by 2017 CADILLAC XT5 LUXURY Owner on 12/23/2020Verified Service
Victor Santana shepherded our XT5 through the service procedure smoothly and efficiently. Always a pleasure being helped by Vic.
by 2018 CADILLAC CT6 LUXURY Owner on 12/07/2020Verified Service
Brogan always provides excellent service. Ronald the service technician I usually deal with handled the service and is always friendly and makes sure my care is serviced correctly for what I bring it in for and that the service is done quickly.
by 2017 CADILLAC XT5 PLATINUM Owner on 09/08/2020Verified Service
everything was great except that it took a little longer to get the car back than originally anticipated.
by Ted H. on 05/20/2020Verified Shopper
very professional, higher level than surrounding Cadillac dealers, who are frustrated by quarantine. not Brogan. HOORAY for them. PLZ DO SOMETHING NICE FOR THEM, they deserve it.
pennywise sedan service, llc happy summer
by 2018 CADILLAC ESCALADE ESV LUXURY Owner on 12/27/2019Verified Service
Bad bad bad my was there for 2 months was no reason no part available for 40 day and labor more 3 weeks
by 2007 CADILLAC ESCALADE LUXURY Owner on 06/16/2019Verified Service
Excellent service and I'm always happy with service Consultant Tony Idone, he is very professional and will tell you if something needs repair or replace. I only trust the Brogan Cadillac to service my Escalade.
by 2014 CADILLAC XTS PREMIUM Owner on 04/13/2019Verified Service
I worked with John. He's the best. He really helped me understand my vehicle, a 2014 XTS Vsport, twin turbo
by Norbert A. on 04/13/2019Verified Shopper
Great attention to detail about the car that I was looking for, unfortunately by the time I made a decision the car was sold.
by 2011 CADILLAC CTS LUXURY COLLECTION AWD Owner on 04/03/2019Verified Service
Brogan Cadillac Always have performed Excellent Service on Cadillacs and their staff is very professional and friendly.
Love Brogan Cadillac for all my service needs !!!!!
by 2005 CADILLAC C/T CTS HI FEATURE Owner on 12/04/2018Verified Service
Refused to give me report of multi point inspection which is supposed to list recommended service/repairs. Must take vehicle to another shop because something is wrong after the oil change.
by 2015 CADILLAC CTS LUXURY COLLECTION AWD Owner on 09/22/2018Verified Service
Exceptional service!!Tony the service advisor is the best,always making sure our car is taken care of the right way.
by 2022 CHEVROLET SILVERADO K1500 ZR2 Shopper on 07/29/2024Verified Purchase
Best experience ever! Would highly recommend from start to finish they exceeded my expectations
by Brogan Cadillac Co. on 07/30/2024
We are pleased to hear that our service here at Brogan Cadillac exceeded your expectations! Thanks for sharing your positive feedback!
by 2016 CHEVROLET CORVETTE Z06 3LZ Shopper on 07/20/2024Verified Shopper
Took over 5 days to get an answer to a question, by then the car was gone
by Brogan Cadillac Co. on 07/22/2024
I'm sorry to hear our team did not follow up about the vehicle before it was sold. We would still be grateful for the opportunity to earn your business and invite you to reach out if you'd like to discuss our available inventory. Please give me a call anytime. Thank you, Nicole Ely - Customer Service Manager - 973-785-4300
by 2021 CADILLAC XT5 PREMIUM LUXURY Owner on 07/18/2024Verified Service
Excellent service. Kept me informed of the work being completed.
by Brogan Cadillac Co. on 07/18/2024
Thank you for your confidence in Brogan Cadillac! We appreciate your business.
by 2021 CADILLAC XT5 PREMIUM LUXURY Owner on 07/08/2024Verified Service
Excellent service! Would recommend to friends!
by Brogan Cadillac Co. on 07/08/2024
We're glad you had an excellent time working with us! We appreciate your recommendation and hope to see you again at Brogan Cadillac.
by 2020 CADILLAC XT5 PLATINUM PREMIUM LUXU Owner on 06/11/2024Verified Service
Was very happy with the service. Looking forward to the next visit.
by Brogan Cadillac Co. on 06/12/2024
We're grateful to have you as a Brogan Cadillac customer. Thanks for the review!
by Richard S. on 05/31/2024Verified Purchase
Great experience. I was out of state and they made the sale easy.
by Brogan Cadillac Co. on 05/31/2024
We're glad to hear working with our team was a breeze, Richard! We appreciate your business and hope you'll consider Brogan Cadillac again in the future. Enjoy the new ride!
by 2023 CADILLAC ESCALADE ESV LUXURY Owner on 05/29/2024Verified Service
They Take care of the Changing oil and Tire Rotation and Wheel Aligned
by Brogan Cadillac Co. on 05/29/2024
Thank you for choosing Brogan Cadillac for your service needs! We appreciate your review.
by 2021 CADILLAC XT4 PREMIUM LUXURY Owner on 05/26/2024Verified Service
I was informed that a part was needed, which would take approximately 2 days. I had a work trip and told the service agent I'd be back in 4 days. I did not hear from them at all. I called several times after the 2 days for updates and Wayne finally called to say the part did not arrive so they need to keep my car another 5 days! after many calls and service managers on day 7 they gave me a loaner Only because I showed up there for MY car. Not a good experience and I was vocal about it!
by Brogan Cadillac Co. on 05/27/2024
Thank you for sharing your experience. It's clear that we fell short in communication and timely service, which is not the standard we strive to maintain. We apologize for any inconvenience this caused during your work trip and appreciate your patience. If you'd like to discuss this further or have additional concerns, please reach out to me with your contact information so I can address your concerns directly. Thanks, Nicole Ely - Customer Service Manager - 973-785-4300
by 2002 GMC YUKON Owner on 05/21/2024Verified Service
TOOK A BIT LONGER THEN EXPECTED
by Brogan Cadillac Co. on 05/21/2024
Thank you for your patience and for taking the time to leave Brogan Cadillac a four-star review. We hope to assist you again down the road and deliver a quick visit. See you then!
