by 2021 AUDI Q3 PREMIUM PLUS S-LINE Owner on 10/08/2022Verified Service
Very easy to check in and pick up. Love that they gave me UBER ride vouchers to get to and from home.
by Fletcher Jones Audi on 10/09/2022
Hi 2021 AUDI Q3 PREMIUM PLUS S-LINE Owner,
Thank you so much for your awesome review and 5-star rating! Your wonderful rating reflects our mission, delivering world-class service experiences! We look forward to serving you for many years to come!
Kind Regards,
Your Friends and Family at Fletcher Jones Audi
by 2020 AUDI SQ5 PRESTIGE Owner on 07/19/2022Verified Service
I would have rated Flecher Jones higher, but this is the fourth time in for a faulty air conditioning hopefully this time is the charm.. their facilities are impeccable
by Fletcher Jones Audi on 07/20/2022
Hi,
We appreciate your feedback and are sorry to hear that we did not exceed your expectations during this recent visit. If there is anything we may do to help you in the future please feel welcome to contact me directly at kcamargo@fletcherjones.com.
Kind Regards,
Kim Camargo
Reputation and Brand Loyalty Manager
by 2011 AUDI Q7 PREMIUM PLUS Owner on 07/16/2022Verified Service
Car was at service center 180 days
No repairs. No eta on when it would be repaired.
I repaired my vehicle myself after noticing they would have never done the service.
by Fletcher Jones Audi on 07/20/2022
Hi,
We appreciate your feedback and are sorry to hear that we did not exceed your expectations during this recent visit. If there is anything we may do to help you in the future please feel welcome to contact me directly at kcamargo@fletcherjones.com.
Kind Regards,
Kim Camargo
Reputation and Brand Loyalty Manager
by 2018 AUDI S4 QUATTRO PREMIUM PLUS Owner on 05/30/2022Verified Service
Service was smooth. Really appreciated the vehicle video inspection from the technician since it helped me decide what route to take for repairs on my vehicle.
by Fletcher Jones Audi on 06/02/2022
Hello there,
Thank you so much for sharing your experience with us! We truly appreciate your business and look forward to welcoming you back!
Take care,
Your friends and family at Fletcher Jones Audi
by 2020 AUDI SQ5 PRESTIGE Owner on 05/09/2022Verified Service
Not a pleasant experience, with the service advisor I was told my oil and filter change would be 159.95 with the oil change special (Audi Coupon) I was charged $192.57 by the associate
David Bonilla
by Kim Camargo on 05/11/2022
Hello William,
Your experience is important to all of us at Fletcher Jones Audi. If I may be of any assistance, please contact me directly at Kim.camargo@fletcherjones.com
Kind Regards,
Kimberlee Camargo
Reputation and Brand Loyalty Manager
by 2019 AUDI Q7 PREMIUM PLUS Owner on 02/27/2022Verified Service
Watch out for the tricky Loaner Mgr tried to overcharge me for gas they said I used. Turned out they wrote down the gas level wrong when they gave loaner. Took 3 phone calls to get it resolved, not a good look.
by Kim Camargo on 03/04/2022
Hello,
Your experience is important to all of us at Fletcher Jones Audi. If I may be of any assistance, please contact me directly at Kim.camargo@fletcherjones.com
Kind Regards,
Kimberlee Camargo
Reputation and Brand Loyalty Manager
by 2009 AUDI A4 2.0T QUA PREM PLUS Owner on 02/26/2022Verified Service
It was very good and they have made the diagnostic test for my car and and fix all tge problems that i have.
by Fletcher Jones Audi on 02/27/2022
Thank you for taking the time to leave us a 5-star review! We are so pleased to hear about the positive experience you had during your recent visit. Please don't hesitate to contact us should you have any questions or concerns!
Take care,
Your friends and family ay Fletcher Jones Audi
by 2018 AUDI A4 PREMIUM PLUS Owner on 02/21/2022Verified Service
these guys are on the job; loaner car, job done within reasonable time frame, and a car wash to seal the deal
by Fletcher Jones Audi on 02/27/2022
Hello there,
Thank you so much for taking the time to provide us with your feedback. We are so pleased to hear about the positive experience you had during your recent visit! Thank you again for choosing Fletcher Jones, we hope to welcome you back soon!
Take care,
Your friends and family at Fletcher Jones Audi
by 2016 AUDI Q3 PREMIUM PLUS Owner on 01/11/2022Verified Service
Service advisor (David B.) was great. They also gave me Uber vouchers to get to and from home which was awesome.
by Fletcher Jones Audi on 01/12/2022
Hello there,
Thank you so much for sharing your feedback with us. We truly appreciate your business and we are pleased to hear about your visit with David. We will be sure to pass along the kind compliments!
Take care,
Your friends and family at Fletcher Jones Audi
by 2013 AUDI A6 PREMIUM PLUS Owner on 12/18/2021Verified Service
The involved Assistant Service Manager failed to return any of may multiple calls regarding the substantial amount of suggested work and the dealership failed to provided the promised transportation to the dealership for the return of my vehicle.
by Kim Camargo on 12/29/2021
Hello Phillip,
Our team strives to deliver a 5 star experience to all of our guests. If I may be of further assistance, I would welcome the opportunity to learn more about your experience, please email me at Kim.camargo@fletcherjones.com
Regards,
Kimberlee Camargo
Reputation and Brand Loyalty Manager
by 2018 AUDI Q5 PREMIUM PLUS Owner on 11/20/2021Verified Service
Generally went smoothly, but somehow routine 20,000 mile service turned into an overnight stay. Not exactly bargain prices, either.
by Kim Camargo on 11/29/2021
Hello,
Thank you for your helpful insight as we will continue to do our very best to offer competitive pricing with in our market to ensure you receive the most valuable service. We look forward to providing you the same great service experience again at your next scheduled visit!
Kind Regards,
Kimberlee Camargo
Reputation and Brand Ambassador
by 2020 AUDI SQ5 PRESTIGE Owner on 11/17/2021Verified Service
Third time around with the same problem, air conditioning they replaced the evaporator the second time and it didnt solve the problem, now they have replaced the H-block and Ill see if thats the solution in a car with less than 3,000 miles
by Kim Camargo on 11/29/2021
Hi William,
Our team of dedicated professionals work closely with our national technical team at Audi USA to ensure our guests vehicles are always attended to with the proper attention in finding the best solutions when vehicle concerns arise. We appreciate your patience while working with us to replicate and proceed with the necessary repairs and sincerely apologize for any inconveniences. If you have any outstanding questions or concerns, please feel welcome to contact us. Your complete satisfaction is important to us.
Sincere Regards,
Kimberlee Camargo
Reputation and Brand Ambassador
Kim.camargo@fletcherjones.com
by 2018 AUDI Q7 PRESTIGE Owner on 10/30/2021Verified Service
40,000 mile check was completed quickly including an oil change and car wash all at no expense due to my maintenance contract.
by Georgina Hayward on 10/30/2021
Hello!
Thank you for coming in for service. We're glad it went swiftly! We hope to see you next time.
Best,
Your friends and family at Fletcher Jones Audi
by 2015 AUDI A3 2.0 PREMIUM PLUS Owner on 10/29/2021Verified Service
Tony and the rest of the team are awesome! Had a few issues but all was checked out and repaired. Great customer service thanks!!!
by Georgina Hayward on 10/30/2021
Hello!
Thank you for coming in and meeting with Tony. We're glad to hear it went well and hope to see you back next time!
Best,
Your friends and family at Fletcher Jones Audi
by 2015 AUDI S5 PREMIUM PLUS Owner on 07/26/2021Verified Service
Excellent customer care and always quality work. Has my 6 year old Audi looking and driving like new.
by Kim Camargo on 07/27/2021
Hello,
Thank you for the 5 star rating and kind review! We are happy to read that our entire service team treated you very well! We are looking forward to serving you again!
Best,
Your Friends and Family at Fletcher Jones Audi
by 2010 AUDI Q7 PREMIUM Owner on 05/11/2021Verified Service
The service department advised us on what needed to be done and gave us options and time lines on what to get done first. They were professional and considerate as this was a costly visit.
by Kim Camargo on 05/13/2021
Hello,
Thank you for choosing Fletcher Jones Audi! Our team thanks you for your 5 star review and kind remarks for our service team. Providing our guest the best customer service experience possible is our top priority. We hope to serve you again should you have any further Audi needs!
All the best,
Your Friends and Family at Fletcher Jones Audi
by 2015 AUDI Q7 PRESTIGE Owner on 03/29/2021Verified Service
Your email was sent to the wrong person. I sold that car 3 years ago. I am Alexandra H. McElwaine,
by Kim Camargo on 03/29/2021
Hello Alexandra,
The team at Fletcher Jones Audi is interested in speaking with you about your recent concern. Please contact me at Kim.camargo@fletcherjones.com
Kind Regards,
Kimberlee Camargo
Reputation and Brand Ambassador
by 2015 AUDI A3 1.8 PREMIUM Owner on 01/18/2021Verified Service
The customer service was great. The final outcome was horrible. I would not refer anyone to FJA. I paid $495 for nothing. Even my warranty company does not want to deal with u because of your Labor rates.
by Kim Camargo on 01/19/2021
Hello Lavergerray,
The Team at Fletcher Jones Audi will always provide our guests with clear and accurate information when presenting repairs to our guests. At the time of this service the diagnostic and repairs costs were provided upfront without any ambiguity. Our service team is always here to assist should you have any additional questions or concerns.
Sincere Regards,
Kimberlee Camargo
Reputation and Brand Ambassador
Kim.camargo@fletcherjones.com
by 2017 AUDI A4 PREMIUM Owner on 09/30/2020Verified Service
Alex K and his manager Andrew R truly go above and beyond to accommodate a customer. Alex is communicative, educational and well-informed, while Andrew is fair and dare I say generous, a rarity in auto service.
by Kim Camargo on 09/30/2020
Hello,
The team at Fletcher Jones Audi appreciates you taking the time to share your kind sediments regarding your experience working with Alex and Andrew. We are pleased to know of their great efforts in providing thorough communication, insight and the necessary accommodations through out your service visit. We look forward to assisting your with all of your Audi needs.
Best,
Your Friends and Family at Fletcher Jones Audi
by 2019 AUDI A4 PREMIUM Owner on 06/10/2020Verified Service
It was great! They replaced my wheel , and showed me where the tire replacing tools were hidden in my car
by Kim Camargo on 06/17/2020
Hello,
Thank you for sharing your wonderful 5-stars review with us! We are thrilled to know about your wonderful experience and look forward to serving you for many years to come!
Best,
Your Friends and Family at Fletcher Jones Audi
