by 2022 NISSAN ROGUE SV Owner on 03/27/2025Verified Service
I had a good experience, it just takes a long time for the service. I had an appointment but it still took a while, probably with it being on a Saturday. I would drop it off during the week but then I would have to have another car to drive to work.
by 2018 NISSAN ROGUE SPORT S/SV/SL Owner on 03/07/2025Verified Service
A good overall experience, but slow service. Scheduled a 3pm appt. a week in advance for state inspection & to change key fob batteries. I sat where I could see my car at check in & noticed they didn't take my car back until 330pm. Taking close to hour & a half to do the service where I did not get out until around 4:20pm. I had anticipated it taking an hour or less since I had scheduled appt. in advance.
by 2020 NISSAN ALTIMA SR Owner on 02/02/2025Verified Service
I got my oil changed and tires rotated just to find out 2 of tires were bad and told everything was great. And I should've been compensated for that. I am out of town and my dad have been driving my car and having to put air in my tires every day. That really bothered me.
by Ben Mynatt Nissan on 02/04/2025
2020 Nissan Altima Sr Owner, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. I've already spoken to both you and your father. If you would, please reachout to me at 704-633-7270. Thank you.
by 2017 NISSAN ROGUE S/SL Owner on 10/26/2024Verified Service
As a single woman who has to take care of her vehicle I feel like they don't try to bombard me with extra services that I don't need. They do my service and let me know how things look for my next visit. My car is in great shape and I will only use the Salisbury location
by Ben Mynatt Nissan on 11/01/2024
Thank you for the 5 stars!! We appreciate you trusting us with your vehicle and we look forward to seeing you next visit!
by 2022 NISSAN ROGUE SV Owner on 09/04/2024Verified Service
The service department is horrible. Our car has been in 3x for a recall which still wasn't fixed. Apparently, they feel it's ok to schedule a customer for the recall then inform them after making arrangements to drop the car off that the part needs ordered still. This has happened several times to us. We live 30 minutes away as well. This is terrible customer service.
by Ben Mynatt Nissan on 10/23/2024
We appreciate your feedback, and your experience is not reflective of the service we aim to provide our customers. Please reach out to us directly so we can address your concerns and work towards a resolution. Sincerely, Mike Gilbert Service Manager 704-633-7270
by 2019 NISSAN MURANO S/SL/SV/PLATINUM Shopper on 05/28/2024Verified Purchase
Harrison in sales and Van in finance were great to work with! They were knowledgeable and made our car purchase a simple and seamless process! This is our 4th car that we have purchased from Ben Mynatt in the past 40 years. We would highly recommend Ben Mynatt to anyone that is in need of a car.
Ron and Teresa Bivins
by Ben Mynatt Nissan on 06/24/2024
Congratulations Ron and Teresa! Thank you for trusting us with your vehicle purchases. We look forward to seeing you for your service. Make sure to stop in and say hi!
by 2017 NISSAN ROGUE S/SL Owner on 01/18/2024Verified Service
I have trusted this dealership since I bought my car there. You don't have to worry about them trying to sell you something you don't need every time you get your car serviced. Would recommend them to anyone who is trying to buy a car or have one serviced.
by 2017 NISSAN ROGUE S/SL Owner on 01/08/2024Verified Service
This dealership has been honest with me from the day I bought my car. I feel confident when I'm told I need a certain service. They are not always trying to sell you something every time you have your car serviced and they stand behind their work. Would recommend them to anyone.
by Ben Mynatt Nissan on 01/17/2024
Thank you for the 5 stars and wonderful review! We are thrilled to hear about your great experience and we will always strive to provide honest, helpful service!
by 2021 NISSAN ROGUE SV Owner on 10/05/2023Verified Service
Always have great service experience with Ben Mynatt Nissan - Salisbury. Actually everyone I have worked with has been great. Denise was fabulous this time. Dwayne (who I purchased from) even wished me happy birthday last month) continues to interact with me. Good people = return customer.
by Deana Beaver on 10/16/2023
Thank you for the 5 stars!
by 2017 NISSAN MAXIMA 3.5S/SV/SL/SR/PLAT Owner on 09/24/2023Verified Service
I was in shock when my husband came home and told me that it cost $98.00 to have my oil changed. Never again will I pay this much for a oil change this is way too much. I was very disappointed and I've never paid this much for this. I'll be going somewhere else. Very disappointed
by Ben Mynatt Nissan on 10/16/2023
Were sorry to hear that you didnt have a positive experience with our company. We strive to keep our prices competitive and still provide 5 star service. If there is anything we can further assist with, please reach out to me. Mike Gilbert Service Manager. mgilbert@benmynatt.com or 704-633-7270
by 2011 TOYOTA RAV4 LTD Shopper on 08/24/2023Verified Purchase
David Humpal was my sales person and he was wonderful. He listened to me and helped me find an SUV that fit my budget. I also want to mention Tommy, Van, and Carrie. They were all so helpful and I definitely would recommend them to anyone looking for their next vehicle.
by Deana Beaver on 10/16/2023
Thank you for sharing your experience on Carfax! We look forward to seeing you in the future and please let us know if you need anything!
by 2019 NISSAN SENTRA S/SV/SR/SL Shopper on 06/24/2023Verified Purchase
The staff that work with me made everything very smooth and pleasant. And afterward they found other saving after. I wasn't the most pleasant customer the 2nd day after a 12 hour shift (no excuse), but I still left smiling and happy. Long story short, I didn't want a new car, but I needed one, and they made my decision easy and comfortable to make. Sorry and thank you to the staff. I appreciate everything
by 2018 NISSAN FRONTIER S/SV/SL/PRO-4X Owner on 04/06/2023Verified Service
I paid double. The coupon they sent me in the mail was for a oil change for $19.99. It included a filter and up to 6 quarts of full synthetic oil. When I paid the bill the $ 19.99 deal ended up being over $40. Very disappointed. I like Ben Mynatt. I bought my truck there. I will never use the again for service. That is just ridiculous.
by 2020 NISSAN ALTIMA SR Owner on 12/10/2022Verified Service
Service was very good. Tire rotation & other things were done promptly & services were done to my liking.
I was pleased with the treatment by every staff person. My car was in fine running order & I was very pleased.
I have been a Ben Mynatt customer for many years & have no problems there.
by 2005 NISSAN MAXIMA SE/SL Owner on 12/05/2022Verified Service
Service advisor failed to contact me about the status of the repair of my vehicle, when I was promised a call back at 11:30am and I waited and waited and finally went by Ben Mynatt at 3:45pm to find out the part needed for my vehicle repair was not available until the day after Thanksgiving as this all happened on the Wednesday before Thanksgiving. He stated he got busy and forgot to call me. Not good customer service!
by 2017 NISSAN VERSA S/S PLUS/SV/SL Owner on 07/19/2022Verified Service
The service was good . The problem that i had was how long it took to get my oil changed. I suppose they might have been short staff. I was there from 2:30 until almost 4:00. To me that is a long time. Also was not aware as to how much a oil change has increased.
by 2013 NISSAN ALTIMA 2.5/S/SV/SL Owner on 06/13/2022Verified Service
I always think that Ben Mynatt has great service. The people working in service there are always pleasant and want to make your visit the best it can be.....However....this time I was really shocked that the cost of my service was a whole lot higher. I realize that everything costs more these days but I felt that this time it was unreasonable. I am thinking very seriously that I am going to shop around for the next time.
by 2016 NISSAN ROGUE S/SL/SV Owner on 04/17/2022Verified Service
Excellent customer service from
Aaron Blackwelder, Service Advisor. He made a great outcome from a very inconvenient situation. Ben Mynatt better appreciate employees like him. They are hard to come by. First time ever working with him, and is the reason I will continue coming back.
by 2017 VOLKSWAGEN JETTA SE Owner on 11/22/2021Verified Service
Not to good, l bought my car in June, and took it to them because I had a ECP light to come on...told me l was out of warranty and l should probably take it to Hendrix Volkswagen, because they couldn't fix it...so here l am at Hendrix 's getting it repaired at my expense.
by 2015 NISSAN ROGUE SELECT S Owner on 08/30/2021Verified Service
Ben Mynatt Nissan always treats me with respect and are happy to help me take care of my vehicle. They provide comprehensive service and check everything out, even when I bring it in for just an oil change. The Service Representatives are pleasant to work with. I will continue to travel to Salisbury from Concord. It's worth the short trip!
