by 2024 CHEVROLET SILVERADO K1500 LT Owner on 08/21/2025Verified Service
Central Chevrolet's service dept is awesome, I brought my Silverado back for a minor cosmetic problem that was bothering me and Jayson the service writer went above and beyond to rectify it, made me very happy!
by Jessika Gmachowski on 05/18/2026
Thank you for your wonderful feedback! We're thrilled to hear you had a great experience with our service department and that Jayson went above and beyond to resolve the cosmetic issue with your Silverado. Reviews like this are exactly why we love what we do. Jayson and the entire team at Central Chevrolet are dedicated to making every visit from routine visits to buying a new vehicle as easy and enjoyable as possible. We're proud to be West Springfield's #1 Chevrolet dealer and grateful for customers like you. Making you happy is our top priority, and we appreciate your trust in us. We look forward to assisting you again!
by 2018 CHEVROLET TAHOE LT Owner on 08/16/2025Verified Service
Service performed no issues didn't like the fact after service vehicle parked and I could barely get in the vehicle it was that close to a 2500 pickup come on folks little common sense and I am not looking for dings
by Jessika Gmachowski on 05/18/2026
Thank you for the great feedback! We're happy to hear that your service visit performed with no issues. We take every review seriously here at Central Chevrolet, and we're always looking for ways to deliver an even better experience. If anything else fell short of a 5-star visit, please feel free to reach out to us directly we're always here to help. We hope to see you back at our West Springfield dealership soon!
by 2025 CHEVROLET TRAX LS Owner on 08/14/2025Verified Service
Everything was easy and quick. Service people were very friendly. Coffee was also great.
Would not hesitate to go back.
by Jessika Gmachowski on 05/18/2026
Thank you for your feedback! We're happy to hear everything was easy and quick, our service team was very friendly, and you enjoyed the coffee. We appreciate your kind words and look forward to welcoming you back!
by Daniel R. on 08/06/2025Verified Shopper
waited in parking lot 20 minutes nobody came out to help me !!!! my brother in law waited in showroom a while ago to buy a new vette nobody helped him also he walked out!!! central is a joke !
by Jessika Gmachowski on 05/14/2026
Daniel R, thank you for bringing this to our attention. We're truly sorry to hear about your experience this is not the standard of service we hold ourselves to at Central Chevrolet, and we understand your frustration. We'd very much like the opportunity to speak with you personally and make things right. Please contact our general manager directly at 413-781-3400. We take concerns like yours very seriously and are committed to addressing them.
by 2024 CHEVROLET TRAX 2RS Owner on 07/21/2025Verified Service
The service was fine. However, the amount of time for an oil change and tire rotation was too long - over 2 hrs.
by Jessika Gmachowski on 05/18/2026
Thank you for taking the time to share this. We're sorry your experience at Central Chevrolet didn't fully meet your expectations that's never what we want for our customers in West Springfield or anywhere we serve. We'd genuinely like to understand what happened and make it right. Please reach out to us directly at 413-781-3400 and ask for our service manager. Your satisfaction matters to us, and we'd welcome the chance to turn this around.
by 2024 CHEVROLET CORVETTE E-RAY 3LZ Owner on 07/13/2025Verified Service
Great greeting. Easy drop off. Immediately available shuttle home. Efficient, complete, did extra work to get me an inspection sticker. Went above and beyond. Finished early. Best Overall auto service I've ever had. Thank you Central Chev.
by Jessika Gmachowski on 05/18/2026
Thanks so much for the great feedback! We're glad to hear that you received the best overall auto service you've ever experienced with us at Central Chevrolet. Glad to hear you liked the friendly greeting, easy drop off and the convenience of our shuttle ready to go. We are very happy to hear our team was efficient, and that we took care of everything you needed including some extra work to get your inspection sticker, and even finished sooner than expected! We always strive to exceed our customers' expectations and your recognition means a lot. Thanks again for your business with Central Chevrolet and for sharing your experience. We look forward to giving you the same great service every time you come in!
by Darren B. on 07/08/2025Verified Service
Went back for a recall and service, came away with them say Chevy know theres an issue however they haven't got a fix for it and haven't found one in the past year. What a joke!
by Jessika Gmachowski on 05/18/2026
Thank you for sharing your feedback. We're concerned to read about your experience and want to look into this further. Our goal at Central Chevrolet has always been to provide transparent, honest service to every customer in our community. We'd welcome a direct conversation to better understand what occurred. Please reach out to us at 413-781-3400 at your earliest convenience we appreciate the opportunity to address this and do better.
by Jennifer P. on 07/01/2025Verified Service
Kevin was very helpful. He listened to my concerns and had the mechanics do a thorough inspection of my vehicle.
by Jessika Gmachowski on 05/18/2026
Thank you so much! We're thrilled to hear that Kevin took great care of you during your service visit. Comments like yours mean the world to our team here at Central Chevrolet in West Springfield. We've been proudly serving drivers across Western Massachusetts and Greater Hartford for over 55 years, and it's customers like you that make it all worthwhile. We look forward to seeing you again whether it's for your next service visit or your next Chevrolet!
by 2017 CHEVROLET SILVERADO K1500 LT Owner on 06/30/2025Verified Service
Woke up next day with a completely flat tire after getting an oil change and tire rotation. Called and emailed, they ignored. Bunch of losers
by Jessika Gmachowski on 05/18/2026
Thank you for bringing this to our attention. We're truly sorry to hear about your experience this is not the standard of service we hold ourselves to at Central Chevrolet, and we understand your frustration. We'd very much like the opportunity to speak with you personally and make things right. Please contact our general manager directly at 413-781-3400. We take concerns like yours very seriously and are committed to addressing them.
by 2024 CHEVROLET TRAILBLAZER LT Shopper on 05/29/2025Verified Purchase
Mike Camerota was fantastic and super helpful! I was extremely satisfied with my experience here at central chevy!
by Jessika Gmachowski on 05/14/2026
Wow, thank you! Reviews like this are exactly why we love what we do. Mike Camerota and the entire team at Central Chevrolet are dedicated to making every visit from routine visits to buying a new Trailblazer, Equinox, or Traverse as easy and enjoyable as possible. We're proud to be West Springfield's #1 Chevrolet dealer and grateful for customers like you. Hope to see you back soon!
by 2024 CHEVROLET CORVETTE STINGRAY 2LT Owner on 05/23/2025Verified Service
Good, fast service with a smile and a thank you. That's all I ask for and all I ever provided when I was in the service field for 44+ years. That's what Central provides. Thank you!
by Jessika Gmachowski on 05/18/2026
Thank you so much for your thoughtful feedback! We're honored to hear that you appreciate our good, fast service with a smile and a thank you. It means a lot coming from someone with 44+ years in the service field. Providing the same level of care and respect you valued in your career is something we strive for every day at Central. Thank you for your kind words and for choosing us we truly appreciate your support!
by 2024 CHEVROLET EQUINOX RS Owner on 03/30/2025Verified Service
Prompt service with work performed within the stated time
I didn't like the fact that my car has painted wheels and that a dealership like this with a good body shop can't or won't mix paint to touch up a chipped wheel
It is no wonder that imported cars seem to be taking over the car market
by Jessika Gmachowski on 05/18/2026
Thank you for your feedback and for highlighting our prompt service and commitment to completing work within the stated time. We understand your disappointment about the challenge with touching up painted wheels, and we appreciate you bringing this concern to our attention. Your input helps us improve our offerings, and we value your trust and honesty.
by 2020 CHEVROLET SILVERADO K1500 TRAIL CUS Owner on 02/14/2025Verified Service
People I deal with are always exceptionally nice and professional. Problem I have is the price for oil change, tire rotation, etc. I paid $140+ for this service. Too much. May look elsewhere for my next oil change.
Would not recommend this particular service.
by Jessika Gmachowski on 05/18/2026
Thank you for taking the time to share this. We're sorry your experience at Central Chevrolet didn't fully meet your expectations that's never what we want for our customers in West Springfield or anywhere we serve. We'd genuinely like to understand what happened and make it right. Please reach out to us directly at 413-781-3400 and ask for our service manager. Your satisfaction matters to us, and we'd welcome the chance to turn this around.
by 2018 CHEVROLET COLORADO Z71 Owner on 01/23/2025Verified Service
Service advisor was friendly and courteous But how can a tail lite bulb cost one hundred and five dollars to have replaced. I did it myself for five dollars and five minutes. What if I was a old person should have changed for part and installed it as part of the service as a good gesture I don't mean everything but a bulbyou
Could
by Jessika Gmachowski on 05/18/2026
Thank you for your honest feedback and for recognizing that our service advisor was friendly and courteous. We understand your concern about the cost of replacing a tail light bulb and appreciate you sharing your perspective. Your suggestion to offer small services like bulb replacements as a gesture of goodwill, especially for those who might need extra help, is valuable. We'll be sure to share your thoughts with our team as we continually work to improve our service experience.
by 2014 BUICK ENCLAVE Owner on 12/26/2024Verified Service
For future service, they indicated I needed 4WD maintenance for a cost of $460. However, I only have a front wheel drive vehicle. Also, after an oil change, I found a large oil spot on the floor of my garage that wasn't there before the change. Something was not tightened properly.
by 2024 CHEVROLET TRAX 1LT Owner on 11/30/2024Verified Service
Out in less than 2 hours for an oil change, basic preventative maintenance including tire rotation, and a recall/software update. Start were friendly and positive. So glad I bought this Trax from Central Chevrolet and had the opportunity to meet Ryan Trease, he's been a wonderful sales associate. Please keep this excellence going.
by 2017 CHEVROLET SILVERADO K1500 LT Owner on 09/16/2024Verified Service
Service tech spilled oil all over drivers side engine bay and did it clean it up. Oil was also dripping off of oil filter too. I did call the Service Manager to report the situation and she applied a credit to my account for a free oil change the next time I come.
by 2024 CHEVROLET SILVERADO K1500 CUSTOM Shopper on 09/12/2024Verified Purchase
This is the 3rd truck I've purchased from Central Chevrolet. As always I'm pleased with the experience. Easy, painless and simple. They found the truck I wanted, made sure it had all the details that I was looking for and made it happen! Ryan Trease was awesome-a pleasure to work with. Knowledgeable, friendly, professional and helpful.
by Jessika Gmachowski on 05/14/2026
Thank you so much! We're thrilled to hear that Ryan Trease took great care of you during your vehicle purchase visit. Comments like yours mean the world to our team here at Central Chevrolet in West Springfield. We've been proudly serving drivers across Western Massachusetts and Greater Hartford for over 55 years, and it's customers like you that make it all worthwhile. We look forward to seeing you again whether it's for your next service visit or your next Chevrolet!
by 2024 CHEVROLET TRAX 1RS Owner on 08/19/2024Verified Service
The shuttle driver was fantastic! The girl that booked my appointment apparently doesn't know to offer this service to people who can't leave their car. It took 3 calls to arrange this recall service. It would have taken 1 call had she offered the shuttle service.
by 2016 CHEVROLET SILVERADO K2500HD LT Owner on 05/18/2024Verified Service
CONSISTANT QUALITY WITHOUT COMPROMISE CUSTOMER SERVICE ALWAYS !! GREAT PRICE AND IT WAS NICE WORKING WITH SERVICE WRITER !! AND MECHANIC WAS VERY HELPFUL AND KNOWLAGEABLOF MY VEHICLE !! THANKS AGAIN FOR HAVING A GREAT TEAM OF PEOPLE TO HANDLE MY TRANSPORTATION NEEDS !@
