by 2014 FORD MUSTANG Owner on 06/28/2026Verified Service
I liked that They got me in right away. And I also liked that what I needed was explained well and I understood everything. It was finished the same day. It was nice and unexpected that my car was was washed and swept out. I trust the service that I recieved.
by Sean Quackenbush on 06/28/2026
Thank you so much for taking the time to share yoru feedback.Transparency is a top priority for us at Five Star Ford Lewisville, so it's wonderful to know that our team explained everything clearly and earned your trust. We appreciate you, and we look forward to taking great care of you and your car again. Stay in touch at 972-221-2900. Safe travels, Sean Quackenbush, Service Director
by 2017 FORD F250 SUPER DUTY Owner on 06/12/2026Verified Service
I have moved from my previous ford dealership mainly because of Megan Meredith my service advisor. She understands the importance and trust I put into bringing my F-250 and Explorer to a place where I know the work being done is going to be done correctly the first time
by Sean Quackenbush on 06/13/2026
Thank you so much for making the switch and for putting your trust in Five Star Ford Lewisville that truly means everything! Megan is exactly the kind of service advisor who understands that your vehicles are more than just trucks and SUVs they're an investment, and getting the job done right the first time is non-negotiable. We are so glad she has earned that confidence from you. We look forward to taking great care of your F-250 and Explorer again. Stay in touch at 972-221-2900. Best regards, Sean Quackenbush, Service Director
by 2013 FORD ESCAPE SE Owner on 06/06/2026Verified Service
Zach Nixon is one of the primary reasons I use Five Star Ford in Lewisville. I think Five Star Lewisville is trustworthy and keep me informed on service I need to keep my care in good condition.
I valet service is excellent and above and beyond great service.
by Sean Quackenbush on 06/07/2026
Thank you so much for taking the time to share your feedback! We are absolutely thrilled to hear that Five Star Ford Lewisville has earned your trust and that our communication keeps you confident in your vehicle's condition. Zach is a truly valuable member of our team, and hearing that he is one of the primary reasons you continue to choose us is the ultimate compliment. Reach us for vehicle any time at 972-221-2900. Best regards, Sean Quackenbush, Service Director
by 2021 FORD EXPEDITION LTD Owner on 04/18/2026Verified Service
Poor customer service. I arrived 10 minutes before my appointment and stood in front of my service advisor for that long while four other people sat at their desk doing nothing, then finally my service rep greeted me. I think it was ridiculous that four other people were sitting around doing nothing and yet nobody else could check me in I had to wait 10 minutes to talk to someone.
by 2017 FORD TAURUS SEL Owner on 04/16/2026Verified Service
I don't have any issues with the visit. I had a couple of extra things that needed to be done to my car other than the tire rotation on oil change. The things that I had done we're needed and we were routine items. Got it done now so I wouldn't have to take the car back later. Very satisfied. Thank you Ron
by Sean Quackenbush on 04/17/2026
Thank you for the 5-star review! We are so glad to hear that you had a smooth and satisfying visit at Five Star Ford Lewisville. We appreciate you trusting us with your vehicle's care and look forward to seeing you again for your next scheduled service. Reach us at 972-221-2900. Safe travels, Sean Quackenbush, Service Director
by 2025 FORD EXPLORER ST Owner on 04/08/2026Verified Service
Made an appointment, showed up on time for the appointment, Service Writer that my appointment was with was out sick. They seamlessly switched me to another knowledgeable person. And they handled it with aplomb. Was ready 2 hours later.
They were handling a recall.
by Sean Quackenbush on 04/09/2026
We truly appreciate this feedback! It's great to hear that your recall service was completed ahead of schedule. Thank you for being so understanding and for trusting our knowledgeable service team at Five Star Ford Lewisville. We look forward to hearing from you in the future at 972-221-2900. Safe travels, Sean Quackenbush, Service Director
by 2018 FORD EXPLORER XLT Owner on 04/04/2026Verified Service
Megan Meredith was professional and made sure the vehicle was ready within a timely manner. After having a difficult time at another dealer in town, it's refreshing to finally find a dealer that values the customer.
I will definitely be back with my F-250
by Sean Quackenbush on 04/05/2026
We are so glad to hear that Megan provided professional and timely service during your visit to Five Star Ford Lewisville. Our team truly believes that valuing the customer is the most important part of the job, and we're thrilled you felt that during your visit. Thank you for your trust and for choosing us for the care of your F-250. It will be great to hear from you in the future at 972-221-2900. Best regards, Sean Quackenbush, Service Director
by Dana R. on 03/06/2026Verified Service
Excellent service! I brought my Mustang to Five Star Ford Lewisville and John and the staff took great care of both me and my car. The process was smooth, the communication with John was great, and my Mustang is running perfectly. I definitely recommend their service department!
by 2016 FORD EDGE SEL Owner on 03/02/2026Verified Service
Excellent service. I like that fact that after this major service, my service writer elected to send one of his drivers out with the car on a high-mile trek to make sure nothing leaked and no warning lights were illuminated, even after the service tech went through his post-service check list. I was well informed of the progress daily which included pictures.
by Sean Quackenbush on 03/03/2026
Excellence is what we strive for at Five Star Ford Lewisvill, and we're so happy you experienced it firsthand! It's great to hear that the extra road test and daily updates gave you confidence in our work. Thank you for the kind words about our service team, and please reach us again at 972-221-2900. Safe travels, Sean Quackenbush, Service Director
by 2025 FORD RANGER XL Owner on 02/21/2026Verified Service
I just purchased a new Ranger pickup and stopped by to inquire about running boards and letter inserts for the tailgate. Jenn in Aftermarket Sales knew immediately what was available. She had them in-hand in a couple of days, and the installation was done in a day under her watchful eye. She also accelerated the activation of reward points so I could use them toward the accessories. Easy-peasy!!
by Sean Quackenbush on 02/21/2026
Thank you for the great review! Jenn is a fantastic asset to our Aftermarket Sales team, and we're thrilled she could get your Ranger customized and back to you so quickly. We appreciate your business at Five Star Ford Lewisville and hope you enjoy the new look. Let us know if you need anything else at 972-221-2900. Best regards, Sean Quackenbush, Service Director
by 2017 FORD F150 SUPERCREW Owner on 02/20/2026Verified Service
John Bokin was excellent regarding how he handled my issue. He even notified me of the option to obtain OEM parts which I preferred in opposed to lesser quality parts suggested from my warranty company. He was professional, timely and courtesy. Thank you J. Bokin
by Sean Quackenbush on 02/21/2026
Thank you for the high recommendation! John Bokin is a true professional, and we are so glad he was able to help you secure the OEM parts you preferred att Five Star Ford Lewisville. Please stay in touch at 972-221-2900. Take care, Sean Quackenbush, Service Director
by Timothy B. on 02/14/2026Verified Shopper
Sales manager was rude. Truck had damage that they didn't show in pictures and weren't willing to fix after we were there in person. The salesman Caleb is unethical. Very bad experience. They called and texted me for 4 days after we left the lot. Will not do business with them or refer anyone to them.
by Andrea Ballard on 02/16/2026
Thank you for sharing your feedback. We're sorry to hear your experience didn't meet your expectations. Regarding our inventory, we intentionally price our preowned vehicles to the current market to account for any imperfections.
Regarding your experience with Caleb, there was a genuine misunderstanding during the phone call which you made to him after you left the lothe believed you were both returning to an active conversation. Our continued follow-up was simply our team trying to ensure you had all the facts to help you save on your purchase. We apologize for the frustration and if wish you to share anything else, please reach me at aballard@sampack.com or 972-221-2900. Respectfully, Andrea Ballard, General Manager
by 2025 FORD F150 STX Owner on 02/08/2026Verified Service
Five Star Ford of Lewisville are amazing they will take care of you I bought two vehicles from them and sold a vehicle to them and they have been great with everything they have taken care of me and definitely will take care of you! The customer service area is absolutely a 10/10
by Sean Quackenbush on 02/08/2026
Thank you for allowing us to care for your vehicles at Five Star Ford Lewisville. We look forward to seeing you again. Let us know when at 972-221-2900. Take care, Sean Quackenbush, Service Director
by 2024 FORD MAVERICK XLT Owner on 01/16/2026Verified Service
Super service team. They really help you before start to finish with your service. Really appreciate the entire team especially the mechanics. I was a mechanic a long time ago and they sure do deserve the ' Hey thank you for your professionalism'
Brian
by Sean Quackenbush on 01/16/2026
From our mechanics to you, thank you for recognizing the efforts of the Five Star Ford Lewisville staff. Our customers deserved efficient and focused services and we look forward to helping with any future vehicle care. We look forward to hearing from you at 972-221-2900. Thanks again, Sean Quackenbush, Service Director
by 2025 FORD F150 STX Shopper on 01/11/2026Verified Purchase
The staff is friendly and they "try". However they do not know their product. They promised me a decent GPM, which I am no where close. They also could not give me a radio system that can correctly stream music. They tried to fix the problem, but could not tell me why or how to fix my problems. Also the truck has more functions on it than anyone knows what to do with. I just wanted a basic truck with good mileage and a working radio.
by Sean Quackenbush on 06/26/2026
We are so sorry for the communication breakdown! Having your truck ready without letting you know is definitely a slip in our process, and we understand your frustration. We appreciate you bringing this to our attention so we can address it with our service advisors. Please feel free to contact me at squackenbush@fivestarfordlewisville.com or 972-221-2900 for my direct assistance to make your next visit a much smoother, better-communicated experience. Sincerely, Sean Quackenbush, Service Director
by Chris B. on 12/24/2025Verified Service
Harley was great and quickly coordinated a mobile service to address a bad battery. An-Utter dealership wanted my truck for 5 days to see an advanced technician. After waiting 60 days for a loaner and still no call, I called 5 Star Lewisville. Good service and customer experience is important to me and will absolutely influence where I buy my next truck.
by Sean Quackenbush on 12/24/2025
Thank you for recognizing Harley and his efforts to help you efficiently in the Five Star Ford Lewisville service center. We are excited you gave us a call. Reach us when you have future truck care needs at 972-221-2900. We look forward to hearing from you. Safe travels, Sean Quackenbush, Service Director
by 2018 FORD F150 SUPERCREW Owner on 12/05/2025Verified Service
Too expensive. In previous similar service, they came and got vehicle and returned it to me. An added benefit. Even with that the cost was much less expensive. This time I made an appointment, took the car in and returned for pick up. No added value there and cost much higher the average cost for this service.
I assume the service itself was fine.
by Sean Quackenbush on 12/05/2025
Thank you for sharing your candid feedback. We value the opportunity to help with your auto care at Five Star Ford Lewisville. When you schedule your next appointment, please include me. I will gladly oversee the process and charges. Sincerely, Sean Quackenbush, Service Director
by Christopher B. on 11/17/2025Verified Service
It's gone back 3 times only because you strip the center cap screws to the wheels. You give the vehicle back with caps off, bolts sheared off, bolts mismatching, and not seated correctly. No one is checking the work. Why did you give a vehicle back with more damage than it came in with!? It's a simple tire rotation!
by Sean Quackenbush on 11/19/2025
We understand this has been an ongoing and incredibly frustrating situation for you. We acknowledge that we've been working to address the challenges posed by these aftermarket rims and their caps for about a year, even attempting fixes like replacing a rim and using helicoils. However, it's clear these efforts haven't fully resolved the core problem, and your feedback highlights our urgent need to strengthen our quality control procedures. Please contact me directly at 972-221-2900 or squackenbush@fivestarfordlewisville.com so I can personally oversee your next visit and ensure we find the correct, lasting solution. Sincerely, Sean Quackenbush, Service Director
by Brooke D. on 10/28/2025Verified Service
I needed help putting a front license plate on my Bronco. They squeezed me in as quickly as they could and not only put on my new license plate using the hardware I provided, but they even put my back one on as well, which I hadn't requested but truly appreciated. Very nice people.
by Sean Quackenbush on 10/29/2025
Thank you for stopping by Five Star Ford Lewisville. Whenever you need help with your Bronco, we want to hear from you at 972-221-2900. We are focused on making your Ford your best ride! Take care, Sean Quackenbush, Service Director
by 2012 FORD F250 SUPER DUTY Owner on 10/18/2025Verified Service
I came to 5 Star Lewisiville because my longstanding service advisor passed away and did not receive the same level of service from Joey who was unresponsive. Showed no interest in answering questions after service and kept trying to pawn off work on others. I worked with a new advisor in Lewisville and service was much more responsive. They did a much better job covering for each other.
1 - 20 of 1,511 results
Service Information
Don't miss your service!
Schedule or call your dealer for service appointment today to avoid costly repair cost.
3,313 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Five Star Ford of Lewisville specializes in these services, in addition to many others.
Battery Service
Brake Service
Oil Change
Tire Service & Repair
Top Makes Serviced
Based on CARFAX Service History, Five Star Ford of Lewisville specializes in these makes, in addition to many others.
What do verified customers think about Five Star Ford of Lewisville in Lewisville, TX?
Verified customers who visit Five Star Ford of Lewisville in Lewisville, TX rate this business 4.7 out of 5 stars, with 1,511 reviews. 3,313 customers favorited this location.
How can I contact Five Star Ford of Lewisville in Lewisville, TX?
To reach the sales team at Five Star Ford of Lewisville in Lewisville, TX, call (833) 827-0639. To reach the service department, call (972) 219-3269
How can I schedule a service appointment with Five Star Ford of Lewisville in Lewisville, TX?
Chevrolet
Ford
Lincoln
Nissan
Toyota