by 2024 FORD TRANSIT T-350 HD Owner on 12/11/2025Verified Service
Like friendliness of staff and quality of work. Did not like the time taken to complete the repairs and never receiving an Email with the work that was performed .
by Sean Quackenbush on 12/11/2025
Thank you for your business and helpful feedback. Your remarks will help us continue to focus on complete customer satisfaction. If there is anything else you would like to share, please reach me at 972-221-2900 or squackenbush@fivestarfordlewisville.com. Our goal is complete customer satisfaction because we value the chance to help with your vehicle care. Sincerely, Sean Quackenbush, Service Director
by Valerie H. on 12/09/2025Verified Service
I appreciated that Carfax gave me a notification about my recall, even before the dealership informed me. Thank you!
by Sean Quackenbush on 12/10/2025
Thank you for giving the Five Star Ford Lewisville service team the opportunity to help with your recall. When we can be of service in the future, please reach us at 972-221-2900. Take care, Sean Quackenbush, Service Director
by 2011 FORD F150 SVT RAPTOR Owner on 12/05/2025Verified Service
Zach got everything done, the mechanic determined the cause of the steering wheel that felt like it grinding, excellent service
by Sean Quackenbush on 12/05/2025
Thank you! The Five Star Ford Lewisville service staff is focused on complete customer satisfaction and efficient auto care. When you need advice or another appointment, we look forward to hearing from you at 972-221-2900. Best regards, Sean Quackenbush, Service Director
by 2024 FORD MAVERICK XLT Owner on 12/02/2025Verified Service
a great experience, technician was professional and courteous saved me time from going to the dealership
by Sean Quackenbush on 12/02/2025
Thank you for endorsing the Five Star Ford Lewisville service center! Complete customer satisfaction is our focus. Let us know when we can offer our services again at 972-221-2900. We are here for you! Take care, Sean Quackenbush, Service Director
by 2023 FORD MUSTANG MACH-E CALIFORNIA Owner on 12/01/2025Verified Service
The fact that the technician came to our house to do the updates to our Mustang Mackey. He was very courteous professional, as was the customer service representative.
by Sean Quackenbush on 12/01/2025
Thank you for endorsing Five Star Ford Lewisville's mobile services. We do our best to make vehicle care convenient. Reach us for advice or another appointment at 972-221-2900. We are here to help you fully enjoy your ride. Take care, Sean Quackenbush, Service Director
by 2024 FORD BRONCO SPORT OUTER BANKS Owner on 11/21/2025Verified Service
They did a good job cleaning and sanitizing my car. This dealership did not provide loaner car even if they kept my car for 4 days.
by Sean Quackenbush on 11/22/2025
Complete customer satisfaction is important at our dealership. Please reach me at squackenbush@fivestarfordlewisville.com or 972-221-2900. To help us serve you bettter, I would like to know about your visit. Sincerely, Sean Quackenbush, Service Director
by 2022 FORD EXPLORER LIMITED Owner on 11/18/2025Verified Service
I was able to get in and out relatively quickly and without someone trying to get me to pay for services I didn't need.
by Sean Quackenbush on 11/18/2025
Thank you for endorsing the service center at Five Star Ford Lewisville. Complete customer satisfaction is always our goal. When you need automotive advice, reach out to 972-221-2900. We are here for you. Take care, Sean Quackenbush, Service Director
by 2020 FORD FUSION S Owner on 11/15/2025Verified Service
Happy to bring my car to Five Star Ford of Lewisville. I can't get a better service in any other place.
by Sean Quackenbush on 11/16/2025
We are happy to serve you at Five Star Ford Lewisville. Thank you for your loyal business and please reach us at 972-221-2900 for vehicle advice any time. Safe travels and thanks again, Sean Quackenbush, Service Director
by 2014 FORD ESCAPE SE Owner on 11/14/2025Verified Service
Always above my expectations! Have been going to this dealership for buying new cars as well as bumper to bumper service on last two purchases.
by Sean Quackenbush on 11/14/2025
Thank you so much for your continued business at Five Star Ford Lewisville. We are so grateful to help with all of your automotive needs. Between visits, give us a call at 972-221-2900 should you need our advice. Safe travels and thanks again, Sean Quackenbush, Service Director
by 2018 FORD ESCAPE SE Shopper on 11/13/2025Verified Purchase
We had a great experience using Five Star Ford of Lewisville. Our salesperson, JR, was easy to work with, the transaction went really smooth, and we love our new (to us!) car. Would definitely return to the dealership in the future.
by Andrea Ballard on 11/13/2025
Congratulations on your purchase at Five Star Ford Lewisville! JR and our team are dedicated to providing smooth transactions to all of our guests. It is great to hear you love your new car! Don't hesitate to reach out to 972-221-2900 when questions do arise. We look forward to seeing you again. Best regards, Andrea Ballard, General Manager
by 2023 FORD MUSTANG MACH-E SELECT Owner on 11/13/2025Verified Service
I did the mobile service so they came out to my house and took care of it there. Friendly staff, on time, no issues .
by Sean Quackenbush on 11/13/2025
Thank you for endorsing the mobile service option provided by the Five Star Ford Lewisville techs. We are focused on convenient auto care. It will be great to hear from you in the future at 972-221-2900. Safe travels, Sean Quackenbush, Service Director
by 2021 SUBARU FORESTER TOURING Shopper on 11/09/2025Verified Purchase
Very happy with my salesman, even though there was a minor hiccup with my purchase Five Star Ford made it right and I am completely satisfied with my purchase, transaction and vehicle. Thank you Caleb and Kameron for excellent customer service.
by Andrea Ballard on 11/11/2025
Thank you for sharing your feedback. We're glad to hear you had a positive experience with your salesperson, but we're truly sorry for the disappointment regarding the key fob issue. We understand how frustrating that must have been and appreciate you bringing it to our attention. Please reach out to me at aballard@sampack.com or 972-221-2900 so we can review your situation further and reassure you that we value you and your business. Sincerely, Andrea Ballard, General Manager
by 2023 FORD BRONCO BASE/BIG BEND/BLAC Owner on 11/06/2025Verified Service
Zach my service writer is awesome. He always goes over everything and checks to make sure all work is performed properly. Makes service a breeze.
by Sean Quackenbush on 11/06/2025
Thank you for rating your Five Star Ford Lewisville service visit. Customer experience is our focus. Reach Zach and our techs at 972-221-2900. We welcome the chance to keep you knowledgeable about your auto care. Safe travels, Sean Quackenbush, Service Director
by 2017 FORD EXPLORER LIMITED Owner on 11/03/2025Verified Service
Scott was great! He called and returned calls when he said he would and he was pleasant to deal with even though I was not. I appreciate the professionalism. I didn't make it easy. Ford's fault, Scott's problem.
by Sean Quackenbush on 11/04/2025
Thank you for your candid feedback. Scott and our Five Star Ford Lewisville team understand vehicle care frustrations and we want what is best for our customers. When you need future automotive knowledge, please call 972-221-2900. We are here to help. Sincerely, Sean Quackenbush, Service Director
by 2013 LINCOLN MKX Owner on 10/31/2025Verified Service
Just routine service and state inspection, service was. excellent and car was returned washed and cleaned
by Sean Quackenbush on 11/01/2025
Thank you for choosing Five Star Ford Lewisville for your general maintenance and inspection. When you have future care needs, we look forward to hearing from you at 972-221-2900. Take care, Sean Quackenbush, Service Director
by 2025 FORD EXPLORER ST-LINE Owner on 10/19/2025Verified Service
New 2025 Explorer requiring a software recall. Excellent communications with the service desk. Worked completed
by Sean Quackenbush on 10/19/2025
Thank you for returning to Five Star Ford Lewisville for your recall needs. We want you to be 100% satisfied with your Explorer and when you need advice or our expertise, please call 972-221-2900. Safe travels, Sean Quackenbush, Service Director
by 2017 LINCOLN NAVIGATOR RESERVE Owner on 10/17/2025Verified Service
As always, Ron and the rest of the staff were friendly, professional, and efficient. Took my car in for recall items, work was done fast, scheduling was easy.
by Sean Quackenbush on 10/17/2025
Thank you for recognizing Ron in the Five Star Ford Lewisville service center. Efficient vehicle care is the goal. When we can help with future repairs, we look forward to your call at 972-221-2900. Best regards, Sean Quackenbush, Service Director
by 2013 FORD EDGE SE Owner on 10/13/2025Verified Service
Service agent tried to leave text message on a landline, which delayed my getting my car by 2.5 hours. I called to see when it was going to be ready.
by Sean Quackenbush on 10/14/2025
Thank you for your understanding regarding the error in text notification. We appreciate the opportunity to help with your auto care at Five Star Ford Lewisville and we hope to hear from you again at 972-221-2900. Sincerely, Sean Quackenbush, Service Director
by 2014 FORD EDGE LIMITED Owner on 10/05/2025Verified Service
Service was outstanding. Ron Romano is highly knowledgeable, customer friendly and cares about customer satisfaction. Being going to Five Star Ford for 14 years and always good service.
by Sean Quackenbush on 10/05/2025
Thank you for choosing Five Star Ford Lewisville for so many years! Ron and our team are grateful for your business and friendship. We welcome the chance to help you enjoy your vehicle. Let us know when you need our advice at 972-221-2900. We are here for you! Best regards, Sean Quackenbush, Service Director
by 2023 FORD F350 SUPER DUTY Owner on 10/04/2025Verified Service
Zac is a Great service advisor, he keep up to date with what's going on with your service or repair on your vehicle!!
by Sean Quackenbush on 10/04/2025
Thank you for taking the time to recognize Zach and the Five Star Ford Lewisville service department. Whenever you need vehicle advice, reach out to 972-221-2900. We are here to share our knowledge and help you enjoy your ride. Take care, Sean Quackenbush, Service Director
