by 2023 CADILLAC XT5 SPORT/PLATINUM SPORT Owner on 06/20/2023Verified Service
Call the Service number because one my tires was flat. Able two schedule appointment within two hours. They found a screw in my tire. Ed Morse Cadillac's Service technician sent a picture with the claim to my tire warranty company. Received approval to replace the tire. Was in and out just under two hours. Was updated every step of the way. Excellent service.
by Ed Morse Automotive Group on 06/21/2023
We are pleased to hear that! Thanks for taking the time to share! Ed Morse Corporate Offices
by 2017 GMC ACADIA SLT-1 Owner on 06/17/2023Verified Service
Great service from my Service Advisor Victor. He listened to my problems and correctely fixed all my issues. Mechanics are very well trained and know what they are doing. It was a plesant experience and I recomend Ed Morse Cadillac of Tampa to all my friends.
by Ed Morse Automotive Group on 06/19/2023
We are pleased to hear that! Thanks for taking the time to share! Ed Morse Corporate Offices
by 2018 CADILLAC ATS LUXURY Owner on 05/10/2023Verified Service
The service was great my service rep was wonderful and i will tell people
EdMorse have great employee like Victor Desa. Thank you for my tires .
Because of Victor I am having my Cadillac serviced by ed morse, and when I am ready to buy a car I will come to Ed Morse. Pauline A. Pappas
by Ed Morse Automotive Group on 05/12/2023
Thanks for sharing your quality experience with Victor! We appreciate your business and hope to see you again soon! Ed Morse Corporate Offices
by W T. on 12/03/2022Verified Shopper
Dealer was to pushy would not address the questions I had about the car I was looking at always wanted me to come in and talk. I can say the dealer had some of the best pricing in the area. Again being pushy was a big turn off. I feel if I was to go there they would have been Pushing me into buying a car from them. Carfax needs to address dealers like this.
by Ed Morse Automotive Group on 12/05/2022
We are sorry for any inconvenience. We take customer satisfaction seriously and are disappointed if you have not experienced that thus far. Should you wish to discuss, please reach out to our GM, Philip Schultz via email at PhilipSchultz@edmorse.com. Ed Morse Corporate Offices
by 2016 CADILLAC SRX LUXURY COLLECTION Owner on 10/13/2022Verified Service
Tim Radice is an excellent service representative: Very helpful in checking the whole car over, not just what I have brought it in for. Waiting for service in the lounge is relaxing and beverages are on the house. A great place for service on my Cadillac.
by Ed Morse Automotive Group on 10/14/2022
Thanks for sharing your quality experience with Tim. We appreciate your business and hope to see you again soon! Ed Morse Corporate Offices.
by 2020 CADILLAC XT6 PREMIUM LUXURY Shopper on 10/12/2022Verified Purchase
The people at Ed Morse are great. They helped me get back on the road quickly and painlessly after losing both of my cars to hurricane Ian. They even delivered the my new car from Tampa to Fort Myers the next day. I couldn't have done it without them. Thank you all at Ed Morse.
by Ed Morse Automotive Group on 10/13/2022
We are so pleased to hear of your great experience! Thanks for taking the time to share it with us. Ed Morse Corporate Offices
by 2007 CADILLAC ESCALADE LUXURY Owner on 07/21/2022Verified Service
It was not even bad but rather horrible!! Plain and simple. I never expected a high end dealership to be so inconsiderate of their customer. All it was for them was about the bottom line and that was money!! Funny thing is was was hoping once the economy changed to trade in my Cadillac for a new Escalde and now forget it. Either I go to another dealership or I don't even deal with the Cadillac brand ever again. So disappointed!!
by Edmorse Edmorse on 07/25/2022
We are sincerely sorry for any inconvenience you faced. We take customer satisfaction seriously, and we are disappointed if you did not experience that amongst the entire team. In an effort to better understand the situation, we would appreciate an opportunity to speak with you about this matter. Please feel free to reach out to our General Manager, Philip Schultz via email at PhilipSchultz@edmorse.com. Ed Morse Corporate Offices
by 2016 CADILLAC ESCALADE LUXURY Owner on 07/12/2021Verified Service
We have seen Carlos in the service department for years. Hes exceptional in that he always takes care of our needs, and is very prompt with getting back to us, or completing the service. He has wonderful customer service manners and always makes it a great experience for us.
by Edmorse on 07/13/2021
Thank you for taking the time to share your excellent experiences with Carlos! We are so happy he could help make your experiences a breeze. Should you need anything, please don't hesitate to reach out. Ed Morse Corporate Offices
by 2017 CADILLAC XTS LUXURY Owner on 09/16/2020Verified Service
one star ( only because I did get my car back) Awful service visit. Service department was short staffed took 4 day to advise me on the problem with my car and a total of 7 days to return my car with no loaner offered or available. I Called service dept several times with no return call until the 6th day to tell me i can pick up my car.
by Edmorse on 09/18/2020
Thank you for letting us know about this. We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you are willing, please reach out to Wendy Goode, Service Manager, via email at WendyGoode@edmorse.com to discuss this further. Thank you again for bringing this to our attention. Ed Morse Corporate Offices
by 2011 CADILLAC ESCALADE HYBRID Owner on 09/04/2020Verified Service
Their service manager Wendy is outstanding and great person, she always helps clients and customers when you need her. She deserves definitely 5 stars, but the mechanics and service advisors there horrible, they can misdiagnose your car and charge you a lot of dollars. It happened to several times believe me .I will not be going there again ever, i wouldn't even recommend this place to anybody.
by Edmorse on 09/08/2020
We regret to hear that you had a negative service experience with us. This is not the culture that we promote here at Ed Morse and we take that very seriously. In an effort to work towards a resolution, we would appreciate a chance to speak with you. If you are willing, please reach out to Wendy Goode via email at WendyGoode@edmorse.com to discuss this further. Thank you again for bringing this to our attention. Ed Morse Corporate Offices
by David M. on 03/12/2020Verified Service
Dealer tried to overcharge for parts installs. Took 4 days to install 2 simple parts. They tried to overcharge on shop fees. They finally implemented a software update that I've been complaining about since December that they failed to do on the last 2 visits. They told me vehicle was ready for pickup and when I got there, it wasn't - it wasn't ready for another 1 hour and 45 minutes.
by Ed Morse on 03/13/2020
David, we are disappointed to hear about your recent experience at our service center. We take customer satisfaction very seriously and we are disappointed if you did not experience the level of quality service that we pride ourselves on providing. Should you wish to discuss further, please feel free to reach out to our Service Manager, Wendy Goode, at WendyGoode@edmorse.com. Ed Morse Corporate Offices
by 2006 CADILLAC CTS HI FEATURE V6 Owner on 08/26/2019Verified Service
Cannot stop raving about the service and attention afforded to me each time I visit and I am taken care of by my service manager, Tim Radice. He makes me feel special. Wendy Good was my original service writer and through the years she has made me feel special as well. Thanks for the great service.
by Ed morse on 08/27/2019
We are so thrilled to hear about the exceptional service you have experienced from our team. Thanks for sharing! Ed Morse Corporate Offices
by 2007 CADILLAC CTS HI FEATURE V6 Owner on 06/04/2019Verified Service
Just went in to have my transmission diagnosed. My car was drivable when I went in. After they looked at my car it was no longer drivable. $5000.00 estimate on a 2007 Cadillac CTS. The car isn't worth that amount. I had it towed to AAMCO for the repairs.
by Ed Morse on 06/05/2019
We are sorry to hear that you are experiencing issues with your vehicle. We aim to provide quality and transparent service to every customer and apologize if you did not experience this during your visit. We would appreciate an opportunity to speak with you about this matter. Please feel free to reach out to our Service Manager, Wendy Goode. She can be reached at WendyGoode@edmorse.com or 813-968-8222. Ed Morse Corporate Offices
by 2013 CADILLAC XTS PLATINUM Owner on 08/26/2015Verified Service
On Thursday evening I found that my glove box would not open. This was a major problem for me, because my Handicapped parking placard was in the glove box. I contacted Ed Morse service Friday morning, and they scheduled a same day repair. The repair was completed in a timely manner, and the glove box is now working fine.
by 2013 CADILLAC XTS PLATINUM Owner on 08/17/2015Verified Service
This service also included a diagnosis and camera replacement for the Driver Assist System. Ed Morse did not have either the horn or camera in stock, so they had to be ordered. This delayed the completion of the work. The wash/detail was done at no charge by Ed Morse to compensate me for the delay in getting the required parts.
by 2006 CADILLAC STS Owner on 06/23/2015Verified Service
it was awesome the service advisor tim radicine is always helpful and nice. To my surprise they are way cheaper in fixing my Cadillac than CarMax or other services. They always find a way to make me comfortable even if I need a rental for the day. Great place and they make me happy I brought a Cadillac.
by Anthony H. on 12/18/2025Verified Service
Highly recommend. Great customer service.
by 2020 CADILLAC CT5 PREMIUM LUXURY Owner on 12/16/2025Verified Service
Armando said my car would be completed on Wednesday. My husband drove me from Brooksville - we got there at 730 only to find out they never even started on my car and Armando never called me to let me know. So my husband had to drive me back on Friday. Armando gave me $100 off my bill and then asked me to give him a five star rating because "anything less than five stars impacts me financially." Doesn't feel really ethical to pay me using your money for a five star review. BTW, we bought five cars from Ed Morse Tampa with them all serviced there in the past 20 years. Before we moved to Brooksville.
by Lisa B. on 12/11/2025Verified Service
Mike was very attentive and prou
by Joseph R. on 12/07/2025Verified Service
None. Everything was done professionally. Although prices are a bit high.
