by 2014 RAM LARAMIE Owner on 09/28/2021Verified Service
It is always a pleasure to do business with Eric my service advisor. I know that when I bring my truck in for service I can count on Glenn Polk personnel to do the the job right. All the people you encounter there always are professional and treat you right.
by Trent Polk on 09/29/2021
We do try to be professional without being super serious:::)) Thank you too.
by 2014 RAM LARAMIE Owner on 08/11/2021Verified Service
When I go to Glenn Polk I can always count on getting the best service for my vehicle. Eric my service advisor is a pleasure to work with. He keeps me informed of the status of my truck and lets me know if there are any services that my truck needs. I highly recommend Glenn Polk Autoplex
by Trent Polk on 08/13/2021
Thank you for that awesome review:) Eric is a great person.
by 2014 RAM LARAMIE Owner on 03/24/2021Verified Service
I always experience excellent service from Glenn Polk Autoplex. I am always kept up to date about my truck. I know if any problems arise then Eric will take care of them. You cannot ask or get better service than what you get at Glenn Polk Autoplex. They are number 10 in my book.
by Trent Polk on 03/24/2021
Thank you for such super kind words. Eric is wonderful.
by 2021 JEEP CHEROKEE LATITUDE PLUS Owner on 02/13/2021Verified Service
Eric is ALWAYS my go to!! Ready to help with a smile, and LISTENS to what you are asking. Very fast service, and great experience EVERY time :) In a world that has somehow forgotten what "customer service" is...... Eric portrays daily.
Keep up the AMAZING work, Eric, because YOU make a difference!!
by Trent Polk on 02/20/2021
Eric is truly a class act. His customers seem to love him. Thank you too.
by 2019 RAM 1500 BIG HORN/LONE STAR Owner on 05/27/2020Verified Service
The man at Glenn Polk service department were incredible and very polite. My old changed in 20 minutes and I was back on the road. I would recommend the service department at Glenn Polk Autoplex in Gainesville Texas to anyone who is looking to get the vehicle fixed or serviced.
by Trent Polk on 05/29/2020
20 minutes is for sure QUICK::)) Thank you.
by 2016 JEEP CHEROKEE LATITUDE Owner on 11/09/2019Verified Service
I was having trouble with my car overheating, the fluid was extremely low. so they checked for a leak, and found that that there was a leak in the radiator. So they ordered a new radiator and put it in. That fixed the problem. They were very courteous. I was able to use a loan car while mine was being fixed. The person (in the service department) who helped me, was Eric Lunde.
by Trent Polk on 11/18/2019
Eric is a great man, and wonderful employee for Glenn Polk Dodge Service. Super honest, and takes great care of his customers. Thank you.
by 2017 RAM 1500 SLT Owner on 09/18/2019Verified Service
I had returned for the a backup camera problem for the 3rd time. The dealership was great but Chrysler required a computer software upgrade before the camera could be physically looked at. I had to come back a 4th time and after investigating the camera connection they found it was a hardware problem all along. It appears to be repaired now.
by Trent Polk on 09/19/2019
Oh goodness. I apologize on the behalf of Chrysler. Computer software upgrades are quite often a thorn in our sides, and don't always produce the results the customers are needing. Thank you for acknowledging that my team did their best and I hope it is all resolved now.
by 2016 JEEP CHEROKEE LATITUDE Owner on 07/20/2019Verified Service
It was a very good experience. I made an appointment. They told me what it would take and how much it would cost. They did the work, and I think it was in less time then they said it would be. The problem went away, and it cost what they said it would. Eric was the one in charge, and he was very nice and courteous.
by Trent Polk on 07/30/2019
That's awesome to hear that Eric and the team did such a great job. Thank you. - Trent Polk
by 2011 CHRYSLER 200 LIMITED Owner on 07/08/2019Verified Service
Service was terrible. I am very disappointed with the way I was treated and I will let Chrysler and Mr. Polk know. They did nothing to my car and they had it for 4 days. They did not even change the oil that I requested. They get an F in my book.
by TRENT POLK on 07/09/2019
Hello there, sorry to hear about the bad experience with the Service Department on our Dodge side. After trying to grasp what happened during your visit with the service advisor, I feel that the expectation wasn't set. I can definitely see where that can put a damper on your plans and what you have going on for the weekend. For that, I apologize. The Service Advisor didn't know if you wanted to wait for the oil change and how soon you would be back, therefore it was not done. It wasn't completed first just because it may have been a requirement after initial work had been completed and we definitely didn't want to have to do two oil changes when we could have done it once. I do see that you have been coming to our dealer since 2017. I appreciate your business and your trust in our facility to provide your service needs and I will have a group meeting to help lead my advisors to become better at setting the expectations on the drive before you leave your car. I definitely want you to continue your business with us in the future and I hope that your next visit will be a complete five start review. I hope that you will contact our service department and allow them the chance to better the service provided.
by 2014 RAM RAM TRUCK 1500 SLT Owner on 04/16/2019Verified Service
I was very pleased with the prompt service at Glenn Polk Autoplex. I'd brought my Ram truck in on another issue. The service rep came to where I waited and asked if I wanted this service performed in addition -- that it would only take another 15 minutes or less. He was right. Thank you!
by Trent Polk on 05/22/2019
That's an awesome review. Thank you for your business. - Trent Polk
by 2010 CHRYSLER PT CRUISER Owner on 01/07/2017Verified Service
Got home, Plug leaked, took back, leaked WORSE. Told replace oil pan. Owner offered to cover half or I could buy a new vehicle from him. Why would I give them anymore of my money when they caused the problem. Fixed with a $2.15 washer from NAPA. Not going back. I hear Ford side isn't too bad. This isn't the first thing they screwed up on my vehicles, but it is the last.
by 2022 JEEP COMPASS LATITUDE LUX Owner on 05/25/2026Verified Service
I only have good things to say, that's why I keep going back for the service on my car.
by Trent Polk on 05/26/2026
Thank you. That kind of loyalty means a lot to us. The fact that you continue coming back for service tells us we are doing things the right way. We truly appreciate your trust in our team and look forward to continuing to take great care of you and your vehicle.
by 2026 RAM 2500 TRADESMAN Owner on 05/22/2026Verified Service
Excellent service department
by Trent Polk on 05/22/2026
Thank you. We truly appreciate the kind words about our service department. Our team works hard to take great care of both our customers and their vehicles, and I am glad that stood out to you. We look forward to helping you again next time.
by 2021 DODGE DURANGO SRT HELLCAT Owner on 05/21/2026Verified Service
Glenn Polk has always been a great experience for me. I drive almost an hour there every time I need service done to my Durango . Incredible service from top to bottom. Outstanding customer service & they make everything so easy for you.i started going there because of my previous experience with another dealership less than 10 minutes away from me where I purchased my vehicle. My salesman left & I contacted him about another dealership which he recommended me to & I'm so thankful . Glenn Polk is the only place I will do business with because of what they stand for which is integrity & honesty . Jacob Sewel , Eric lunde are absolutely the best! I'll always go there because of the relationship we've built. Thank you Glenn Polk for your excellent service !
by Trent Polk on 05/22/2026
Thank you. Reviews like this mean a tremendous amount to us. Driving almost an hour for service says more than we ever could in an advertisement, and we do not take that kind of loyalty lightly. Hearing that you continue choosing us because of the integrity, honesty, and relationships you have experienced is exactly what we hope to stand for every single day.
Jacob Sewell and Eric Lunde are both outstanding at what they do, and I am glad they have built the kind of trust and relationship that keeps you coming back. We have been family owned and operated for over 30 years, and creating long term relationships instead of one time transactions is a huge part of who we are.
Thank you again for the incredible support and for allowing us to earn your business. We will always work hard to live up to the trust you have placed in us.
by 2024 JEEP GRAND CHEROKEE LIMITED Owner on 05/17/2026Verified Service
A perfect experience getting complete scheduled service.
by Trent Polk on 05/18/2026
Thank you. A perfect service experience is exactly what we strive for every time. I am glad our team delivered and made your scheduled service smooth and hassle-free. We appreciate you trusting us with your vehicle and look forward to seeing you again at your next visit.
by 2005 DODGE RAM 2500 ST/SLT Owner on 05/12/2026Verified Service
Prompt and courteous service that included multi-point inspection. Highly recommend!
by Trent Polk on 05/12/2026
Thank you. I am glad our team took care of you promptly and treated you with courtesy along the way. The multi-point inspection is a great way to stay ahead of potential issues and keep your vehicle running its best. We appreciate the recommendation and the opportunity to earn your business.
by Humberto M. on 05/11/2026Verified Service
Great people honestly ,service was great super fast
by Trent Polk on 05/13/2026
Thank you so much. That means a lot to us. We are blessed with a team that genuinely cares about people, and I am glad that came through in your experience. We appreciate you trusting us with your vehicle and look forward to helping you again.
by 2020 RAM 1500 LIMITED Owner on 05/02/2026Verified Service
Excellent service!!! In and Out quickly and the price was unbeatable!!!!
by Trent Polk on 05/03/2026
Thank you!! That is a great combination, excellent service, quick turnaround, and strong value. I am glad our team delivered all the way across. We appreciate you trusting us with your vehicle.
by 2024 JEEP WRANGLER SPORT Owner on 04/27/2026Verified Service
great service. was in and out quickly.
by Trent Polk on 04/28/2026
Thank you. That is what we aim for, quick, easy, and done right. We appreciate you trusting us with your vehicle and are here whenever you need us.
by 2020 RAM 1500 BIG HORN/LONE STAR Owner on 04/23/2026Verified Service
Fast and friendly service! Glenn Polk Dodge has been keeping me on the road since 2013.
by Trent Polk on 04/23/2026
Thank you. Since 2013, that kind of loyalty means a lot to us and we never take it lightly. I am glad our team has continued to keep you on the road with fast and friendly service all these years. That is how it should be every time. We appreciate you sticking with us and look forward to taking care of you again.
