Customer service is lacking. Prices are quite high for used vehicles when you compared to other dealers. Why pay dealers $1000 fee when you can purchase from other dealers who either do not charge such fees or less than Crown Hyundai. Buyers shop at otter dealers before you spend you hard earned money at this dealership known as Crown Hyundai
by Shannan Brennan on 10/06/2023
Thank you for your feedback and for taking the time to speak with me earlier. We do value your business and would like to help you in the future. Please reach out to me personally if you have any questions or concerns. I have been here for 6 years and take pride in assisting customers both on the Sales and Service side.
Sincerely,
Casey Newman
Sales Manager
by 2020 HYUNDAI ELANTRA SEL/VALUE/LIMITED Owner on 03/22/2023Verified Service
I was near the dealership on a Saturday and thought I would stop in last minute to speak with Jared who looked up the recall as I didn't have the paperwork either. (again, unplanned to stop) But he got me right in and took about an hour for the update/recall and out the door. So all was good :)
by 2017 HYUNDAI SANTA FE SPORT Owner on 03/15/2023Verified Service
I have owned my car for 2 years and have always had full synthetic oil put in on every service. When I took it in for this visit I was not asked if I wanted full synthetic oil this visit. Instead they changed me to conventional oil. My car wasnt ran thru the car wash, as this is typically complimentary to a service.
by 2011 HYUNDAI SANTA FE GLS Owner on 03/08/2023Verified Service
At this time their service department is under major renovation. It is difficult to communicate, my car was there 4 days for a repair that should have probably taken no more than two days. I'm hoping once they get their service department and more people hired the experience will be better.
by 2020 HYUNDAI PALISADE LIMITED Owner on 12/31/2022Verified Service
Terrible communication. Our calls were never answered, and the staff (including service manager) couldnt be bothered to return phone calls so I could check the status of my repairs. The only way for us to get answers is for my husband to show up in person. Just absolutely terrible service.
by Shannan Brennan on 01/17/2023
Hello 2020 Hyundai Palisade Limited Owner
Thank you for your feedback, we do apologize for the difficulty in the communication process. We have fixed your vehicle and you picked it up on 1/6. Please contact me directly if you would like to discuss matters further.
Sincerely,
Greg Berry
Service Manager
by 2018 HYUNDAI SONATA SPORT/LIMITED/SEL Owner on 09/05/2022Verified Service
Crown Hyundai finally fixed my front strut. I worked with John H. and he made sure the problem was corrected under warranty. I appreciate his effort and my compliments to Crown for sticking it out and taking care of a problem that was bothering me for quite a while. I will be happy to return to Crown for service in the future.
by 2011 HYUNDAI GENESIS 4.6L Owner on 07/26/2021Verified Service
the service advisor was thorough and understood what I wanted to find out. Because the cost of repair involved an non-safety issue and more than I wanted to spend on an older vehicle, i did not have them fix it and there was no charge for the diagnostic work.
by 2013 HYUNDAI SANTA FE SPORT Owner on 04/12/2021Verified Service
Had a 2pm appointment for just a oil change and was told Ill be done by 330- it was cats in front of me and my wait time was going to be far past 330. Had to reschedule. Whats the point of a appt if you dont get right in and your there before your appt time ?
by 2013 HYUNDAI SONATA SE/LIMITED Owner on 04/04/2021Verified Service
I can't say enough good things about Crown Hyundai! I get there right as they were closing and John didn't mind at all. He talked me through the process of dropping my car off and the entire process was very simple. They kept me informed through the whole process which took a couple weeks. I will certainly be coming back here for all my service needs! Keep up the great work guys!
by 2019 HYUNDAI TUCSON SE Owner on 03/14/2021Verified Service
The people working there were very friendly and it is a pleasant place. I was disappointed though because I called ahead and gave a list of what my car needed and they did not have one of the items. So now I have to return to get my rear driver's side light replaced when it comes in. I would have waited. My time is valuable.
by 2017 HYUNDAI ELANTRA SE/LIMITED Owner on 03/13/2021Verified Service
Service was excellent and customer service was as well. My service advisor was August Lascola and he was professional and efficient. He took the time to return my call concerning the service I wanted to confirm prior to arriving at the Service center. I appreciate the outreach to his customers and recommend him highly.
by 2012 HYUNDAI SONATA GLS Owner on 01/22/2021Verified Service
There is a service advisor with the name of Ryan Murray one of the most pleasant upfront honest service advisors I've ever dealt with having a car serviced at a new car dealership and I've had all types of cars and makes if you have to go there ask for Ryan Murray in the Hyundai service drive center
by 2019 HYUNDAI TUCSON SE Owner on 12/19/2020Verified Service
The lady I spoke with 2 or 3 times to schedule me an appointment didn't put it in right or forgot because when I got there for my appt they couldn't find me in the system. So I was not too happy! But the service guy did go ahead and get me in and it only took about an hour.
by 2017 HYUNDAI ELANTRA SE/VALUE/LIMITED Owner on 08/09/2020Verified Service
I have had two very minor warranty repairs to my Elantra. In both casa, it was taken care of in no more than 45 minutes, and I was back on the road.
I have also had dealings with Crown M-B, repairs I handled in behalf a friend, including extensive body shop work.
In all cases, Crown's customer experience was first rate.
by Phillip C. on 03/11/2020Verified Service
The Team at Crown Hyundai is exceptional! Jennifer Irvin went out of her way to make our experience the easiest we've ever had purchasing a vehicle. Kyle in finance was also great as was Charlie helping us finding the right deal beforehand. We've found a home for our new Sonata and a great beautiful Sonata as well. :-)
by 2017 HYUNDAI SANTA FE SPORT Owner on 06/16/2019Verified Service
I was advised 2 different amounts of time for the service and it took even more than thought. Technician was unaware of the amount of electronics in the seat (I feel this is something he should have known). I received my car back with parts not fastened in place (additional time needed).
by 2015 HYUNDAI SONATA SPORT 2.0 Owner on 03/15/2018Verified Service
My 15 Sonata was brought to the dealership for an oil change and check my stereo glitch . The stereo needs replacing , under warranty ! However, the auto hold button now is broken & causes the car not to move after I start the vehicle & put it in drive & the auto hold light is a dark orange color , which Ive never seen until this recent dealer visit .
by 2011 HYUNDAI GENESIS 4.6L Owner on 06/05/2017Verified Service
The services was very good and the car was brought back to me washed wish is something I really like. Service advisor was had a problem with finding information regarding the extended warranty I purchased from Hyundai on my account when a previous advisor had no issues.
by 2011 HYUNDAI SONATA SE/LIMITED Owner on 06/02/2017Verified Service
They took care of the recall fast and would have given 5 stars but when I was explaining the problem with my A/C he shrugged it off and said alot of hyundais have that problem and basically to deal with it unless I wanted to replace the compressor. He didnt even have the system checked. I took it somewhere else and turns out my system got overcharged.
by 2011 HYUNDAI GENESIS 4.6L Owner on 05/09/2016Verified Service
The service adviser was professional and explained all that the car was needing. This was the first visit to this dealer for service and they and a inspection and gave me a printed sheet of the reported services the car has already had and the ones it still needs. The waiting area was comfortable and clean. The oil change was completed in about 40 minutes.
