by 2024 AUDI Q8 PRESTIGE S-LINE Shopper on 08/01/2024Verified Purchase
The purchase of the vehicle and time spent by the salesman could not have been more pleasant. Strangely, accessories I wanted to purchase for the new Q8 were 10% higher at this dealership compared to the dealership where I purchased Q7 I was replacing. When I asked the parts department about it I expected at least an offer to match. Instead I was told that's a common practice.
by 2017 AUDI Q7 PRESTIGE Owner on 03/01/2024Verified Service
these guys have their act together for customer service at least mon-fri. the weekend is a tossup as the staff is different than the weekday staff where customer service is their number 1 priority, at least from my perspective. my advice is don't take your Audi to the other dealer in the area use these guys. they fix what is wrong and don't mess with you on things you don't need. They are number one for my Audi Q7
by 2015 AUDI TTS Owner on 09/09/2023Verified Service
Their prices are outrageous. They charged $250 to tell me what was wrong (which I had already told them) and they wanted another $500 to do the repair plus it was going to take several days to get the parts. I took my car down the street and it was repaired for $350.
by 2016 AUDI Q5 PREMIUM PLUS S-LINE Owner on 07/13/2023Verified Service
Price was $1140 for a front wheel bearing replacement. Then they charged an extra $250 to diagnose? I thought the diagnosis was included if you repaired at their shop. I guess not... I took it Midas on the same morning and got a better price for the same quality of service ($750). Come on, its a bearing for gosh sakes!
by 2017 AUDI A4 PREMIUM PLUS Owner on 06/29/2023Verified Service
They said I needed the transmission serviced but the previous owner had it done at Audi Saint Paul just five thousand miles previous I found out. He even showed the receipt and verified with a phone call to them. They charged $1100 for something not needed.
by 2022 AUDI S5 PREMIUM PLUS Shopper on 05/08/2023Verified Purchase
Great folks to work with! I saw the S5 convertible on line from Florida, but wasn't going to be back in MN for a few weeks. Sent them some pics of my A7 for a trade. Got a fair price for it. They held it for my for a couple of weeks until I returned. Picked it up last Saturday! It was seamless. Jerry Miller was terrific and Don, the business manager made it a very easy transaction.
by 2023 AUDI Q4 E-TRON PRESTIGE Owner on 05/05/2023Verified Service
The gas required to recharge the AC is not available - still waiting for it to come in to fix the problem. Took much longer than promised to apply the UV tint to the windows. Some small bubbles showing in the film so I will need to have that addressed. Very little communication from staff regarding the delays.
by 2018 TESLA MODEL X Shopper on 03/08/2023Verified Purchase
Very bad experience. The sales agent Ritos sold us a Tesla with many issues. We went in to return and his manager said there is no return and it was our fault we were not aware of these things. Things such as back seat didn't recline neither did the middle seat and wheel bearing was bad. All the repairs would have totaled 7K. I would definitely never go back here or recommend this dealer.
by 2021 AUDI A4 PREMIUM Shopper on 06/07/2022Verified Purchase
It was very enjoyable. The reps were very knowledgeable and it was pretty light pressure.
The dealership is very impressive and I felt they were flexible to make the deal happen.
The finance part is often over looked. It was extremely smooth and they had some great options to add that didnt include an extended warranty thankfully.
by Samer A. on 05/22/2022Verified Service
Im always happy with my service at Audi Richfield specially because I work with Tim storm there and hes the guy make you feel like you are at your home always nice professional know what hes doing and tell you what exactly you need . Thank you Tim for your service
by 2018 AUDI Q3 PREMIUM PLUS Owner on 05/09/2022Verified Service
The receptionist wasnt the best. Didnt seem to know how the service department worked. It took a couple of calls to service to get them to answer. Receptionist earned low score.
Otherwise I think the mechanics did a good job replacing battery. Car was cleaned too.
by 2015 AUDI TTS Owner on 02/08/2022Verified Service
When I called for my appointment I told them what was wrong with my car.
When I arrived I also told the guy what was wrong with my car. It took them 2 hours to come and tell me what was wrong with my car and it was exactly what I told them was wrong. They couldn't get the parts until the next day. The cost of the service was excessive. I did appreciate the shuttle service.
by 2014 AUDI A6 3.0 QUATTRO PRESTIGE Owner on 02/10/2021Verified Service
A great experience. The service advisers genuinely try to please the customer. You can tell there has been a concerted effort to raise their game on the customer service side and The result looks good. The mechanics know Audis and have access to all of the manufacturer's service bulletins, etc. The retail price for parts and labor is expensive but value is provided overall.
by Phillip N. on 01/12/2021Verified Purchase
I enjoyed my experience at Audi Richfield. They were very friendly and attentive. The car buying process was made easy with the help of Juri, the Audi Brand Specialist I worked with. I would definitiely recommend Audi Richfield if you are in the market for a new vehicle in the Minneapolis area.
by 2019 AUDI Q7 PRESTIGE Owner on 12/21/2020Verified Service
Service and service provider Leon Jaworski performed their jobs professionally and completely. All relative service points were checked and explained to me. I have always had excellent service at Audi dealerships and the Richfield Audi dealer did not disappoint me. That is why I have owned Audi's for the last 30 years. I also own a 911 Porsche.
by 2019 AUDI Q7 PREMIUM PLUS Owner on 10/21/2020Verified Service
Most of it was very good except for fixing rear hatch opener. It is supposed to be able to be opened via waving foot below back bumper but rarely works. It was explained that the trailer hitch gets in the way??? So what, it is supposed to work with trailer hitch. No attempt was made to fix it.
by 2017 AUDI A4 PREMIUM PLUS Owner on 06/29/2020Verified Service
Tim Storms my service advisor was excellent. He was friendly and very helpful for the services I needed on my Audi. Would highly recommend anyone to work with Tim for future services on their Audi at Richfield Audi. Services were performed quickly - and I was back on the road in less than a day even with a recall service. Thank you!
by Richard R. on 06/21/2018Verified Shopper
The first time I came to look at a used car, I felt very positive about the person who helped me, however the second time I came back the salesperson never showed up after I waited 20 minutes. I expected some communication from them at the time that they were in the middle of something but never got it.
by 2022 AUDI A6 PREMIUM Owner on 05/30/2026Verified Service
I was satisfied with the service. It didn't take very long. I was able to wait for it.
by 2022 AUDI Q7 PREMIUM Owner on 05/29/2026Verified Service
