by 2016 AUDI Q5 PREMIUM PLUS Owner on 03/24/2023Verified Service
Super awesome service and Bob, my service manager was great!!! Service was well above exceptional! Thank you!!
by 2016 AUDI A3 PREMIUM Owner on 03/03/2023Verified Service
I was surprised to find out that my scheduled appointment time was really a drop off time. $270 for an oil change seems unreasonable, too.
by 2014 AUDI A8 L QUATTRO Owner on 02/25/2023Verified Service
Experience was NOT very good. No one returned calls, my car was sitting for almost 2 weeks and I had to initiate contact for action to be taken. No repairs were made. Dissapointing.
by Phil Long on 02/28/2023
We're disappointed to hear of the negative experience you had at our location. Please reach out to us at social@phillong.com at your earliest convenience and we will ensure you're connected with the correct team. Thank you - Phil Long
by 2018 AUDI Q7 PRESTIGE Owner on 02/09/2023Verified Service
Very professional 50k service with video included by service tech explaining what he was going to do. Also provided Uber ride home and back to shop to pick up vehicle. Great all around service-thanks.
by Phil Long on 02/09/2023
Thank you for taking the time to leave us a review. We hope you have a great day!
by 2021 AUDI S5 PRESTIGE Owner on 02/04/2023Verified Service
Robert did a great job getting my car taken care of and getting the issue resolved. Another great experience with the service team here.
by Phil Long on 02/09/2023
Thank you for the kind review about your recent experience!
by 2018 AUDI SQ5 PRESTIGE Owner on 12/26/2022Verified Service
Robert was great.
The online scheduling clearly has some issues. Hope you can fix that.
The overfilled the oil and I had to go back but Robert took care of it immediately and it wasnt a big deal.
Thanks Robert!
Please fix online scheduling.
by 2019 AUDI Q7 PREMIUM PLUS Owner on 12/23/2022Verified Service
Derk (service representative) was outstanding in customer service, kindness, attention to detail, timely, and kept me informed thought-out process! Stephen
by 2018 AUDI Q5 PREMIUM PLUS Owner on 11/24/2022Verified Service
Everyone at Colorado Springs Audi was terrific!!!! Alec was very helpful. Answered all my questions and he went the extra mile to make sure everything was perfect.
by Phil Long on 11/28/2022
Thank you for the kind review! Happy our team could help you out.
by 2023 AUDI SQ5 PRESTIGE Owner on 11/10/2022Verified Service
Service was performed promptly and professionally, with good results. Smooth process, I was pleased with all aspects of the experience. Thank you Brandon.
by Phil Long on 11/14/2022
We appreciate your review of your recent experience with us!
by 2014 AUDI A4 2.0T QUA PREM PLUS Owner on 11/02/2022Verified Service
I always have a positive experience when I schedule service and rely on Robert to guide my maintenance decisions.
by Phil Long on 11/10/2022
Thank you for the kind review. We are happy we can help you out!
by 2023 AUDI Q5 PREMIUM PLUS 45 Shopper on 09/30/2022Verified Purchase
Excelente Customer Service that meet all our expectations!!
Thank you Artie and Alex you guys were great!!
Very satisfied with our sales person Artie!! I personally think its great that Audi has a person who is bilingual !!
by Phil Long on 10/03/2022
Thank you for the kind review!
by 2019 AUDI Q7 PRESTIGE Owner on 07/25/2022Verified Service
Audi Colorado Springs does a great job of keeping my car running well. The services are done on time and done well. The car loaner process is fast and easy.
by Paula O. on 07/09/2022Verified Service
Phil Long Audi always come throug.. They are very respectful, helpful and knowledgeable. I have never and will not ever take my car anywhere else. I luve in Texas and drive 6 hrs for my up keep of my 2016 A4
by Phil Long Social on 07/28/2023
We're happy to hear you had such a good experience with our team! Have a great day!
by 2019 AUDI E-TRON PREMIUM PLUS Owner on 07/02/2022Verified Service
I had a trade in and pick up of new car . Went very smooth, friendly and excellent service. Thanks Dawson and Betty
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by Phil Long Social on 07/28/2023
We're happy to hear you had such a good experience with our team! Have a great day!
by 2013 AUDI Q5 PREMIUM PLUS Owner on 05/16/2022Verified Service
Excellent service. Set up appointment and service was completed within the allotted time. Got a video overview with recommendations for my vehicle.
by Phil Long Social on 07/28/2023
We are happy to have provided such a great experience!
by 2017 AUDI Q5 PROGRESSIV/S-LINE Owner on 05/05/2022Verified Service
Customer service was great! Service was done quickly without a lot of upselling. My only complaint was that the overall cost was significantly more than I was told over the phone
by Phil Long Social on 07/28/2023
Thank you for taking the time to let us know how we did. We hope you have a great day!
by 2021 AUDI SQ5 PREMIUM PLUS Owner on 05/02/2022Verified Service
Poor customer service. Talking to a customer with a complaint on speaker phone. Had to grab someones attention when I was the only guest waiting. No call that it was ready for pick up.
by 2018 AUDI A3 PREMIUM PLUS Owner on 03/11/2022Verified Service
Phil Long Audi completed at the required maintenance for the recall efficiently. Everything was explained, and of course, there was no charge as this was a safety recall.
by 1999 AUDI A4 2.8 QUATTRO Owner on 12/22/2021Verified Service
Overall it is as an excellent result. I did have to go dealer three times. That was the negative aspect of this repair.
by 2021 AUDI Q5 E PREMIUM PLUS Owner on 11/24/2021Verified Service
We are new to Colorado Springs and very impressed with this dealership and service. Truly seem committed to taking care of the customer!
