by 2023 PORSCHE TAYCAN GTS Owner on 04/27/2025Verified Service
Our experience bringing our cars to legend Porsche is always second to none. The staff including but not limited to Jonathan take great care of us every time we bring our cars in for service. Thank you Legend Porsche for making us feel like part of the family.
by Legend Auto Group on 04/29/2025
Hello, thank you for your amazing review! We're thrilled Jonathan and the team always make servicing with us a delightful experience. We appreciate you taking the time to review us and thank you for choosing Porsche Amityville once again! If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Porsche Amityville member of the Legend Auto Group
by 2008 AUDI TT 2.0T Owner on 04/10/2025Verified Service
Set up appt for a week later than I'd like so they could get part in. They didn't know which side (right or left) to order so I brought my car in a day early (supposed to be a one day job). They ordered the wrong part. The correct part was backordered. Had to have original part refurbished. Car was there a couple of days. Didn't get a call when car was done. Had to call.
by Audi Massapequa on 04/16/2025
Hello, thank you for taking the time to share your feedback. We want to apologize for the miscommunication that occurred regarding the wrong part being ordered. Your feedback is essential for us as we work towards improving our services. If there is anything we can do to further assist you, please don't hesitate to call or contact us at customercare@legendautogroup.com. Have a great week and drive safe. Rep: Legend Auto Group
by Warren D. on 02/23/2025Verified Shopper
They lied to me about how they"couldn't register my NJ tags and transfer too car because NJDMV had too long of a backlog. Another NY state dealer had no problem. Also they offered me a ridiculously low trade in for my current car. I know because 2 other dealers offered me over $2,000 more!
by Audi Massapequa on 03/25/2025
Hello Warren. First we want to thank you for giving us the opportunity. We must apologize for the experience you had with our team. We believe a miscommunication transpired. While we weren't able to earn your business, we wish you all the best in your new vehicle and hope you may give us the opportunity in the future to make things right. Have a good week & drive safe. Rep: Legend Auto Group
by 2024 AUDI Q3 PREMIUM S LINE 45 Owner on 05/15/2025Verified Service
Love Legend Audi! Service is top notch thanks to Cathy Hagan, who is so very helpful. I specifically ask for her because she knows her bussiness & always makes the best recommendations for me & my car.
by Audi Massapequa on 05/15/2025
Hello, thank you for your positive feedback! We're pleased Cathy always makes servicing with us pleasant and easy. If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Legend Auto Group
by 2018 AUDI Q5 PREMIUM PLUS Owner on 05/04/2025Verified Service
Hi, returned car without the screen on my MMI the same as when I brought the car in. Had to go back to get fixed.
by Audi Massapequa on 05/07/2025
Hello, thank you for taking the time to share your honest feedback with us. We apologize for the inconvenience this may have caused you and we appreciate you making us aware that your car was given back to you without this being fixed. Your feedback is essential to us ensuring a better service experience for you. If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Legend Auto Group
by 2018 AUDI S4 PREMIUM PLUS Owner on 04/24/2025Verified Service
Service representative Chris was great. Asked for tire rotation after measuring tread wear said it wasn't necessary..
by Audi Massapequa on 04/29/2025
Hello, thank you for your excellent review! We're delighted to hear you had a great experience with Chris. We appreciate the positive feedback and thank you for choosing Audi Massapequa. If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Legend Auto Group
by 2015 AUDI Q5 PREMIUM PLUS Owner on 04/08/2025Verified Service
We love Audi of Massapequa. Cathy at the service desk cares about us and our car . And Matt the mechanic work is great he really knows what he's doing
by Audi Massapequa on 04/16/2025
Hello, thank you for your wonderful review! We're delighted to hear you always have a great experience with Cathy and Matt. They are valued members of our service team and we appreciate you taking the time to share your positive feedback. If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Legend Auto Group
by 2025 AUDI Q5 E PREMIUM PLUS 55 Shopper on 02/17/2025Verified Purchase
Excellent service and great listeners! Highly recommend working with them for custom requests and getting exactly what you want.
by Audi Massapequa on 03/25/2025
Hello, thank you for your amazing review! We're thrilled you had an amazing experience with our sales team. We appreciate you taking the time to review our staff and thank you for choosing Audi Massapequa. If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Legend Auto Group
by 2019 AUDI Q8 PRESTIGE S-LINE Owner on 12/29/2024Verified Service
Kind and helpful and kept me well-informed. The technician sent a video of what was being done. Overall, great experience.
by Audi Massapequa on 03/25/2025
Hello, thank you for your wonderful review! We're delighted you had an amazing service experience with our team. If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Legend Auto Group
by 2023 PORSCHE TAYCAN GTS Owner on 12/23/2024Verified Service
Excellent Service. From the Service Advisor to the Mechanic. First class Service. We're extremely Happy.
by Audi Massapequa on 03/25/2025
Hello, thank you for your excellent rating! We're delighted to hear you are satisfied our team's work. We appreciate the positive feedback and thank you for choosing Audi Massapequa. If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Legend Auto Group
by 2019 PORSCHE 911 CARRERA/4/T Owner on 12/09/2024Verified Service
We've been going to this Porsche service center for the past 5 years. Reliable, knowledgeable and on time all the time.
by Legend Auto Group on 03/25/2025
Hello, thank you for your excellent rating and continued support! We're delighted you always have a great experience with our service team. Thank you for taking the time to review us and we look forward to welcoming you back. If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Legend Auto Group
by 2024 AUDI E-TRON GT PREMIUM PLUS Owner on 12/02/2024Verified Service
Service Department team were very friendly and carried out a detailed check to to diagnose the issue with my car's heating working. Sadly, the part s on back order and therefore I have to wait a few weeks before it is delivered and replaced.
by Audi Massapequa on 03/25/2025
Hello, thank you for your great feedback! We're pleased to hear you had an overall great service experience with us. We apologize for the inconvenience of the backordered part and appreciate your understanding at this time. If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Legend Auto Group
by 2022 AUDI A4 PREMIUM PLUS 40 Owner on 11/25/2024Verified Service
Complaint was not remedied. I hear a tapping noise when I make a left turn coming from front drivers side area and they couldn't hear it checked everything out said they didn't find anything but I still hear it
by Audi Massapequa on 03/25/2025
Hello, thank you for taking the time to share your feedback with us. We want to apologize that this issue was not fixed the first time. We understand this is frustrating and inconvenient and we appreciate your patience at this time. If there is anything you may need in the future, we are here for you. Have a great week and drive safe. Rep: Legend Auto Group
by 2021 AUDI A6 PREMIUM PLUS Owner on 10/26/2024Verified Service
They were able to fix the car but after insisting that they hurry it up because in all my years owning an Audi I have never ever had a loaner. It is like leasing a $20K Kia instead of an over $60K car. Terrible!
by Audi Massapequa on 03/25/2025
Hello, thank you for your honest feedback. We must apologize that your service experience was not what you expected. We have had a continued issue with shortage of loaner vehicles and we are working to remedy this at this time. If there is anything you may need in the future, we are here for you. Reach us at customercare@legendautogroup.com. Have a great week and drive safe. Rep: Legend Auto Group
by 2008 AUDI TT 2.0T Owner on 03/21/2024Verified Service
Horrible experience. The service manager, Peter, does not get back to you with concerns regarding warranty services that they promise. Over a dozen attempts to contact him in 11 days. He will not return calls to address questions or try to resolve issues. He will not respond to his staff request to call.
by Legend Auto Group on 03/25/2024
Hello, we apologize for any frustration and inconvenience you have faced during this recent visit with us. We understand that you have spoken with our service manager Piotr and you are coming back in. We appreciate the opportunity and look forward to providing you with a smoother experience. We would like to apologize again for the lapse in communication you have experienced with our team. We addressing this issue internally in order to improve our customer experience. If you would like to speak to our team more directly, please email us at customercare@legendautogroup.com with the best time to get in contact with you. Have a good week & drive safe. Rep: Legend Auto Group
by 2024 AUDI Q3 PREMIUM S LINE 45 Shopper on 12/21/2023Verified Purchase
Very professional and courteous treatment by everyone involved at Audi Massapequa.
Ed Jaffe our salesman is a seasoned pro and was straightforward and easy to deal with.
He called us about a week after we took delivery to make sure we were satisfied with our transaction or if we had any issues with the vehicle we leased.
by Audi Massapequa on 02/01/2024
Hello, thank you for your wonderful review! We're delighted to know that Ed provided you with an amazing sales experience. Communicating with our customers and making sure they are satisfied is very important to us and we're pleased to hear that Ed followed through. Thank you for choosing Audi Massapequa and we look forward to welcoming you back. If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Audi Massapequa #AudiMassapequa member of the Legend Auto Group #thelegendautogroup
by 2023 PORSCHE TAYCAN GTS Owner on 03/05/2023Verified Service
Awesome Experience from ordering the Taycan through Delivery. Everyone was top notch and extremely professional. sales, Service, & Finance. Will be back for all of our Services.
Thank you to everyone.
Our Service Experience has been Outstanding. Joe the Service Manager and the Techs have been exceptional.
Thank you.
by Legend Auto Group on 03/06/2023
Hello. Thank you for leaving us a wonderful review. If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Legend Auto Group #LegendAutoGroup member of the Legend Auto Group #thelegendautogroup.
by 2018 AUDI Q7 PRESTIGE Owner on 10/28/2021Verified Service
Terrible service for first time. Grease footprints left front flooring and debris from cab filter change left on front flooring. Would not trust oil change even done. Not even a call back after complaint. Since car is still new, service takes advantage of doing minimal and getting away with it. Car is top notch. Audi makes a excellent vehicle. Dealership service . Terrible!
by 2017 AUDI A4 2.0T QUA PREMIUM Owner on 06/13/2021Verified Service
Had to go back twice to fix the same issue only to find out it's still not resolved. Maybe third time will be a charm. They never have loaners available so I'm always a week without a car and searching for rides from friends and co-workers. Once this is resolved I'm done with them.
by 2018 AUDI A5 QUATTRO PREMIUM Owner on 02/06/2021Verified Service
The service department is awesome! Prompt service (scheduled). Car came back immaculate both inside and out. I have problems with Car Play and, although not a "service", they sent out a salesperson to help try and resolve my problem. He gave a valiant try, was unsuccessful, but was amazing to even try!
by Audi Massapequa on 02/07/2021
Hello. Thank you for your wonderful review. We are glad you had such a pleasant experience with everyone. We hope to see you again! If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Audi Massapequa #AudiMassapequa member of the Legend Auto Group #thelegendautogroup.
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3,029 Customer Favorites
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Top Services Performed
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What do verified customers think about Audi Massapequa in Massapequa, NY? Verified customers who visit Audi Massapequa in Massapequa, NY rate this business 4.6 out of 5 stars, with 189 reviews. 3,029 customers favorited this location.How can I contact Audi Massapequa in Massapequa, NY? To reach the sales team at Audi Massapequa in Massapequa, NY, call (516) 412-6675. To reach the service department, call (877) 466-2579How can I schedule a service appointment with Audi Massapequa in Massapequa, NY? You can schedule a service appointment at Audi Massapequa in Massapequa, NY through CARFAX.Does Audi Massapequa in Massapequa, NY have a service center? Yes, Audi Massapequa in Massapequa, NY does have a service center. You can contact the service department at (877) 466-2579.
