by 2022 CHEVROLET TAHOE K1500 RST Shopper on 05/26/2026Verified Purchase
The experience was extremely smooth; the sale rep came in on her day off to ensure I could complete the transaction at a time/day that was convenient with me. The trade in was reasonable and as expected. The warranty offered was beyond expectations and overall AMAZING! 2 weeks later and I am still LOVING my Tahoe! :)
by Peter M. on 02/18/2026Verified Service
Audi Richfield was not able to complete the recall for the rear camera which was one of the main reasons I scheduled the service. Not sure when that can be completed. The car was not washed as stated in the Carfax report because it was too cold. The oil/filter was changed. Audi Richfield did not check the complete database to see that the other work they were recommending had already been done.
by Kristine Burgwald on 02/19/2026
Thank you very much for taking the time to leave the Carfax review and I apologize for the inconvenience of not completing the recall. I will ensure you that I visit with the team on how we can improve our guest experience. If you would like to discuss thing further, please reach out to me at 612-400-1755. Have a nice day.
by 2020 AUDI Q5 E PREMIUM PLUS Owner on 01/13/2026Verified Service
I had to bring in my car three times to get the problem fixed. Then on the third time they tried to charge me a second time to run diagnostics to find the problem. When i told them if they did the diagnostics right the first time, I would not have had to come in two more times. They did then take running the diagnostics off of the bill.
by Kristine Burgwals on 01/14/2026
I am truly sorry about your poor experience you had in our service department! Please feel free to email or call me to discuss further and I assure you the team will do better in the future.
by 2020 JEEP GRAND CHEROKEE LIMITED Owner on 12/08/2025Verified Service
They were supposed to look at the drivers side headlight. Instead, they looked at the passengers side, and broke the bulb. Now, instead of having one headlight working correctly, I had none. No checks to see if the work was done correctly by the technician or anyone at the dealership. Would not recommend the service department.
by Kristine Burgwald on 12/08/2025
I am so sorry about the experience you had with our service department. Please email or call me at your earliest convenience to discuss in detail at 612-400-1755 or kburgwald@audirichfield.com. Regards
by 2020 AUDI A4 PREMIUM Owner on 12/04/2025Verified Service
I liked the tech who checked me in and explained what was going to be done and about how much it would cost and let me know when the work was done.
I got a video of the inspection but not that nice multi-point print out that evaluates the status of all the stuff in your car as to when it might need repair or replacement. But the customer service is always super friendly and helpful.
by Brad Turner on 12/08/2025
Thank you very much for taking the time to leave the 5-star review about your recent service experience with Audi Richfield! If there is anything we can do to help now or in the future, please let us know.
by Vicki H. on 10/25/2025Verified Service
Got a new key for a new car paid for by the dealer. The parts folks were extremely helpful on the phone, ordering the part, taking payment and setting up appt . Service folks were equally helpful in getting the programming done quickly to accommodate my schedule.
by Brad Turner on 10/27/2025
Thank you so much for the 5-Star review about your experience with our service department here at Audi Richfield! Please let us know if you have any questions or need anything.
by 2019 AUDI Q7 PREMIUM PLUS/SE PREMIU Owner on 10/19/2025Verified Service
The service was completed as requested, and I really appreciate the team's dedication and quality of work. They had mentioned a 2-hour ETA, but the actual time taken was around 4 hours. Overall, I'm satisfied with the resolution, though a more precise time estimate would make the experience even better.
by Brad Turner on 10/20/2025
Thank you for the 4-star review! I will speak to the team about giving a more realistic eta so you have a better experience.
by 2010 AUDI A5 QUATTRO PREMIUM PLUS Owner on 09/13/2025Verified Service
No major issues, but I had to wait a long time to pull my car into the service area as other cars were blocking the way and it took a bit for someone to come out and move them. The service associates were fine, but just aren't as friendly. Otherwise everything went well.
by Brad Turner on 09/22/2025
Thank you so much for the honest feedback and I will work with the team to correct this moving forward. If you need anything else or would like to discuss it further, please give us a call.
by 2021 AUDI Q8 PRESTIGE S-LINE Owner on 08/04/2026Verified Service
It was a long repair time 5 days.
Did not offer a replacement car. After it was diagnosed & stated a 5 day repair time. A replacement car was provided.
by 2025 AUDI A6 PREMIUM PLUS Owner on 07/12/2026Verified Service
Easy to get appointment online, received a loaner car, and service was performed according to my needs.
by 2025 AUDI Q6 E-TRON PREMIUM PLUS Owner on 06/29/2026Verified Service
Not informing about the progress or when the car is expected to be ready. Not responding to my inquiries. Cast is never washed after service despite promises it would be.
by 2006 AUDI A8 4.2 QUATTRO Owner on 06/28/2026Verified Service
My car was serviced by Audi specialized technicians. Missed the condiments bar but Audi still serves free water.
by 2021 AUDI SQ7 PRESTIGE Owner on 03/02/2026Verified Service
Customer service appears to be gone. Business seems quite slow as well. These two themes seem to signal the decline of this service department. I will not be back.
by Kristine Burgwald on 03/03/2026
I am truly sorry to hear about your unsatisfactory experience in service. Please give me a call at 612-400-1755.
by 2020 AUDI Q5 PREMIUM PLUS Owner on 01/23/2026Verified Service
Cost of operating this vehicle is too high. Come in for an oil change and it ends up costing $1,000.00 plus in needed services.
by Brad Turner on 01/24/2026
Thank you for the 5-star review! I do understand that the cost of ownership for the luxury vehicles is higher than regular vehicles.
by 2020 AUDI Q7 PREMIUM PLUS Owner on 01/22/2026Verified Service
Took a long time but it was a big job.went in for a simple oil change and came out with a new motor. I'm glad Audi backs up there cars if there is a catastrophic engine failure. Thank you, I will be back to buy another car soon.
by Brad Turner on 01/23/2026
Thank you for taking the time to leave the 5-star review. We truly appreciate your business, and I am happy the team took great care of you and your vehicle. If you need anything else at all just let us know.
by 2025 AUDI A6 PREMIUM PLUS Owner on 01/19/2026Verified Service
Prompt, efficient, professional, they did the multi-point check, washed my car inside and out, and gave me a loaner.
by Brad Turner on 01/20/2026
Thank you for taking the time to leave the 5-star Carfax review as we appreciate your business. Let us know if you need anything now or in the future as we are here to help.
by 2025 AUDI Q7 PREMIUM Owner on 01/10/2026Verified Service
Recall service performed expertly without delay, professional service representatives and no charge loaner car provided.
by Kristine Burgwald on 01/14/2026
Thank you so much for rating us 5-stars on your Carfax review! I am so happy the team provide you with great service and let us know when we can assist in the future.
by 2018 AUDI Q7 PREMIUM PLUS Owner on 12/28/2025Verified Service
The staff communicated status well with my car and fixed my car efficiently. Loved the complementary car wash
by Kristine Burgwald on 01/06/2026
Thank you so much for the 5-star review! We look forward in assisting you in the future.
by 2025 AUDI Q5 SPORTBACK PREMIUM PLUS Shopper on 12/24/2025Verified Purchase
My brand new car was in the service for 40 days after I purchased it. The communication between the dealer and the customer was poor.
by Kristine Burgwald on 01/06/2026
I am truly so sorry about your new vehicle being down for 40 days and I understand how frustrating that can be! I am also sorry about the poor communication while it was in our shop and will get the team doing a better job for you and everyone else. If you would like to discuss this in more detail please call me at 612-400-1755.
by 2018 AUDI S5 PRESTIGE Owner on 12/11/2025Verified Service
Charging for use of credit cards, inconsistent pricing for same service on same type of car. Questionable practice of recommending items that are assessed as not needing attention when getting view from another Audi dealer. Lost my trust.
by Kristine Burgwald on 12/12/2025
Richard, I am so sorry for the 1-star service you received from our team. Please give me a call at 612-400-1755 so we can discuss what happened in detail and regain your trust. I am in the office Monday thru Friday until 5pm and look forward in visiting.
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7,125 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Audi Richfield specializes in these services, in addition to many others.
Oil Change
Tire Service & Repair
Top Makes Serviced
Based on CARFAX Service History, Audi Richfield specializes in these makes, in addition to many others.
What do verified customers think about Audi Richfield in Minneapolis, MN?
Verified customers who visit Audi Richfield in Minneapolis, MN rate this business 4.6 out of 5 stars, with 674 reviews. 7,125 customers favorited this location.
How can I contact Audi Richfield in Minneapolis, MN?
To reach the sales team at Audi Richfield in Minneapolis, MN, call (612) 429-4511. To reach the service department, call (612) 961-2834
How can I schedule a service appointment with Audi Richfield in Minneapolis, MN?
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