by 2014 INFINITI QX60 Owner on 03/31/2022Verified Service
We had some complicated problem with our car , we had to go back to back 3 time , during this time we were given loner car but our service adviser Mr Roberto took extreme care , finally our car was repaired to the perfection . Mr Roberto was very professional in communicating with us , he is great asset to the company .
by Sheehy Auto Stores on 04/03/2022
Thank you for taking the time to submit your positive feedback! We look forward to seeing you during your next visit!
by 2015 INFINITI QX60 Owner on 11/16/2021Verified Service
Im not happy that it took a week to get my drivers seats screws tightened and cost over $300. Thats unacceptable to me. I had to take your smaller loaner car out of town which also was not ideal. My car also has a scratch on it that it did not previously. After 6 years of getting my car serviced there, sad to say that I probably wont be coming back
by Sheehy INFINITI of Chantilly on 11/18/2021
2015 Infiniti Qx60 Owner, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (703) 372-0381. We look forward to hearing from you.
by 2015 INFINITI Q70L 5.6 Owner on 11/12/2021Verified Service
Service attendant (Bob) lied to me as he manufactured issues with my vehicle to steal money from me for repairs that was not needed on my vehicle. This is a common practice with this service attendant. In addition the car wash I received was done poorly. They sprinkle water on the car and didn't wash it. Very displeased with the service I received.
by Sheehy INFINITI of Chantilly on 11/13/2021
Hi 2015 Infiniti Q70l 5.6 Owner, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (703) 372-0381. We look forward to hearing from you.
by 2013 INFINITI JX35 Owner on 10/27/2021Verified Service
Could not have gone better. I scheduled the old fashioned way via phone and was assisted by the scheduler regarding scope of service requested. Checkin went smoothly and without any delays. The all point check revealed trans fluid discoloring and subsequent service, also stretched accessory belt replacement. Good professional catches thanks. Top notch service.
by Sheehy INFINITI of Chantilly on 10/29/2021
Hi 2013 Infiniti Jx35 Owner, thank you for taking the time to leave a review for us at Sheehy INFINITI Of Chantilly. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!
by 2015 INFINITI QX60 Owner on 06/04/2021Verified Service
As always, the services performed were done accurately and efficiently. Bob F. and David C. are exceptional service advisors, who always go above and beyond. They are courteous, professional and very knowledgeable. Thank you again for all of your efforts.
by Sheehy INFINITI of Chantilly on 06/06/2021
2015 Infiniti Qx60 Owner, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
by 2013 INFINITI JX35 Owner on 05/17/2021Verified Service
a return trip as service technician did not perform complete multi-point inspection. of note, the battery was totally corroded to the point the vehicle would not start. there were also shop rags left under the hood along with covers that were left off. the return trip consisted of battery connectors being totally replaced. My service advisor was excellent and took care to resolve my issues the best way he could
by 2018 INFINITI Q50 LUXE/SPORT Owner on 01/25/2021Verified Service
Schedule service online does not note that certain services are only available on specific days or have a separate scheduling function. My advisor performed in an outstanding manner to get my requested services performed. It would be a great improvement to have requested services reviewed prior to customer arrival.
by Allison LaRochelle on 01/28/2021
Thank you so much for sharing your positive feedback about your experience with our team. We are so glad that we could provide you with a wonderful experience.
by 2017 FORD F150 SUPERCREW Owner on 09/27/2020Verified Service
What is there to say? They changed oil, rotated my tires as requested. I pre- paid for VIP service when I purchased the vehicle.
A nice bonus is they wash your car for you and bring it to the front of the dealership. In addition, the do have a nice waiting g lounge.
by 2016 INFINITI QX60 Owner on 01/17/2020Verified Service
Went in for a 50k service and received an oil change. I needed additional work and no one called to make recommdations about the work I needed. I received an email a day later with a list of items that should be addressed. Now I need to make another appointment. The customer outreach
was lacking on this visit which is not normal.
by 2012 INFINITI G25 Owner on 12/05/2019Verified Service
Always experience excellent service at INFINITI dealerships. They also have a great gauge on wait time and Im out of there by the expected time set. Drop off is super easy and my car looks great when its returned to me. The wash and vacuum is so helpful! I also get a good idea on what my car needs coming up for the next visit.
by 2014 INFINITI Q50 PREMIUM/SPORT Owner on 11/17/2019Verified Service
this entire team was so amazing. worked with me every step of the way. they made my 2014 Q50 feel like a brand new car. Bob Fisher was so pleasant to work with, and very honest. I would highly recommend him. I have found my INFINITI home ! Thank you.
by 2007 INFINITI G35 Owner on 01/13/2019Verified Service
Service was great. Although the final price was a tad higher than the estimate, I was pleased with the work that was done. They get 5 stars because while returning to pick my car up there was a serious accident on 66 that was going to make me arrive just after closing. They stayed open long enough so I could pick my car up. I appreciated that very much.
by 2016 INFINITI QX60 Owner on 10/13/2018Verified Service
Service was great, however they sent misleading coupons showing a check for 49.99 to cover the cost of oil change and when you go there, they
Actually charge you 49.99! Why you send a check style offer if that is only a flyer :(
Very bad practice and trick
by 2016 NISSAN SENTRA S/SV/SR/SL Owner on 05/10/2018Verified Service
Bob the service advisor at Chantilly infinity is unbelievable in customer service and very professional individual. Bob the service advisor at Chantilly infinity is unbelievable in customer service and very professional individual. I love taking my Nissan to infinity dealer just because of Bob- I love taking my Nissan to infinity dealer just because of Bobs customer service.
by Birinder B. on 05/03/2026Verified Service
Curtis was outstanding . Communication was perfect
by 2019 INFINITI QX50 ESSENTIAL/PURE Owner on 04/20/2026Verified Service
Always fantastic service. No complaints.
by 2019 INFINITI QX30 LUXE/ESSENTIAL Owner on 04/18/2026Verified Service
Consistent Lu good work and customer service
by Joshua A. on 04/17/2026Verified Service
Friendly Staff, Great Service, A+++
by 2020 INFINITI QX80 LUXE/LIMITED Owner on 04/15/2026Verified Service
Chris was great. Very attentive
by 2015 INFINITI QX60 Owner on 04/13/2026Verified Service
Great serivce with good communication, work done in a timely manner, and positive customer service.
