by 2023 NISSAN ROGUE SV Owner on 11/06/2024Verified Service
I asked for the tire rotation and service was declined due to not enough millage also very poor customer service my was serviced on time however my consultant took his lunch break without letting other people know to take over his customer. I had to ask to give me my vehicle because nobody knew were it was while I was told them that I've been staring at it for a while
by Charlie Clark Nissan Brwn on 11/06/2024
Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
by 2020 NISSAN PATHFINDER S Owner on 09/19/2024Verified Service
What is there not to like about the service you guys provide my service advisor Rudy Herrera is a very knowledgeable person and very attentive at all his customers from taking us tacos or popcorn to offering us waters and letting us know everything that is going on with our car and constantly checking up on us thru wait there at the lounge area once again thanks Charlie Clark for haveing people like Rudy Herrera working for you
by Charlie Clark Nissan Brwn on 09/20/2024
We strive for 100% satisfaction, and it is great to see you had a positive experience with our team here at Charlie Clark Nissan Brownsville. Please don't hesitate to reach out if there's anything additional we can do for you :)
by 2023 NISSAN PATHFINDER SV Owner on 09/02/2024Verified Service
Gentlemen that received us at the counter was rude and was not in a good mood that day. After our vehicle had its service done we went up to tell him that our vehicle had already been parked outside the garage for a couple of minutes and gave us the run a round. We had to tell another person to help us get the service paid.
by Charlie Clark Nissan Brwn on 09/03/2024
Hi, we regret to hear that you had this experience with us. Thank you for bringing this matter to our attention. We will you use your comments to refine our efforts. Please don't hesitate to contact us if you have any further issues or concerns.
by 2019 GMC ACADIA SLT-1 Owner on 05/19/2024Verified Service
As always an incredible experience
Always always greeted before you even get out your car..direct you even escort you to the area you need to be..offer you water and coffee even to offer to get your coffee ready. All of this attention does wonders to your soul. I truly appreciate Charlie Clark and his whole staffThank You
by Charlie Clark Nissan Brwn on 05/20/2024
Hello, we are so pleased you enjoyed your visit to Charlie Clark Nissan Brownsville :)
by Sharon C. on 04/08/2024Verified Service
Did not honor the appointment time and service took hours. Asked them to take my car next or I would leave. Did not give me the special discounts, saw them in my email the next day. Left grease marks on the dashboard. Interior of building was crowded, outdated, and dirty.
by Charlie Clark Nissan Brwn on 04/09/2024
Sharon, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
by 2022 FORD F250 SUPER DUTY Shopper on 03/25/2024Verified Purchase
Couldn't have been better. They were very professional and courteous. I came from out of town and they picked me up at the airport, answered my questions, processed paperwork and got me on the road in my vehicle in short order. Easy to deal with, no hassle, no pressure, no upsells, no surprises!!
by Charlie Clark Nissan Brwn on 03/26/2024
We're glad you had such a wonderful experience with us. If you have any questions, please give us a call. We're always happy to help :)
by 2019 INFINITI QX50 ESSENTIAL/PURE Owner on 02/09/2024Verified Service
The people nice however, my car is not running as smooth as it used to. My drive is very harsh and sound like a new problem have been created oh and I spent 750.00 all in ONE day. I should've went to infinity because they know my car. Not a happy customer
by Charlie Clark Nissan Brwn on 02/11/2024
we regret to hear that you are displeased with your recent experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (956) 214-2560. We look forward to hearing from you.
by 2020 NISSAN TITAN SV/SL/PRO-4X/PLAT Owner on 12/19/2023Verified Service
I've never had a bad experience when I take my truck in. Aurelio explains everything in detail and double checks when the work is complete. He keeps me informed during the repair. I would recommend anyone to go to Charlie Clark Nissan in Brownsville.
by Charlie Clark Nissan Brwn on 12/20/2023
We're happy you found our staff to be so supportive during your experience here at Charlie Clark Nissan Brownsville :)
by 2020 NISSAN FRONTIER S/SV Owner on 03/23/2023Verified Service
Buen servicio, nos atendió muy bien el joven, ya. Nos estaban esperando desde el momento que sabían que teníamos cita. Muchas gracias por el apoyo y atención, esta pendiente llevar mi camioneta, antes agendare cita para que le chequen las puertas sus empaques, se están cayendo
by Charlie Clark Nissan Brwn on 03/24/2023
we are very happy to have provided you with a positive experience :)
by 2022 NISSAN ALTIMA SV Owner on 03/10/2023Verified Service
Su servicio de mecánicos es malísimo y pésimo
Ni lo que pagamos en el carro y todavía pagamos los servicios que hacemos y esperar a que nos den una cita ejemplo hablé por un cambio de balatas y una rotación y me dijeron que no hay citas hasta la otra semana y quieren 5 estrellas ustedes opinen
by Charlie Clark Nissan Brwn on 03/13/2023
Thank you for bringing this to our attention. We will use your comments to refine our efforts.
by 2018 NISSAN SENTRA S/SV/SR/SL Owner on 02/19/2023Verified Service
Was disappointed to see they dont really check the vehicle. I purchased a brand new air filter for my vehicle and installed it minutes before going for my oil change. In their vehicle report they mentioned that my air filter needed attention and that it was filthy. Literally brand new with a receipt to prove it. Disappointed to know that their work and their word is questionable.
by Charlie Clark Nissan Brwn on 02/20/2023
We truly appreciate your honest feedback. Our Service Manager Eddie Villarreal would really like to speak with you more regarding this matter. Please reach out to him at (956) 214-2560. We look forward to hearing from you.
by 2013 NISSAN SENTRA S/SV/SR/SL Owner on 07/18/2021Verified Service
Excellent customer service in addition to great work done on car each time we've gone. It's always a pleasure doing business with service advisor, Murdoch. He explains services in detail, answers our questions but most of all has a great, caring personality which to us, makes all the difference.
by Charlie Clark Nissan Brwn on 07/19/2021
Mr. Limon, we're happy to hear you had such a positive experience with Murdoch on your recent service visit. We sincerely thank you for the positive review, and look forward to seeing you again soon!
by 2014 NISSAN VERSA S/S PLUS/SV/SL Owner on 06/24/2021Verified Service
It was a maintenance routine visit, it need it, motor oil, change, n - front brakes,replacement with It was exactly what they did with a brake fluid flush, my versa stills running ok on the city streets ,personally I don't trust anybody else, no time for losing time. Or wasting money's
by Charlie Clark Nissan Brwn on 06/30/2021
Thank you for taking the time to let us know how we did. If you need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2019 NISSAN SENTRA S/SV/SR/SL Owner on 06/18/2021Verified Service
Honestly, I am not 100% sure if it was a good service or not, as a customer people don't have a chance to see if they really make the proper inspections as well as the oil change because customers are not allowed to go into the shop to verify by themselves the quality of the job they make in the vehicles.
by Charlie Clark Nissan Brwn on 06/23/2021
Mr. Rios, we appreciate your feedback. On your next visit, feel free to let your advisor know you would like to see your vehicle while being worked on and we will do our best to accommodate your request and station it in one of the work stations by the service window in our waiting area. We want to make sure you are 100% sure of the quality of the job we are performing on your vehicle. Your satisfaction is our top priority. Please feel free to contact our Service Manager Eddie Villarreal at 956-214--2560 if you have any questions or concerns.
by 2020 NISSAN ALTIMA SV Owner on 03/12/2021Verified Service
My experience at Charlie Clark Nissan in Brownsville, was EXCELLENT!!!
All the representatives were very friendly, caring, and helpful.
I was offered some thing to drink, or to eat while I waited for my car to finish.
so, overall my Service Rate is EXCELLENT!!! FOR CHARLIE CLARK NISSAN
in BROWNSVILLE, TEXAS
by Charlie Clark Nissan Brwn on 03/15/2021
2020 Nissan Altima Sv Owner, thank you for your kind review; we are happy to pass along your comments to the team here at Charlie Clark Nissan Brownsville!
by 2014 NISSAN SENTRA S/SV/SR/SL Owner on 11/06/2020Verified Service
I GIVE THAT RATING AS ONLY 1 FRONT CUSHION WAS REPAIRED, MUST BE THE TWO SINCE THEY ARE EQUAL DAMAGED, APART THEY DID NOT RESPOND TO ENGINE FAILURE BECAUSE OF JUST THE LACK OF A SERVICE, WHICH AT NO TIME WAS INDICATED TO ME OF A SERIOUS DECISION.
JESUS MEZA
by Charlie Clark Nissan Brwn on 11/10/2020
Mr. Meza, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Our manager would really like to speak with you more regarding this matter. Please reach out to our service Manager Eddie Villarreal at (956) 214-2560 or feel free to email him your information at eddie@cclarkauto.net. We look forward to hearing from you.
by 2014 NISSAN SENTRA S/SV/SR/SL Owner on 10/31/2020Verified Service
Many parts of my car were left uncleaned. My wife had to show the employee where it was left unvacuumed. My important papers were thrown away in the trash without asking. Compared to last time, the work was completely dissatisfactory.
Thank you for asking my opinion.
by Charlie Clark Nissan Brwn on 11/12/2020
Hi 2014 Nissan Sentra S/sv/sr/sl Owner, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Please reach out to our Service Manager Eddie Villarreal at (956) 214-2500 so we may identify ways to improve your experience. We want to make sure your next visit is a 5 star visit.
by 2017 NISSAN MAXIMA 3.5S/3.5SV/3.5SL/3 Owner on 10/21/2020Verified Service
Went for an oil change and rotation.
They didnt to the rotation 100% sure because of a curves wheel we have. When I got the oil change i had 42600 miles, and they put a sticker on the windshield for an oil change reminder and the sticker said next oil change due at 139000 miles! Now Im not even sure they did the oil change. Frustrating and disappointing ALWAYS.
But i have to do my services there because of warranty
by Charlie Clark Nissan Brwn on 10/28/2020
2017 Nissan Maxima 3.5s/3.5sv/3.5sl/3 Owner, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our Service Manager would really like to speak with you more regarding this matter. Please reach out to Eddie Villarreal at (956) 214-2500 or send him an email at eddie@cclarkauto.net with your contact information. We look forward to hearing from you.
by 2019 NISSAN ROGUE S/SL/SV Owner on 07/15/2020Verified Service
ALWAYS great service!!! I was impressed and completely satisfied with the level of protection during the time I had to wait for my car which btw was not long. The hospitality room well furnished with coffee and snacks as always. And of course the quality of service and explanation of the services available and then provided was excellent.
by Charlie Clark Nissan Brwn on 07/27/2020
2019 Nissan Rogue S/sl/sv Owner, thanks for your praise and kind comments about our team. We can't wait to see you again, have a great day.
by 2023 MAZDA CX-9 GRAND TOURING Owner on 09/09/2026Verified Service
