by 2015 INFINITI QX60 Owner on 11/04/2026Verified Service
My recent visit was for an oil change. The representative was extremely courteous and informed me of my VIP privileges. She also provided a detailed explanation of the services needed at 140,000 miles and cost associated with that service. I explained that although I was not prepared for the cost at this time, I appreciated the detailed information for servicing in the future.
by 2019 INFINITI QX30 LUXE/ESSENTIAL Owner on 10/31/2026Verified Service
Two hours for an oil change and tire rotation was a bit longer than the "usual" duration for this service at this location. That blinking overhead light above the waiting area from my last visit...remains annoyingly blinking.
However, your honoring my VIP points from the Infiniti dealership made it all GOOD! Thanks!
by 2011 INFINITI EX35/JOURNEY Owner on 07/21/2026Verified Service
Lied to me about expiration of my service contract, Had to wait 3 hours for minor servicing, oil change and diagnostic and sent me home with the tire pressure warning light flashing. Seems like sensor is broken but the won't answer their phones for me to discuss with them. One of my worst auto services ever. Will never go back. I'd be servicing my car there for years but have need management and staff
by 2018 INFINITI QX60 Owner on 06/24/2026Verified Service
My service agent,Ubaldo was rude and unaccommodating during my visit. I was there for an oil change and tire rotation and my wait was almost 2.5 hours. I have never had to wait that long. I hope the new managment will not stop focusing on customer service and satisfaction. No survey from the my service agent was offered. Maybe that's why he didn't care how he treated me.
by Christian Marney on 07/15/2026
Changes in management should not change the importance of a respectful customer experience. We understand why the length of the visit and your interaction with the service team left you dissatisfied. Thank you for sharing your concerns.
by 2020 SUBARU FORESTER PREMIUM Owner on 04/28/2026Verified Service
Curtis Krauth at Sheehy Infinity is one of most unprofessional staff I have ever come across. I am sending a separate email to Roberto (Sheehy Infinity Service head) with the details of my experience. I hope the management takes necessary action to avoid such pathetic customer service (that too for a Sheehy VIP customer).
by Christian Marney on 07/15/2026
Professional treatment matters in every interaction, and we understand why this experience left such a negative impression. We appreciate you making management aware of your concerns and sharing them here as well.
by 2017 INFINITI Q70 3.7 Owner on 02/13/2026Verified Service
The communication was excellent - Roberto kept me updated on what needed to be done and when the work was in progress he continued to update me. I waited for my car - the area was clean; tv channel selection (HGTV) was non-confrontational but entertaining; the coffee set-up/selection was nice. When I got my car back it was washed and looked terrific.
by Joe Bond on 03/23/2026
Thank you for the wonderful feedback! We're glad Roberto kept you well informed and that you enjoyed the waiting area while we took care of your vehicle.
by 2015 INFINITI Q70L 3.7 Owner on 01/31/2026Verified Service
I was so stressed out about my vehicle, but let me tell you my service advisor Curtis listened and understood all my concerns and made whatever he could work!!!! I was able to do the repairs with is great customer service and I know I gave Curtis the biggest headache and he never admitted I was getting on his nerves . Thank you Curtis
by Joe Bond on 03/23/2026
Thank you for sharing your experience! We're so glad Curtis was able to ease your concerns and provide great supportwe truly appreciate your trust.
by 2011 INFINITI G37 BASE/SPORT Owner on 01/12/2026Verified Service
The customer service was exemplary and I had minimal wait time. My service advisor was very courteous, professional and knowledgeable. I appreciate the fact that he did not try to hard sell me into getting additional work done that was not really needed. Thank you!
by Joe Bond on 03/23/2026
Thank you for your thoughtful feedback! We're glad you had a smooth experience and that our team provided honest, professional servicewe truly appreciate your trust.
by 2017 INFINITI QX50 Owner on 12/12/2025Verified Service
I worked with UB who did a good job coordinating with the mechanic. A problem that got identified and shared with me via a video, was fixed. I was also conveniently provided with a rental car. Thank you to UB for always being professional and to the mechanic for fixing the issue.
by Joe Bond on 12/16/2025
Thank you for your feedback! We're pleased to hear UB provided professional service and kept you informed throughout the repair process. We appreciate your recognition of our technician's work and are glad the rental vehicle made things easier for you.
by Faisal S. on 10/24/2026Verified Shopper
Great experience, very respectful and transparent. We are still negotiating but overall very positive.
by 2025 GENESIS GV80 PRESTIGE Owner on 10/24/2026Verified Service
Best dealership service I've received in many years. Courteous and professional.
This would certainly be a big factor when replacement time comes up.
by Dj D. on 10/11/2026Verified Service
As always great service and timely. Connor Rankin made sure we were aware of what was being dine and then any recommendations. Fernando was very professional and friendly as we arrived.
by 2018 GENESIS G80 BASE/PREMIUM/ULTIMATE Owner on 09/23/2026Verified Service
Already left a Google review, but my most recent visit to the service department was fantastic. Will (service advisor) and JoJo (mechanic) were both fantastic to work with. Won't hesitate to go back if/when my Genesis needs service again.
by Kelly F. on 09/18/2026Verified Shopper
They did not have what we were looking for . Agent was great! Sent us an introductory video. Very courteous
by Enoch S. on 09/12/2026Verified Service
thank you for replacing the oil pan service over and taking responsbility. def went a long way from turning a terrible exp into an excellent one.
by 2016 INFINITI Q70L 5.6 Owner on 08/16/2026Verified Service
The service itself, once Chris D the manager called me, was great. It made it 4/5 stars because it took a week and 5 phone calls to get a call back from the service department
by 2023 VOLKSWAGEN ATLAS CROSS SPORT SE Owner on 06/19/2026Verified Service
Wait time was way too long, and there was a lot of confusion when i got there. My appointment had me as a hyundai driver but i own a VW purchased from sheehy. However the job got done.
by Christian Marney on 07/15/2026
We're glad the work was completed and appreciate your patience during the visit. We understand how the appointment mix-up and extended wait made the experience more difficult than expected. Thank you for sharing both sides of your visit.
by 2020 INFINITI QX50 PURE/LUXE/ESSENTIAL/ Owner on 05/01/2026Verified Service
Excellent service from Chris he clearly explained everything, gave me an estimated completion time, and offered use of a car for errands or a private office space for work calls.
by Christian Marney on 07/15/2026
Thank you for recognizing Chris! We're glad he kept you informed and made sure you were comfortable while your vehicle was being serviced. We'll be happy to share your review with him.
by 2019 INFINITI QX60 LUXE/PURE Owner on 04/26/2026Verified Service
Thanks for Chris for another great service visit. The cat looks great after my detail! Really sad to hear that the dealership is closing.
by Christian Marney on 07/15/2026
Thank you for recognizing Chris and for trusting us with another visit. We're glad your car looks great after the detail. Your support means a great deal to our team during this transition.
by Christina P. on 04/15/2026Verified Purchase
I am an out of state buyer and this dealership was amazing! They were so helpful, honest, and very friendly. I am very happy I went with them!
by Christian Marney on 07/15/2026
Thank you for choosing us for your out-of-state purchase! We're thrilled our team made the process easy and that you felt confident working with us. We truly appreciate your business and hope you enjoy your new vehicle.
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Service Information
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621 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Genesis of Chantilly specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Genesis of Chantilly specializes in these makes, in addition to many others.
What do verified customers think about Genesis of Chantilly in Chantilly, VA?
Verified customers who visit Genesis of Chantilly in Chantilly, VA rate this business 4.8 out of 5 stars, with 879 reviews. 621 customers favorited this location.
How can I contact Genesis of Chantilly in Chantilly, VA?
To reach the sales team at Genesis of Chantilly in Chantilly, VA, call (833) 567-0223. To reach the service department, call (703) 322-3600
How can I schedule a service appointment with Genesis of Chantilly in Chantilly, VA?
What are the shop amenities offered by Genesis of Chantilly in Chantilly, VA?
Genesis of Chantilly in Chantilly, VA offers the following amenities: Business Center, Complimentary Drinks, Courtesy Shuttle, Free Wi-Fi, Snacks and Valet Service.
Does Genesis of Chantilly in Chantilly, VA have a service center?
Yes, Genesis of Chantilly in Chantilly, VA does have a service center. You can contact the service department at (703) 322-3600.
