by 2024 TOYOTA GRAND HIGHLANDER LIMITED/ Owner on 04/27/2026Verified Service
The service and the service advisor were both great
by Bill Estes Toyota on 04/27/2026
Hi, we are delighted to see this rating! Have a great day!
by 2021 TOYOTA SIENNA LE Owner on 04/20/2026Verified Service
Good and efficient. Professional.
by Bill Estes Toyota on 04/21/2026
Hello 2021 TOYOTA SIENNA LE Owner, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
by 2023 TOYOTA TACOMA DOUBLE CAB/SR/SR5/ Owner on 04/16/2026Verified Service
Service always great nice facility easy in and out!
Sami best service adviser
by Bill Estes Toyota on 04/17/2026
Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
by 2010 TOYOTA PRIUS Owner on 04/12/2026Verified Service
Excellent service, great communication.
by Bill Estes Toyota on 04/13/2026
2010 TOYOTA PRIUS Owner, thank you for taking the time to leave us this positive review! Have a wonderful day!
by 2021 TOYOTA HIGHLANDER PLATINUM Owner on 04/08/2026Verified Service
Great job as always.
Quick Accurate Service.
Great Price
by Bill Estes Toyota on 04/08/2026
Thank you 2021 TOYOTA HIGHLANDER PLATINUM Owner! We hope to be of service to you again!
by 2019 TOYOTA CAMRY L/LE/XLE/SE/XSE Owner on 03/24/2026Verified Service
The tech made me aware of the expected time involved up front.
by Bill Estes Toyota on 03/25/2026
Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
by 2011 TOYOTA AVALON/LIMITED Owner on 03/21/2026Verified Service
First the positive:
They fixed the vehicle check engine light issue. They also informed us that they have checked belts and topped all fluids. Very nice facility and the service staff was very receptive. At the time of dropping the vehicle we knew the check engine light was due to Oxygen sensor issue. We wanted them to replace this because we already had the issue diagnosed with another Toyota dealer. But the service person that attended our vehicle told us they can't go by what we knew, and they have to run the diagnostic themselves which is a fair point. They told us if we get the work done the diagnostic charge will be waived.
Now the issue I have.
And since we had $200 dealer coupon we agreed. Before the work got done, they contacted with the estimate for the job. We already had a job estimate for the same from the other dealer, but the estimate was done in 2004. The parts and labor for the work from the other dealer was about $265. Given the inflation for parts and labor after 2 years I understand if the estimate was little higher. But the estimate for this particular job was over $500 here. Unfortunately, I could not bring this issue at that time because the paperwork for the first estimate was not with me at that time. After the work got done and when I found out how high the charges were for parts and labor for the same work, I contacted the dealer. They asked me to provide the picture of the estimate from the other dealer which I did. They were very prompt in getting back to me about this discrepancy and told me this is a different O2 sensor and was hard to get to. At this point I am not sure if there are 2 O2 sensors that had to be fixed. This explanation is not convincing. Since I don't know much about the engine intricacies, I am not in a position to argue with them having to install a different O2 sensor than the one I had for an estimate from the other dealer. For raising this issue, they at least appeased me with a $50 credit. This experience has left me with lot of doubts about the issue and if they are really honest with me. Only power I have with me now is not go there for vehicle servicing.
by Bill Estes Toyota on 03/24/2026
Thank you for taking the time to share such detailed feedback. I appreciate you recognizing that your concern was resolved and that our team was receptive throughout the visit. I also understand how a significant difference in pricing compared to a prior estimate would raise questions. While repair costs can vary depending on the specific sensor location, labor time, and parts involved, it's important that our explanations are clear and leave no doubt about what work was performed and why. I'm glad our team followed up promptly and applied a credit, but I would welcome the opportunity to review your repair order with you line by line to ensure everything is fully understood and transparent. Please feel free to reach out to me directly so we can discuss this further. Best, Joey Roby General Manager mroby@billestes.com 678-315-9091
by 2013 TOYOTA HIGHLANDER LIMITED Owner on 03/16/2026Verified Service
My service representative was really nice & helpful
by Bill Estes Toyota on 03/17/2026
Thank you for taking the time to leave us this positive review! Have a wonderful day!
by 2025 TOYOTA RAV4 XLE PREMIUM Owner on 02/27/2026Verified Service
Friendly knowledgeable staff and clean facility
by Bill Estes Toyota on 02/27/2026
Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
by 2019 TOYOTA RAV4 LE Owner on 02/26/2026Verified Service
Because I need a oil so I made the appointment
by Bill Estes Toyota on 02/26/2026
Hi, we are delighted to see this rating! Have a great day!
by 2008 TOYOTA CAMRY HYBRID Owner on 02/25/2026Verified Service
Prompt and Professional service - Bri did fine job coordinating the install of the new battery
by Bill Estes Toyota on 02/26/2026
:-) Wow! Thank you for rating us so many stars!
by 2025 TOYOTA 4RUNNER SR5/LIMITED/TRD S Owner on 02/12/2026Verified Service
Superfast service and very friendly service rep, Sam.
by Bill Estes Toyota on 02/12/2026
Thank you again for taking the time to let us know how we did!
by 2019 TOYOTA RAV4 LTD Owner on 01/18/2026Verified Service
The service performed on my car was totally fine. The bill was not. When I returned home, I found a postcard in my mailbox from you folks offering escalating savings depending on what I spent, and offering a complimentary application of disinfectant. I looked at my bill. No discount, and no disinfectant. My bill was $348.92 before tax, which should have yielded a $25 discount. You also serviced a Recall issue, free to me of course but something that Toyota paid you to do, I'm sure. So the "full bill" was probably double what I paid. Missing out on $25 (and the disinfectant) isn't the end of the world, but for a retired couple on a fixed income in today's world, $25 dollars matters. Certainly the Advisor that checked me in and out knew about the offer, but never mentioned it and never applied it. My car is a 2019 and out of warranty now, yet I still go the extra mile and pay the extra costs of dealership service. A little disappointing you didn't go the extra mile for me in return. BTW - I had the service done 1 day BEFORE expiration of the coupon, so it was an active offer at the time of my service.
The shop followed up immediately after posting this review and has subsequently issued the $25 discount I missed out on at the time they performed the service on my car.
by Bill Estes Toyota on 01/19/2026
Thank you for your feedback. We're glad the service met your expectations, but we're sorry the coupon offer wasn't honored. We understand how important every dollar is and regret the oversight. Please contact us so we can look into this further and work toward a resolution. Andrew Moore, Service Manager Bill Estes Toyota 317-919-7515
by 2017 TOYOTA RAV4 LIMITED/SE/PLATINUM Owner on 01/13/2026Verified Service
The cost! Wasn't prepared financially to pay the cost.
by Bill Estes Toyota on 01/13/2026
2017 TOYOTA RAV4 LIMITED/SE/PLATINUM Owner, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
by 2010 TOYOTA PRIUS Owner on 01/11/2026Verified Service
Service members were helpful and efficient.
by Bill Estes Toyota on 01/11/2026
Hello, we are happy to see that your customer experience was a positive one! The team here is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!
by 2019 TOYOTA RAV4 XSE Owner on 01/04/2026Verified Service
Great communication; very reasonable wait time.
by Bill Estes Toyota on 01/04/2026
2019 TOYOTA RAV4 XSE Owner, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
by 2025 TOYOTA 4RUNNER SR5/LIMITED/TRD S Owner on 12/16/2025Verified Service
Great communication and timely repair. Friendly service rep
by Bill Estes Toyota on 12/16/2025
2025 TOYOTA 4RUNNER SR5/LIMITED/TRD S Owner, thank you again for taking the time to let us know how we did!
by 2023 TOYOTA CAMRY XLE Owner on 12/08/2025Verified Service
Our technician BJ was excellent!! Explained everything in detail. Thank you!
by Bill Estes Toyota on 12/08/2025
Hello 2023 TOYOTA CAMRY XLE Owner, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
by 2019 TOYOTA RAV4 XLE/XSE Owner on 12/04/2025Verified Service
Courteous. Knowledgeable Kept informed of progress via text.
by Bill Estes Toyota on 12/04/2025
Thank you Mfmetz3@gmail C.! We hope to be of service to you again!
by Ahamed H. on 11/14/2025Verified Service
absolutely best one for Toyota's out there
by Bill Estes Toyota on 11/15/2025
Thank you again for taking the time to let us know how we did!
