by 2020 FORD F250 SUPER DUTY Owner on 08/14/2026Verified Service
Very much appreciated the professional courtesy and attention received from service manager Cole Maran. Courteous, astute snd pleasant, he was completely transparent with service recall requirements, my existing maintenance plan and when I could expect the return of my vehicle. Folks like Cole are what help bring repeat customers. Thank you very much
by Group on 08/16/2026
Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!
by 2025 FORD MAVERICK XLT Owner on 03/25/2026Verified Service
Jay Jenkins was so helpful and kind! This is my second visit in the last month and I got excellent service both times. I would hire his as an employee in a flash!
David Navarro the tech was awesome as well! He seemed to time his time and attention to each vehicle!
by Group on 03/26/2026
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Ford of Kennesaw! Please don't hesitate to reach out if there's anything additional we can do for you.
by 2018 LINCOLN MKX SELECT Owner on 01/22/2026Verified Service
I was told on the phone when I made the appoinyment that it would take about an hour to perform the work But when I checked in Kelce told me that they were backed up and my car would be done by 4 PM, some 5 hours later. I was planning on waiting but LYFT home. Got a call from Kelce when it was done and she had it sitting there when I weny to pick it up.
by Group on 01/23/2026
Hello, we're happy you found our staff Kelce to be so supportive during your experience here at Group 1 Ford of Kennesaw. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2016 FORD ESCAPE TITANIUM Owner on 12/20/2025Verified Service
Justin the service advisor was very helpful. I had a screw in my tire that couldn't be patched. Had to purchase a new tire.I really couldn't afford a new tire but Justin helped by giving me a good discount price on a new tire. I'm grateful for the compassion Justin showed towards me in helping me to purchase a new tire for my vehicle. I recommend Group 1 Ford services to everyone. The service is exceptional. I'm very well pleased.
by Group on 12/21/2025
Hi, we're happy you found our staff to be so supportive during your experience here. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
by 2007 LINCOLN NAVIGATOR L Owner on 12/17/2025Verified Service
Dusty does a great job, in that he is pleasant, professional, and communicates effectively regarding the maintenance my vehicle needs, which has been my experience both times I've worked with him. I feel he is an asset to your dealership. I feel the technicians do a great job as well!
by Group on 12/18/2025
Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of Kennesaw. Please don't hesitate to reach out if there's anything additional we can do for you.
by 2020 FORD ESCAPE SEL Owner on 12/14/2025Verified Service
Josh was a pleasure to work with and helped get our scheduled service appointment completed without any issues and in a timely manner. He provided very transparent communication on work that needed to be done and options that we had for additional car maintenance. We have taken our vehicles here in the past and will continue to.
by Group on 12/17/2025
Hello, we're happy you found Josh to be so supportive during your experience here at Group 1 Ford of Kennesaw. We hope to be of service to you again in the future. Best wishes, Group 1 Ford of Kennesaw
by 2016 FORD ESCAPE TITANIUM Owner on 10/23/2025Verified Service
I like the valet service pickup. I'm disabled and can't get out often. The valet pickup service is very good for disabled people. But the service department can be better,also the service advisor can be more reliable,helpful and caring.about the needs and concerns for the customers.
by Jim Tidwell Ford on 10/23/2025
We truly value your business and thank you for bringing this to my attention. Please reach out using the information provided below, we do offer mobile service at our store. Bill Sharp Service Director - Jim Tidwell Ford billysharp@Group1Auto.com
by 2014 FORD MUSTANG Owner on 08/28/2026Verified Service
I sat for over FIVE hours waiting for a new key fob to be made. I paid $443.35, walked to my car and the new key fob would not even unlock the car door.
Extremely disappointed!!
by Group on 09/03/2026
We truly value your business and thank you for bringing this to my attention. Please reach out using the information provided belowI'd like the opportunity to learn more about your experience and work toward a resolution. I look forward to speaking with you. Skye Bardill General Manager sbardill@Group1Auto.com
by 2020 FORD EXPEDITION PLATINUM Owner on 08/10/2026Verified Service
They got me in same day for a full oil and filter service, gave me their $17.76 special price and I was out in 90 minutes. Great deal!
by Group on 08/11/2026
Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
by 2018 FORD F150 SUPERCREW Owner on 08/09/2026Verified Service
They did a good job completing a recall. The process to drop the truck and retrieve it worked very well.
by Group on 08/10/2026
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
by 2025 FORD EXPLORER ST Owner on 07/19/2026Verified Service
I have a slow leak right tire on my wife's 2025 Explorer They looked at it and said we do not see anything. Losing 3 pounds a day. They don't care. Do I have to go to a cheap tire place or will you replace the tire. Come on.
by Group on 07/22/2026
We're sorry to hear you're frustrated with this situation, and we understand your concern regarding the slow tire leak. Our team completed an inspection and identified a path forward to help resolve the issue. We've made multiple attempts to contact you by phone and have left voicemails, but we have not been able to connect. We would appreciate the opportunity to review our findings with you, discuss the available solution, and earn back your trust. Please contact us at your earliest convenience so we can work together toward a resolution. We look forward to hearing from you. Billy Sharp Service Director - Group 1 Ford of Kennesaw billysharp@Group1Auto.com
by 2020 FORD EDGE SE Owner on 07/10/2026Verified Service
I did not feel the service technician was helpful at all and my car is still making the clicking noise after paying over a 1k in getting a job done that was supposed to fix it. Will never go back to this location
by Group on 07/13/2026
Thank you for your feedback. We understand your frustration and regret that the noise concern has not been fully resolved. During your visit, we identified multiple issues that could have been contributing to the noise, but only one of the recommended repairs was approved. We replaced the CV axle because the CV boot was completely blown out and had expelled a significant amount of grease. We also found tire-related concerns, including a nail in one tire and separation in another, which were suspected contributors to the remaining noise. Our technician's video accompanied the original estimate and documented these findings for reference. Based on our inspection, we remain confident that completing the remaining recommended repairs will address the noise concern. We would be happy to assist and encourage you to contact us. Please also keep in mind that we offer a low-price tire guarantee. We appreciate the opportunity to serve you and look forward to helping you in the future. Billy Sharp Service Director - Group 1 Ford of Kennesaw billysharp@Group1Auto.com
by 2024 FORD MUSTANG Owner on 06/11/2026Verified Service
Did a good job with the 20,000 mile service except I ask to have my oils put in a sample bottle that I provided but it didn't happen.
by Group on 06/15/2026
Thank you for your feedback. We're glad to hear your 20,000-mile service was completed successfully overall. We apologize that your request regarding the oil sample was overlooked, as we understand the importance of following customer instructions. Your comments will be shared with our team to help improve attention to detail. We hope to provide a more complete experience on your next visit.
by 2022 LINCOLN AVIATOR RESERVE Owner on 06/07/2026Verified Service
Group 1, old Jim Tidwell Ford svs, dealership, cleanliness exceptional compared to Krause Ford Woodstock, svc dept Jonny excellent, won't use any other dealership.
by Group on 06/07/2026
Hi, we are so happy to read such a great review about Group 1 Ford of Kennesaw! Please don't hesitate to reach out if there's anything additional we can do for you.
by George H. on 05/30/2026Verified Service
Had my Explorer in for some tire service. Rep was super helpful and kept me in the loop on progress. This was an unscheduled visit and they took very good care of me. Love the new coffee maker in the waiting area!
by Group on 05/31/2026
Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
by Cheryl K. on 04/10/2026Verified Shopper
I do not like the practice of charging a doc fee. That is a polite way to say - you are covering our expenses on getting the car ready for you to purchase. That is the dealers sole responsibility.
by Group on 04/13/2026
Thank you for your feedback. We understand your concerns regarding documentation fees and appreciate you sharing your perspective. Transparency is important to us, and your comments will be reviewed with our team. We hope to provide a clearer and more satisfactory experience in the future.
by 2021 FORD F150 SUPERCREW Owner on 03/28/2026Verified Service
Upon leaving a detailed note on night, drop off everything was addressed and done professionally. Truck was ready before requested time.
by Group on 03/30/2026
Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
by 2020 FORD F150 SUPERCREW Owner on 03/27/2026Verified Service
Service representative greeted me upon arrival. We discussed the work to be done. He advised me of the time the work would take. The work was completed in that time
by Group on 03/29/2026
Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!
by 2020 FORD F150 SUPERCREW Owner on 03/21/2026Verified Service
Great experience getting my truck serviced. My service advisor, Josh Prasad was friendly and very helpful during the process.
by Group on 03/22/2026
Hello, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
by 2019 FORD F150 XL/XLT/LRT/KING/PLAT Owner on 03/16/2026Verified Service
Everything went smoothly as it always does. I wouldn't have my truck serviced anywhere else thanks guys.
by Group on 03/17/2026
Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
1 - 20 of 614 results
Service Information
Don't miss your service!
Schedule or call your dealer for service appointment today to avoid costly repair cost.
286 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Group 1 Ford of Kennesaw specializes in these services, in addition to many others.
Battery Service
Brake Service
Oil Change
Tire Service & Repair
Top Makes Serviced
Based on CARFAX Service History, Group 1 Ford of Kennesaw specializes in these makes, in addition to many others.
What do verified customers think about Group 1 Ford of Kennesaw in Kennesaw, GA?
Verified customers who visit Group 1 Ford of Kennesaw in Kennesaw, GA rate this business 4.4 out of 5 stars, with 614 reviews. 286 customers favorited this location.
How can I contact Group 1 Ford of Kennesaw in Kennesaw, GA?
To reach the sales team at Group 1 Ford of Kennesaw in Kennesaw, GA, call (770) 427-5531. To reach the service department, call (770) 427-5531
How can I schedule a service appointment with Group 1 Ford of Kennesaw in Kennesaw, GA?
Chevrolet
Ford
Jeep
Lincoln
Toyota
