by 2019 AUDI Q8 PREMIUM Owner on 08/29/2025Verified Service
This place is absolutely terrible. They replaced my engine, then four days later my check engine light came on and I took it back in and they said it has nothing to do with the engine replacement, yet that was a lie and I proved to them it was but it didn't matter. Absolutely do not recommend!!
by 2023 AUDI Q5 PREMIUM PLUS 45 Owner on 06/25/2025Verified Service
Sam was AMAZING!!!!! My husband normally drops off the car for me...but this time I had to do it. Sam made the whole experience so
convenient!!!!! He explain everything clearly to me. He took his time went over thing with me...answered all my questions. It was truly a pleasure dealing with him!!! Now he's stuck with me, for any future visits!!!!!!
by Sergio Rodriguez on 06/27/2025
Hi 2023 AUDI Q5 PREMIUM PLUS 45 Owner,
It's really rewarding hearing that Sam was able to assist and provide you with outstanding service throughout your visit with us. Guest satisfaction is our highest priority and we are thankful for your kind feedback. Our team of associates are looking forward to serving you for many years to come!
All the Best,
Your Friends and Family at Fletcher Jones Audi
by Robert V. on 05/08/2025Verified Shopper
Would give zero stars if that was an option! Dealer made a verbal agreement via text message and phone that we had a deal on a vehicle then informed me that they were going to offer it to someone else. Very bad business! Would NEVER recommend doing business with this dealer under ANY circumstances!!
by Kim Camargo on 05/28/2025
Hi Robert,
Our team appreciates the opportunity to assist you during your quest for the Audi you were seeking. As much as we would have loved to do business with you, we cannot hold vehicle. We often receive great interest and engagement from many guests' inquiries with multiple guests seeking the same vehicle. Unfortunately we do offer purchase opportunities on a first come first serve basis and sincerely apologize for any communication challenges you experienced. It is our greatest hope that we will have another opportunity to work with you again in the near future.
Respectfully,
Kimberlee Camargo
Reputation and Brand Manager
by 2023 AUDI Q3 PREMIUM S LINE 45 Owner on 02/27/2025Verified Service
Really great service on my vehicle. Detailed, thorough, etc. My reason for 4 stars was because when I came into the service center, there were at least a few associates up front, but no greeting at all. It was a "first impression" miss. Other than that, great communication regarding my vehicle.
by Kim Camargo on 03/01/2025
Hi Carlton,
Please accept our apologies that we fell short on exceeding your expectations upon arriving to service. We do appreciate having the opportunity to see your feedback and will utilize your feedback to improve upon our processes.
Kind Regards,
Kimberlee Camargo
Reputation and Brand Loyalty Manager
by Oleh M. on 02/13/2025Verified Purchase
It's took little bit longer than I planned to spend in that dealership but in total was great recommend the only advice for future buyers, better to take at least half of the day off from work not few hours..be ready to spend a lot of time for the whole process of buying. They move slowly
by Sergio Rodriguez on 02/13/2025
Hello Oleh M,
Congratulations on your gorgeous vehicle purchase! The team at Fletcher Jones Audi appreciates you taking the time to share your kind sediments regarding your recent visit with us. It's wonderful reviews like yours that truly represent what we strive for everyday! We'll be sure to pass along the kind words expressed on your behalf. We are grateful for your business and recommendations and look forward to serving you for many years to come!
Best Wishes,
Your Friends and Family at Fletcher Jones Audi
by Jim F. on 02/11/2025Verified Purchase
This dealership and both Ryan the sales rep and Collen the Finance manager were awesome to work with. I have not taken delivery of the car yet as it is in route via transporter. But the logistics and paperwork have been very good. They also of high integrity and do what is right (per a verbal agreement that we had). Highly recommend this dealership and Ryan as a sale rep!
by Audi Fletcher Jones on 02/13/2025
Hello,
thank you for your wonderful review! We're so glad to hear that Ryan and Colleen provided you with excellent service throughout your car-buying experience. It's great to know that the logistics and paperwork were handled smoothly. We truly value integrity, and we're delighted to have met your expectations. We hope you enjoy your new vehicle when it arrives, and we look forward to continuing to serve you in the future. Thank you for recommending us!
Best wishes,
your friends and family at Audi Fletcher Jones
by 2023 AUDI A3 PREMIUM PLUS Owner on 11/22/2024Verified Service
Appreciate the welcoming attitude of the staff from the time you drop the car to the time you pick it uo. The agent provided Uber vouchers because the service was expected t be about 21/2 to 3 hours. He called and text with the report and to tell me that the vehicle was ready.
by Sergio Rodriguez on 11/23/2024
Hello 2023 AUDI A3 PREMIUM PLUS Owner,
The team at Fletcher Jones Audi appreciates you taking the time to share your kind sediments regarding your recent visit with us. It's wonderful reviews like yours that truly represent what we strive for everyday! We are grateful for your business and recommendations and look forward to serving you for many years to come!
Warm Wishes,
Your Friends and Family at Fletcher Jones Audi
by Rob G. on 08/17/2025Verified Service
Shop manager talked to me directly and went on a drive with me to explain what I was experiencing with the car. Rather than upsell me on additional services, I was given honest feedback and no cost options.
by Sergio Rodriguez on 08/21/2025
Hi Rob G,
The team at Fletcher Jones Audi appreciates you taking the time to share your kind sediments regarding your recent service visit with us. It's wonderful reviews like yours that truly represent what we strive for everyday! We are grateful for your business and recommendations and look forward to serving you for many years to come!
All the Best,
Your Friends and Family at Fletcher Jones Audi
by 2022 AUDI Q5 SPORTBACK PRESTIGE 45 Owner on 08/09/2025Verified Service
Excellent customer service and online service order reports are provided before the service is performed.
by Audi Fletcher Jones on 08/10/2025
Hello,
Thank you for your fantastic feedback! We're thrilled to hear you had a great experience with our customer service and online service order reports. Your satisfaction is our priority, and we appreciate you taking the time to share your thoughts!
Best wishes,
your friends and family at Audi Fletcher Jones
by 2017 AUDI Q5 PREMIUM PLUS Owner on 08/05/2025Verified Service
Seemed professional and knowledgeable concerned with trying to upsell services that Audi didn't recommed
by kim Camargo on 08/07/2025
Hi John,
Thank you for allowing us the opportunity to serve you and truly respect your insight. Please know we will use your feedback to further train our team and improve upon our daily processes. We hope that in the near future there will be another opportunity to better serve you and hope you feel welcome to contact us.
Respectfully,
Kimberlee Camargo
Reputation and Brand Loyalty Manager
Kim.camargo@fletcherjones.com
by 2010 AUDI A4 2.0T QUA PREMIUM Owner on 07/27/2025Verified Service
Top notch service, per usual. Mike Krapf and the Fletcher Jones Audi Service Team are incredible assets. Thank you for all of your help!
by Sergio Rodriguez on 07/28/2025
Hi 2010 AUDI A4 2.0T QUA PREMIUM Owner,
Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit with Mike Krapf and appreciate you complementing our level of professionalism. We look forward to serving you for many years to come!
Best Wishes,
Your Friends and Family at Fletcher Jones Audi
by 2017 AUDI Q7 PREMIUM PLUS Owner on 07/05/2025Verified Service
Pleasant and knowledgable service agent and appreciate the video from the tech. Unfortunate, the issue on my car could not be resolved and was referred to a body shop.
by Sergio Rodriguez on 07/07/2025
Hello 2017 AUDI Q7 PREMIUM PLUS Owner,
Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit and appreciate you complementing our level of professionalism. We look forward to serving you for many years to come!
Warm Wishes,
Your Friends and Family at Fletcher Jones Audi
by 2019 AUDI Q5 PRESTIGE Owner on 07/02/2025Verified Service
Great experience my service rep Servando Lopez took care of everything. Worked with the warranty company to get my claim paid. Had the work finished within the day. Great place!
by Sergio Rodriguez on 07/07/2025
Hello 2019 AUDI Q5 PRESTIGE Owner,
Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit with Servando Lopez and appreciate you complementing our level of professionalism. We'll be sure to relay over the kind words expressed on your behalf. We look forward to serving you for many years to come!
Take Care,
Your Friends and Family at Fletcher Jones Audi
by Paul S. on 06/28/2025Verified Shopper
I was just looking and not really buying. The staff that contacted were very cordial and not pushy at all. If I do decide to buy a vehicle this dealership will be on top of my list.
by Sergio Rodriguez on 06/30/2025
Hi Paul S,
The team at Fletcher Jones Audi appreciates you taking the time to share your kind sediments regarding your first visit with us. It's wonderful reviews like yours that truly represent what we strive for everyday! We are grateful for your business and recommendations and look forward to serving you for many years to come!
All the Best,
Your Friends and Family at Fletcher Jones Audi
by 2022 AUDI Q4 E-TRON PREMIUM PLUS S- Owner on 06/23/2025Verified Service
They quickly checked all systems and provided a lovely video that demonstrated how thoroughly my vehicle was inspected.
by Sergio Rodriguez on 06/27/2025
Hello 2022 AUDI Q4 E-TRON PREMIUM PLUS S-Owner,
Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit and appreciate you complementing our level of professionalism. We'll be sure to relay over the kind words expressed on your behalf. We look forward to serving you for many years to come!
All the Best,
Your Friends and Family at Fletcher Jones Audi
by 2023 AUDI Q5 PREMIUM PLUS 45 Owner on 06/21/2025Verified Service
Nothing bad all good with FJ dealership service department
Danny C is the best my second visit to the shop and he goes out of his way to help
by Sergio Rodriguez on 06/27/2025
Hello 2023 AUDI Q5 PREMIUM PLUS 45 Owner,
It's really rewarding hearing that Danny C was able to assist and provide you with outstanding service throughout your visit with us. Guest satisfaction is our highest priority and we are thankful for your kind feedback. Our team of associates are looking forward to serving you for many years to come!
All the Best,
Your Friends and Family at Fletcher Jones Audi
by 2020 AUDI R8 Owner on 06/21/2025Verified Service
Daniel Chernyakhovskiy, at Fletcher Jones Audi is great. He's very thorough and makes sure all issues are taken care of in a timely manner and is always communicating updates
by Sergio Rodriguez on 06/27/2025
Hello 2020 AUDI R8 Owner,
Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit with Daniel Chernyakhovskiy and appreciate you complementing our level of professionalism. We'll be sure to relay over the kind words expressed on your behalf. We look forward to serving you for many years to come!
Best Wishes,
Your Friends and Family at Fletcher Jones Audi
by 2011 AUDI A4 2.0T QUA PRESTIGE Owner on 06/10/2025Verified Service
The service was great. They did a thorough inspection of the vehicle and completed my oil change in a timely manner.
by Sergio Rodriguez on 06/11/2025
Hello 2011 AUDI A4 2.0T QUA PRESTIGE Owner,
Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit and appreciate you complementing our level of professionalism. We look forward to serving you for many years to come!
Best Wishes,
Your Friends and Family at Fletcher Jones Audi
by 2022 AUDI Q4 E-TRON PREMIUM PLUS S- Owner on 04/08/2025Verified Service
The needed updates and repairs were completed in a timely manner. Happy with the professional treatment and results!
by Sergio Rodriguez on 04/16/2025
Hello 2022 AUDI Q4 E-TRON PREMIUM PLUS S-Owner,
The team at Fletcher Jones Audi appreciates you taking the time to share your kind sediments regarding your first visit with us. It's wonderful reviews like yours that truly represent what we strive for everyday! We are grateful for your business and recommendations and look forward to serving you for many years to come!
Best Wishes,
Your Friends and Family at Fletcher Jones Audi
by 2023 AUDI E-TRON GT PRESTIGE Owner on 04/02/2025Verified Service
Eric Ponce is a Service Rep for others to learn from. He is down-to-earth, active, solves problems, communicates effectively, and makes the experience feel comfortable throughout the time needed. He deserves a raise, a promotion, or both.
by Sergio Rodriguez on 04/16/2025
Hello 2023 AUDI E-TRON GT PRESTIGE Owner,
It's really rewarding hearing that Eric Ponce was able to assist and provide you with outstanding service throughout your visit with us. Guest satisfaction is our highest priority and we are thankful for your kind feedback. Our team of associates are looking forward to serving you for many years to come!
Best Wishes,
Your Friends and Family at Fletcher Jones Audi
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About Us
Chicago Audi Car Repair and Service Center - Fletcher Jones Audi
Fletcher Jones Audi's professionally trained Chicago Audi car repair technicians have the skills to get your vehicle into top condition. Our valued customers choose us because we proper...
What do verified customers think about Fletcher Jones Audi in Chicago, IL? Verified customers who visit Fletcher Jones Audi in Chicago, IL rate this business 4.4 out of 5 stars, with 310 reviews. 122 customers favorited this location.How can I contact Fletcher Jones Audi in Chicago, IL? To reach the sales team at Fletcher Jones Audi in Chicago, IL, call (312) 262-3041
