by 2018 CHEVROLET MALIBU LS Owner on 06/23/2025Verified Service
Good professional service both by the support staff, Ray, and the technicians. I especially like the shuttle service. I am single and don't have ready access to rides. Without the shuttle service, it would be very difficult and inconvenient for me to use Baierl for service of my vehicles.
by Baierl Chevrolet on 06/23/2025
Thank you for your wonderful review! We truly appreciate your kind words about our team at Baierl Chevrolet, especially Ray and our technicians. We're glad to hear that our shuttle service has made your experience more convenient. We look forward to serving you again in the future!
Sincerely,
The Baierl Chevrolet Team
by 2012 CHEVROLET EQUINOX LT AWD Owner on 05/09/2025Verified Service
I like that so far I have been able to trust their workmanship.
what I DO NOT like is that they are not truthful in the amount of time they estimate for the car to be ready to go. I was told 60 to 90 minutes and was there for over 2 hours. I actually had to leave the customer waiting area to find out what was happening. VERY UPSETTING WHEN I WAS WAITING FOR THE CAR.
by Baierl Chevrolet on 05/10/2025
Thank you for sharing your experience with us. We appreciate your trust in our workmanship at Baierl Chevrolet and understand your frustration regarding the estimate times. It's important to us that our customers feel informed about their service. We value your feedback and are committed to improving our communication regarding timelines. If you have further concerns, please feel free to reach out to us directly. We hope to provide you with a better experience next time.
Sincerely,
The Baierl Chevrolet Team
by 2021 SUBARU CROSSTREK LIMITED Owner on 05/01/2025Verified Service
my parents bought their car here, went out if state where it started making a bunch of noise. they got if fixed enough to drive back and it was still doing it so they took it back and got their money back. baierl told them there's nothing wrong with the car and said they must have paid the other subaru dealership to say there was something wrong with it. total lying scums at this dealer!
by Baierl Chevrolet on 05/01/2025
Thank you for sharing your feedback. We understand that your parents had a frustrating experience with their vehicle and want to assure you that we at Baierl Chevrolet strive to maintain high standards of service. If there are any specific concerns or if your parents would like to discuss this further, we encourage them to reach out to us directly. We appreciate your input and are here to help.
Sincerely,
The Baierl Chevrolet Team
by 2019 CADILLAC XT5 LUXURY Owner on 10/12/2024Verified Service
Very pleased with my visit - first time in this service department. From the person who helped me schedule the appointment to the ease of drop off and very quick service, and the extra care addressing one issue at the close of the service visit, I was very pleased.
by Baierl Chevrolet on 10/14/2024
Thank you for sharing your positive experience with us! We're delighted to hear that your first visit to Baierl Chevrolet's service department was seamless and that our team provided you with quick and attentive service. Your satisfaction is our priority, and we appreciate your kind words. We look forward to welcoming you back for any future needs!
Sincerely,
The Baierl Chevrolet Team
by 2017 CHEVROLET EQUINOX LT Owner on 12/12/2023Verified Service
Laura was absolutely OUTSTANDING!! She took such great care of me during this visit. Great attention to detail and made sure I was perfectly informed and happy with everything done. I honestly couldn't ask for better service. I will be back here for all of my service, AND for my next vehicle!!
by Baierl Chevrolet on 12/13/2023
Thank you for taking the time to share your kind feedback about Laura. Each employee is a valued member of the Baierl Chevrolet team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
Sincerely,
The Baierl Chevrolet Team
by 2018 CHEVROLET SILVERADO C1500 LT Owner on 11/01/2023Verified Service
Laura was upfront about every service that was going to take place and estimated costs. I was able to work on my laptop while I waited. since then I hit a curb with my right front tire . so I made another appointment and am going back tomorrow to address that. I had worked with her at the former Tom Henry Chevrolet and came to Baierl because I view her as an advocate that I trust to help maintain my truck.
by Baierl Chevrolet on 11/03/2023
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
Sincerely,
The Baierl Chevrolet Team
by 2014 CADILLAC SRX LUXURY COLLECTION Owner on 10/05/2023Verified Service
As usual, this group is outstanding. Easy to schedule, friendly and prompt service, they get it done when they say, and there is no up-selling. I was told that I did not need new tires but probably would within a few thousand miles. They could just as easily have told me I needed new tires. This is my go-to place.
by Baierl Chevrolet on 10/06/2023
Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you.
Sincerely,
The Baierl Chevrolet Team
by 2016 CHEVROLET MALIBU LT Owner on 07/06/2023Verified Service
Performed annual safety inspection required by law at this shop but they did not update windshield decal indicating safety inspection had been performed. Expired sticker still on windshield.
Informed them if this with no return call. Will have to revisit shop to correct. Very inconvenient and poor customer service.
by The Baierl Chevrolet Team on 07/07/2023
We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience.
Sincerely,
The Baierl Chevrolet Team
by 2020 CHEVROLET TRAX 1LT Owner on 06/05/2023Verified Service
Everyone at Baierl is always so nice. I have never had a problem there, they made it easy to purchase a vehicle, trade one in, and schedule and maintain my current one. There are many dealerships closer to me but I choose to return here for their service and consistency in service.
by Baierl Chevrolet on 06/05/2023
We appreciate your input! We're glad to hear that you are consistently impressed with the service we offer here at Baierl Chevrolet. If there is anything more we can do for you please come back and see us any time! Take care!
Sincerely,
The Baierl Chevrolet Team
by 2016 CHEVROLET CRUZE LIMITED LT Owner on 02/07/2023Verified Service
My service advisor was courteous & caring ! He explained everything in a way that was easy to understand! I wish everyone was like the people at Baierl friendly & want you to be satisfy with the service you get & keep returning! Keep up the good work guys! Bjp
by Baierl Chevrolet on 02/09/2023
We appreciate the kind words. We look forward to seeing you again in the future!
Sincerely,
The Baierl Chevrolet Team
by 2021 CADILLAC XT5 PREMIUM LUXURY Owner on 10/24/2022Verified Service
Still have not heard when I can return car to have the exhaust leak repaired ,which was the main reason for my 10/4 visit.
I was told part was ordered that dat it would be in 1 day or 1 week or 1
month with a lack of concern.I called last week same answer .
This is a2021 Cadillac and sounds like a lawn mower.
by 2021 CADILLAC XT5 PREMIUM LUXURY Owner on 10/14/2022Verified Service
I have been having issues with my Bluetooth since July and it is still not fixed and I was told that they were not going to do anything else. It's the microphone as the background noise quits when I stop the car but they are not willing to listen and fix the issue!!
by 2019 CHEVROLET SILVERADO K1500 TRAIL BOS Owner on 09/16/2022Verified Service
The treatment of the service and sales customer departments was outstanding. They are very accommodating and caring. Just outstanding. The technicians, however, left my vechicle a bit of mess in the interior and made an error in servicing the vehicle which was caught just before releasing the vehicle.
by 2010 LEXUS RX 350 Owner on 07/13/2022Verified Service
The air conditioning system was being checked, no freon in the system. They had done a replacement of parts because of a front end deer collision a year & half ago. Was told they couldn't detect a leak and did a total recharge. A week later it was empty again and was told the condenser had a large leak and needed replaced. I replaced the condenser using a different repair shop.
by Baierl Chevrolet on 08/04/2022
Hello, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Please contact us at (878) 332-7300 when you have an opportunity, and we will be more than happy to try and turn your experience around.
by 2020 CADILLAC XT4 PREMIUM LUXURY Shopper on 06/30/2022Verified Purchase
Wonderful buying experience. Kyle was a terrific salesmen, not pushy, non pressuring. He explained the pricing and process, walked me through all my question and never rushed me. Highly recommended. Everyone there was very friendly, polite and made me feel welcome.
by Baierl Chevrolet on 08/04/2022
We're pleased to know we have been able to exceed your expectations and really help you out! Thank you again for choosing Baierl Chevrolet and we hope to see you again.
by 2017 CADILLAC XT5 LUXURY Owner on 06/29/2022Verified Service
Baierl Cadillac service is the only repair shop that services my caddy xt5!! My caddy is always serviced or repaired properly and on time!! Lee Ann Welch the cadillac service advisor has always handled all of my cadillacs thru the years with excellent results!! Cudos to the cadillac service department! Thanks Baierl cadillac for being my go to service Department!!!
by Baierl Chevrolet on 08/04/2022
Thank you for choosing Baierl Chevrolet as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!
by 2019 CHEVROLET COLORADO Owner on 06/23/2022Verified Service
fast and easy check-in , waited for my vehicle and got me in at appointed time. took less time than I expected for services done. waiting area was clean and comfortable. when my vehicle was done service desk explained services done, everybody was polite, courteous.
by Baierl Chevrolet on 08/04/2022
We want all our clients to have a comfortable and stress-free experience with us! We sincerely value your business and look forward to your next visit!
by Francesca D. on 05/28/2022Verified Service
The service on 6/13 was fine. My issue is that this vehicle was purchased on 5/5 and it came with the certified guarantee however turns out no one balanced the new tires they put on. So that was causing the vibration at 60mph. Now Im hoping nothing else goes wrong. I wasnt charged for the service which I shouldnt have been so that was good.
by 2012 CHEVROLET MALIBU LS Owner on 01/28/2022Verified Service
Took too long for an oil change with an appointment, and I had complained about problems with my key fob, I was told there was nothing wrong with the key fob, it worked fine for them. The next day the key fob stopped locking the car altogether (that was the only function I complained about).
by John M. on 01/21/2022Verified Service
Took my truck there for a noise coming from the front end of my truck.. Once again the advised NO PROBLEM FOUND. This is getting old. You take your vehicle in and as always this is what they tell you. Since Lee Baierl sold to Ithia service has gone down hill.
