Nice car with very good sales person. Sales manager and unwilling to remove window tinting few of $399 and doc fee of $699. Sales manager was also rude after we walked out on dealership in subsequent call. We decided to purchase the vehicle from CarMax.
by Scott M. on 06/17/2025Verified Shopper
Not engaged with any conversation during test drives one line answersthe thing that was unbelievable to me is how dirty in and out the cars were that they presented for me to test drives! Dirty dashes.. footprints of dirt everywhere.. exterior filthy I'm in sales and would never present anything like that
by Jason B. on 05/12/2025Verified Purchase
Very good experience all the way around. A minor hiccup on communication between the web sales and inside sales teams. That caused some delay in our processing. However, the process was very good otherwise. Would definitely consider this dealership in the future. This dealership is an all used vehicle dealership, so they have a large selection of different manufacturers to choose from.
by Jeff M. on 04/06/2025Verified Purchase
Excellent price for a 21 transit van my sales experience was top notch Natalie was my sales representative and Larry was my Finance person both where very low pressure they got me in and out fast if your in the market for a new vehicle I recommend to stop in to Bill Luke.
by Doug B. on 03/02/2026Verified Shopper
Sent two emails to sales manager and zero response. Probably would have purchased vehicle but not now.
by Charlie P. on 02/06/2026Verified Shopper
Not willing to negotiate prices on dealers end. all I wanted was a solid out the door price that reflected the number that I had in mind before I went into test drive and I never heard back from them.
by Yvonne M. on 01/06/2026Verified Purchase
The only thing we didn't like was the 3+ hour wait to get the paperwork signed. Our salesman and other staff were great.
by Donald H. on 12/06/2025Verified Shopper
Great sales reps. and no pressure. Car did not fit my needs but they will keep looking for a fit for me. Thanks
by Julie Fitzgerald on 12/16/2025
Thank you for your feedback! We're glad to hear that you had a positive experience with our sales team. Please reach out anytime as we continue the search together to find the vehicle that best fits your needs.
by Youssef J. on 11/21/2025Verified Purchase
i like self employed because i have experience more than ten years
i don't like pay check because of i can't control my shift
by Michael S. on 09/29/2025Verified Purchase
Looking at a Tesla, had reservation but when we got there, it was sitting at 2%. We had to wait for it to charge up before taking test drive.
by Chris W. on 08/04/2025Verified Shopper
They say no hidden fees, except as $399 "lifetime tint" fee and a $699 "document" fee. These fees are ridiculous and stopped me from any further conversation with this dealership. They are profit fees.
by Kay S. on 03/10/2025Verified Shopper
I used the chat feature to check availability of the vehicle. An appointment was made to do a test drive the next day. When I arrived at the dealership it was a bit confusing since the internet team doesn't go on test drives, so they assigned another sales person. The vehicle didn't turn out to be the one for me, so we left after the test drive. The sales people were all nice and they did follow up with me.
by Cliff L. on 01/30/2025Verified Shopper
These people are a JOKE....Do NOT do business with this dealership, I had explained to several salespersons what I needed in order to made a purchase from them. 1: # An out-the-door price...2: # Information about the warranty 3 :# Sales tax as I am in Sierra Vista, AZ. 4: # Value on my trade - in.
After 3 weeks of waiting for someone to get me the answers that I need....I will no longer waste my time. RUN....from these people !!!
by Billy M. on 06/17/2024Verified Shopper
Went to pick up the vehicle and they called me back 5 minutes before I left to say that it was already sold. They played games for 2 days saying that it wasn't ready and didn't tell me that someone else was interested in buying it. I had to contact my bank to tell them not to cut the check because it was sold.
by Eric P. on 04/04/2024Verified Shopper
Salesperson was nice, professional but the cars they have are manufacturer buybacks or in other cases rentals. They may also have trade ins or auction cars. It's just my preference to buy from a new car dealer that handles that make of car. So, I did not pursue a purchase at Bill Luke.
by Heather A. on 03/18/2020Verified Purchase
The salesperson was very knowledgeable and friendly. He was upfront and honest about our trade-in value and throughout the entire process. The price that was listed on the internet was consistent with the price we were quoted in-person. It truly was a no-haggle price. The finance person was also very professional, friendly and upfront about any additional costs.
by Julie Fitzgerald on 03/24/2020
We cannot thank you enough for taking the time to share your experience with us! Providing 5-star customer service is our top priority, which is why we're happy to hear you received just that!
by Fabio S. on 01/03/2020Verified Purchase
Met with Luis Ruiz and he showed me some Ram 1500's that I was looking for. He was very friendly and knowledgeable and walked me through the process very efficiently. I liked the experience and got in and out very quickly with my 2019 RAM 1500 SLT with 5.7 liter hemi in black which is exactly what I was looking for.
by Julie Fitzgerald on 01/07/2020
Thank you so much for the wonderful 5-star review, Fabio! We are happy to hear you enjoyed your experience. Enjoy your truck!
by Karl K. on 11/06/2019Verified Shopper
The internet sales person contacted me and answered my questions was very Polite and wanted to know if there was anything else she could help me with but at the time there wasnt anything else we needed. I was very pleased with this experience and they didnt ask for my phone number but were happy with the email connection. Thank you
by Julie Fitzgerald on 11/12/2019
Karl, we are so happy you enjoyed your experience and appreciate your review. Please let us know if there's anything we could have done to earn a 5-star review. Please give us a call at 480-676-6699 and ask to speak to a member of our management team. Thank you, Karl!
by Michael J. on 10/31/2019Verified Shopper
They were very helpful and responsive with information and pictures. Unfortunately the vehicle did not pass there standards and would be sent to auction. I appreciate that honesty and integrity that they would not sell me a lemon just to make a sale. I will check back with them in the future.
by Julie Fitzgerald on 11/01/2019
We're so glad your car search brought you to Bill Luke Santan! We receive new shipments of cars almost every day and are bound to have the right car for you! Please call us, should you have any questions about cars we may have on our lot, at 480-676-6699 and ask for a Sales Professional. Thank you for your feedback, Michael!
by Jodi E. on 07/10/2019Verified Shopper
I was in communication all week trying with the internet sales to get the process as far along as possible. This way I could just come in and complete paperwork and be in and out. This did not happen. I might as well have had zero communication with them! It was extremely frustrating and a waste of time. I will not be returning to that dealership!
by Maryssa Tercero on 07/15/2019
Jodi, We are very sorry to hear of your experience. We are unable to reach out to you as we cannot find your contact info in our system. If you could give us a call at your earliest convenience at 480-676-6699 and ask to speak to a member of our management team, we'd greatly appreciate it. We appreciate your feedback and look forward to your call.
