by 2020 MAZDA CX-30 PREFERRED Owner on 06/06/2025Verified Service
Good communication during the process. Also the service was completely flawless and completed on time
by Grieco Auto Group on 06/06/2025
Thanks for the great review. Please let us know if you need anything else in the future!
by 2023 MAZDA CX-5 PREFERRED Shopper on 06/04/2025Verified Purchase
Typical car dealership. They sell you a car and charge a bunch of fees and have customers sign quickly before they even notice the fees! Then when theres a problem with you car, they forget who you are!
by 2024 MAZDA CX-50 PREMIUM PLUS Owner on 05/27/2025Verified Service
Service was fine - took way too long and they had the audacity to change my license plate frame without asking
by Grieco Auto Group on 05/29/2025
We are sorry for any inconvenience. We take customer satisfaction seriously and are disappointed if you have not experienced that thus far. In order for us to better assist with this situation, please contact GM, Ronald Belazeros, at rbelazeros@griecocars.com.
by Melissa D. on 05/18/2025Verified Service
Wasn't aware no inside seating so I may not have stayed and waited if I knew that. Otherwise, everyone was nice and car was ready in timeframe I was given.
by 2025 MAZDA 3 SELECT SPORT Owner on 05/09/2025Verified Service
Awful experience. Tried to charge me for a loaner car after giving me 4 hours notice to come pick up my car LOL.
by Grieco Auto Group on 05/13/2025
We are sorry for any inconvenience. We take customer satisfaction seriously and are disappointed if you have not experienced that thus far. In order for us to better assist with this situation, please contact GM, Ronald Belazeros, at rbelazeros@griecocars.com.
by 2022 MAZDA CX-5 PREMIUM Owner on 05/07/2025Verified Service
Mike in service was exceptionally helpful and did everything that he had said. Would recommend friends to go there.
by Grieco Auto Group on 05/07/2025
We are pleased to hear of your great experience with Mike and our team! Thanks for taking the time to share it with us.
by 2021 MAZDA 3 PREMIUM Owner on 05/05/2025Verified Service
Service manager Mike did an excellent job. Service appt was difficult to arrange, but then a woman with quality care was terrific and worked me in, forgot her name. Half the time a service rep never answered the phone.
by Grieco Auto Group on 05/06/2025
Thank you for your review! We're glad Mike and our team could help, and we appreciate you taking the time to share your experience. If there's anything you'd like to discuss further, please feel free to contact us directly.
by 2025 MAZDA CX-5 PREMIUM PLUS Owner on 05/03/2025Verified Service
Walter Turbitt, Vehicle Exchange Manager, is the best. He is very patient, answers all questions and is willing to help set up everything in my new vehicle.
by Grieco Auto Group on 05/05/2025
We are happy to hear that! Thanks for taking the time and letting us know.
by 2017 JEEP GRAND CHEROKEE OVERLAND Owner on 04/17/2025Verified Service
I had to bring it back cause it stalled out on me twice plus check engine light came back on the next day
by Grieco Auto Group on 04/21/2025
We are sorry for any inconvenience. We take customer satisfaction seriously and are disappointed if you have not experienced that thus far. In order for us to better assist with this situation, please contact GM, Ronald Belazeros, at rbelazeros@griecocars.com.
by 2025 MAZDA CX-30 SELECT Owner on 03/09/2025Verified Service
Great experience all around. Cedric and the entire team made it a simple and easy process (I was not looking forward to it honestly). Very happy with my lease, which was a great value for what I got for what the payments are. Appreciate you guys making it easy for me!
by Grieco Auto Group on 03/10/2025
We are pleased to hear of your great experience with Cedric and our team! Thanks for taking the time to share it with us.
by 2021 MAZDA CX-3 SPORT Owner on 03/07/2025Verified Service
I disliked the entire experience! The showroom was under complete renovation and the metal trailer for waiting smelled like gas/ sewage. No video of service was sent. The car was not washed( as previously done). The bill was expensive and I was asked to pay cash or a credit card surcharge would be applied. I will not be returning for service nor for purchase of new car!
by Grieco Auto Group on 03/11/2025
We are sorry for any inconvenience. We take customer satisfaction seriously and are disappointed if you have not experienced that thus far. In order for us to better assist with this situation, please contact GM, Ronald Belazeros, at rbelazeros@griecocars.com.
by Maxine W. on 02/18/2025Verified Service
I had an appointment for service at 1:15 PM and I was helped after a few minutes of waiting. My service advisor was out so I was helped by a different advisor. I felt that my vehicle was in good hands and was being taken care of properly. I have a 2018 CX-5 which I purchased from this dealership. I've never taken it anywhere else for service. Very satisfied with this dealership.
by Grieco Auto Group on 02/18/2025
Thanks for the great review! We are so thrilled to hear about your experience with our team. We hope to do business with you again in the future.
by 2020 MAZDA CX-5 TOURING Owner on 12/18/2024Verified Service
(1) The job was "rear breaks".
(2) When I booked the appointment the estimated time for the job, I was told was 1.50 hrs..
When I brought the car in I was told that the estimated time was 1:45 hrs.
The actual time for the completion of the work was 2:10 hrs!!!
(3). Everything else was to my entire satisfaction. It was easy and pleasant to deal with Mike Neil
by Grieco Auto Group on 12/20/2024
Thank you for taking the time to share your experience. We're glad to hear that working with Mike and the rest of your visit was easy and pleasant. We appreciate your patience with the timeline and always aim to provide accurate estimates. If you'd like to discuss this further, we'd be happy to assistplease feel free to reach out to Scott Popkin, General Manager, at spopkin@griecocars.com to discuss further.
by 2018 MAZDA MAZDA3 GRAND TOURING Owner on 10/17/2024Verified Service
Efficient and thorough service for a 20,000-mile checkup. The technicians provide a short video presentation to show what was done and the status of the vehicle. The service department also does a follow-up check to make sure everything was done to the customer's satisfaction.
by Grieco Auto Group on 10/18/2024
Thanks for the great review. Please let us know if you need anything!
by Barry L. on 09/30/2024Verified Service
Great customer service starts upon arrival. This was my second experience dealing with Grieco Mazda, and Yuri Solomon. Mr. Solomon greeted me with a smile, was attentive, cutomer-focused, professional, and empathetic to my needs. He is the reason I will continue to go back to Grieco Mazda for service.
by Grieco Auto Group on 10/01/2024
Thanks for continuing to give us an opportunity to keep you happy. Please let us know if you need anything else!
by 2018 MAZDA 6 GRAND TOURING Owner on 03/09/2024Verified Service
No stars! Annie is great. I had an appt at 10:20 am. I finally left without getting the brake job as I was there 5 HOURS!!' And they had not even looked at my car!!! 5 HOURS!!!!!!!! What's the point of having an appt??? I was told when I made the appt 2 hours, I scheduled myself for 3 hours. I was offered a car but refused as I would have to bring it back. Horrible experience!!!
by Grieco on 03/12/2024
We apologize for the extended wait time you experienced during your recent appointment. Your time is valuable, and we understand the frustration of waiting for an extended period without the service being completed.
We strive to provide efficient and timely service to all our customers, and we apologize for falling short of expectations. To address your concerns further, please reach out to Scott Popkin, General Manager, at spopkin@griecocars.com
by 2015 NISSAN ALTIMA 2.5/S/SV/SL Owner on 02/25/2024Verified Service
It wasn't service. I purchased a 2014 Nissan Altima. My sales woman Carrie Dixon was incredible. The finance manager Michael A. Sosa was unbelievable and the sales manager Carlos Luis masso was very easy to work with and we decided on a price that was fair for all
by Grieco on 02/27/2024
We appreciate your positive experience with Michael, Carrie, and Carlos. If you need further assistance, feel free to reach out to us at any time.
by 2016 MAZDA CX-5 GRAND TOURING Owner on 02/02/2024Verified Service
Service was great. Greico has a problem giving clear written explanations of the work preformed on the paperwork given after the service. My paperwork shows that I refused brake service when, in fact, I had full brake service, front and back. I did not refuse any service which was suggested.
by 2023 MAZDA CX-5 BASE Shopper on 11/07/2023Verified Purchase
From my salesperson,Mo, to the sales manager and finance team this was by far the best car buying experience I have ever had! I even brought my partner in a week later and he bought a car as well. This experience and every one with the team since purchases have made me a Mazda driver for life!
by Grieco on 11/09/2023
A heartfelt thank you for your wonderful review! Your feedback means a lot to us, and we genuinely appreciate it. We're excited about the prospect of working with you again down the road.
by 2021 MAZDA CX-5 TOURING Owner on 10/31/2023Verified Service
Though this particular warranty service was ok. They replaced dead battery on leased vehicle, I have had several poor services with my 2002 Miata, Mazda 6 and Mazda CX5. All concerns were documented with Annie ny service advisor. I also had poor experience at Southern Palms Mazda. Unfortunately there is no reason to use dealership services except for warranty service. I love Mazda products but not their service.
by Grieco on 11/07/2023
We sincerely apologize for the disappointing experience you encountered at our dealership. Your satisfaction is our top priority, and we greatly appreciate your feedback. To address this issue promptly, please don't hesitate to contact Scott Popkin, General Manager, at spopkin@griecocars.com.
