by 2019 FORD F150 SUPERCREW Owner on 05/22/2025Verified Service
All of the employees are very friendly and helpful. The work on my vehicle was done in a very reasonable amount of time.
by 2019 FORD ESCAPE SE Owner on 05/21/2025Verified Service
I appreciate being worked in without an appointment on a Friday afternoon to check and subsequently charge my battery as this the only vehicle I could drive over the weekend. :)
by Mark D. on 05/19/2025Verified Service
Ames ford found no charge in air conditioning unit. Filled let sit over night with dye. No leaks no charge. Very happy with repair!
by 2016 FORD EDGE TITANIUM Owner on 02/28/2025Verified Service
Fast general service (oil change and tire rotation) - I was able to wait in lobby. Had to make an appointment though, I don't think they accept drive-ins like some of the other dealerships/service shops do. In the past appointment openings for this type of service was sometimes a couple of weeks out.
by 2018 LINCOLN MKX RESERVE Owner on 02/13/2025Verified Service
They didn't fix the problem. Check engine light is back on again. I was told they fixed it. I called them on Jan. 31 to let them know that the same issue is happening and haven't received a call back after I was promised they would take care of it. We just bought vehicle on Dec. 20, 2024.
by Guy R. on 01/30/2025Verified Shopper
The salesman (a young man who I'm sure hadn't been there long) was pleasant and facilitated getting me a car to test drive and see. The problem is he didn't take my information and even though I sent it to the dealership he never got me information about the value of my vehicle or any proposal for a trade. That was at least three weeks ago and I haven't heard anything back. Guess he wasn't interested in my business.
by 2018 FORD ESCAPE SE Owner on 01/17/2025Verified Service
Ames Ford Service got me immediately to replace my vehicle battery one cold, January morning when my Escape wouldn't start. While I waited, I was able to telework in small cubicle which meant I was able to stay on top of my work load and save my leave/PTO for something more fun. Always a great experience at Ames Ford!
by Lee M. on 01/05/2025Verified Service
Was told we had 3-4 nails in one tire. It would have been nice to get a little more information about the nails like photos or description to help us figure out what might have happened (like was kids, was it sabotage or was it a construction site accident, etc).
by 2023 FORD F150 SUPERCREW Owner on 12/30/2024Verified Service
We had a great experience with the staff at Ames Ford. We also added a few extras to our purchase and the staff in parts and service department were amazing. The whole experience from initial visit to final sale was great. Highly recommend if you are in the market for a new or used vehicle or looking for a place to service your current car or truck.
by 2019 FORD F150 SUPERCREW Owner on 11/19/2024Verified Service
Great experience. We are new customers and plan to transfer all our service here, due to the staff being interested in helping us and we felt they had excellent communication.
We happened to stop on a day they had a car show, to pick up a part and I appreciated someone being at the door (possibly the owner?) greeting people. Good job of customer service, Ford!
by 2021 FORD F250 SUPER DUTY Owner on 01/18/2024Verified Service
Excellent service as usual from the folks at Ames Ford. Since this was a recall involving connections on the wiper arms, the tech made a "house call" with his service vehicle instead of doing this at the shop. He was on-time, finished in minutes, we visited a bit (as usual) and he was on his way.
by 2019 FORD F-150/LARIAT/KG RNCH/PLAT Owner on 07/20/2023Verified Service
I had to have my truck taken there without notice as a result of it breaking down on the highway, they worked me in despite already having a large backlog of work. I have worked with them for a number of years, great dealer, with outstanding team members.
by 2014 FORD F150 SUPER CAB Owner on 05/23/2022Verified Service
I have been taking my F150 to Ames Ford for the past few oil changes, they have been very good to schedule me, drop me off at my job call me when its done and would come get me if i needed. They do the service work check other items give the paperwork and I'm on my way. If there is any issues they let me know if they see anything that may need attention. I'm very satisfied with Ames Ford Service.
by 2011 FORD F150 Owner on 04/07/2022Verified Service
Ames Ford Lincoln experience was great. I came in and told the staff what problems my truck was experiencing. They gave me a loner car to use while they checked everything out. Then called me to let me know what they found and gave me a cost estimate. They had everything fixed in one day and the cost was less than I expected. I am very happy with the friendly staff, and the services I received.
by 2011 FORD F150 Owner on 08/22/2021Verified Service
I had problems with the front braking system and took it in for service. Service was reasonably fast. Service techs called to let me know what needed to be done and the approximate cost for repair. Repairs were made and I'm on the road again. Very happy with the service.
by 2013 FORD FOCUS SE Owner on 06/25/2021Verified Service
went there for simple issue (trunk cannot be open using electronic button). They finished in 2hours, got charged around $330 for 2h labor, fuse, and cables. Would be nice if they asked my permission first before actually doing the fix. I would not approve it for sure for that much of a cost. Its way way too expensive for a simple fix.
by 2017 FORD EXPLORER XLT Owner on 02/28/2021Verified Service
I have an outside warranty company, needed wheel bearings, they had one on hand which was installed, the other was back ordered. They left the ticket open till other bearing came in. Brian called to keep me updated.
In meantime the drivers heated seat went out. Brian in service was able to get it all handled on one ticket. Saved me 2 service fees. Great Service, Great Customer Service.
by 2016 BUICK LACROSSE PREMIUM Owner on 12/02/2020Verified Service
Installed 2 new tires. Bill was as quoted. Service timing was as promised. Personnel was cordial. The only problem was I wanted to keep the best tire of the pair as a back-up and they put the wrong tire in the trunk. I did not notice until I was home. Called them and they are going to pull the tire and swap with me the next time I am in Ames.
by Heath M. on 08/06/2020Verified Service
Sold a car through KBB cash offer, the offer was good and negotiated the price to what I wanted as listed online. The guy who contacted me to bring it in was confident I could get what I wanted. The paperwork took a little longer than I thought it should, but they sat and had a good conversation to pass the time.
by 2014 FORD FOCUS SE Owner on 04/12/2018Verified Service
There was no service that was done to the car on 4/10/18... I told them what I believed the problem was and was told to come in at a certain time. Upon arrival the tech was not available and I was told that if I left it he was going to take it for a test drive and just tell me that there are no problems with it. So I did not leave the car
