Worst dealership experience. They dented my car's trunk during a car wash, and my floor mats were taken by the salesperson. I spoke with one of the managers, but he did not help at all. I do not recommend this dealership. Before you buy the car, they are very nice, but after the purchase, they act like they don't know you anymore.
by Don McGill Toyota on 01/23/2026
We sincerely apologize for your experience and the issues you encountered with your vehicle and our service. This is not the level of care we aim to provide. Your feedback will be used as a training tool to improve our processes. Please contact our Customer Relations Manager, Celene Diaz, at 281-496-2000 so we can address your concerns directly.
by 2018 TOYOTA CAMRY L/LE/XLE/SE/XSE Owner on 01/15/2026Verified Service
I don't think they checked brakes. Because brake rotors are very damage wire out too much. Brake pads needed to be changed and they were not changed. Abs system 1 and 2 was the problem and didn't do anything about it. Message on screen comes. Back. I don't believe they did check thenm or fix them. Nobody reported me that this was inspected and fixed or not. They didn't care about tire rotation was due didn't do it .
by Don McGill Toyota on 01/23/2026
We're sorry for your experience and understand your frustration. Your feedback will be used as a training tool to improve our inspection process and communication. Please contact our Customer Relations Manager, Celene Diaz, at 281-496-2000 so we can review this and work toward a resolution.
by 2018 TOYOTA CAMRY L/LE/XLE/SE/XSE Shopper on 01/09/2026Verified Purchase
Didn't like anything dislike people lied don't help. I was treated as A basrardsteochild. They pretend they listen but don't act accordingly. They just increase apr. seems like they don't care fir me at all just making time until I don't have any right.
by Don McGill Toyota on 01/23/2026
We're sorry to hear you didn't have a great experience with us and apologize for any frustration this may have caused. Your feedback will be used as a training tool to help us improve moving forward. Please feel free to contact our Customer Relations Manager, Celene Diaz, at 281-496-2000. She would be happy to discuss your experience further and assist in any way she can.
by 2025 TOYOTA TUNDRA CREWMAX PLATINUM/C Owner on 01/06/2026Verified Service
I made an appointment for 8:00 am and didn't get out of there until after 10:00am. The service manager at one point said that he was going to help 1 more person and then about 3-4 people and 30 minutes later another manager helped me and my truck had been sitting in the parking lot waiting.
by 2020 TOYOTA CAMRY SE/SE NIGHT SHADE Owner on 12/28/2025Verified Service
Joey in the service department went over and above to make sure things were right, after having a TERRIBLE experience at the KATY LOCATION. Having a Lyft ride home for my husband and a Lyft ride for me to get my car back was great, that has always been one of our big hassles about bringing the car anywhere were, like how do we get home or go pick it up. Thanks again.
by Don McGill Toyota on 01/23/2026
Thank you for leaving us a 5-star rating and review! We work hard to make sure all our customers have a great experience with our dealership. Don McGill Toyota is happy to hear that our team was able to give you the customer service we want everyone to experience.
by 2018 TOYOTA CAMRY L/LE/XLE/SE/XSE Owner on 12/10/2025Verified Service
I don't know what they service. I requested ti check brajes because thereis mouse as yiu brake coming from braje oads and brake rotors are wired out. Nothing was fobe to the brakes abd disj rotors. Alignment wasn't perforned as well. Tures on the fron each one had a missinh lug nut. I really don't know what they did or service. Brakes needed didn't changet brajes and braje royirs
by 2002 TOYOTA SEQUOIA LIMITED Owner on 11/03/2025Verified Service
All good denominates down to one great Service man: Vincent!
I can not imagine anyone better at this job especially the detail and periodic discussions about my vehicle, planned work and progress reporting.
Thank you Don McGill for hiring such a fine representative for your Dealership!
by Don McGill Toyota on 11/20/2025
Thank you for leaving us a 5-star rating and review! We work hard to make sure all our customers have a great experience with our dealership. Don McGill Toyota is happy to hear that our team was able to give you the customer service we want everyone to experience.
by Mark R. on 10/27/2025Verified Shopper
Found a car on the carfax website
Called dealership at approximately 10 am set up appointment to come in at 1pm same day
Arrived at dealership and was told car was sold at 12 noon
I would have appreciated an update instead of having me waste my time and gas
POOR CUSTOMER SERVICE
by Don McGill Toyota on 11/20/2025
Thank you for taking the time to share your experience. We're very sorry to hear about the inconvenience you experienced with your appointment this is not the level of service we strive to provide.
We would like the opportunity to make things right and better understand what happened. Please contact our Customer Relations Manager, Peggy Diaz, at 832-772-1000, so we can review your visit and work to address your concerns.
by 2024 TOYOTA CAMRY XLE Owner on 10/27/2025Verified Service
It helps to get there a few minutes ahead of your scheduled appointment. On a busy Saturday, they finished my service request sooner than I was expecting.
For manufacturer complimentary scheduled service, Don McGill is a great place to take your Toyota.
by 2024 TOYOTA SIENNA LIMITED/PLATINUM Owner on 09/18/2025Verified Service
A 10:00 scheduled appointment took four hours to complete a recall involving checking the torque on the third row seats. The mark placed on the vehicle windshield to indicate that it had been checked in was still on the windshield following the four hour bolt check. They did however provide transportation to my residence and back to pick up the vehicle.
by 2015 TOYOTA RAV4 XLE Owner on 08/28/2025Verified Service
They did fix the recall battery plate but always find 10 other things wrong. So, I went in with a battery issue, and $900 later, a few extra items like belts and brakes were fixed. They do communicate well, but I am just always humored by the price and extra "critical" items found.
by 2021 TOYOTA TACOMA DBL CAB SR5/TRD Owner on 07/21/2025Verified Service
Service advisors are always friendly and ready to assist. My service advisor Karla Pacheco is so caring and keeps us (my husband and I) informed. She ensures our vehicles are up to date on all maintenance and services. She hears our concerns and ensures the job is done right. She is always happy and loves her job. Even when her days gets hectic, she still smiles.
by Don McGill Toyota on 08/21/2025
Thank you for leaving us a rating and review! We work hard to make sure all our customers have a great experience with our dealership. Don McGill Toyota is happy to hear that our team was able to give you the customer service we want everyone to experience.
by 2019 TOYOTA CAMRY LE Owner on 06/23/2025Verified Service
Associates were very kind, helpful and thorough in their work. They treat customers like humans and are not always trying to upsell a service. Although the work was great, it did take quite a bit of time. Nearly 3.5 hrs for a 90k maintenance check up
by Don McGill of Toyota on 07/08/2025
Thank you for leaving us a 5-star rating and review! We work hard to make sure all our customers have a great experience with our dealership. Don McGill Toyota is happy to hear that our team was able to give you the customer service we want everyone to experience.
by Frank E. on 05/01/2025Verified Service
Everything went well as far as the Service for my 4-Runner was concerned. I didn't like the 10 minute late period, if you arrive late you basically get put at the end of the customer service line. I drove 25.6 miles to the dealership, anything can happen on the freeway to cause a delay or back up. Please take into consideration extenuating circumstances.
by Don McGill of Toyota on 05/06/2025
Thank you for leaving us a rating and review! We work hard to make sure all our customers have a great experience with our dealership. Don McGill Toyota is happy to hear that our team was able to give you the customer service we want everyone to experience.
by 2020 TOYOTA SIENNA XLE/LIMITED/PREM Owner on 03/28/2025Verified Service
The Service Advisor Enrique Torres was very diligent at finding the parts for my minivan and the repair was finished much quicker than expected. The service at all the Toyota dealerships, including one in a different state, that I have had repairs at have been excellent.
by Don McGill of Toyota on 03/31/2025
Thank you for leaving us a 5-star rating and review! We work hard to make sure all our customers have a great experience with our dealership. Don McGill Toyota is happy to hear that our team was able to give you the customer service we want everyone to experience.
by 2017 TOYOTA TACOMA DOUBLE CAB/LTD Owner on 03/16/2025Verified Service
I asked them to flush and fill transmission fluid, they said they did, but they did not. I asked them specifically not to do engine oil change because windows less than 100 miles prior, yet they did. The specialist need to learn how to listen to customers and ensure proper work is done, this is basic. I have to go back Friday so that they can "check" if the transmission work was done.
by Don MvGill of Toyota on 03/17/2025
We sincerely apologize for the miscommunication and any inconvenience this has caused you. Providing accurate and thorough service is a top priority, and we regret that your experience did not meet expectations. We appreciate the opportunity to make this right and ensure your concerns are properly addressed. Please reach out to our Customer Relations Manager, Celene Diaz, at 281-496-2000 so we can further assist you. Your feedback is important to us, and we want to ensure you receive the service you deserve.
by 2024 TOYOTA HIGHLANDER LE/XLE/XSE/LIM Owner on 01/26/2026Verified Service
A recall was done. I was told it would be done by 11:00. Decided to wait. At 11;00 it was still not done and it would be a while before it was completed. I then decided to go home.
by 2025 TOYOTA RAV4 LE Owner on 01/26/2026Verified Service
The system works like a Swiss watch with a human flavor added.
Associates politely ask the right questions and listen well in the shortest possible time.
by 2017 TOYOTA PRIUS PRIME Owner on 01/24/2026Verified Service
The customer service at Don McGill is always excellent and efficient. I will continue to take my Toyota Prius Prime to this location.
by 2025 TOYOTA CAMRY XSE/XLE/LE/SE Owner on 01/18/2026Verified Service
They left the oil drain plug loose, and the car lost more than 1 liter of oil. Fortunately, I noticed it after a few days, before it was too late and the engine was damaged.
by Don McGill Toyota on 01/23/2026
We sincerely apologize for the oversight and the risk it caused. This is not the level of service we strive to provide. Your feedback will be used as a training tool to prevent this from happening in the future. Please contact our Customer Relations Manager, Celene Diaz, at 281-496-2000 so we can address your concerns directly.
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Service Information
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7,625 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Don McGill Toyota specializes in these services, in addition to many others.
Brake Service
Emissions Inspection
Oil Change
Steering & Suspension
Tire Rotation
Tire Service & Repair
Top Makes Serviced
Based on CARFAX Service History, Don McGill Toyota specializes in these makes, in addition to many others.
Honda
Lexus
Nissan
Scion
Toyota
Shop Amenities
Complimentary Drinks
Free Wi-Fi
Snacks
About Us
Whether you've purchased your vehicle from us or not, Don McGill Toyota is your #1 destination for auto service and repair. Our technicians have the experience, tools and technology to provide you with top-rated service. From routine maintenance to t...
What do verified customers think about Don McGill Toyota in Houston, TX? Verified customers who visit Don McGill Toyota in Houston, TX rate this business 4.3 out of 5 stars, with 696 reviews. 7,625 customers favorited this location.How can I contact Don McGill Toyota in Houston, TX? To reach the sales team at Don McGill Toyota in Houston, TX, call (281) 502-8291. To reach the service department, call (281) 496-2000How can I schedule a service appointment with Don McGill Toyota in Houston, TX? You can schedule a service appointment at Don McGill Toyota in Houston, TX through CARFAX.What are the shop amenities offered by Don McGill Toyota in Houston, TX? Don McGill Toyota in Houston, TX offers the following amenities: Complimentary Drinks, Free Wi-Fi and Snacks.Does Don McGill Toyota in Houston, TX have a service center? Yes, Don McGill Toyota in Houston, TX does have a service center. You can contact the service department at (281) 496-2000.
