by 2021 KIA TELLURIDE EX Owner on 08/24/2024Verified Service
Love the speed and attention, appreciate the updates. I don't like that I keep having to remind them of my maintenance package each time I visit. Given all the info Beyer Kia has, that should be at the top of the list.
by Adrian Camacho on 08/26/2024
Thank you for the positive feedback! As a leader in the market for customer service satisfaction, we value your feedback and will use it to improve the customer experience with our company. - The Management Team
by Mike F. on 08/16/2024Verified Service
A little bit of confusion with the diagnosis. Just needed software updated, no hardware as originally recommended. Staff is very polite, service was completed on time (same day). Thank you.
by The Management Team on 08/21/2024
Hello,
Thank you for your feedback. We are glad to hear that your overall experience was good. We will continue to strive for improvement.
by Andreas Hake H. on 08/14/2024Verified Service
This was an excellent service. The Tim elf the appointment was respected, the service was quick and the staff professional and knowledgeable. The car was returned well-cleaned from the inside and outside.
by Adrian Camacho on 08/15/2024
Thank you for the positive feedback! We're glad to hear you had an excellent experience with our team - The Management Team
by 2020 VOLVO XC40 T5 MOMENTUM Owner on 08/10/2024Verified Service
There was nothing not to like!
Courteous service like I have not encountered in years of buying cars. Thanks again to the impeccable service advisor Craig. who went out of his way to make sure all was taken care of in a timely and fair manner.
by Adrian Camacho on 08/12/2024
Thank you for the positive feedback! We're glad to hear you had an excellent experience with Craig - The Management Team
by 2022 VOLVO XC40 T5 MOMENTUM Owner on 08/03/2024Verified Service
Excellent customer service. Don Beyer Volvo Falls Church has an excellent staff throughout its organization, who efficiently service my vehicle and provide me with exceptional customer service and support.
by Adrian Camacho on 08/09/2024
Thank you for the positive feedback! We're glad to hear you had an excellent experience with our team - The Management Team
by 2017 KIA SPORTAGE EX Owner on 08/02/2024Verified Service
Everything was great. The only thing that was off is no one let me know when the part was in. I finally called when I did not hear from anyone after 3 weeks. Not a big problem but did not seem up to their normal outstanding customer service.
by Adrian Camacho on 08/02/2024
Thank you for the positive feedback! We're glad to hear you had an excellent experience with our team - The Management Team
by 2016 KIA FORTE EX Owner on 07/15/2024Verified Service
Professional, efficient, courteous. This is a great dealership and wonderful maintenance/service location.
by Adrian Camacho on 07/23/2024
Thank you for your kind words! We're thrilled to hear that you found our dealership and service location to be professional, efficient, and courteous. Your satisfaction is our top priority! - The Management Team
by 2024 LAND ROVER RANGE ROVER SPORT SE Owner on 07/15/2024Verified Service
Excellent. The service rep, Ash, quickly had the problem diagnosed, part ordered and had me in a loaner and back to my day within .30 minutes. Vehicle repaired once part received and back to me within a couple days. A satisfied customer!!!
by Adrian Camacho on 07/23/2024
Thank you for the fantastic review! We're delighted to hear that Ash provided efficient service and ensured everything was taken care of quickly. We're glad you're a satisfied customer! - The Management Team
by 2020 KIA SPORTAGE LX Owner on 07/14/2024Verified Service
Took car into have it detailed, as their prices competitive with other detailing services. Went great, car looked great,
by Adrian Camacho on 07/23/2024
Thank you for your feedback! We're thrilled to hear that you were pleased with our detailing service and that your car looked great. Thank you for choosing Beyer Volvo Cars Falls Church! - The Management Team
by 2016 KIA SORENTO SX/SX LIMITED Owner on 03/06/2024Verified Service
Service itself was good. However, scheduling was difficult. Service manager never called me back and when I did get an appointment by going over to the shop, I was unable to get a loaner as they were only scheduling loaners for service that took more than one day.
by 2020 KIA FORTE GT LINE/S Owner on 03/04/2024Verified Service
I'm a Completely Satisfied Customer! Chris P. the Service Manager & Oliver the Service Advisor, are The Absolute Best! They're very Professional, Knowledgeable, Courteous! & Also Friendly to all of their customers! Keep doing an Outstanding job guys! Mary Miller,
by 2012 KIA FORTE EX Owner on 01/27/2024Verified Service
Beyer Kia has the best service center I've been to. The service is excellent and they have a mobile tracking system so you can see your service status in real time. If additional services are needed, they always ask if you want to have them done, and share estimated cost, before proceeding. I have peace of mind that Beyer Kia will do a great job every time.
by Shireen Alkhairy, Brand Manager on 02/05/2024
We appreciate you taking the time to leave a rating and your feedback!
by 2022 VOLVO XC90 T8 RECHARGE INSCRIPT Owner on 12/28/2023Verified Service
Ryan has been consistently helpful with getting my car services completed! He is very accommodating when I need something done urgent and he has been so helpful going beyond his duty to put my ski rackets on for my car even though it's not in his duty to do. He has been so courteous and helpful I really appreciate all he does!
by Pete Kesterson, General Manager on 01/02/2024
We are delighted that you had a great experience with us. It is our goal to deliver exceptional experiences to our clients. Thank you for taking the time to rate us!
by 2022 VOLVO XC40 T5 MOMENTUM Owner on 12/23/2023Verified Service
I purchased my XC40 at Beyer Volvo and Kia and only have service completed by them. Their customer service is excellent and their communication (in person, phone, text, email or chat) is awesome. I always wait at the dealership during a service for my vehicle and their customer waiting area is very comfortable and exceptionally clean. Excellent staff, service and facility.
by Pete Kesterson, General Manager on 01/02/2024
We are delighted that you had a great experience with us. It is our goal to deliver exceptional experiences to our clients. Thank you for taking the time to rate us!
by 2016 KIA SORENTO SX/SX LIMITED Owner on 12/01/2023Verified Service
Dealership had my car for over a month. This is after the first service performed on my car. Turns out there was a bigger issue that they didn't diagnose properly. Was about to be charged $3k for motor issues. I had inform them this was a certified pre-owned car bought from THEM 4 years prior. Car still had problems starting. Have to hold key fob on keyless ignition to get car started. They assured me this issue was resolved.
by 2018 VOLVO S60 INSCRIPTION/PREMIER Owner on 11/02/2023Verified Service
There was nothing bad about the 60,000 mile service but nothing exceptional about. They checked all the boxes but made no comments, I.e., tire wear, issues to watch for. Hard to imagine a five/year old car is perfect. However, they did their jobs and were not rude if not talkative.
by The Management Team on 11/06/2023
Hello, thank you for bringing your concerns to our attention. We want to assure you that our customer's safety is our top priority, and any issues with your vehicle would've been communicated to you. We take your feedback seriously and will address your concerns with our team to ensure we are providing all of our customers with positive experiences.
by 2023 VOLVO XC40 RECHARGE ULTIMATE Shopper on 10/23/2023Verified Purchase
Easy process and lack of pushiness by salesman over at Beyer Volvo. Went over the optional upgrades at purchase, but again, didn't feel pushy. Got to test drive the vehicle a few times, and then the buying process took very little time. Great experience, glad these folks are nearby.
by Pete Kesterson, General Manager on 10/23/2023
Thank you for your feedback; we are thrilled to learn that you had a positive experience with us! We look forward to continuing to set the bar high for our customers and our community.
by 2017 VOLVO V60 T6 R-DESIGN/T6 PLATIN Owner on 10/14/2023Verified Service
Car repaired on the schedule I was given at the start, and the repair cost less than the estimate. Car returned sparkling clean. Elijah Bowers, my service representative, explained the cauae of the needed repair. NO surprises ( surprises are bad) except that the bill was less than estimated -- an excellent and welcome surprise!
by The Management Team on 10/17/2023
Thank you for your feedback; we are thrilled to learn that you had a positive experience with us and that Elijah provided you with excellent customer service! We look forward to continuing to set the bar high for our clients and our community.
by 2022 KIA STINGER GT LINE Owner on 09/28/2023Verified Service
Don Beyer Kia Service Department is great! I have been very pleased with them since I started going there after my go-to dealership of 10+ years (Fairfax Kia) was sold to the Ourisman Group and they Ourismanized the dealership to the point that I didn't want to do business there anymore. I highly recommend Don Beyer Kia Service Department and am quite sad that I won't be able to go there anymore since I recently moved to Florida.
by Bobby Wallace, Brand Manager on 10/02/2023
We are thrilled to learn that you had a positive experience with us! We look forward to continuing to set the bar high for our clients and our community.
by 2016 KIA SORENTO SX/SX LIMITED Owner on 09/18/2023Verified Service
The service was excellent! It was getting the appointment that was hard, I had to make it almost 4 weeks out. When I bought my car one of the perks was a loaner. I like dropping it off the night before so it can be serviced first appointment. They never have loaners! Dont offer free loaners if you never have them. But service was excellent, everyone always very friendly!
by The Management Team on 09/22/2023
Thank you for taking the time to highlight our service team's excellent customer service. We are delighted to hear they could provide you with a positive experience and appreciate your kind words.
