by 2021 FORD F150 SUPERCREW Owner on 02/07/2023Verified Service
Didnt even know a break service was performed. So someone is lying. The dealership got my truck in and out quickly. Some of this is on FoMoCo (parts not being available) which is annoying. Having to take my truck in 4 times in a month and half is ridiculous. Parts not available, people ordering wrong parts, service writer is always on an early lunch break.
by 2016 FORD EXPLORER LIMITED Owner on 01/16/2023Verified Service
I still have the battery replace message keeps coming on every time I start the car. They did not reset that notice after they replaced the battery. And I dont know how to turn it off! I guess I have to take it back in & let them turn off that notice!
by 2017 FORD FUSION SE Owner on 07/27/2022Verified Service
They kept my car for a month. Didnt give adequate feedback. I received it back with cracks on the side panel due to it being in extreme heat or someone couldve hit it. My car isnt smoking but I wished I would have went somewhere else and my summer would not have been ruined.
by 2016 FORD F250 SUPER DUTY Owner on 03/22/2022Verified Service
repair was done but service personnel had no idea what was being done when they finally figured it out they told me the repair price is 790 that included oil change the day i picked it up bill was 1500 i told him i was told 790 he came back a few minutes later and changed it to 790 and i did not get the oil change very unprofessional
by 2020 FORD F250 SUPER DUTY Owner on 12/13/2021Verified Service
Friendly Ford is the best Ford dealer in the USA. The sales experience is always great, but the service department is the absolute best on the planet. Have had not so good dealings at other Ford dealers, you know, the big mega-dealers, which is why I feel so blessed to have Friendly Ford as MY dealer. I'll never go anywhere else.
by 2013 FORD FUSION SE HYBRID Owner on 04/04/2020Verified Service
The people at the service department are very nice. Joshua who checked me in was very nice. My only complaint is every time I bring in my vehicle I have to inform them of our extended warranty. Why doesn't that information show up in the system? I feel I shouldn't have to remind the dealership everytime I drop the vehicle off and pick the vehicle up.
by 2013 FORD MUSTANG Owner on 01/04/2019Verified Service
Service Manager said to bring car on evening of Dec.19 so they could do warranty work on the 20. On the 20th and 21st they said they couldn't find the problem. From the 22nd thru 25th they were closed. They worked on the car the 26 thru the 28th. We picked the car up on the 29th. It took 11days to get my car back.
by 2017 FORD F150 SUPERCREW Owner on 07/30/2018Verified Service
Once in awhile, one encounters a truly, stellar performer in the myriad professions of customer service. And I must say, in the field of the domestic auto industry, under the classification of Maintenance Service Writer, Jennie at Friendly Ford Crosby Texas is undoubtedly the Best I have had the pleasure to deal with in all the years I've been driving.
by 2006 FORD F250 SUPER DUTY Owner on 06/25/2016Verified Service
Bought a used truck as is from another dealer. Friendly Ford did a complete inspection and made a list of work required. Provide full estimate at no charge. Was very competitively priced with local mechanic shops. I definitely would recommend them to anyone. 5 stars.
by 2023 FORD ESCAPE ACTIVE Owner on 09/18/2025Verified Service
First experience buying a vehicle and BT made the process easy and seamless. The dealership is very well kept and clean. Billy had me in and out of finance quickly. All questions were answered and I felt very comfortable about the purchase. Highly recommend this place to anyone who is looking for a new car!!
Since then, I've had a fantastic experience with service and parts for any inquiries and regular maintenance. Highly recommended as well!
by 2024 FORD F150 XL Owner on 09/18/2025Verified Service
Great service department,
by 2017 FORD ESCAPE SE Owner on 09/16/2025Verified Service
Everyone was very nice and helpful.
by Juan C. on 08/29/2025Verified Service
Very quick and helpful. I was very pleased with the service.
by Loneil@crosbyisd O. on 08/22/2025Verified Service
On time, quick service for a reasonable price.
by Mjlcastaways@gmail C. on 08/22/2025Verified Purchase
Came to terms fairly quickly with no hassles
by 2018 FORD F150 SUPERCREW Owner on 08/17/2025Verified Service
Great service, friendly staff
by 2018 FORD F150 SUPERCREW Owner on 08/17/2025Verified Service
Great service provided a rental while my vehicle was in the shop for minor repair
by 2017 FORD ESCAPE TITANIUM Owner on 08/13/2025Verified Service
Fast and like always staff was very friendly and service oriented.
by Rdavid7129@aol C. on 08/12/2025Verified Service
They were efficient, professional, and extremely polite, as usual. They live up to their name.
by 2009 DODGE CHALLENGER R/T Owner on 08/03/2025Verified Service
Great dealer. Will definitely do business with them again!
