by 2024 SUBARU OUTBACK ONYX EDITION Shopper on 07/01/2025Verified Purchase
You guys rock! We went in with almost losing hope of getting a vehicle until we heard from you. Thanks~
by Pennie Grady on 07/02/2025
Thank you for the feedback and we are pleased to hear we helped you with the purchase of your Outback!
Pennie Grady
Customer Relations Manager
pgrady@findlayauto.com
928-527-7337
by 2023 TOYOTA RAV4 XLE/WOODLAND EDITION Shopper on 06/25/2025Verified Purchase
Kyle Confer was an excellent salesman. He answered all my questions and was very knowledgeable about the RAV4 hybrid.
by Pennie Grady on 06/28/2025
Thank you for your feedback! I will be sure that Kyle sees this!
Pennie Grady
Customer Relations Manager
pgrady@findlayauto.com
928-527-7337
by 2024 TOYOTA RAV4 LTD Owner on 06/25/2025Verified Service
We live in Payson Arizona. It is a 2-hour drive to any Toyota dealership in Phoenix. We changed looking for better customer service. We got it.
by Pennie Grady on 06/25/2025
We are so happy you are pleased with your service and we welcome you into the Findlay Family!
Pennie Grady
Customer Relations Manager
pgrady@findlayauto.com
928-527-7337
by 2025 TOYOTA RAV4 XLE/XLE PREMIUM Owner on 06/24/2025Verified Service
Service center made it really easy to schedule an appointment, park my car and drop off my keys. Thank you!
by Pennie Grady on 06/24/2025
Thank you for taking the time to let us know!
Pennie Grady
Customer Relations Manager
pgrady@findlayauto.com
928-527-7337
by 2025 TOYOTA LAND CRUISER BASE/1958 Owner on 06/15/2025Verified Service
Good it was the first time there. On your every first visit they only check to see if everything is working.
by Pennie Grady on 06/18/2025
Thank you for your business!
Pennie Grady
Customer Relations Manager
pgrady@findlayauto.com
928-527-7337
by 2023 TOYOTA RAV4 XLE PREMIUM Owner on 06/12/2025Verified Service
I feel very confident having Findlay Toyota perform the services on my RAV4-who else has better experience??
by Pennie Grady on 06/14/2025
Thank you for sharing your experience with us!
Pennie Grady
Customer Relations Manager
pgrady@findlayauto.com
928-527-7337
by 2017 TOYOTA TUNDRA CREWMAX SR5/CREWMA Owner on 04/28/2025Verified Service
1. I was told I required a $5000 service. After getting a second opinion. I discovered it was a power steering hose.
2. Rude, arrogant response by my service person when I questioned the recommendation s
3. Changed the price of the oil change after I got there, even though the scheduler knew what I was driving.
by Pennie Grady on 04/30/2025
I am concerned about your review. Will you please contact me at your earliest convenience so I may address this?
Thank you,
Pennie Grady
Customer Relations Manager
pgrady@findlayauto.com
928-527-7337
by 2007 TOYOTA RAV4 LTD Owner on 04/20/2025Verified Service
Everything seemed ok, went to Sedona last week and on the way home the tire pressure light went on. I stopped at Discount Tire, they checked my tires and they were overinflated, the spare was under inflated, they made adjustments. However, the tire pressure light is still on so will bring my Rav4 back to Toyota for further checking..
by Pennie Grady on 04/22/2025
Thank you and please do stop by so we can check the tire pressure light.
Pennie Grady
Customer Relations Manager
pgrady@findlayauto.com
928-527-7337
by 2021 TOYOTA RAV4 LE Owner on 04/07/2025Verified Service
Service was prompt. I was upsold on a service plan without full disclosure on the details. I had to ask for documentation on the service plan because they didn't automatically provide it. After reading the details and being dissatisfied the dealership made changes to the terms which I'm happy with.
by Pennie Grady on 04/08/2025
Thank you for letting us know. I will provide feedback to the Service Advisor.
Pennie Grady
Customer Relations Manager
pgrady@findlayauto.com
928-527-7337
by 2025 TOYOTA 4RUNNER SR5/LIMITED/TRD S Shopper on 03/31/2025Verified Purchase
The people at this dealership are very friendly and knowledgeable over all. Blake Zeeigle did a great job selling us our second vehicle from Findlay Toyota Flagstaff. He really knows his stuff! Will Thomasson in finance was really helpful too. Even their service department has been great so far.
All good and would recommend anyone to check them out.
by Pennie Grady on 04/02/2025
Thank you for your kind words!
Pennie Grady
Customer Relations Manager
pgrady@findlayauto.com
928-527-7337
by 2021 TOYOTA COROLLA LE Shopper on 03/10/2025Verified Purchase
Sales team went above and beyond for me. I had low standards as a customer with AWFUL credit but everyone from the managers to the sales team and the financial department all did their best and I ended up in a beautiful 2021 corolla hybrid!!! Absolutely blow away with this dealership. They have and always will be my go to for ANY auto needs. If I could rate them higher than 5 stars I definitely would
by Pennie Grady on 03/11/2025
Thank you for your fantastic 5-star rating; we appreciate your support and are glad you had a great experience! Pennie Grady Customer Relations Manager pgrady@findlayauto.com 928-527-7337
by 2021 TOYOTA SIENNA LE Owner on 02/17/2025Verified Service
I had a good experience overall! They replaced my front strut. The only thing amiss was that afterwards they did not clean the residual oil that had amassed on the bottom of my car. I brought it to my other mechanic and he said it was still very dirty still from the leak and he cleaned it off.
by Pennie Grady on 02/17/2025
Thank you for your feedback. We are sorry for the oil not being cleaned. The technician has been counselled and he apologized for not cleaning it up. Feedback like this helps us get better and we appreciate you taking the time toPennie Grady
Customer Relations Manager
pgrady@findlayauto.com
928-527-7337
let us know.
by 2023 NISSAN ROGUE S Owner on 02/14/2025Verified Service
I didn't receive a receipt I wasn't asked what was being done to my car I was told since I dident have a Toyota that I came last and my oil light keeps coming on and when I called twice they said they would call back but dident bad customer service and poor service my money is American last I checked don't know why I was treated poorly wouldemt recommend service or vehicle from this place
by Pennie Grady on 02/15/2025
I am sorry about this. Our Service Manager tried to call you but said he couldn't get through. Please call at your earliest convenience so we can help you.
Thank you,
Pennie Grady
Customer Relations Manager
pgrady@findlayauto.com
928-527-7337
by 2023 TOYOTA SIENNA LIMITED/PLATINUM Owner on 01/05/2025Verified Service
Didn't the fact that I had to arrange for my vehicle to be towed 38 miles to the nearest Toyota dealer. Also didn't appreciate having to drive another vehicle there and two vehicles 38 miles back after the repair was conpleted.
Did like the complete quality of service & repair that was performed at the dealership.
Tyler was most helpful in overseeing the process.
by Pennie Grady on 01/06/2025
Thank you for your feedback. Please let us know if there is anything else we can help you with.
Pennie Grady
Customer Relations Manager
pgrady@findlayauto.com
928-527-7337
by 2016 TOYOTA PRIUS Owner on 12/30/2024Verified Service
I went to have my interior lights checked. I believed a furs was out. That fuse box is under the dash so I thought it advisable to take it in for fixing. Turns out I was right and in addition one bulb was burned out,
It was fixed in a timely manner and I was treated very well by staff. Hallie Hepler (turns out no relation) and James both helped me during visit. Both are GREAT!
by Pennie Grady on 12/31/2024
We appreciate you taking the time to let us know about your experience. Thank you for the 5 stars and thank you for your loyalty!
Pennie Grady
Customer Relations Manager
pgrady@findlayauto.com
928-527-7337
by 2019 TOYOTA RAV4 LTD Owner on 08/31/2024Verified Service
All of my experiences with Findlay Toyota have been the same:
easy appointment scheduling, professional and knowledgeable Service Advisor and other staff,
on the mark estimates on cost and time of completion, comfortable waiting area, easy check out and payment and free car wash.
by Pennie Grady on 08/31/2024
Thank you for the great feedback! We appreciate your business!
Pennie Grady
Customer Relations Manager
pgrady@findlayauto.com
928-527-7337
by 2016 TOYOTA 4RUNNER SR5/LTD/TRLPR/TRD Owner on 08/10/2024Verified Service
The service experience itself was fine, but I didn't notice until a few days later that they did not put the oil access drain cover back on and it had been hanging off my car until I noticed it!! Luckily I didn't lose it and screwed it back on myself, but that was very upsetting! I shouldn't have to check over my vehicle after getting service.
by Pennie Grady on 08/12/2024
Thank you for the feedback. It is always our goal to provide an excellent experience and I am sorry we did not do that for you. Feedback will be given to the technician as well as the manager and appropriate consequences will be administered.
Thank you,
Pennie Grady
Customer Relations Manager
pgrady@findlayauto.com
928-527-7337
by 2019 TOYOTA TUNDRA CREWMAX SR5/TRDPRO Owner on 08/05/2024Verified Service
Findlay Toyota Flagstaff took care of me just like they always do. They treat me like family. Make sure I understand what they are doing, if they find anything not perfect, they explain it to me, and we discuss what needs to be done now or later to fix it. They are an awesome group of people. I enjoy
getting my truck serviced because they care.
by Pennie Grady on 08/05/2024
Thank you for the feedback and kind words!
Pennie Grady
Customer Relations Manager
pgrady@findlayauto.com
928-527-7337
by 2022 TOYOTA RAV4 XLE PREMIUM Owner on 07/31/2024Verified Service
When I dropped my car off, I explained that, when in reverse, the car has a loud screech. When I picked the car up, I had to ask whether or not that issue had been researched. The Service Advisor had to ask the mechanic because it was not documented. I was told that, yes, the squeal had been checked and nothing was found...probably dust. The issue still exists, and, if not a "problem," it certainly is loud and annoying!
by Pennie Grady on 08/01/2024
I am so sorry you are still having the screeching sound. I spoke to the Service Manager and we would like you to make an appointment to bring your vehicle in so we can do another diagnosis (complementary) on it. I did leave you a voicemail just now regarding this. Thank you and we hope to see you soon. Customer Relations Manager
pgrady@findlayauto.com
928-527-7337
by 2021 SUBARU CROSSTREK PREMIUM Shopper on 02/15/2024Verified Purchase
Patrick, the salesman was very proficient in selling the 2021 Subaru Crosstrek to me and working with me to reach the financial pruchase goals that I had established. He was very pleasant to work with. Donna Gallo, in the financing department, also knows her side of the job. She had all of the paperwork ready for me to sign and was good about explaining everything that I was to sign.
by Pennie Grady on 02/17/2024
Thank you for this great 5-star review. We really appreciate your business and helping to share the word about Findlay Toyota Flagstaff!
Pennie Grady
Customer Relations Manager
pgrady@findlayauto.com
928-527-7337
