by 2019 BMW X5 XDRIVE40I Owner on 10/11/2026Verified Service
I should have bought my X5 from them.. I got my X5 inspected here after less than 20 days after purchasing it from Audi Hunt Valley/ Auto nation.. it had water damage and 4 other critical repairs that were needed.. which would have caused me over $11,000.
by BMW of Rockville on 10/14/2026
Hello, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
by 2023 BMW X1 XDRIVE28I Owner on 10/02/2026Verified Service
JC was very efficient and very competent. He was friendly and inspired in me a lot of trust in both his expertise and his availability. This was after a lot of frustration in trying to get someone on the phone to ask for a loaner car; and after the floor manager was too busy to even talk to me. He said he would call me later, but never did that day or the next day.
by BMW of Rockville on 10/04/2026
Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Rockville. We do hope we can be of assistance in the future. Take care!
by 2024 BMW X7 XDRIVE40I Owner on 09/14/2026Verified Service
Volume dealer who lacks proper customer service treatment. Second time my car was not cleaned after being serviced. I was not given a reason as why it was not cleaned after being until I reached out to service advisor the next day. I don't feel valued as a customer when I come to this dealership. Marginal yes for recommendation, but I will be seeking a more complete experience elsewhere.
by BMW of Rockville on 09/15/2026
Hi, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (240) 885-8171 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
by 2023 BMW X1 XDRIVE28I Owner on 03/11/2026Verified Service
I ended up paying $300 more than my original quote for a new battery, which they didn't include shop fees, tax and service fees. When I got the car back there were multiple engine fasteners missing, some rubber conduit wasn't put back, one fastener looked snapped and now my brake pedal vibrates whenever I press it wit the wipers engaged. Not exactly the return state I expected after dropping it off for a simple battery replacement.
by BMW of Rockville on 03/12/2026
Hi, thank you for bringing this matter to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (240) 885-8171 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
by 2021 BMW X1 SDRIVE28I Owner on 11/10/2026Verified Service
Great experience. It was easy to set up the service appointment, and the rep who worked with me was very professional. My car was ready in a couple of hours and I was satisfied with the experience.
by 2023 BMW X5 SDRIVE 40I Owner on 11/10/2026Verified Service
Excellent experience. The maintenance was done in record time and the service advisor, Zachary, provided complete information of the entire process.
by 2019 BMW X4 XDRIVE30I Owner on 11/06/2026Verified Service
I'm new to the area.Im happy to say BMW Rockville will be the place I go to for service of my car. My experience was great !
by BMW of Rockville on 11/07/2026
Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
by 2021 BMW 330XI Owner on 10/22/2026Verified Service
First time seeing 2% credit card processing fee for European dealerships. Didn't take care of recall issue.
by BMW of Rockville on 10/26/2026
Hello, thank you for taking the time to leave us feedback. If you would be willing to give us another chance in the future, please reach out to our General Manager at (240) 885-8171. We would appreciate the chance to turn your experience around.
by 2024 BMW X5 XDRIVE40I Owner on 10/14/2026Verified Service
I like how expedient they were with getting my car taken care of given I was in town for an event and had to leave the next day.
by BMW of Rockville on 10/16/2026
We appreciate you taking the time to leave us a response. Feel free to stop by if you ever need any more help.
by 2016 BMW 428 I SULEV Owner on 10/09/2026Verified Service
The professionalism of service advisor Emmanuel Felix; prompt and timely service; uick, easy and painless experience!
by BMW of Rockville on 10/11/2026
Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Mark H. on 10/08/2026Verified Service
accommodated my needs on short notice. Got me in and out in reasonable time given I did not have an appointment on the weekend.
by BMW of Rockville on 10/10/2026
Hi Mark, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Jorge P. on 10/05/2026Verified Purchase
Awesome!!! It was a great experience and I would recommend this dealer to family and friends..excellent customer service!!!
by BMW of Rockville on 10/05/2026
Hello Jorge, we set high expectations for ourselves so it's gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.
by 2015 BMW X3 XDRIVE28I Owner on 09/18/2026Verified Service
My service advisor, William, is always so kind and helpful.:) Also, this location has a great lounge for working or relaxing while waiting for your vehicle.
by BMW of Rockville on 09/19/2026
Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.
by 2015 BMW 528I Owner on 09/17/2026Verified Service
This is in general a wonderful place to have your car maintained. I unfortunately had an issue with my final repair invoice that has yet to be resolved despite several promises to adjust the amount charged. This mediocre rating is the result.
by BMW of Rockville on 09/18/2026
Hi, we appreciate your honest feedback, as we are always looking for ways to improve. We'd like the opportunity to discuss this with you. Please reach out to us at (240) 885-8171 at your earliest convenience to discuss how we can turn your experience into a positive one.
by 2024 BMW IX XDRIVE50 Owner on 09/17/2026Verified Service
Was charged for tire installed by BMW Rockville 8 months ago. Should have been completely covered under warranty.
by BMW of Rockville on 09/18/2026
Hi, we appreciate your honest feedback, as we are always looking for ways to improve. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (240) 885-8171. We hope to hear from you.
by 2020 BMW X3 XDRIVE30I Owner on 08/26/2026Verified Service
Loved the service. Jon was excellent and the team in the loaner department. I had a question when I took the loaner, but couldn't get anyone on the phone and had to drive back to the dealership. That was my only concern and annoyance.
by BMW of Rockville on 08/27/2026
Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Rockville. We appreciate your recommendation of BMW of Rockville and we hope to be of service again in the future.
by 2011 BMW 328XI Owner on 08/25/2026Verified Service
They serviced my car well. Thanks to JC who was my service advisor - he took care of the car well and informed me throughout the process.
by BMW of Rockville on 08/26/2026
Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
by 2024 BMW X3 XDRIVE30I Owner on 08/12/2026Verified Service
Service was fine. Took 3 hours for an oil change.
Also, advisor (Nick) said he would email me the maintenance report/invoice. I have texted him twice since Monday and have yet to receive the report.
by BMW of Rockville on 08/13/2026
Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2026 BMW M4 COMPETITION Owner on 08/08/2026Verified Service
The best, Jarod is the best service adviser go to him. Honest guy with lots of experience. Highly recommend.
by BMW of Rockville on 08/09/2026
Hi, we appreciate your recommendation of BMW of Rockville and we hope to be of service again in the future.
by 2019 BMW 440I Owner on 07/16/2026Verified Service
Very honest service department. Upon inspection, they even indicated the services I did not need (which I thought I needed)
by BMW of Rockville on 07/17/2026
Hi, thank you for your kind review; we are happy to pass along your comments to the team! Please don't hesitate to reach out if there's anything additional we can do for you.
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Service Information
34 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, BMW of Rockville specializes in these services, in addition to many others.
Battery Service
Brake Service
Oil Change
Tire Service & Repair
Top Makes Serviced
Based on CARFAX Service History, BMW of Rockville specializes in these makes, in addition to many others.
What do verified customers think about BMW of Rockville in Rockville, MD?
Verified customers who visit BMW of Rockville in Rockville, MD rate this business 4.4 out of 5 stars, with 580 reviews. 34 customers favorited this location.
How can I contact BMW of Rockville in Rockville, MD?
To reach the sales team at BMW of Rockville in Rockville, MD, call (844) 565-0683. To reach the service department, call (855) 753-2708
Does BMW of Rockville in Rockville, MD have a service center?
Yes, BMW of Rockville in Rockville, MD does have a service center. You can contact the service department at (855) 753-2708.
