by 2022 RAM 1500 TRX Owner on 04/15/2024Verified Service
I just moved here and this was my first visit. Charlie was fantastic and made me feel as if i had been a customer for years! My TRX will never see another service department again!
Thank you!
by 2012 RAM 3500 SLT Owner on 12/13/2023Verified Service
Crown was very fair with me on my transmission repair. On my first visit I wasn't satisfied but then the service manager, Wes Overton, called me back to come in and have the service done to my satisfaction.
by 2019 DODGE JOURNEY SE Owner on 12/04/2023Verified Service
They were very knowledgeable about the problem & knew exactly what part I needed. They didn't try to jerk me around about the problem. Car was ready before the time predicted. Will always use them.
by 2022 JEEP GRAND CHEROKEE OVERLAND Owner on 09/29/2023Verified Service
Everyone helped me to reset my heads up and made another appointments to resume the fix. David Mayes. Svc mgr coordinated everything
by 2021 JEEP WRANGLER UNLIMTED RUBICON Owner on 09/13/2023Verified Service
Its always a pleasurable experience when I go to Crown for whatever reason. #1 Chrysler Jeep Dealer as far as Im concerned.
by 2007 JEEP WRANGLER X Owner on 08/12/2023Verified Service
Much better this time. Parts were ready for my recall and the shuttle service was great to get back and forth.
Thanks!
by 2018 JEEP GRAND CHEROKEE LIMITED Owner on 05/02/2023Verified Service
Dropped in unannounced to discuss an appointment for a recall. They had me in and out in less than an hour with recall complete!
by 2020 JEEP WRANGLER UNLIMTED RUBICON Owner on 03/10/2023Verified Service
Even though some things are under warranty they still want to add things to. Getting appointment wasn't hard. Dropping off & picking up vehicle wasn't hard. Think it's very ironic that the next day the check engine light came on
by Shannan Brennan on 03/20/2023
I am sorry about the experience that you had at our dealership. The onboard monitoring systems activate check engine lights, and coming on after the visit is simply a coincidence. I talked with you about bringing your car back to the dealership when I learned of this, and to compensate, I sent you an email with a certificate for a free oil change on your next visit. You seemed to be happy with this offer, but if you want to discuss this more, please get in touch with me.
Sincerely,
Ken Nichols
General manager
by 2022 JEEP WRANGLER UNLIMITED SPORT Owner on 11/01/2022Verified Service
Ryan provided excellent service to me when I was at the dealership for the servicing of my Jeep. Would highly recommend their service department!
by Sabrina C. on 04/04/2022Verified Service
Went when I went to Dodge my service advisor wasnt there and I asked him to call me and I never received a call
by Crown Chrysler Dodge Jeep RAM FIAT on 04/08/2022
Thank you for your review and for bringing this to our attention. Unfortunately, your usual advisor is no longer with us, and we have done our best to assist you since your visit. We have spoken with Dodge Customer Service about your vehicle and are waiting for a return call. We will be in touch as soon as we hear anything from them.
Ken Nichols, General Manager
by 2020 RAM 1500 LIMITED Owner on 03/02/2022Verified Service
Had made an appointment for oil change and tire rotation. Took my truck straight back and had it back in about 2 hours.
by 2018 JEEP CHEROKEE LATITUDE PLUS Owner on 01/16/2022Verified Service
They leave you car less, claims its always an waitlist for a loaner car while they have your car more than 24hrs up to a week or more like you suppose to be okay with that. But so far hopefully they done the job that was needed to be done.
by 2015 CHRYSLER TOWN & COUNTRY TOURING ED Owner on 12/07/2021Verified Service
i have problems with the locks that is on extender warranty.
thhhey tried to charge me 1400.00 or 144.00 becaused I refused the servi cxe that is suppose to be covered
by 2017 RAM 1500 ST Owner on 11/13/2021Verified Service
Had appoimtment for oil change and tire rotation. spent 3 1/2 hours there! what good did it do to have an appointment? And they weren't even that busy! Not happy!!
by 2016 CHRYSLER 200 LIMITED Owner on 07/15/2021Verified Service
Excellent customer service!! Dropped my car off on my lunch break at 12:30pm and the were done when I got off work at 5:00pm. Excellent work
by 2020 RAM 1500 LIMITED Owner on 07/05/2021Verified Service
I needed to get an oil change. I was explained the various plans that I asked about. I chose the one best suited for me and was told about 1-2 hours. They were right ! I was on my way in under 2 hours and pleased with my service.
by 2020 CHRYSLER PACIFICA TOURING L PLUS Owner on 04/03/2021Verified Service
Pathetic customer service, arrogant staff. Got it back to dealer where I purchased the vehicle and 6 hours later problem was found. Crown supposedly couldnt find the issue. Hard to find a issue when you wont try.
by 2015 DODGE CHARGER Owner on 08/23/2020Verified Service
Everything went well except for only every time I leave my car they never have a user car a available got to do better but other than that everything was great
by 2017 JEEP GRAND CHEROKEE LAREDO Owner on 05/18/2020Verified Service
Great experience! Service Adviser Jason is always professional and exceptionally helpful! I highly recommend!
by 2018 FIAT 124 SPIDER CLASS/LUS/ABAR Owner on 02/22/2020Verified Service
They took care of my car, however, they kept it for three days for a simple issue merely because they had someone quit and didn't bother to call me or answer my messages about the status of my car.
