by 2021 VOLVO XC60 T5 INSCRIPTION Owner on 08/03/2025Verified Service
My guy Melvin is awesome! I made an appt at the wrong Beyer dealership but he didn't think twice about making sure my car was taken care of. Got it in for service plus additional work that needed to be done without a problem or hassle. His temperament made you feel comfortable and at ease. Thank you Melvin.
by -Pete Kesterson, General Manager on 08/04/2025
Thank you for sharing your experience! We're so glad Melvin went above and beyond to take care of you. His professionalism and kindness truly make a differencewe'll be sure to pass along your thanks!
by William J. on 06/09/2025Verified Service
Beyer Volvo Cars Falls Church service center has Volvo experts I trust to be highly skilled, fair, and honest. My 21-year-old Volvo is still looking and running great, and I've been using Beyer Volvo service centers ever since I bought it from Beyer Volvo 21 years ago. Thank you!
by -Chris Smith, General Manager on 06/14/2025
Thank you for your incredible loyalty over the past 21 years! We're honored to have earned your trust and thrilled to hear your Volvo is still going strong. Your kind words mean the world to our team!
by 2020 VOLVO XC60 T6 INSCRIPTION Owner on 05/08/2025Verified Service
Craig our service advisor is great to work with! He keeps me informed of what is needed now and what is needed down the road. I will always bring my car for service at Don Beyer Volvo in Falls Church because I trust Craig and he takes care of us like family!
by -Chris Smith, General Manager on 05/13/2025
Thank you for the heartfelt review! We're so glad to hear Craig continues to earn your trust with his clear communication and genuine care. It's wonderful to know you feel like family at Don Beyer Volvo Falls Churchwe truly value your loyalty and look forward to serving you for years to come!
by 2021 VOLVO XC60 T8 RECHARGE INSCRIPT Owner on 02/20/2025Verified Service
The day after leaving the dealership, I was on a highway when the warning light came on about tire pressure being too low. I pulled over and checked the pressure and found it to be fine in all four tires. I assume that someone in the shop was supposed to reset or something, but this was pretty annoying.
by Chris Smith, General Manager on 02/28/2025
Thank you for your feedback. The tire pressure monitoring system can sometimes take time to recalibrate after service, which may have caused the warning light to appear despite proper tire pressure. If you ever need assistance with resetting it, our team is always happy to help. We appreciate you sharing your experience and value your input.
by 2020 VOLVO XC90 T6 MOMENTUM Owner on 01/23/2025Verified Service
Car was in to have a new seatbelt installed after my dog had chewed through the original one. The shop did the emissions check too since the car was due to be registered this month and they tracked that without my asking. Easy drop off and pickup with no waiting.
by Chris Smith on 01/24/2025
Thank you for sharing your experience! We're glad we could take care of the seatbelt and emissions check seamlessly for you. It's always our goal to go the extra mile and make things as convenient as possible.
by 2024 VOLVO XC90 ULTIMATE Owner on 12/17/2024Verified Service
Always treated well at DBV, though we just bought a CPO '24 XC90 from another dealer, the DBV rep spent extra time with us showing some of the car's features that we didn't know about. We bought our first 3 Volvos from DBV and will look to them for a possible car purchase for our daughter in the future.
by Chris Smith on 12/18/2024
Thank you so much for your thoughtful review! We're thrilled to hear that our team at DBV went the extra mile to ensure you were comfortable and familiar with your new XC90, even though it wasn't purchased from us. That's the level of care we strive to provide to all Volvo owners, no matter what! It's an honor to have been part of your Volvo journey with your first three vehicles, and we're excited for the opportunity to assist with your daughter's future car purchase. We truly value your continued trust and loyalty, your DBV family will always be here to help!
by 2024 VOLVO XC40 PLUS Shopper on 11/20/2024Verified Purchase
Great experience with the entire team at Beyer Volvo in Falls Church. From Melad, the man who secured me a great deal on my new car, to his finance and sales team, I was met with the highest level of service.
Highly recommend this location and team!
by Chris Smith on 11/20/2024
Thank you for your amazing review! We're thrilled to hear Melad and the team at Beyer Volvo Cars Falls Church provided you with exceptional service and a great deal. Your recommendation means the world to us, and we're grateful for your trust. Enjoy your new car!
by 2005 VOLVO XC90 V8 Owner on 10/21/2024Verified Service
My service advisor was excellent, and she stood up for me. We together made sure the vehicle was fixed properly. I appreciate this but the hourly rate for repairs is ridiculously high! I brought my own parts to save money but, it was just too costly on the hourly rate! I have since moved to another repair shop. Sorry Guys! But it is just too much! We had a good ride while it lasted, Thanks.
by Pete Kesterson on 11/04/2024
Thank you for your feedback! We're glad to hear your service advisor was helpful and ensured your vehicle was fixed properly. We appreciate your business and hope to serve you again in the future!
by 2024 KIA EV9 GT LINE Owner on 10/19/2024Verified Service
The people are very friendly and courteous. However, they couldn't answer my question about how I know when there's a software update available for my vehicle that can only be accomplished at the dealership. In addition, a part needed to be ordered, and they didn't contact me to let me know the part was in and to schedule the service. I had to call them to find out.
by 2010 VOLVO XC60 3.2 Owner on 09/26/2024Verified Service
150,000 mile scheduled service. Service advisor reviewed the recommended services and suggested services that weren't necessary at this time because they had been done earlier which saved me hundreds of dollars. I waited for the vehicle and my service was completed in the time frame provided by my service advisor. Staff were professional, courteous and answered all of my questions.
by Adrian Camacho on 09/26/2024
Thank you for the positive feedback! We're glad to hear you had an excellent experience with our team - The Management Team
by 2018 VOLVO XC60 T8 INSCRIPTION Owner on 09/08/2024Verified Service
This is my 3rd transaction with Volvo in Falls Church and I couldn't be happier. Ellie Calvin was an absolute delight to work with! Not only was she incredibly responsive, she answered all of my questions at great length and helped me run the numbers multiple times. Ellie and Pete (the manager) are such a great team; I have already recommended them to all of my friends and family. Thank you Ellie and Pete! You guys rock!
by Adrian Camacho on 09/13/2024
Thank you for the positive feedback! We're glad to hear you had an excellent experience with Eric and Pete - The Management Team
by 2011 KIA SPORTAGE EX/SX Owner on 08/14/2024Verified Service
All I can say is, the service was outstanding. From the time I arrived, and pointed to a comfortable waiting area with coffee and pastries, to the alarming voice of a member of the service team telling me the work was completed, and the car went through a wash cycle. Thanks and Blessings.
by Adrian Camacho on 08/15/2024
Hello, We appreciate the time you took to share your kind words. Our team works hard to provide the service you deserve. - The Management Team
by 2023 VOLVO XC60 POLESTAR ENGINEERED Owner on 08/12/2024Verified Service
The check engine light came on as I was driving home so not sure how to rate the service. All I know is I have a 2023 XC60 with 7K miles that has been plagued with check engine lights since I've had it. Really discussed with the new car experience. This isn't Beyer Volvo's fault though.
by Adrian Camacho on 08/13/2024
Thank you for reaching out! We're committed to ensuring your 2023 XC60 runs smoothly and would like to address the check engine light issue you're encountering. Please bring your vehicle in at your earliest convenience so our team can thoroughly inspect and resolve the problem. Your satisfaction is important to us, and we're here to assist in any way we can. - The Management Team
by 2016 KIA SPORTAGE LX Owner on 08/10/2024Verified Service
People are very nice but they have never recovered since covid. they are so backed up that it doesn't make any sense to go back. They had my car for a month. when i got it back it was making a weird noise. i called to have them look at it and they cannot see it for 2 months. its absolutely ridiculous.
by Adrian Camacho on 08/12/2024
Hi there! Thank you for your feedback. We understand your frustrations and appreciate you bringing this to our attention. Your feedback is important to us and will be used to improve our customer service processes.
- The Management Team
by 2017 VOLVO XC90 T6 Owner on 07/15/2024Verified Service
Craig Izes and the Service Team performed another great piece of work. Treated a 12 YO car with the same care as a new one. I am confident in its material condition; feel my daughter will be safe driving it. Service was prompt, thorough; car was returned completely clean.
by Adrian Camacho on 07/23/2024
Thank you for your detailed feedback! We're delighted to hear that Craig Izes and the service team took such great care of your vehicle. It's wonderful to know that their prompt and thorough service left you confident in your car's condition and your daughter's safety. We appreciate your trust in us! - The Management Team
by 2016 KIA SORENTO SX/SX LIMITED Owner on 03/06/2024Verified Service
Service itself was good. However, scheduling was difficult. Service manager never called me back and when I did get an appointment by going over to the shop, I was unable to get a loaner as they were only scheduling loaners for service that took more than one day.
by 2020 KIA FORTE GT LINE/S Owner on 03/04/2024Verified Service
I'm a Completely Satisfied Customer! Chris P. the Service Manager & Oliver the Service Advisor, are The Absolute Best! They're very Professional, Knowledgeable, Courteous! & Also Friendly to all of their customers! Keep doing an Outstanding job guys! Mary Miller,
by 2012 KIA FORTE EX Owner on 01/27/2024Verified Service
Beyer Kia has the best service center I've been to. The service is excellent and they have a mobile tracking system so you can see your service status in real time. If additional services are needed, they always ask if you want to have them done, and share estimated cost, before proceeding. I have peace of mind that Beyer Kia will do a great job every time.
by Shireen Alkhairy, Brand Manager on 02/05/2024
We appreciate you taking the time to leave a rating and your feedback!
by 2022 VOLVO XC90 T8 RECHARGE INSCRIPT Owner on 12/28/2023Verified Service
Ryan has been consistently helpful with getting my car services completed! He is very accommodating when I need something done urgent and he has been so helpful going beyond his duty to put my ski rackets on for my car even though it's not in his duty to do. He has been so courteous and helpful I really appreciate all he does!
by Pete Kesterson, General Manager on 01/02/2024
We are delighted that you had a great experience with us. It is our goal to deliver exceptional experiences to our clients. Thank you for taking the time to rate us!
by 2022 VOLVO XC40 T5 MOMENTUM Owner on 12/23/2023Verified Service
I purchased my XC40 at Beyer Volvo and Kia and only have service completed by them. Their customer service is excellent and their communication (in person, phone, text, email or chat) is awesome. I always wait at the dealership during a service for my vehicle and their customer waiting area is very comfortable and exceptionally clean. Excellent staff, service and facility.
by Pete Kesterson, General Manager on 01/02/2024
We are delighted that you had a great experience with us. It is our goal to deliver exceptional experiences to our clients. Thank you for taking the time to rate us!
