficiently!
by Group on 07/24/2026
Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
