by 2018 SUBARU FORESTER 2.5I LIMITED Owner on 10/29/2025Verified Service
Great customer service. Love the GREAT free car wash. They don't try to oversell additional repairs, like other dealers.
by Sharon G. on 10/25/2025Verified Service
They were very professional and gave me a detailed list of recommended items I will need to take care of
by 2021 SUBARU ASCENT LIMITED Owner on 10/16/2025Verified Service
Quick in and out. Staff kept me up to date with service needs and everything and everyone was professional and friendly.
by Bill H. on 09/14/2025Verified Service
My son had to get a new tire for our 2020 Forester. It all went great, 'though I was rather shocked how much one tire cost!
by 2020 SUBARU OUTBACK LIMITED Owner on 07/22/2025Verified Service
It's like dealing with an old friend. Joe was terrific Feedback on problems was both verbal and written. They provided a free loaner car. I'll go back,
by 2014 SUBARU FORESTER 2.5I PREMIUM Owner on 07/21/2025Verified Service
Very knowledgeable staff I have been doing all my service through grand Subaru since 2013 when I got my vehicle brand new through them
by 2015 SUBARU OUTBACK 2.5I LIMITED Owner on 07/09/2025Verified Service
They are expensive and their coupons do not really save you much money. However, they are qualified technicians.
by 2019 SUBARU WRX PREMIUM Owner on 04/12/2025Verified Service
The dealership and staff are phenomenal! Very friendly, honest and courteous. Pricing is very good, had a number of services done and they were well below any quick lube or service station pricing.
I walked through sales team and was equally impressed. Had one person ask if I needed help with anything and felt ZERO pressure which was great.
Seriously recommend Grand Subaru to ANYONE! N
by 2020 SUBARU CROSSTREK PREMIUM Owner on 01/11/2025Verified Service
I bought my car in for a rubbing, grinding sensation when turning at slow speeds after the car was warm. The dealer diagnosed this as a problem with the brakes. We replaced all rotors and pads--an expensive job. The next time the car was driven until it was warm the grinding, rubbing sensation returned. They did not fix the problem, but they were happy to take my money.
by 2019 SUBARU FORESTER LIMITED Owner on 08/06/2024Verified Service
Only my 2nd visit and much better than the first. Went in for oil change. Prompt check-in with Veronica, quick service. Car is coming up on 5 year mark and was advised on the essential items that should be done if I couldn't afford the entire schedule of items in one visit. Appreciated also that my car mats had been cleaned. Looked like new. Everyone polite and friendly.
by 2010 TOYOTA COROLLA BASE/S/LE/XLE Owner on 02/15/2024Verified Service
Customer service is at the highest level. Loved the quality of the services provided. Everybody was very friendly, professional, courteous and very helpful. Car inspection was thorough. Services were provided fast. Loaner car was provided for the time while my car was serviced. Love this dealership
by 2023 SUBARU OUTBACK TOURING Owner on 11/03/2023Verified Service
Oil changed in 1 hour with multipoint inspection and car wash.
I'm a bit worried about the quality of such hyper-fast maintenance, but everything seems to be OK.
They also replaced one panel inside of the car that was cratched by their employee during the previous visit - that's a good point of how they work with clients.
by 2020 SUBARU ASCENT LIMITED Owner on 01/21/2023Verified Service
The service was great. They kept me informed on my car because they didnt have a part in the shop for my car so they had to order it so Joe kept me informed and how my car was doing. Everybody was so friendly at the dealer place I like bringing my car there. They always answer my questions I have.
thank you guys great job!
by 2021 SUBARU ASCENT TOURING Owner on 06/05/2022Verified Service
I requested valet service and had someone pick my car up for service and return it after. I didnt ask them about their COVID procedure. The person that delivered my car was not wearing a mask. There were no paper mats placed over my floor mats. I got foot prints and COVID
by 2017 SUBARU FORESTER 2.5I PREMIUM Owner on 11/12/2021Verified Service
Great service and friendly staff. Some concern they could be exaggerating / suggesting repairs too early. I had new rear brakes done at another shop just 4 months ago (so Subaru didnt know). I barely drive, and the technician rated them 4/6, needing attention soon. Id get a second opinion if theyre recommending repairs that seem premature.
by 2017 SUBARU LEGACY 2.5I LIMITED Owner on 08/13/2021Verified Service
I was in to have my oil changed. I was greeted right away and introduced to a service rep., Steven. He was very efficient. I was unaware of the dealerships' cook outs on Saturday was a good surprise! My wife and I were able to have lunch while we waited until the service was done. Everything was great!
by 2016 SUBARU IMPREZA Owner on 02/14/2021Verified Service
I had the 60k major service done and everything went well for the most part. They did however change the wiper blades without asking me, and of course charged WAY over what I could've gotten them for at Autozone. Not a huge deal, but honesty goes a LONG way! Why not just ask first?
by 2020 SUBARU OUTBACK Owner on 07/15/2020Verified Service
Work was completed correctly, but it took longer than I expected.
The person who scheduled my service appointment did not communicate the need for the appropriate tool (software) to perform the work. I had to wait for the software to be downloaded from the Subaru service server (over 1 hour)
by 2012 SUBARU FORESTER 2.5X PREMIUM Owner on 12/06/2019Verified Service
Great first impression. Was able to pull right in and talked to a rep to have the issue reviewed.
They replaced a tire and plugged another due to nails.
Then had a quote of $2500 drawn up for services performed at another dealership. Make sure you have a second opinion before paying for any maintenance.
by 2016 SUBARU CROSSTREK PREMIUM Owner on 07/31/2019Verified Service
Great, helpful customer service that respected the knowledge I had of the vehicle and its known issues. Probably could've done the cabin filter myself, and they maybe only aligned the one wheel that was a little out, but after the lengths they went to help w/ the AC, I'll be going back.
