by 2019 BMW 750I Owner on 01/04/2025Verified Service
100 minutes seems like a long time for an oil change and vehicle inspection. Otherwise, the service was great.
by BMW of Salem on 01/06/2025
Thank you for your feedback! We appreciate your patience during the oil change and inspection at BMW of Salem. We're glad to hear that, aside from the wait time, you were pleased with our service. Safe driving ahead!
by 2012 LEXUS RX 350 Owner on 12/21/2024Verified Service
Customer service was excellent, but shop was un-able to complete the task at hand.
Thank you for your courtesies provided.
by BMW of Salem on 12/23/2024
Thank you for acknowledging our customer service at BMW of Salem. We're sorry to hear we couldn't complete the task and appreciate your understanding. If there's anything further we can do, please let us know!
by 2023 BMW M240XI Owner on 12/06/2024Verified Service
The service was completed as promised. As promised, the loaner car was also readyvery courteous and professional staff. Highly recommended.
by BMW of Salem on 12/09/2024
Thank you for recommending BMW of Salem! We're glad to hear that our team delivered on their promises and provided a professional experience. We appreciate your support and look forward to serving you again in the future!
by 2016 BMW X5 XDRIVE35I Owner on 12/01/2024Verified Service
They changed the oil and inspected certain points on my vehicle. I was informed of some needs to attend to and did not pressure me to commit to any repairs..
by BMW of Salem on 12/02/2024
We're glad to hear that you had a positive experience with our service team at BMW of Salem. It's great to know they provided helpful information without any pressure. Thank you for choosing us, and we're here whenever you're ready!
by 2015 BMW 328XI Owner on 11/01/2024Verified Service
We had mice in the car that messed with some of the wires. It took awhile including removing the dash but the technician repaired the wires and everything is working fine. We always get great service at Salem BMW
by BMW of Salem on 11/01/2024
We're glad to hear that our technician was able to resolve the issue and get your BMW back in top shape! Thank you for trusting BMW of Salem with your vehicle, and we appreciate your continued support. Safe travels ahead!
by 2022 HONDA PASSPORT ELITE Owner on 09/28/2024Verified Service
Quicker than promised but originally said >2 hrs for scheduled oil change. Overheard them telling several customers " we washed your car for you" but mine didn't get a wash just found that interesting - no idea on how they decide.
by BMW of Salem on 09/30/2024
Thank you for your feedback! We're glad to hear the service was quicker than expected at BMW of Salem. We apologize for any confusion regarding the car wash and appreciate your understanding. We'll work on improving our communication moving forward. See you next time!
by 2021 BMW 330E Shopper on 09/18/2024Verified Purchase
Not impressed. Undisclosed fees, last minute two and a half hour delay in delivering the car, the rep was unprepared
by BMW of Salem on 09/20/2024
We apologize for the delay in delivery- unfortunately logistics are sometimes a challenge when we are coming from over 200 miles away. In terms of fees, we are not in Washington state and as such do not collect Washington state licensing fees- We apologize for any miscommunication or lack of clarity- Thank you, Jon Taylor - General Manager - 971-273-4400
by 2019 SUBARU OUTBACK 2.5I PREMIUM Shopper on 06/18/2024Verified Purchase
Everyone from beginning to end were awesome. professional, attentive, service forward. We arrived with one vehicle and left with two. Sean, the sales manager was the easiest to work with and explained everything in detail.
by BMW of Salem on 06/18/2024
Thank you for sharing your experience! We're delighted to hear that Sean and the team at BMW of Salem provided professional and attentive service. Enjoy both of your new vehicles and come see us again soon!
by 2018 DODGE GRAND CARAVAN GT Owner on 05/03/2024Verified Service
When I bring my vehicles to BMW of Salem Service, I know I will be taken care of above and beyond my needs. Gary Glaze is an absolute favorite to work with, as he is excellent with communication, clarity, and care. BMW of Salem has earned my trust time and time again, and we will continue to come back! Thank you!
by BMW of Salem on 05/03/2024
Hello! We're so glad to know that you've had such positive experiences with Gary and the rest of our team at BMW of Salem. Your trust in us means a lot, and we look forward to continuing to serve your vehicle needs! We'll see you next time!
by 2023 BMW X5 XDRIVE40I Owner on 04/16/2024Verified Service
Gary Glaze helped me get my X5 serviced.i have worked with Gary for over 10years and find him friendly and helpful. Thanks Gary for having the car washed. The service went smoothly and I appreciate the technicians that complete the work.
Thanks for the coffee.
by BMW of Salem on 04/18/2024
Hello! We're glad to know that Gary and our team at BMW of Salem have been able to provide you with great service over the years! It's always a pleasure assisting you, especially when it comes to keeping your X5 in top shape. Enjoy that fresh cup of coffee and we'll see you next time!
by 2013 BMW X5 XDRIVE35I Owner on 01/02/2024Verified Service
As always, service was top notch, performed in a reasonable amount of time and for reasonable price. All the service advisors are great and Gary has been taking care of us for years. We live within 10 miles of two other BMW dealers and drive to Salem (40 miles) due to the commitment and appreciation BMW Salem gives us.
by BMW of Salem on 01/03/2024
We're so glad to know that you've had consistently great experiences with our service team, especially Gary. Your dedication in driving the extra miles to BMW of Salem is greatly appreciated! We look forward to continuing serving your automotive needs.
by 2017 BMW 328 D XDRIVE Owner on 12/31/2022Verified Service
I have taken my BMW into Salem BMW a couple of times for service/warranty work. Didn't have a positive experience after the previous visit but decided to give them another opportunity. Very disappointed in this shop. I have been given inaccurate/misleading information multiple times and on this visit they failed to accurately record the incoming mileage prior the service work performed. I don't trust this shop.
by BMW of Salem on 01/03/2023
Hello,
It is unfortunate to hear the service you have received from our team has not been consistent. Id appreciate the opportunity to discuss your visit personally, as your feedback will help us better serve you and other guests in the future. When the time allows, please consider reaching out to me so that we can earn back your trust in our team. I look forward to hearing from you.
Chase Petersen
Service Manager
971-273-4377
by Calvin T. on 06/24/2022Verified Service
they took a bit longer than i would think was necessary just to get the vehicle from me and take it in for service. So i do not think i like the hurry up and get there for an appointment just to be put on hold. Atmosphere. A appointment means when you as the customer arrives they should be ready to relieve you of your vehicle and take it in for service. Hoping this was an isolated incident.
by BMW of Salem on 06/29/2022
Hi Calvin -
I apologize and regret to hear about your experience with us. At BMW of Salem, our goal is to never leave a customer waiting, especially when they have an appointment. If you have any other feedback, please don't hesitate to call me. I am happy to chat and see if there is any way we can earn back your business!
Chase Petersen
Service Manager
971-273-4377
by 2013 BMW X5 XDRIVE35I Owner on 05/29/2021Verified Service
BMW Salem is THE place to go to buy or get service. Adam, Kinsey and the entire crew are awesome to work with, fair and will go to bat for you for BMW warranty or tire warranty issues. I live in the PDX metro area and am wiling to make the drive south because I trust them with my X5s and my peace of mind.
David C
by BMW of Salem on 06/02/2021
Hello, thank you for this positive review and your kind comments! Our team is happy to have served you well and we look forward to having you back at BMW of Salem for any future needs!
by 2015 MERCEDES-BENZ GLK350 4MATIC Owner on 03/30/2021Verified Service
Absolutely Amazing! This place made my long distance purchase such a breeze. Ryan Rush the sales guy was The Best and went above and beyond and Finance Manger Miranda Sween was absolutely knowledgeable, worked fast and just a blessing to work with. My whole process was so smooth.
by BMW of Salem on 03/30/2021
Hello, our team is thrilled to hear from you! We are pleased to know you have nothing but great things to say about your experience and we look forward to having you back at BMW of Salem for any future needs. Enjoy your new car!
by 2004 BMW 330CI Owner on 12/04/2020Verified Service
As always, the BMW of Salem did a great job of pinpointing the problem and fixing it in record time and sending me on my way! I can always expect the best care when I have to have my car serviced. They also have a deep discount for older model BMW'S, just a great place all the way around!! Thanks guys!
by 2013 BMW 328I SULEV Owner on 12/23/2019Verified Service
The service department is friendly and got my car diagnosed (for a fee) quickly. I gave them a 2 star rating due to the cost of the repair! It was extremely high. BMW offered to take $2000 off when they found out I was taking it to another shop. I would recommend giving the best price option 1st. Nice try BMW service but I wont be back.
by 2013 BMW X5 XDRIVE35I Owner on 02/26/2019Verified Service
Everyone we encountered at the dealership was Very helpful & friendly! It was truly a great buying experience! As we came from out of state and I had already picked out my vehicle, they had the paperwork done and everything went exactly as promised! I would highly recommend!!
by 2011 BMW X5 XDRIVE50I Owner on 01/04/2019Verified Service
BMW of Salem has provided me with great service, parts, knowledge and most of all honesty. My service advisor Gary, is a top notch employee in my opinion. He has won my loyalty and is the sole cause of having all of my previous 4 BMWs services at BMW of Salem.
by Cynthia M. on 05/14/2018Verified Purchase
The people there were friendly and made us feel welcome. We got in they had the van ready for us to test drive and we were out of the office with in 2 hours. This was the fastest I have ever bought a car. Would return to this dealership again to purchase a car.
by BMW of Salem on 05/14/2021
Hello, thank you for taking the time to share your recent car buying experience! We are pleased to know our team provided you with a prompt and efficient visit and look forward to having you back for any future needs!
